Call Center Training Program

This Call Center training program is a comprehensive training course that trains call center professionals to improve their interactions with their customers for enhanced customer satisfaction. This skill-enhancing training program enables professionals to get equipped with the essential skillsets that empower them to process customer requirements and provide the best solutions. This course is highly beneficial for call center professionals to enhance their overall proficiency in the most established call center practices of today.

Accredited By

  • 3 weeks | 26 hours Bootcamp
  • Online / Offline / Blended
  • 8 Oct, 2022 / 2 Nov, 2022
  • Additional Program Dates
  • 100K+ Happy Students

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What is this Call Center training all about?

The Call Center training is designed to offer professionals a comprehensive overview of the elements that contribute to effective customer interactions. The course takes participants through various methods and techniques that are used to build effective call strategies. The course includes activities and real-world case studies that offer participants a practical understanding of their role as call center executives. By the end of this training program, participants will be trained on some of the major elements of effective customer interactions such as communication, stress management, and building customer relationships.

What is this Call Center training all about?

The Call Center training is designed to offer professionals a comprehensive overview of the elements that contribute to effective customer interactions. The course takes participants through various methods and techniques that are used to build effect...

Read More

Why is getting trained in Call Center training important?

The Call Center training helps professionals stay ahead of today’s shifting customer expectations. This comprehensive training program discusses the most crucial elements of effective customer interactions and the different ways used to build trust and rapport with customers. Through this training, participants gain an upper hand in the job market as they have demonstrated experience in meeting and exceeding customer expectations in all interactions.

Why is getting trained in Call Center training important?

The Call Center training helps professionals stay ahead of today’s shifting customer expectations. This comprehensive training program discusses the most crucial elements of effective customer interactions and the different ways use...

Read More

Why do companies hire professionals with Call Center certification?

Customer satisfaction is essential for the growth of any organisation. Companies hire certified call center professionals for their demonstrated expertise in delivering a customer experience that can build lasting, revenue-generating relationships with their customers. They can improvise service levels, optimize operations and raise the overall functioning and value of the organization. Their ability to create superior experiences with every customer interaction makes them valuable assets to organizations.

Why do companies hire professionals with Call Center certification?

Customer satisfaction is essential for the growth of any organisation. Companies hire certified call center professionals for their demonstrated expertise in delivering a customer experience that can build lasting, revenue-gener...

Read More

Industry Trends

Today’s evolving market is shaping a new age for call centers, resulting in the growing demand for upskilled call center professionals. The Call Center training comes with its own set of merits and opportunities in the market. Let us see how.

Market trends Market trends

As the definition of customer experience changes in today’s world, the competition is high for efficient customer service professionals, resulting in the ever-growing demand for skilled professionals in call centers. The U.S Bureau of Labour Statistics predicts the employment of customer service representatives to grow by 5% from 2021 to 2026. This will open numerous job opportunities for skilled call center professionals globally.

Salary Trend Salary Trends

Customer service is at the core of any business, making the demand for efficient customer service executives high. Although it's a profession opening its door to professionals of any educational background and experience level, job roles in this sector are equally rewarding. Data from salaryexplorer.com shares that the customer services executives in Dubai typically earn around AED 7,260 per month.

Demand & Opportunities

As customer service can make or break a company’s reputation, efficiency in customer service is given utmost importance. This Call Center certification gives an assurance of the necessary competency in related roles, thus making these opportunities easier to avail.

A few of the most-sought call center jobs available in the Dubai region (as observed in popular Dubai job portals) follow:

  1. Customer Support Representatives communicate with customers, identify their needs and provide the best solutions for their concerns
  2. Call Center Team Leaders are responsible for managing a team of customer support representatives
  3. Customer Service Executives are responsible for creating policies and procedures for their representatives offering customer support
  4. Call Center Managers are responsible for managing call center team leaders and providing support to them when necessary
  5. Customer Service Directors oversee the customer service department and are in charge of defining strategies for customer service operations

Course Outcome

Successful completion of this Call Center training program will help you to:

