Certified Customer Service Professional Training in Nigeria

Our Certified Customer Service Professional Training in Nigeria helps professionals develop critical customer service and management abilities. This 24-hour CCSP course, approved by Continuing Professional Development (CPD), provides a thorough understanding of customer service. People will learn the latest methods and industry best practices for customer communication during the training.

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Accredited By

  • 24 Hours Training
  • Online / Classroom / Onsite
  • 20 Jul, 2024 / 27 Jul, 2024
  • Additional Program Dates
  • 100K+ Happy Students

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What is The Certified Customer Service Professional Training in Nigeria All About?

Certified Customer Service Professional Training in Nigeria covers vital concepts such as planning, mentorship, teamwork, and human resource procedures. This course is perfect for supervisors, managers, and directors. The training goes beyond basic customer interactions and service ideals.

Why is The Certified Customer Service Professional Training in Nigeria Important?

The Certified Customer Service Professional Training in Nigeria holds significant importance for delivering high-quality customer service. The CCSP course assists professionals with essential techniques for effective customer interaction. Our training ensures that team members can communicate successfully with customers and handle any issues successfully. 

How Does the Certified Customer Service Professional Training in Nigeria Help You Get Hired by Companies?

Companies seek professionals who have completed the Certified Customer Service Professional Training in Nigeria. This training improves employees' communication skills with customers. Trained professionals handle and resolve issues, leading to higher customer satisfaction levels and improved service quality for the organization.

Industry Trends

As technology advances, customer service must evolve accordingly. Research indicates that 65% of customers expect businesses to adapt to their changing needs. Emerging industry trends such as generative AI, chatbots, and data transparency are reshaping customer service management.

Market trends

To become proficient with customer care and support software, one must complete the Certified Customer Service Professional Training in Nigeria. The market expanded by 13.3% in 2022, reaching $33.5 billion. The widespread use of technologies like automation, artificial intelligence, and cloud computing is the primary reason for this success.

Salary Trends

Companies seek skilled administrative and customer service experts capable of efficiently managing tasks and multiple projects. Administrative assistants play a crucial role in implementing new technologies and internal systems within teams. Organizations offer attractive salary packages to trained professionals. Professionals after completing the Certified Customer Service Professional Training in Nigeria earn an average salary of NGN 2,80,000 monthly. 

Demand & Opportunities

In today's customer service industry, skilled professionals have enough opportunities for career advancement. By obtaining certification through the Certified Customer Service Professional Training in Nigeria, individuals can distinguish themselves from other job candidates and showcase their capabilities effectively.

Some of the notable job opportunities with Certified Customer Service Professional Training in Nigeria are as follows:

  1. Client Services Coordinator
  2. Client Relations Associate 
  3. Customer Service Representative
  4. Member Services Specialist 
  5. Patient Care Coordinator

Course Outcome

Successful completion of the Certified Customer Service Professional Training in Nigeria will help individuals in the following ways:

  • Acquire skills to communicate effectively with both potential and current clients.
  • Learn efficient methods for addressing grievances from customers and valued clients.
  • Understand techniques for providing outstanding phone support.
  • Master the capacity to learn from errors and improve customer interaction.
  • Develop your abilities to become a trustworthy source for first-rate customer service encounters.

Course Module

The introductory course unit explores customer services as a concept, providing candidates with a broad overview of key customer service elements, the benefits of customer focus, identifying customer needs, caring for an existing customer base, and the evolution of customer service from a contemporary perspective.

Customer service strategy development enters the discussion in unit 3, which centres largely around the establishment of objectives, outlining a clear customer service vision and mission, the most important areas to focus on when developing a customer service strategy and building a culture where customer focus always takes precedence.

Precisely how, why, where and to what extent training and development are directly connected to customer service standards is explored in-depth throughout the 5th unit. Candidates investigate the identification of training and development objectives, a variety of effective training and development methods and how to incorporate customer service excellence in all aspects of training and development.

The importance of repeat business and the development of long-term customer relations form the central themes of Unit 7. Course content explores the differences between satisfaction and delight, what it is that nurtures and encourages loyalty, why some businesses depend on long-term relationships more than others, and additional key concepts central to customer relationship management.

The value of customer feedback forms the central topic of Unit 9, in which candidates explore the true value and impact of listening to customers, effective monitoring and analysis of customer satisfaction, how to proactively monitor customer complaints, and the measurement of customer loyalty.

Course content in the second unit focuses more intensively on interpreting and understanding the needs and expectations of a target audience. Along with introducing the importance of customer understanding, candidates are guided through the process of listening to, questioning, and confirming customers’ needs.

The concept of the customer service excellence strategy is the central theme in Unit 4, which guides candidates through the creation of a strategy, marketing customer excellence strategies for the benefit of brand reputation, and how to effectively introduce a new program to current employees.

The relationship between communication and a strong customer service strategy represents the core focus of Unit 6. Candidates are introduced to communications strategy development, internal and external customer communication, and a variety of training materials, tools, and approaches.

