Learners Point

Public Courses

  • Home
  • Courses
  • Cambridge International IT Diploma + Executive Secretarial
CALL ME BACK

Cambridge International IT Diploma + Executive Secretarial Enquire Now

Course Summary

  • Course Description:
    This course introduces students to Executive Secretarial Training. It also facilitates the secretarial and administration staff to comprehend their key role in the organisation with power-packed tools & techniques essential for handling office work.
    It also enables them to enhance their communication skills, overcome the hurdles of working with multiple supervisors and acquire vital skills for improving relationships, coordination, and planning and workflow management.
    This program is designed to provide students with the necessary skills, particularly the secretarial skills that are required to smoothly perform a job in an office administrative environment.

    LEARNING OUTCOMES:
     Understand the Career as Office administrator
     Improve Understanding of Management
     Prepare and Plan Meetings
     Manage Records Efficiently
     Work Using Computers
     Understand Office Software
     Organise Business Travels
     Learn Front Office Etiquette
     Understand Your Customers
     Improve Accuracy in English Communication
     Write Different Business Letters
     Learn to Multitask
     Understand the Effect of Cultural Differences in a Working Environment
     Deal with Difficult Bosses
     Understand Diplomacy and Protocol

Course Contents

  •  Communication and Management
    MODULE 1: Understand the Career as Office Administrator

    Working as an Office Administrator
     What is an Office Administrator?
     Specialization Options
     Managing Your Career
     Job Interviews and Concluding an Interview
    MODULE 2: Improve Understanding of Management
     Time Management
     Working in an Organization
     Office Organization
    Working with the People
     Supervising Staff
     Business Ethics and Etiquette
     General Office Management
     Computer Printers
     Organizing Workstations
    MODULE 3: Prepare and Plan Meeting
     Organizing Meetings
     Agendas
     Running a Meeting
     Taking Minutes
    MODULE 4: Manage Records Efficiently
     Business Records
     What are business records?
     Destroying Records
     Filing Systems
     Common Filing Systems
     Alphabetical Filing Standards
     Paper-Based Records
     Filing Cabinets
     Using Folders
     Managing digital records
    MODULE 5: Work Using Computers
     What is a computer?
     Types and Uses of Computers
     CPUs and Memory
     Storage, Input, Output Devices
     Storage Devices
     Input Devices
     Output Devices
     Databases
     Networks
    MODULE 6: Understand Office Software
     Types of Software
     Basics of Networks and Software Needed for Corporates
     Difference between DOS, LINUX, UNIX, Windows 2003, XP, 7, 8, OS
     Word Processors
     Spreadsheet Software
    MODULE 7: Organize Business Travels
    Making Reservations
     Travel Information
     Flight Reservations
     Hotels and Car Rental
     International Travel
     Arranging Foreign Travel
     Foreign Customs
     Organizing Documents
    MODULE 8: Learn Front Office Etiquette
     Communicating with People
     Body Language
     Comfort Zones and Tone of Voice
     Receiving Visitors
     Telephone Techniques
     Telephones in the Office
     Incoming Calls/ Outgoing Calls
     Dealing with Mail
     Incoming/Outgoing Mail
     

    MODULE 9: Understand Your Customers

     Customer Services in the Office/ Reception

     Ethics of Handling a Customer

     Handling Aggressive Customer on the phone and in the office

     Resolving a Situation

     

    MODULE 10: Improve Accuracy in English Communication

     Punctuations

     Verbs in Simple Past/ Present Perfect/ Simple Future/ Continuous/ Perfect

     First and Second Conditional

     Business English

     Identifying and Organizing Topics

     Sentence Structure

     Choice of Words

     

    MODULE 11: Write Different Business Letters

     Composing Business Letters

     Beginning a Letter

     Salutations and Closings

     Composing Business Documents

     Memos

     

    MODULE 12: Learn to Multitask

     Slow Down to Speed Up

     Know when a task requires undivided attention and more importantly when not

     Do More with Less Stress

     Allow your mind to reboot

     Try to Work on related tasks together as far as possible

     Make schedules, not to-do lists.(Scut work)

     

    MODULE 13: Understand the Effect of Cultural Differences in a Working Environment

     What is Culture?