  • Understand the elements that contribute to effective customer interactions
  • Learn ways to build effective call strategies
  • Learn aspects of telephonic communication and master call etiquette
  • Discover positive and negative behaviours during customer interactions
  • Understand the significance of benchmarking and goal setting
  • Learn how to control calls, transfer calls, place callers on hold and document conversations
  • Develop relationships with your customer through personalized interactions and showing empathy

Course Module

  • Introduction
  • Training Objectives
  • Pre-Assignment Review
  • Getting Beyond the Gate Keeper
  • Controlling the Call
  • Difficult Customers
  • Reporting
  • Q&A Session
  • Self-Assessments
  • Scripting Techniques
  • Utilizing Sales Scripts
  • Making the Script Your Own
  • Cheat Sheets
  • The Sales Dashboard
  • Q&A Session
  • Open Questions
  • Closed Questions
  • Ignorant Redirection
  • Positive Redirection
  • Negative Redirection
  • Multiple Choice Redirection
  • Q&A Session
  • The Importance of Goals
  • SMART Goals
  • Staying Committed
  • Motivation
  • Overcoming Limitations
  • Q&A Session
  • Knowing when it's Time to Close
  • Closing Techniques
  • Maintaining the Relationship
  • After the Sale
  • Q&A Session
  • Defining Buying Motives
  • Establishing a Call Strategy
  • Prospecting
  • Qualifying
  • Q&A Session
  • Preparation
  • Building Rapport
  • Speaking Clearly - Tone of Voice
  • Effective Listening
  • Showing Empathy
  • Q&A Session
  • S= Situation
  • T= Task
  • A= Action
  • R= Result
  • Q&A Session
  • Benchmark Metrics
  • Performance Breakdown
  • Implementing Improvements
  • Benefits
  • Q&A Session
  • Six Success Factors
  • Staying Customer Focused
  • The Art of Telephone Persuasion
  • Telephone Selling Techniques
  • Q&A Session
  • Words from the Wise
  • Case Study

Course Module

  • Introduction
  • Training Objectives
  • Pre-Assignment Review
  • Defining Buying Motives
  • Establishing a Call Strategy
  • Prospecting
  • Qualifying
  • Q&A Session
  • Getting Beyond the Gate Keeper
  • Controlling the Call
  • Difficult Customers
  • Reporting
  • Q&A Session
  • Preparation
  • Building Rapport
  • Speaking Clearly - Tone of Voice
  • Effective Listening
  • Showing Empathy
  • Q&A Session
  • Self-Assessments
  • Scripting Techniques
  • Utilizing Sales Scripts
  • Making the Script Your Own
  • Cheat Sheets
  • The Sales Dashboard
  • Q&A Session
  • S= Situation
  • T= Task
  • A= Action
  • R= Result
  • Q&A Session
  • Open Questions
  • Closed Questions
  • Ignorant Redirection
  • Positive Redirection
  • Negative Redirection
  • Multiple Choice Redirection
  • Q&A Session
  • Benchmark Metrics
  • Performance Breakdown
  • Implementing Improvements
  • Benefits
  • Q&A Session
  • The Importance of Goals
  • SMART Goals
  • Staying Committed
  • Motivation
  • Overcoming Limitations
  • Q&A Session
  • Six Success Factors
  • Staying Customer Focused
  • The Art of Telephone Persuasion
  • Telephone Selling Techniques
  • Q&A Session
  • Knowing when it's Time to Close
  • Closing Techniques
  • Maintaining the Relationship
  • After the Sale
  • Q&A Session
  • Words from the Wise
  • Case Study

Program Dates

8 Oct
  • 09:00 AM
  • Sat
  • Online Live
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15 Oct
  • 07:00 PM
  • Sat
  • Classroom
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28 Oct
  • 11:00 AM
  • Fri
  • Classroom
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2 Nov
  • 11:00 AM
  • Wed
  • Classroom
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Expert Instructors & Teaching Methods

 

 

We, at Learners Point, take immense pride in our teaching methods and instructors. Our instructors are some of the best experts in their fields and employ a practical approach to learning. Many of them are globally recognised and have a diverse set of experience in their field of expertise. You are always sure to have the best in the industry as your teachers who are ready to guide you at every step and make the experience informative yet enjoyable.  Apart from the focus on learning your chosen course, our instructors also encourage students to develop communication skills and interpersonal skills necessary to excel in the practical world.

