Call Center Training in Bahrain
26 hours of intensive learning program
12 course modules based on the latest call center methods
Gain practical skills for effective customer interactions
Learn proven techniques to enhance call efficiency
Master call handling, sales strategies & customer engagement
4.65/53900 EnrolledEnrolled Learners
4.65/53900 EnrolledEnrolled Learners
Overview
What our training includes
- Enhance your ability to communicate clearly and confidently over the phone
- Implement key strategies for making a strong first impression
- Discover how to ask the right questions to drive sales discussions
- Create effective sales plans to achieve business goals
- Learn to close sales smoothly and wrap up calls professionally
Upcoming sessions
Curriculum
1
Introduction
2
Training Objectives
3
Pre-Assignment Review
1
Defining Buying Motives
2
Establishing a Call Strategy
3
Prospecting
4
Qualifying
5
Q&A Session
1
Getting Beyond the Gate Keeper
2
Controlling the Call
3
Difficult Customers
4
Reporting
5
Q&A Session
1
Preparation
2
Building Rapport
3
Speaking Clearly - Tone of Voice
4
Effective Listening
5
Showing Empathy
6
Q&A Session
1
Self-Assessments
2
Scripting Techniques
3
Utilizing Sales Scripts
4
Making the Script Your Own
5
Cheat Sheets
6
The Sales Dashboard
7
Q&A Session
1
S= Situation
2
T= Task
3
A= Action
4
R= Result
5
Q&A Session
1
Open Questions
2
Closed Questions
3
Ignorant Redirection
4
Positive Redirection
5
Negative Redirection
6
Multiple Choice Redirection
7
Q&A Session
1
Benchmark Metrics
2
Performance Breakdown
3
Implementing Improvements
4
Benefits
5
Q&A Session
1
The Importance of Goals
2
SMART Goals
3
Staying Committed
4
Motivation
5
Overcoming Limitations
6
Q&A Session
1
Six Success Factors
2
Staying Customer Focused
3
The Art of Telephone Persuasion
4
Telephone Selling Techniques
5
Q&A Session
1
Knowing when it's Time to Close
2
Closing Techniques
3
Maintaining the Relationship
4
After the Sale
5
Q&A Session
1
Words from the Wise
2
Case Study
Meet your Trainer
Tatek Abayneh Mebratu
Mr. Tatek is a Certified Trainer and Executive Coach with over 20 years of experience in the MENA region. He specializes in Leadership Development, Behavioral Training, and Talent Management, with deep expertise in Human Capital development.
With a career spanning over 15 years in training and consulting, Mr. Tatek has worked with senior executives and corporate teams to enhance business performance and employee engagement.
He holds a Bachelor of Arts in Public Administration and Development Management and has delivered training programs across all management levels. His work with KHDA and CPD further highlights his credibility in the field. Tatek has also held roles in the banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy. Currently, he serves as a Senior Corporate Training Manager at Learners Point Academy, Dubai.
Core Competencies:
- Strategising on training framework spanning need analysis, mapping training requirements, and delivery to develop an efficient workforce and motivated employees for maximum productivity in fast-growing organisations
- Measuring training effectiveness
- Create training policies, procedures, and metrics and ensure their alignment with organisational goals
- Innovative training and coaching techniques and delivery style
- Conducting TNA using the Stop/Start & Continue methods
Professional Qualifications:
- Certified Trainer (CPD) with expertise in Leadership Development, Behavioral Training, and Talent Management
- Certified in Coaching Skills for Leaders and Managers, Marketing and Communication, and Corporate and Strategic Communication Skills for Managers
- Certified in Investigative Journalism
- Master of Business Administration (MBA) in Marketing and Sales from Amity University
- Bachelor of Arts in Public Administration and Development Management from Alpha University College
- Over 20 years of experience in the MENA region, specializing in Human Capital development and corporate training
- Extensive experience in training programs across all management levels, including work with KHDA and CPD
- Proven track record in leadership roles within banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy
- Currently serving as Senior Corporate Training Manager at Learners Point Academy, Dubai
Learning Outcomes
After training completion, you will master the following
1
Master key factors for successful customer interactions
2
Develop effective call-handling strategies
3
Learn professional phone communication and etiquette
4
Identify positive and negative customer service behaviors
5
Understand goal setting and performance benchmarking
6
Handle, transfer, and document calls efficiently
7
Build strong customer relationships with empathy and personalization
KHDA Certificate
Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.
Learners Point Certificate
Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.
Overall ratings by our students
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Frequently asked questions
Our Call Center Training in Bahrain provides professionals with advanced communication, call-handling strategies, and customer engagement skills to enhance service efficiency.
Our training covers conflict resolution, de-escalation techniques, and strategies for managing challenging customer interactions.
Our Call Center course enhances professionalism, patience, and adaptability. These are key skills for delivering outstanding customer experiences.
Strong communication skills enhance customer satisfaction, facilitate problem resolution, and improve service efficiency, ultimately leading to better customer retention.
Our Call Center Certification can benefit professionals from sectors such as banking, telecom, healthcare, and e-commerce. All these sectors require skilled call center professionals to manage customer service efficiently.
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