Certified Customer Service Professional Training in Kenya

Our Certified Customer Service Professional Training in Kenya covers the essentials of customer management and service skills. We offer a complete understanding of customer service. The 24-hour training has been authorised by the Continuing Professional Development (CPD). We teach people the most recent tactics and best practices for customer communication. Participants develop the skills and mindset required to implement improvement techniques. This program teaches them how to communicate efficiently, resolve conflicts, and navigate challenging situations with ease. By the end of this course, professionals will be certified in customer service.

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Accredited By

  • 24 Hours Training
  • Online / Classroom / Onsite
  • 20 Jul, 2024 / 27 Jul, 2024
  • Additional Program Dates
  • 100K+ Happy Students

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What is The Certified Customer Service Professional Training in Kenya All About?

Certified Customer Service Professional Training in Kenya is designed for supervisors, managers and directors. The training covers key themes like planning, mentorship, teamwork, and HR processes. It extends beyond basic customer interactions and service requirements. This thorough curriculum provides participants with the knowledge needed to excel in leadership positions in customer service departments.

Why is The Certified Customer Service Professional Training in Kenya Important?

The Certified Customer Service Professional Training in Kenya is important for providing exceptional customer care. Professionals must be able to properly communicate with clients. Our training ensures that customer service workers can communicate effectively with customers. Candidates can deal with any circumstance and successfully resolve it. Professionals with this credential can obtain high-paying jobs in a range of industries.

How Does the Certified Customer Service Professional Training in Kenya Help You Get Hired by Companies?

Companies seek candidates who have completed Certified Customer Service Professional Training in Kenya. This training has an enormous effect on how employees communicate with customers. Trained experts can handle and resolve problems with ease. This leads to increased client satisfaction and a greater level of service for the organisation.

Industry Trends

As technology evolves, customer service must adapt. As per research, 65% of customers want businesses to adapt to their changing needs. New industrial advancements, like generative AI, chatbots and data transparency, have revolutionised customer service management. Hence, businesses demand experts who can stay up with the latest trends.

Market trends

Certified Customer Service Professional training is essential for customer service and support software. In 2022, the market grew by an astounding 13.3% year on year, reaching $33.5 billion. This growth is due to increased usage of technology such as the cloud, automation, and artificial intelligence. These trends are intended to improve both consumer interactions and employee employment experiences.

Salary Trends

Businesses require administrative and customer service experts who can streamline processes and manage several projects effectively. Administrators collaborate with teams to deploy new technologies and internal processes. Businesses offer outstanding salary packages for trained professionals. In Kenya, the average monthly salary for a Client Services Coordinator is about KES 844,100 per year.

Demand & Opportunities

In today's customer service industry, there are abundant opportunities for skilled professionals. It helps individuals to earn competitive salaries and rewarding career paths. Obtaining certification through Certified Customer Service Professional Training in Kenya can distinguish them from other job candidates and showcase their capabilities.

Some of the notable job opportunities with Certified Customer Service Professional Training are as follows:

  1. Client Services Coordinator
  2. Client Relations Associate 
  3. Customer Service Representative
  4. Member Services Specialist 
  5. Patient Care Coordinator

Course Outcome

Successful completion of the Certified Customer Service Professional Training in Kenya will help you in the following ways:

  • Learn how to communicate effectively with both potential and current clients
  • Gain knowledge on efficient methods for addressing grievances from customers and valued clients
  • Understand methods for providing outstanding phone support
  • Master the capacity to learn from errors and improve interactions with customers
  • Develop your abilities to become a trustworthy source for first-rate customer service encounters

Course Module

The introductory course unit explores customer services as a concept, providing candidates with a broad overview of key customer service elements, the benefits of customer focus, identifying customer needs, caring for an existing customer base, and the evolution of customer service from a contemporary perspective.

Customer service strategy development enters the discussion in unit 3, which centres largely around the establishment of objectives, outlining a clear customer service vision and mission, the most important areas to focus on when developing a customer service strategy and building a culture where customer focus always takes precedence.

Precisely how, why, where and to what extent training and development are directly connected to customer service standards is explored in-depth throughout the 5th unit. Candidates investigate the identification of training and development objectives, a variety of effective training and development methods and how to incorporate customer service excellence in all aspects of training and development.

The importance of repeat business and the development of long-term customer relations form the central themes of Unit 7. Course content explores the differences between satisfaction and delight, what it is that nurtures and encourages loyalty, why some businesses depend on long-term relationships more than others, and additional key concepts central to customer relationship management.

The value of customer feedback forms the central topic of Unit 9, in which candidates explore the true value and impact of listening to customers, effective monitoring and analysis of customer satisfaction, how to proactively monitor customer complaints, and the measurement of customer loyalty.

Course content in the second unit focuses more intensively on interpreting and understanding the needs and expectations of a target audience. Along with introducing the importance of customer understanding, candidates are guided through the process of listening to, questioning, and confirming customers’ needs.

The concept of the customer service excellence strategy is the central theme in Unit 4, which guides candidates through the creation of a strategy, marketing customer excellence strategies for the benefit of brand reputation, and how to effectively introduce a new program to current employees.