Tried and tested strategies for dealing with unprofitable customers are introduced in Unit 8, guiding candidates through the analysis of customer value, better-understanding customer behaviour, and ultimately how to turn an unprofitable customer into a profitable customer.

Program Dates

20 Jul
  • 09:00 AM
  • Sat
  • Classroom
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27 Jul
  • 11:00 AM
  • Sat
  • Classroom
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Expert Instructors & Teaching Methods

Mr. Tatek is a Certified Trainer and Executive Coach who has worked on multiple assignments including Leadership Development, Behavioral Training and Talent Management, with deep domain expertise in developing Human Capital. He is a T&D expert with over 15 years of comprehensive experience in consulting with leaders and decision-makers to improve business effectiveness and engage employees. Tatek, who brings about 20 years of relevant experience in the MENA region is a real people person passionate about using his strength and knowledge to train and help professionals grow. Mr Tatek’s experience in the banking, management & consultancy, and the learning & development industry has helped him make a mark for himself in the L&D field. He regularly works with senior executives, corporates, and at the same time, individual clients. After graduating with a Bachelor of Arts with a specialisation in Public Administration and Development Management, Mr Tatek has worked closely with the KHDA & CPD and delivered training programs across all levels of management. Mr Tatek is a genuinely exceptional communicator recognised for presenting complex topics with clarity, creativity and enthusiasm.

Work Experience

  • ⦾ Soft Skills Trainer & Senior Corporate Training Manager, Learners Point  Academy, Dubai, UAE
  • ⦾ Customer Service Manager, Western Union Money Transfer, Addis Ababa, Ethiopia
  • ⦾ Managing Partner, Quantum Consultancy, Addis Ababa, Ethiopia

 

Core Competencies

 

  • ⦾ Strategising on training framework spanning need analysis, mapping training requirements, gap bridging, content development and delivery to develop an efficient workforce and motivated employees who can achieve maximum productivity for fast-growing organisations
  • ⦾ Measuring training effectiveness
  • ⦾ Create training policies, procedures, and metrics and ensure their alignment with organisational goals
  • ⦾ Liaising with training bodies like KHDA and CPD
  • ⦾ Developing learning strategies that incorporate skills & knowledge
  • ⦾ Innovative training and coaching techniques and delivery style
  • ⦾ Conducting TNA using the Stop/Start & Continue methods

Tatek Abayneh Mebratu

Why Count on Learners Point?

Being an accredited provider of the Certified Customer Service Professional Training in Nigeria, at Learners Point we help professionals master the necessary skill sets to complete the Certified Customer Service Professional Training.

Following are the USPs our Certified Customer Service Professional Training in Nigeria offers you:

  • We look at real-world scenarios organisations face and formulate our Certified Customer Service Professional Training outline evaluating practical requirements
  • We also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke Certified Customer Service Professional Training in Nigeria also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organising group sessions, we also offer a guided learning experience to enhance the quality of our Certified Customer Service Professional Training training program outline
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

"I am grateful for the opportunity to undergo the Certified Customer Service Professional Training in Nigeria. The practical assignments and interactive sessions helped me develop critical thinking skills and enhance my customer service expertise."

Abrar Jamid

Customer Success Manager

"Enrolling in the Certified Customer Service Professional Training in Nigeria was one of the best decisions I've made for my career. The industry insights and real-world scenarios shared during the training were invaluable. I now feel confident in my ability to deliver exceptional customer service."

Younis Seth

Guest Experience Specialist

"The Certified Customer Service Professional Training in Nigeria exceeded my expectations. The knowledgeable trainers and comprehensive curriculum equipped me with the necessary skills to handle any customer interaction with ease."

Jaffer Ul Haque

Member Services Coordinator

"I highly recommend the Certified Customer Service Professional Training in Nigeria. The practical modules and hands-on experience provided me with the confidence to excel in my customer service role. Thank you for the exceptional training!"

Elifa Johnson

Client Relations Manager

"Completing the Certified Customer Service Professional Training in Nigeria was the best decision for me. I gained invaluable skills in communication and problem-solving, which helped me secure a job in a top-tier company."

Rakim Naib

Customer Service Representative

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on CCSP Training in Nigeria

Professionals earn an average of NGN 90,000 monthly after completing Customer Service Professional Training in Nigeria. 

The validity of the certificate after completing Certified Customer Service Training in Nigeria is a lifetime.

Yes, online classes are available for the Certified Customer Service Professional Training in Nigeria. 

The names of the companies who are looking for Customer Service Professional Training in Nigeria are as follows:

1)DPX Digital Network
2)KDALinks Technologies
3)Neo Cloud Technologies
4)Joyce
5)Remoik Training and Consulting

At Learners Point, if a participant doesn’t wish to proceed with the Certified Customer Service Professional Training in Nigeria after registration due to any reason, he or she is eligible for a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the registration date. The refund will be processed within 4 weeks from the day of exit.

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