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Align teams with globally recognized CPD-UK service standards
Drive retention through service excellence strategies
Turn unprofitable accounts into profitable, loyal business assets
Convert customer complaints into brand loyalty
Ensure immediate ROI with practical, case-study driven training
Elevate brand reputation with high-quality service delivery
4.6/5
4520 Enrolled
What you will learn
This training equips you with skills needed to ace client interactions
1
Master essential principles that define excellent customer service
2
Improve communication—both verbal, written, and non-verbal
3
Apply conflict-resolution methods to handle difficult customers
4
Gain product and service fluency for confident interactions
5
Develop retention techniques that drive repeat business
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Tatek Abayneh Mebratu
Mr. Tatek is a Certified Trainer and Executive Coach with over 20 years of experience in the MENA region. He specializes in Leadership Development, Behavioral Training, and Talent Management, with deep expertise in Human Capital development.
With a career spanning over 15 years in training and consulting, Mr. Tatek has worked with senior executives and corporate teams to enhance business performance and employee engagement.
He holds a Bachelor of Arts in Public Administration and Development Management and has delivered training programs across all management levels. His work with KHDA and CPD further highlights his credibility in the field. Tatek has also held roles in the banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy. Currently, he serves as a Senior Corporate Training Manager at Learners Point Academy, Dubai.
CPD Certification
Earn a globally recognized CPD UK Certification with professional credit points. This certificate can be attested by The UAE Ministry of Foreign Affairs and International Cooperation for UAE visa issuance.
KHDA Certificate
Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.
Learners Point Certificate
Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.
The introductory course unit explores customer services as a concept, providing candidates with a broad overview of key customer service elements, the benefits of customer focus, identifying customer needs, caring for an existing customer base, and the evolution of customer service from a contemporary perspective.
Course content in the second unit focuses more intensively on interpreting and understanding the needs and expectations of a target audience. Along with introducing the importance of customer understanding, candidates are guided through the process of listening to, questioning, and confirming customers’ needs.
Customer service strategy development enters the discussion in unit 3, which centres largely around the establishment of objectives, outlining a clear customer service vision and mission, the most important areas to focus on when developing a customer service strategy and building a culture where customer focus always takes precedence.
The concept of the customer service excellence strategy is the central theme in Unit 4, which guides candidates through the creation of a strategy, marketing customer excellence strategies for the benefit of brand reputation, and how to effectively introduce a new program to current employees.
Precisely how, why, where and to what extent training and development are directly connected to customer service standards is explored in-depth throughout the 5th unit. Candidates investigate the identification of training and development objectives, a variety of effective training and development methods and how to incorporate customer service excellence in all aspects of training and development.
The relationship between communication and a strong customer service strategy represents the core focus of Unit 6. Candidates are introduced to communications strategy development, internal and external customer communication, and a variety of training materials, tools, and approaches.
The importance of repeat business and the development of long-term customer relations form the central themes of Unit 7. Course content explores the differences between satisfaction and delight, what it is that nurtures and encourages loyalty, why some businesses depend on long-term relationships more than others, and additional key concepts central to customer relationship management.
Tried and tested strategies for dealing with unprofitable customers are introduced in Unit 8, guiding candidates through the analysis of customer value, better-understanding customer behaviour, and ultimately how to turn an unprofitable customer into a profitable customer.
The value of customer feedback forms the central topic of Unit 9, in which candidates explore the true value and impact of listening to customers, effective monitoring and analysis of customer satisfaction, how to proactively monitor customer complaints, and the measurement of customer loyalty.
Two years or more of experience in customer service, either internal (within a company) or public-facing positions.
English proficiency is required since the course and tests are administered in English.
Once registered, you will attend organised modules and practical sessions, following which you have to finish and pass the final assessment to get certification.
The validity of the certificate after completing Certified Customer Service Training in Nigeria is a lifetime.
If you're looking for the most comprehensive and career-boosting customer service course in Nigeria, our Certified Customer Service Professional (CCSP) Training is the clear standout. Unlike generic programs, this course is CPD-UK accredited, designed specifically for the demands of today’s workplace, and led by seasoned industry experts.
It doesn’t just teach theory—it transforms how you approach every customer interaction. With 9 specialised modules, real-life service simulations, and flexible online or in-person delivery, it prepares you to lead customer conversations with confidence, clarity, and empathy.
Simply put, if you want to stand out nationally and deliver service that sets you apart, this is the most relevant and results-driven course available in Kenya today.
You must finish the entire course and pass the final exam in order to get your CCSP certification. The course consists of interactive exercises, hands-on learning modules, and 24 hours of supervised instruction. You will take a quick test or a project-based evaluation after finishing the training. After passing, you will be awarded a CPD-UK-accredited Certified Customer Service Professional certificate that is accepted by the Kenyan and foreign industries.
Great customer service training goes beyond polite conversation—it builds confidence, empathy, and professionalism. At its core, training should begin with strong communication skills.
This includes clear speaking, respectful listening, and writing messages that are easy to understand. When done right, it helps customers feel heard and valued across every channel.
Finally, good training must include time management, tech tools, and knowledge of the products. Whether you're collapsed, your team needs to feel ready and in charge, whether they're handling a lot of requests, using a CRM system, or following a service policy.
When customer service representatives feel empowered and supported, they can give customers the kind of experience that makes them want to come back.
The best candidates for this course are those who have some prior practical customer service experience. The information will be very relatable and simple to use if you have experience working in customer service, retail, hospitality, or any other client-facing position, whether in a small or large organisation.
To get the most out of the useful tools and techniques we cover, participants should ideally have two years of experience. Before enrolling in the CCSP course, it could be more beneficial to begin with a beginner-level program if you're brand-new to customer service.
Professionals earn an average of NGN 90,000 monthly after completing Customer Service Professional Training in Nigeria.
The names of the companies who are looking for Customer Service Professional Training in Nigeria are as follows:
1)DPX Digital Network
2)KDALinks Technologies
3)Neo Cloud Technologies
4)Joyce
5)Remoik Training and Consulting
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