Call Center Training Program in Qatar
Comprehensive 26-hour hands-on training
12 focused modules on modern call center practices
Build real-world skills for smooth customer communication
Discover smart methods to boost call effectiveness
Strengthen handling techniques, sales skills, and client rapport
4.65/53900 EnrolledEnrolled Learners
4.65/53900 EnrolledEnrolled Learners
Overview
What will you learn from us:
- Speak clearly and confidently on calls
- Make strong, lasting first impressions
- Ask the right questions to lead sales
- Plan smart strategies to hit goals
- Close calls smoothly and professionally
Upcoming sessions
Curriculum
1
Introduction
2
Training Objectives
3
Pre-Assignment Review
1
Defining Buying Motives
2
Establishing a Call Strategy
3
Prospecting
4
Qualifying
5
Q&A Session
1
Getting Beyond the Gate Keeper
2
Controlling the Call
3
Difficult Customers
4
Reporting
5
Q&A Session
1
Preparation
2
Building Rapport
3
Speaking Clearly - Tone of Voice
4
Effective Listening
5
Showing Empathy
6
Q&A Session
1
Self-Assessments
2
Scripting Techniques
3
Utilizing Sales Scripts
4
Making the Script Your Own
5
Cheat Sheets
6
The Sales Dashboard
7
Q&A Session
1
S= Situation
2
T= Task
3
A= Action
4
R= Result
5
Q&A Session
1
Open Questions
2
Closed Questions
3
Ignorant Redirection
4
Positive Redirection
5
Negative Redirection
6
Multiple Choice Redirection
7
Q&A Session
1
Benchmark Metrics
2
Performance Breakdown
3
Implementing Improvements
4
Benefits
5
Q&A Session
1
The Importance of Goals
2
SMART Goals
3
Staying Committed
4
Motivation
5
Overcoming Limitations
6
Q&A Session
1
Six Success Factors
2
Staying Customer Focused
3
The Art of Telephone Persuasion
4
Telephone Selling Techniques
5
Q&A Session
1
Knowing when it's Time to Close
2
Closing Techniques
3
Maintaining the Relationship
4
After the Sale
5
Q&A Session
1
Words from the Wise
2
Case Study
Meet your Trainer
Tatek Abayneh Mebratu
Mr. Tatek is a Certified Trainer and Executive Coach with over 20 years of experience in the MENA region. He specializes in Leadership Development, Behavioral Training, and Talent Management, with deep expertise in Human Capital development.
With a career spanning over 15 years in training and consulting, Mr. Tatek has worked with senior executives and corporate teams to enhance business performance and employee engagement.
He holds a Bachelor of Arts in Public Administration and Development Management and has delivered training programs across all management levels. His work with KHDA and CPD further highlights his credibility in the field. Tatek has also held roles in the banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy. Currently, he serves as a Senior Corporate Training Manager at Learners Point Academy, Dubai.
Core Competencies:
- Strategising on training framework spanning need analysis, mapping training requirements, and delivery to develop an efficient workforce and motivated employees for maximum productivity in fast-growing organisations
- Measuring training effectiveness
- Create training policies, procedures, and metrics and ensure their alignment with organisational goals
- Innovative training and coaching techniques and delivery style
- Conducting TNA using the Stop/Start & Continue methods
Professional Qualifications:
- Certified Trainer (CPD) with expertise in Leadership Development, Behavioral Training, and Talent Management
- Certified in Coaching Skills for Leaders and Managers, Marketing and Communication, and Corporate and Strategic Communication Skills for Managers
- Certified in Investigative Journalism
- Master of Business Administration (MBA) in Marketing and Sales from Amity University
- Bachelor of Arts in Public Administration and Development Management from Alpha University College
- Over 20 years of experience in the MENA region, specializing in Human Capital development and corporate training
- Extensive experience in training programs across all management levels, including work with KHDA and CPD
- Proven track record in leadership roles within banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy
- Currently serving as Senior Corporate Training Manager at Learners Point Academy, Dubai
Learning Outcomes
After training completion, you will master the following
KHDA Certificate
Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.
Learners Point Certificate
Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.
Overall ratings by our students
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Frequently asked questions
You will be able to learn the following skills from the Call Center Training Program in Qatar:
- Effective Customer Communication
- Professional Call Handling Techniques
- Sales strategies and conversion techniques
- Conflict resolution and de-escalation
- Establishing rapport with callers
- Handling and surpassing customer expectations
It is suitable for anyone in customer service, sales, and support positions. It’s suited for freshers and also for experienced professionals.
The course addresses empathy and personalization. It also imparts issue-solving techniques and professionalism to deliver top-notch services.
Our Call Center Training Program in Qatar includes case studies, simulations, and activities that provide practical learning in the context of actual customers.
The training matches the needs of Qatar’s telecoms, hospitality, and BPO markets, where customer service is of key importance. Thus, it is very much applicable to these sectors.
Do you want to learn more about Learners Point Academy?
- Learn more about courses
- Understand about our methodology
- Let’s talk about Corporate trainings
- Anything else that you want to know, we are here for you!
