The Undying Importance of Conflict Management Training

The Undying Importance of Conflict Management Training


There isn’t a day at work when one is not faced with some or the other kind of challenge. Conflicts are part and parcel of one’s work life. However, what makes a particular person stand out among his/her peers is their ability to handle conflicts with mature understanding and sophistication. The quality of not dodging or turning a blind eye to a conflict, but instead facing it with confidence and assertion not just contributes to the business growth but also to one’s personal and professional development.

Conflict management training is a must for everyone aspiring to begin their work life. Many reports have concluded that 60-80% of work-related issues arise from strained relationships between co-workers.

Your strong conflict-management skills will help you come up with creative and reassuring solutions to eliminate negativity, stress, demotivation, and hostility in the workplace. A company that provides maximum productive outcomes fosters employees that possess the understanding to inculcate valuable practices and promote collective dedication towards achieving the company’s objectives. The conflict management course is designed to polish and nurture the candidate’s workplace communication skills, interpersonal skills, negotiation abilities, and many other skills to carry out successful conflict resolutions.

What is Conflict Resolution?

The process by which one is able to end a dispute and reach an agreement is called conflict resolution. The motive of conflict resolution is to minimize the negative results and maximize the positive results. This is achieved by exercising one’s creative thinking, and negotiation skills, among many others. Successful conflict resolution results in client satisfaction and better business outcomes.

Unresolved conflicts can lead to:

1. Biased Interpretations

Self-serving assessment is a term used to refer to the biased point of view offered by one or more parties. Each of these parties believes their interpretation to be the fair one, which definitely leads to conflicts in the workplace. Participating in the conflict management course trains you in discussing and examining a conflict from a neutral perspective to arrive at the best solution.

2. Escalation

Unresolved conflicts result in prolonged escalation, making it difficult to arrive at an agreement. This escalation can happen if one party tries to bring in additional past issues into the current conflict. In legal terms, this can lead to increased charges and expenditures on litigation.

3. Avoidance

Avoidance, in the form of bottling up emotions, changing the subject, or physically leaving the situation altogether is never the right way to come to a conclusion. This can affect one’s productivity in the workplace and aggravate stress and tension.

4. Blame Game

Blaming is seen to be the most used tactic in the workplace. Both parties try to get rid of their responsibility for a disagreement by placing faults on one another. This, definitely, delays resolution, and can even lead to escalation of the conflict.

5. Use of Insults

The use of insults and abusive language is another instance of adding fuel to any conflict. In most cases, people try to inflict emotional damage on the other party, by using or bringing up sensitive topics. This can breed hostility and hatred between employees, eventually affecting the efficiency and productivity of the organization. 

4 Benefits of Conflict Resolution are:

1. Strengthens Relationships

As understood from the previous statements, unresolved conflicts can affect your personal and professional relationships. Bottling up one’s emotions results in aggravating ill feelings and resentment toward each other. Communicating opinions is the best way to promote emotional awareness and empathy. Instead of just ignoring or dismissing a relationship after an argument, make sure to talk it out and ensure that such issues can be prevented in the future.

2. Enhances Productivity

Conflict resolution brings people together. This means that it also promotes teamwork and trust among the members. It cultivates the practice of sharing opinions and coming to a solution as a team. This no doubt enhances the commitment and productivity of the employees. Each person understands another, despite their cultural differences, diverse perspectives, interests, etc, to walk together toward the common goal of uplifting one’s personal and professional competence.

3. Goal Achievement

Unresolved conflicts can lead to delays in achieving one’s goals. It can get difficult to focus on work and delay work commitments. Successful and strategic conflict resolution is the route to professional achievements as well. The ability to compromise, negotiate and communicate are the best ways to deflect and overcome any conflict.

4. Promotes Creativity

When you are not worried or burdened with negative emotions, you will be able to think clearly. Conflict resolution ensures that your complete focus is your work. This helps you in coming up with ideas and suggestions that promote the company’s welfare.

Why you Should Attend the Conflict Management Training?

As already suggested in the article, conflict resolution is essential to work together as a team. Listed below are reasons how a conflict management course can help you achieve this:

  • ➤ Conflict management skills training emphasizes the importance of discussions rather than debates 
  • ➤ These training programs help in improving your listening skills so that you are able to form unbiased opinions to come to an agreement
  • ➤ Completing these courses will help you in understanding the importance of setting goals, avoiding blaming others, forming unbiased opinions, respecting others' opinions and feedback, etc
  • ➤ Conflict management motivates the staff to treat each other fairly and equally, despite the difference in culture, background, interests, and opinions
  • ➤ Participants are able to sharpen their analytical skills and address workplace conflicts with a neutral stance
  • ➤ These courses also place importance on forgiving and forgetting, instead of dragging and escalating a conflict

Managing conflicts is very essential for business growth and one’s own personal and professional development as well. It not just boosts productivity but also increases empathy and respect among members. Joining the right conflict management course is a route to becoming a respectful member of the office.

Message from the Author

If you’re looking to enrol in Conflict Management training in Dubai, get in touch with Learners Point Academy. To learn more, visit the website:, give a call at +971 (04) 403 8000, or simply drop a message on WhatsApp.

Learners Point Academy is a leading KHDA and ISO 9001:2015 accredited training institute in Dubai.

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