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Certified Business Administrator (CBA)

CPD UK Certified Business Administrator Summary

LearnersPoint’s Certified Business Administrator meet the needs of candidates already employed in or who wish to work in an administrative role with a high degree of autonomy. The course provides the candidate with the opportunity to develop an understanding of and skills in a broad range of administrative activities such as information management, people management, recruitment and performance management, event coordination, business continuity planning and implementing procedures and systems.

cba


Course Objectives

With the customizable structures and diverse units, these course topics will enable the candidate to gain essential business skills such as decision-making and resource and project management thus meeting the needs of employers from all types of organizations and industries in the field of business admin.


Course Outline

Handling Customers

  • Explain the importance of Professionalism in a Business Context
  • Understand Customer Service
  • Develop verbal & non-verbal Communication skills
  • Handle difficult / angry customers
  • Analyze Customer behaviors and Styles

Emotional Intelligence

  • Describe emotional intelligence
  • Why is it important to know about emotional intelligence?
  • Four Clusters of Emotional Intelligence
  • How does EI help us at home and at work?

Working with Teams

  • Identify the characteristics of effective and ineffective teams
  • Examine the motivations and roles of team members
  • Understand stages of team development
  • Consider expectations placed on work teams and obstacles to effectiveness
  • Identify and practise the skills that enable members of a team to work together successfully

Event Management

  • Set Goals and Objectives for an Event
  • Create Checklists and time lines for an event
  • Select a suitable Venue
  • Manage Facilities and Visitors
  • Risk management

Sales and Marketing

  • Analyze Customer needs
  • Explain Selling Theories
  • Types of Marketing
  • Understand difference between Sales & Marketing
  • Understand Selling Techniques

Pandemic Planning and BCP at a Work Place

  • Understand Crisis management in a Business context
  • Explain what Pandemic planning is
  • Discover Pandemic Preparedness and Response Plans
  • Analyze the risk and mitigate the impact of Influenza at Work Place
  • Identify features of Business Continuity Planning
  • Determine the life cycle and planning of BCP

Manpower Planning and Recruiting

  • Explain what employment planning and forecasting is
  • Explain the need for effective recruiting
  • Describe the main internal sources of candidates
  • Discuss a workforce planning method to improve employee engagement
  • List the outside sources of candidates
  • Explain how to recruit a more diverse workforce
  • Discuss guidelines for obtaining application information

Performance Management and Appraisal

  • Describe the performance appraisal process
  • Define the pros and cons of at least eight performance appraisal methods
  •  Give examples of potential appraisal problems and how to deal with them
  • List steps to take in the appraisal interview
  • Explain key points in how to use the appraisal interview to boost employee engagement
  • Explain how you would take a performance management approach to appraisal

Who can Benefit from this Course

Anyone into office administrative jobs

Course Objectives

With the customizable structures and diverse units, these course topics will enable the candidate to gain essential business skills such as decision-making and resource and project management thus meeting the needs of employers from all types of organizations and industries in the field of business admin.

Course Outline

Handling Customers

  • Explain the importance of Professionalism in a Business Context
  • Understand Customer Service
  • Develop verbal & non-verbal Communication skills
  • Handle difficult / angry customers
  • Analyze Customer behaviors and Styles

Emotional Intelligence

  • Describe emotional intelligence
  • Why is it important to know about emotional intelligence?
  • Four Clusters of Emotional Intelligence
  • How does EI help us at home and at work?

Working with Teams

  • Identify the characteristics of effective and ineffective teams
  • Examine the motivations and roles of team members
  • Understand stages of team development
  • Consider expectations placed on work teams and obstacles to effectiveness
  • Identify and practise the skills that enable members of a team to work together successfully

Event Management

  • Set Goals and Objectives for an Event
  • Create Checklists and time lines for an event
  • Select a suitable Venue
  • Manage Facilities and Visitors
  • Risk management

Sales and Marketing

  • Analyze Customer needs
  • Explain Selling Theories
  • Types of Marketing
  • Understand difference between Sales & Marketing
  • Understand Selling Techniques

Pandemic Planning and BCP at a Work Place

  • Understand Crisis management in a Business context
  • Explain what Pandemic planning is
  • Discover Pandemic Preparedness and Response Plans
  • Analyze the risk and mitigate the impact of Influenza at Work Place
  • Identify features of Business Continuity Planning
  • Determine the life cycle and planning of BCP

Manpower Planning and Recruiting

  • Explain what employment planning and forecasting is
  • Explain the need for effective recruiting
  • Describe the main internal sources of candidates
  • Discuss a workforce planning method to improve employee engagement
  • List the outside sources of candidates
  • Explain how to recruit a more diverse workforce
  • Discuss guidelines for obtaining application information

Performance Management and Appraisal

  • Describe the performance appraisal process
  • Define the pros and cons of at least eight performance appraisal methods
  •  Give examples of potential appraisal problems and how to deal with them
  • List steps to take in the appraisal interview
  • Explain key points in how to use the appraisal interview to boost employee engagement
  • Explain how you would take a performance management approach to appraisal

Who can Benefit from this Course

Anyone into office administrative jobs

Contact Us

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Direction from Metro: Al Fahidi Metro, Exit 1 elevator - walk approx 1 minute towards Burjuman.

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