The relationship between communication and a strong customer service strategy represents the core focus of Unit 6. Candidates are introduced to communications strategy development, internal and external customer communication, and a variety of training materials, tools, and approaches.

Tried and tested strategies for dealing with unprofitable customers are introduced in Unit 8, guiding candidates through the analysis of customer value, better-understanding customer behaviour, and ultimately how to turn an unprofitable customer into a profitable customer.

Program Dates

20 Jul
  • 09:00 AM
  • Sat
  • Classroom
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27 Jul
  • 11:00 AM
  • Sat
  • Classroom
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Expert Instructors & Teaching Methods

Mr. Tatek is a Certified Trainer and Executive Coach who has worked on multiple assignments including Leadership Development, Behavioral Training and Talent Management, with deep domain expertise in developing Human Capital. He is a T&D expert with over 15 years of comprehensive experience in consulting with leaders and decision-makers to improve business effectiveness and engage employees. Tatek, who brings about 20 years of relevant experience in the MENA region is a real people person passionate about using his strength and knowledge to train and help professionals grow. Mr Tatek’s experience in the banking, management & consultancy, and the learning & development industry has helped him make a mark for himself in the L&D field. He regularly works with senior executives, corporates, and at the same time, individual clients. After graduating with a Bachelor of Arts with a specialisation in Public Administration and Development Management, Mr Tatek has worked closely with the KHDA & CPD and delivered training programs across all levels of management. Mr Tatek is a genuinely exceptional communicator recognised for presenting complex topics with clarity, creativity and enthusiasm.

Work Experience

  • ⦾ Soft Skills Trainer & Senior Corporate Training Manager, Learners Point  Academy, Dubai, UAE
  • ⦾ Customer Service Manager, Western Union Money Transfer, Addis Ababa, Ethiopia
  • ⦾ Managing Partner, Quantum Consultancy, Addis Ababa, Ethiopia

 

Core Competencies

 

  • ⦾ Strategising on training framework spanning need analysis, mapping training requirements, gap bridging, content development and delivery to develop an efficient workforce and motivated employees who can achieve maximum productivity for fast-growing organisations
  • ⦾ Measuring training effectiveness
  • ⦾ Create training policies, procedures, and metrics and ensure their alignment with organisational goals
  • ⦾ Liaising with training bodies like KHDA and CPD
  • ⦾ Developing learning strategies that incorporate skills & knowledge
  • ⦾ Innovative training and coaching techniques and delivery style
  • ⦾ Conducting TNA using the Stop/Start & Continue methods

Tatek Abayneh Mebratu

Why Count on Learners Point?

Being an accredited provider of the Certified Customer Service Professional Training in Kenya, at Learners Point we help professionals master the necessary skill sets to complete the Certified Customer Service Professional Training.

Following are the USPs our Certified Customer Service Professional Training offers you:

  • We look at real-world scenarios organisations face and formulate our Certified Customer Service Professional Training outline evaluating practical requirements
  • We also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke Certified Customer Service Professional Training also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organising group sessions, we also offer a guided learning experience to enhance the quality of our Certified Customer Service Professional Training training program outline
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

“The Certified Customer Service Professional Training in Kenya offered exceptional training. The course developed a deep understanding of customer service standards and strategies. I have gained skills like listening to customers, analysing customer value and nurturing customer loyalty.”

James Owiti

Patient Care Coordinator

“In this training, I have gained expertise in effective communication and customer feedback analysis. Equipped with strategies for turning unprofitable customers into profitable ones. This course truly helped me to prepare for success in customer service roles.”

Feruzi Mutua

Member Services Specialist

“The course enhanced my ability to interpret customer needs and expectations. I have developed valuable skills in training and development methods. Now confident in building strong customer relations and dealing with challenging situations.”

Brenda Kibet

Customer Service Representative

“Life-changing program! Mastered customer understanding and service strategy development. Skills gained include implementing service excellence strategies and proactively monitoring customer feedback.”

Elinah Chebet

Client Relations Associate

“My training experience in this course was incredible. I learned effective communication strategies and methods to address customer grievances. With this course, my customer communications skills have improved a lot.”

Felistas Macharia

Client Services Coordinator

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on CCSP Training in Kenya

The Certified Customer Service Professional Training in Kenya will teach you important skills such as empathy, effective communication, problem-solving, and ensuring that they are well-equipped to give excellent service.

The Certified Customer Service Professional Training in Kenya is delivered in two languages; Arabic and English.



 

At Learners Point, if a participant doesn’t wish to proceed with the Certified Customer Service Professional Training in Kenya after registration due to any reason, he or she is eligible for a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the registration date. The refund will be processed within 4 weeks from the day of exit.

After completing the Certified Customer Service Professional Training in Kenya, a professional can expect a starting salary of KES 30,000 per month.

Learners Point offers 3 types of classes for the Certified Customer Service Professional Training in Kenya. Students can choose between one of the following:

1)One-on-one training sessions
2)Instructor-led classroom-based group coaching
3)High-quality live and interactive online sessions
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