Our cutting edge teaching methods make every program an immersive and productive experience for the learners. Our learning methods are research-driven and are continuously updated to stay relevant to present times as well as the future. You will enjoy practical applications of everything learned through theory and regular mock examinations to help monitor your progress. Our courses are led by an instructor in a classroom setup and we do offer online high-quality sessions as well for individuals. We also monitor the training sessions with a progress tracker to maintain high standards of instruction & ethics.

Our Trainers

Why Count on Learners Point?

Being the leading provider of the Call Center course in Dubai, at Learners Point Academy we help professionals get equipped with the necessary skill set for a successful career ahead.

Following are the USPs our Call Center training course offers you:

  • We look at real-world scenarios organizations face and formulate our Call Center training course evaluating practical requirements
  • Apart from theoretical knowledge, we also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke Call Center course also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organizing group sessions, we also offer a guided learning experience to enhance the quality of our Call Center training program
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

Frequently Asked Questions

In today’s market, the definition of customer experience is altered. This has brought customer service support as a profession to the limelight. The growing competition for efficient customer service professionals has made a career in it highly appealing. Offering a plethora of job opportunities, a career in customer service support is gaining recognition and attracting professionals across the globe.
Building your competency in customer service support helps you stay ahead of today’s shifting customer expectations. This comprehensive training program discusses the most crucial elements of effective customer interactions and the different ways used to build trust and rapport with customers. Through this training, you can enhance your skills and knowledge in call center operations and as well gain an upper hand in the job market.
No, there are no specific entry requirements for this course. This Call Center course is designed for professionals wanting to improve their proficiency in the most crucial elements of effective customer interactions. Anyone wanting to build a career in customer service support can enrol in this course.
At Learners Point Academy, if a participant doesn’t wish to proceed with the training after the registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the day of exit.
In Dubai, every day a new company sees its inception and customer satisfaction is considered crucial to its growth. This creates a high demand for skilled professionals in call centers in Dubai. With the employment rate of customer service representatives projected to grow at impressive rates, the future is bright for certified call center professionals.
This Call Center training program enables professionals to get equipped with the essential skillsets that empower them to process customer requirements and provide the best solutions. This course is highly beneficial for professionals wanting to enhance their proficiency in the most established call center practices of today.
The training sessions at Learners Point Academy are interactive, immersive, and intensive hands-on programs. We offer 3 modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-to-one training session, or high-quality live and interactive online sessions as per convenience.

Frequently Asked Questions

In today’s market, the definition of customer experience is altered. This has brought customer service support as a profession to the limelight. The growing competition for efficient customer service professionals has made a career in it highly appealing. Offering a plethora of job opportunities, a career in customer service support is gaining recognition and attracting professionals across the globe.
In Dubai, every day a new company sees its inception and customer satisfaction is considered crucial to its growth. This creates a high demand for skilled professionals in call centers in Dubai. With the employment rate of customer service representatives projected to grow at impressive rates, the future is bright for certified call center professionals.
Building your competency in customer service support helps you stay ahead of today’s shifting customer expectations. This comprehensive training program discusses the most crucial elements of effective customer interactions and the different ways used to build trust and rapport with customers. Through this training, you can enhance your skills and knowledge in call center operations and as well gain an upper hand in the job market.
This Call Center training program enables professionals to get equipped with the essential skillsets that empower them to process customer requirements and provide the best solutions. This course is highly beneficial for professionals wanting to enhance their proficiency in the most established call center practices of today.
No, there are no specific entry requirements for this course. This Call Center course is designed for professionals wanting to improve their proficiency in the most crucial elements of effective customer interactions. Anyone wanting to build a career in customer service support can enrol in this course.
The training sessions at Learners Point Academy are interactive, immersive, and intensive hands-on programs. We offer 3 modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-to-one training session, or high-quality live and interactive online sessions as per convenience.
At Learners Point Academy, if a participant doesn’t wish to proceed with the training after the registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the day of exit.
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