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Certified Business Administrator (CBA)

CPD UK Certified Business Administrator Summary

LearnersPoint’s Certified Business Administrator meet the needs of candidates already employed in or who wish to work in an administrative role with a high degree of autonomy. The course provides the candidate with the opportunity to develop an understanding of and skills in a broad range of administrative activities such as information management, people management, recruitment and performance management, event coordination, business continuity planning and implementing procedures and systems.

cba


Course Objectives

With the customizable structures and diverse units, these course topics will enable the candidate to gain essential business skills such as decision-making and resource and project management thus meeting the needs of employers from all types of organizations and industries in the field of business admin.


Course Outline

Calendar & Schedule Management

  • Identify Available Time and Schedule Essential Actions
  • Scheduling High priority activities
  • Schedule Contingency Time
  • Advanced planning techniques 

Taking minutes

  • Preparing for an effective meeting
  • Preparing and distributing Meeting agendas
  • Facilitating the meeting
  • Recording the minutes
  • Concluding the meeting by identifying the actionable items.

Handling Mail

  • What is Email Etiquette
  • Structuring an email
  • Managing self & Manager’s Inboxes
  • Managing folders, archiving and keeping within mailbox limits    
  • Handling high-volume emails
  • Understanding the impact of viruses and security threats while handling attachments
  • Understanding Legalities and liabilities using emails
  • Handling confidential and important emails.

Front Desk and Reception Skills

  • Understand the purpose of reception services in a business environment
  • Understand the procedures to be followed when providing reception services
  • Understand ways of improving reception services and developing own role
  • Manage telephone communication with clarity, accuracy, and courtesy.
  • Improve verbal communication with those they meet face to face.

Document Management

  • Managing incoming and outward documents
  • Indexing, filing, Archiving & retrieving documents
  • Naming convections and version controls
  • Managing Electronic documents
  • Managing confidential documents
  • Risk Management & recovery

Event Management

  • The role of the event manager during the event, how event managers handle common problems.
  • The role of event management, classifying different types of events
  • Establishing the aims and objectives of an event, identifying key parties
  • Forming an event management team, reporting and communication strategies
  • Promoting the event (including social media event marketing
  • Risk management, laying out the venue, liaising with the venue owner and external providers, 

Administer human resource records

  • Understand how to create personal files for new starters
  • Understand how to maintain Human Resource information
  • Understand how to report Human Resource information
  • Understand the organizational and legal requirements for administering Human Resource records

Administer the recruitment and selection process

  • Understand how to advertise job vacancies
  • Understand how to respond to potential applicants
  • Understand how to administer the selection process
  • Understand how to administer the appointment process

Manage team performance in a business environment

  • Understand how to plan and prioritize work and be accountable to others
  • Understand how to behave in a way that supports effective working

Manage own performance in a business environment

  • Explain the purpose and benefits of planning work, and being accountable to others for own work
  • Explain the purpose and benefits of negotiating realistic targets for work and ways of doing so
  • Describe ways of prioritizing targets and setting timescales for own work
  • Describe the types of problems that may occur during work, and ways of dealing with them
  • Explain the purpose and benefits of keeping other people informed about progress 
  • Explain the purpose and benefits of letting other people know in good time if work plans need to be changed 
  • Explain the purpose and benefits of recognizing and learning from mistakes
  • Explain the purpose of guidelines, procedures, and codes of practice that are relevant to own work

Supervise a team in a business environment 

  • Understand the purpose and benefits of teamwork
  • Understand the purpose of communication in teams, and how to do so
  • Understand the purpose of planning work with teams, and how to do so
  • Understand the value of people in a team and how to respect and support them
  • Understand the purpose and benefits of assessing and evaluating the work of a team and how to do so

Business continuity planning and disaster recovery

  • Running a business continuity and disaster recovery planning project
  • Developing business continuity and disaster recovery plans
  • Testing business continuity and disaster recovery plans
  • Training users
  • Maintaining business continuity and disaster recovery plans

 


Who can Benefit from this Course

Any one into office administrative jobs

Course Objectives

With the customizable structures and diverse units, these course topics will enable the candidate to gain essential business skills such as decision-making and resource and project management thus meeting the needs of employers from all types of organizations and industries in the field of business admin.

Course Outline

Calendar & Schedule Management

  • Identify Available Time and Schedule Essential Actions
  • Scheduling High priority activities
  • Schedule Contingency Time
  • Advanced planning techniques 

Taking minutes

  • Preparing for an effective meeting
  • Preparing and distributing Meeting agendas
  • Facilitating the meeting
  • Recording the minutes
  • Concluding the meeting by identifying the actionable items.

Handling Mail

  • What is Email Etiquette
  • Structuring an email
  • Managing self & Manager’s Inboxes
  • Managing folders, archiving and keeping within mailbox limits    
  • Handling high-volume emails
  • Understanding the impact of viruses and security threats while handling attachments
  • Understanding Legalities and liabilities using emails
  • Handling confidential and important emails.

Front Desk and Reception Skills

  • Understand the purpose of reception services in a business environment
  • Understand the procedures to be followed when providing reception services
  • Understand ways of improving reception services and developing own role
  • Manage telephone communication with clarity, accuracy, and courtesy.
  • Improve verbal communication with those they meet face to face.

Document Management

  • Managing incoming and outward documents
  • Indexing, filing, Archiving & retrieving documents
  • Naming convections and version controls
  • Managing Electronic documents
  • Managing confidential documents
  • Risk Management & recovery

Event Management

  • The role of the event manager during the event, how event managers handle common problems.
  • The role of event management, classifying different types of events
  • Establishing the aims and objectives of an event, identifying key parties
  • Forming an event management team, reporting and communication strategies
  • Promoting the event (including social media event marketing
  • Risk management, laying out the venue, liaising with the venue owner and external providers, 

Administer human resource records

  • Understand how to create personal files for new starters
  • Understand how to maintain Human Resource information
  • Understand how to report Human Resource information
  • Understand the organizational and legal requirements for administering Human Resource records

Administer the recruitment and selection process

  • Understand how to advertise job vacancies
  • Understand how to respond to potential applicants
  • Understand how to administer the selection process
  • Understand how to administer the appointment process

Manage team performance in a business environment

  • Understand how to plan and prioritize work and be accountable to others
  • Understand how to behave in a way that supports effective working

Manage own performance in a business environment

  • Explain the purpose and benefits of planning work, and being accountable to others for own work
  • Explain the purpose and benefits of negotiating realistic targets for work and ways of doing so
  • Describe ways of prioritizing targets and setting timescales for own work
  • Describe the types of problems that may occur during work, and ways of dealing with them
  • Explain the purpose and benefits of keeping other people informed about progress 
  • Explain the purpose and benefits of letting other people know in good time if work plans need to be changed 
  • Explain the purpose and benefits of recognizing and learning from mistakes
  • Explain the purpose of guidelines, procedures, and codes of practice that are relevant to own work

Supervise a team in a business environment 

  • Understand the purpose and benefits of teamwork
  • Understand the purpose of communication in teams, and how to do so
  • Understand the purpose of planning work with teams, and how to do so
  • Understand the value of people in a team and how to respect and support them
  • Understand the purpose and benefits of assessing and evaluating the work of a team and how to do so

Business continuity planning and disaster recovery

  • Running a business continuity and disaster recovery planning project
  • Developing business continuity and disaster recovery plans
  • Testing business continuity and disaster recovery plans
  • Training users
  • Maintaining business continuity and disaster recovery plans

 

Who can Benefit from this Course

Any one into office administrative jobs

Contact Us

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