     Understanding Cultural differences

     Dealing with Cultural differences in working environment
     Understand and accept logic of other cultural frameworks
    MODULE 14: Deal with Difficult Bosses
     Make Sure You're Dealing With a "Bad Boss"
     Identify Your Boss' Motivation
     Don't Let it Affect Your Work
     Stay One Step Ahead
     Document Everything
     Identify Triggers
    MODULE 15: Understand Diplomacy and Protocol

    Definition of Diplomacy
     Origins of Diplomacy
     Different Levels of Diplomacy
     Address and Precedence
     Titles and their meanings
    GETTING STARTED
     The Word Window
     New Documents
     Document Navigation
    EDITING TEXT
     Working with Text
     The Undo and Redo Commands
     Cut, Copy, and Paste
     Find and Replace
    TEXT FORMATTING
     Character Formatting

     

    Paragraph Spacing and Indents

    TABLES

    ü Creating Tables

    ü Working with Table Content

     

    PAGE LAYOUT

    ü Headers and Footers

     

    GRAPHICS

    ü Adding Graphics and Clip Art

     

    PROOFING, PRINTING, and EXPORTING

    ü AutoCorrect

     

    CHAPTER 2: POWERPOINT 2013

    THE POWERPOINT INTERFACE

    CREATING PRESENTATIONS

    ü Creating a Basic Presentation

    ü Working with Slides

     

    EDITING SLIDE CONTENT

    ü Formatting Text and List

     

    WORKING WITH SHAPES

    ü Creating Shapes

    ü Formatting Shapes

     

    GRAPHICS

    ü Pictures

     

    TABLES AND CHARTS

    ü Tables

    ü Charts

     

    PREPARING and PRINTING PRESENTATION

    ü Preparing a Presentation

    ü Printing Presentations

     

    HYPERLINKING
    CHAPTER 3: OUTLOOK 2013

    GETTING STARTED

    ü The Program Window

    ü Outlook Today

     

    EMAIL BASICS

    ü Reading Messages

    ü Creating and Sending Messages

    ü Working with Messages

    ü Handling Attachments

    ü Printing Messages and Attachments

     

    EMAIL MANAGEMENT

    ü Organizing the Inbox Folder

    ü Managing Junk Email

     

    CONTACTS

    ü Address Books

    ü Using Contact Groups

     

    TASKS

    ü Working with Tasks

     

    APPOINTMENTS AND EVENTS

    ü Working with Events

    ü Using Calendar Views

     

    MEETING REQUESTS AND RESPONSES

    ü Scheduling Meetings

     

    HYPERLINKING

    CHAPTER 4: EXCEL 2013

    GETTING STARTED

    ü Spreadsheet Terminology

    ü The Excel Environment

    ü Navigating a Worksheet

    ü Using a Template

     

    ENTERING AND EDITING DATA

    ü Text and Values

    ü Formula

     

    ü Saving and Updating Workbooks

    MODIFYING A WORKSHEET

    ü Moving and Copying Data

    ü Moving, Copying, and Viewing Formula

    ü Inserting and Deleting Ranges, Rows, and Columns

     

    FUNCTIONS

    ü Entering Functions

    ü AutoSum

     

    FORMATTING

    ü Text Formatting

    ü Row and Column Formatting

    ü Number Formatting

     

    CHARTS

    ü Chart Basics

    ü Formatting Charts

     

    GRAPHICS

    ü Working with Pictures

     

    PRINTING

    ü Preparing to Print

    ü Page Setup Options

    ü Printing Worksheets

     

     

     

     

     

Apply for jobs @ LearnersPoint