Certified Business Administrator (UK Certification)

LearnersPoint’s Certified Business Administrator meet the needs of candidates already employed in or who wish to work in an administrative role

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Course Objectives

With the customizable structures and diverse units, these course topics will enable the candidate to gain essential business skills such as decision-making and resource and project management thus meeting the needs of employers from all types of organizations and industries in the field of business admin.

Course Module

  • Explain the importance of Professionalism in a Business Context
  • Understand Customer Service
  • Develop verbal & non-verbal Communication skills
  • Handle difficult / angry customers
  • Analyze Customer behaviors and Styles

  • Describe emotional intelligence
  • Why is it important to know about emotional intelligence?
  • Four Clusters of Emotional Intelligence
  • How does EI help us at home and at work?

  • Identify the characteristics of effective and ineffective teams
  • Examine the motivations and roles of team members
  • Understand stages of team development
  • Consider expectations placed on work teams and obstacles to effectiveness
  • Identify and practise the skills that enable members of a team to work together successfully

  • Set Goals and Objectives for an Event
  • Create Checklists and time lines for an event
  • Select a suitable Venue
  • Manage Facilities and Visitors
  • Risk management

  • Analyze Customer needs
  • Explain Selling Theories
  • Types of Marketing
  • Understand difference between Sales & Marketing
  • Understand Selling Techniques

  • Understand Crisis management in a Business context
  • Explain what Pandemic planning is
  • Discover Pandemic Preparedness and Response Plans
  • Analyze the risk and mitigate the impact of Influenza at Work Place
  • Identify features of Business Continuity Planning
  • Determine the life cycle and planning of BCP

  • Explain what employment planning and forecasting is
  • Explain the need for effective recruiting
  • Describe the main internal sources of candidates
  • Discuss a workforce planning method to improve employee engagement
  • List the outside sources of candidates
  • Explain how to recruit a more diverse workforce
  • Discuss guidelines for obtaining application information

  • Describe the performance appraisal process
  • Define the pros and cons of at least eight performance appraisal methods
  •  Give examples of potential appraisal problems and how to deal with them
  • List steps to take in the appraisal interview
  • Explain key points in how to use the appraisal interview to boost employee engagement
  • Explain how you would take a performance management approach to appraisal

Learning Approch

  • Designed with a focus on real world relevance
  • Real-world case studies
  • Hands-on Assignments
  • Individualized Instructor
  • Career Guidance

Certification (LP Certificate)

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

Certification (CPD)

Earn a globally recognized CPD UK Certification with professional credit points. This certificate can be attested by The UAE Ministry of Foreign Affairs and International Cooperation for UAE visa issuance. 

Certification (KHDA)

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Expert Instructors & Teaching Methods

Dr. Ramesh Menon

Dr. Ramesh Menon is a rare techno-commercial combination of a medical graduate and an MBA from the well-known KC College, Mumbai. He has undergone leadership programs in Entrepreneurial Development Program from the Indian Institute of Management – Ahmedabad [IIM-A], and Certificate Programs in Cost Optimization, Communication and Marketing Audit from IIM-A. He has over 30 years of experience in Europe, South East Asia and South Asia in leadership roles in multi-national firms. He has a wide span of hands-on experience in different industries with a history of successfully mentoring some of today’s leaders. Dr. Ramesh Menon’s experience in Due Diligence, Merger and Spin-off, Post-Merger Activities and Pre-IPO Activities makes him a powerful facilitator in companies planning an Acquisition, Merger or Spin-off


Dr. Ramesh Menon

Learners Experience

Nabil T. Chehade :General manager at for an engineering private office

“CBA was a very useful program and all of us really enjoyed and I am sure we will be able to perform better when it comes to office administration. It was a great feeling and now I am proud to have my international certificate in office administration”

Marydette Rosselle Catanjal :Professional Executive Assistant to the CEO Office Manager

“It has been a great experience as I was able to learn a lot of practical insights about effective office administration. I thank our trainer for trying to clarify all the points and bring the classroom very partcipative among all the learners and we were also able to share your experiences and understand the best practices.. Thank you Learners Point for this wonderful program."

Frequently Asked Questions

Our trainings are mostly instructor led and classroom based. However, we also offer high quality live and interactive online sessions.

Our highly skilled faculties from around the globe are experts in their fields and come with decades of diverse industry experience. Our trainers are internationally recognized and locally preferred with rich research driven experience which will ensure highly customizable, engaging and top in the class learning experience.

Choosing LearnersPoint is true value for money as our trainings are right blend of theory and practice and specially developed keeping tomorrow's business needs in mind. All the training sessions are closely monitored through specially designed progress tracker to ensure reinforced and unparalleled learning experience.

Once you have registered for a course and wish to not to proceed with the training for any reason, you are entitled for a refund of the fees provided we are notified in writing within 2 days from the date of initial registration before the training commencement. The refunds are processed within 4 weeks from the day of withdrawal.