Call Center Training Program in Saudi Arabia

26 hours of immersive training sessions

Covers 12 key modules on updated call center operations

Attain practical expertise in managing customer conversations

Apply proven strategies to enhance call productivity

Improve sales performance, service quality, and client interaction

4.65/5

3900 EnrolledEnrolled Learners

4.65/5

3900 EnrolledEnrolled Learners

Overview

What you will learn:

Master confident phone communication
Create powerful first impressions
Drive sales with smart questioning
Design goal-focused sales plans
Wrap up calls and close deals with ease

Upcoming sessions

Curriculum

Introduction

Training Objectives

Pre-Assignment Review

Defining Buying Motives

Establishing a Call Strategy

Prospecting

Qualifying

Q&A Session

Getting Beyond the Gate Keeper

Controlling the Call

Difficult Customers

Reporting

Q&A Session

Preparation

Building Rapport

Speaking Clearly - Tone of Voice

Effective Listening

Showing Empathy

Q&A Session

Self-Assessments

Scripting Techniques

Utilizing Sales Scripts

Making the Script Your Own

Cheat Sheets

The Sales Dashboard

Q&A Session

S= Situation

T= Task

A= Action

R= Result

Q&A Session

Open Questions

Closed Questions

Ignorant Redirection

Positive Redirection

Negative Redirection

Multiple Choice Redirection

Q&A Session

Benchmark Metrics

Performance Breakdown

Implementing Improvements

Benefits

Q&A Session

The Importance of Goals

SMART Goals

Staying Committed

Motivation

Overcoming Limitations

Q&A Session

Six Success Factors

Staying Customer Focused

The Art of Telephone Persuasion

Telephone Selling Techniques

Q&A Session

Knowing when it's Time to Close

Closing Techniques

Maintaining the Relationship

After the Sale

Q&A Session

Words from the Wise

Case Study

Meet your Trainer

Tatek Abayneh Mebratu

Mr. Tatek is a Certified Trainer and Executive Coach with over 20 years of experience in the MENA region. He specializes in Leadership Development, Behavioral Training, and Talent Management, with deep expertise in Human Capital development.

With a career spanning over 15 years in training and consulting, Mr. Tatek has worked with senior executives and corporate teams to enhance business performance and employee engagement.

He holds a Bachelor of Arts in Public Administration and Development Management and has delivered training programs across all management levels. His work with KHDA and CPD further highlights his credibility in the field. Tatek has also held roles in the banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy. Currently, he serves as a Senior Corporate Training Manager at Learners Point Academy, Dubai.

Core Competencies:

Strategising on training framework spanning need analysis, mapping training requirements, and delivery to develop an efficient workforce and motivated employees for maximum productivity in fast-growing organisations
Measuring training effectiveness
Create training policies, procedures, and metrics and ensure their alignment with organisational goals
Innovative training and coaching techniques and delivery style
Conducting TNA using the Stop/Start & Continue methods

Professional Qualifications:

Certified Trainer (CPD) with expertise in Leadership Development, Behavioral Training, and Talent Management
Certified in Coaching Skills for Leaders and Managers, Marketing and Communication, and Corporate and Strategic Communication Skills for Managers
Certified in Investigative Journalism
Master of Business Administration (MBA) in Marketing and Sales from Amity University
Bachelor of Arts in Public Administration and Development Management from Alpha University College
Over 20 years of experience in the MENA region, specializing in Human Capital development and corporate training
Extensive experience in training programs across all management levels, including work with KHDA and CPD
Proven track record in leadership roles within banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy
Currently serving as Senior Corporate Training Manager at Learners Point Academy, Dubai

Learning Outcomes

After training completion, you will master the following:

Understand how to communicate better with customers

Develop smart call strategies for engagement

Enhance phone manners and speaking skills

Know what to do and avoid during calls

Set clear goals and track progress

Handle calls, transfers, and notes well

Build strong bonds using empathy and personal touch

Ready to get started?

KHDA Certificate

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

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Frequently asked questions

The Call Center Training Program in Saudi Arabia covers:

Customer communication techniques
Effective structuring and call management
Empathy and building rapport
Proper documentation and record-keeping
Performance improvement tools and goal tracking
Customized strategies for the service sector

Customer service representatives, telesales representatives, receptionists, and anyone else who has contact with customers by telephone will benefit from this training.

The Call Center Training Program in Saudi Arabia will teach you ways to handle complaints, calm angry customers, and resolve disputes quickly and efficiently.

The course offers core leadership and performance monitoring tools of great benefit to those who are seeking managerial positions.

It is instructor-led training with online and offline learning options. It consists of interactive modules and industry case studies targeted towards Saudi Arabia and Riyadh’s employment market.