Business Operations Professional

Business operations are becoming the “go-to” functions when the need for value generation and total efficiency become the priority for the organization.

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Course Objectives

At the end of this training, you will learn how to:

  • Develop a comprehensive understanding of vital business topics, important concepts, and proven strategies used by the most successful companies around the globe
  • Gain insights into the economy and its impact on businesses
  • Become abreast of the latest thinking and trends in leadership and management
  • Master the language of business and communicate effectively on matters covering the core functions of the business
  • Develop an effective organization and successfully manage people

Course Module

    • What is efficiency of work that influences operation?
    • What is productivity?
    • Difference between effective and efficient
      • Being effective
      • Being efficient
      • Being productive
    • Identification of poor productivity
    • What are resources in business?
    • Time, people, talent, knowledge
    • Information, systems, finance, energy
    • Work measurements
    • What are your measures?
      • Turnover
      • Sales/profit
      • Throughput
      • Headcount
      • Complaints/returns
      • Rejects/rework

  • Essentials for time study
  • An accurate specification of where the job starts and ends, and a precise description of the method used to include details of the workplacelayout, materials, machines, tools, equipments, and conditions, etc.
  • How to manage and improve your business operations using key metrics and indicators
  • How to measure the performance of your SLA’s
  • How to use SLA’s to achieve your business objectives

    • Overview of operations management
    • Operation performance
    • The impact of Lean
    • Six Sigma
    • Understand & drive quality
    • Daily incremental improvements
    • Gain world class performance

  • Learning organizations and their development
  • Employee project engagement for CI
  • Continuous improvement-Kaizen
  • Principles of 5s & IDMS
  • Driving change and improvement
  • Managing complex change
  • Why change fails?
  • The change process
  • Stakeholder analysis

      • Work vs Projects
      • Project structure
      • Roles and responsibilities
      • The power of quick wins
      • Effective and efficient management projects
      • Project design
      • Getting the scope right
      • Effective planning/planning tools
      • Risk management
      • Time/cost/quality

  • Utilization
    • How much of a working day do people actually work?
    • Teamwork and collaboration
  • Effort
    • How much vigor and dexterity does the person apply to the actual task?
  • Method
    • How effective and efficient are the processes, layouts, equipments, and materials?
    • Meeting effectiveness (basic)
  • Time standards are central to:
    • Equipment capacities (OEE)
    • Planning/manning
    • Estimating
    • Targets
    • Human capacity (ORE)

  • Work and resource
  • Work processes
  • Productivity
  • Values, principles, ethics
  • Creativity and innovation
  • Challenges and global considerations
  • Critical resources
  • Identifying your key resources
  • Training and development
  • Motivation in the workplace

    • Reactive
    • Proactive
    • Prioritization
    • Roles and responsibilities
    • Problem definition–what/when/where
      • Why “who” is not important?
      • What is the problem?
      • Effective problem statement
      • The need for evidence
      • Interview techniques
      • Cost of quality attributes

  • Causes and time lines
  • Process and definition
  • Sampling and collection plan
  • Cause and effect charts/production

  • Logical Analysis
  • Data Analysis
  • Process Analysis
  • Ishikawa diagrams
  • Cause and Effect Matrix
  • Relationship diagram
  • 5 Whys Application
  • Root Cause Hypothesis
  • Cause-Mapping techniques

Learning Approch

  • Designed with a focus on real world relevance
  • Real-world case studies
  • Hands-on Assignments
  • Individualized Instructor
  • Career Guidance
Program
Dates

Expert Instructors & Teaching Methods

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Our Trainer

Learners Point has a reputation for high-quality training that makes a difference in people’s lives. We undertake a practical and innovative approach to working closely with businesses to improve their workforce. Our expertise is wide-ranging with ample support from our expert trainers who are globally recognized and hold a diverse set of experiences in their field of expertise. We are proud of our instructors who take ownership of our distinctive and comprehensive training methodologies, help our students imbibe those with ease, and accomplish gracefully.

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Our Trainer

Learners Experience

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Alia Reshi :Purchasing Head

"A very well presented course with loads of practical insights and also with very good training material. The trainer was very experienced and had great knowledge of the subject and was able to teach in a very practical experience-based style. Would recommend this program to all who want to excel."

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Lalu Pradeep :Student

“I have enrolled here for upskilling and they do such a great job of training. What is amazing about Learners Point is their ambiance for learning and the way the trainer progresses the lessons with the right case studies for better understanding. The staff is very welcoming too. I will certainly come back here for more training."

img
Alia Reshi :Purchasing Head

"A very well presented course with loads of practical insights and also with very good training material. The trainer was very experienced and had great knowledge of the subject and was able to teach in a very practical experience-based style. Would recommend this program to all who want to excel."

img
Lalu Pradeep :Student

“I have enrolled here for upskilling and they do such a great job of training. What is amazing about Learners Point is their ambiance for learning and the way the trainer progresses the lessons with the right case studies for better understanding. The staff is very welcoming too. I will certainly come back here for more training."

Frequently Asked Questions

Our trainings are mostly instructor led and classroom based. However, we also offer high quality live and interactive online sessions.

Our highly skilled faculties from around the globe are experts in their fields and come with decades of diverse industry experience. Our trainers are internationally recognized and locally preferred with rich research driven experience which will ensure highly customizable, engaging and top in the class learning experience.

Choosing LearnersPoint is true value for money as our trainings are right blend of theory and practice and specially developed keeping tomorrow's business needs in mind. All the training sessions are closely monitored through specially designed progress tracker to ensure reinforced and unparalleled learning experience.

Once you have registered for a course and wish to not to proceed with the training for any reason, you are entitled for a refund of the fees provided we are notified in writing within 2 days from the date of initial registration before the training commencement. The refunds are processed within 4 weeks from the day of withdrawal.