Certified Customer Service Professional Training in Qatar

The Certified Customer Service Professional Training (CCSP) in Qatar aims to enhance employees' ability to provide excellent customer support and satisfaction. This CPD-accredited 24-hour course employs a structured approach to impart skills, competencies, and tools necessary for superior customer service. Participants learn effective communication, conflict resolution, and adept handling of challenging situations. Through systematic training, individuals acquire both the skills and mindset to implement improvement strategies.

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  • 24 Hours Training
  • Online / Classroom / Onsite
  • 27 Jul, 2024 / 27 Jul, 2024
  • Additional Program Dates
  • 100K+ Happy Students

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What is this Certified Customer Service Professional Training in Qatar all about?

The Certified Customer Service Professional Training in Qatar caters to supervisors, managers, and directors. This comprehensive course addresses key areas such as planning, mentoring, teamwork, and HR protocols. It extends beyond fundamental customer interactions and service principles. The program is tailored to equip participants to understand customer needs and effectively manage challenging situations, ultimately enhancing service standards. Participants of this intensive program will possess the knowledge to excel in leadership roles within customer service departments.

Why is the Certified Customer Service Professional Training in Qatar important?

The Certified Customer Service Professional Training in Qatar signifies participants' dedication to ongoing learning, enhancing their employability prospects.  The training aids agents in understanding customer needs and devising appropriate solutions. It ensures that customer service team members can effectively communicate with customers, address issues, and achieve successful resolutions.

How Does the Certified Customer Service Professional Training in Qatar Help You Get Hired by Companies?

The impact of the Certified Customer Service Professional Training in Qatar on employee-customer interactions is profound. With comprehensive training across all areas, employees can adeptly address and resolve issues, leading to improved service quality. Obtaining a customer service certification indicates to employers your commitment to self-improvement through education and training. By selecting employees who invest in this training, organizations can expect an overall improvement in service quality, customer satisfaction, and revenue.

Industry Trends

The significance of Certified Customer Service Professional Training in Qatar persists amid technological advancements reshaping customer service dynamics. Our findings indicate that 65% of customers anticipate companies to adjust to their evolving requirements. Recent research indicates that 79% of contact centre leaders intend to enhance AI capabilities within two years. Organizations investing in innovative solutions to enhance efficiency and swiftly adapt to evolving customer preferences will be well-prepared to tackle future challenges.

Market trends

The Certified Customer Service Professional Training in Qatar plays a vital role in customer care and support software. In 2022, the customer service market witnessed a remarkable annual growth of over 13%. This surge is attributed to the increased utilization of advanced technologies. These advancements aim to enhance both consumer interactions and employee job satisfaction. According to BLS, about 361,700 job openings are projected every year on average in customer service. 

Salary Trends

Companies highly value the Certified Customer Service Professional Training in Qatar. They seek administrative and customer support professionals who can efficiently streamline tasks and manage various projects. Administrative assistants play a pivotal role in facilitating teams' adoption of new software and internal systems. The average salary for a Customer Service Agent is QAR 15,502 per month and for a Customer Service Manager is QAR 24,750 per month in Qatar. 

Demand & Opportunities

Obtaining certification through the Certified Customer Service Professional Training in Qatar sets candidates apart and highlights their capabilities. Skilled professionals in the customer service sector encounter abundant career opportunities. These roles offer competitive salaries and promising career trajectories. Consequently, companies actively seek individuals with the requisite skills for workplace success. 

Some of the notable job opportunities are as follows:

  1. Customer Service Representative
  2. Customer Experience Manager
  3. Client Relations Coordinator
  4. Guest Relations Officer
  5. Call Center Supervisor

Course Outcome

Successful completion of the Certified Customer Service Professional Training in Qatar will help you in the following ways:

  • Acquire skills in effective communication with potential and existing clients.
  • Learn efficient methods for handling customer complaints and inquiries.
  • Gain expertise in providing exceptional phone support.
  • Enhance your capacity to learn from mistakes and improve customer interactions.
  • Develop competencies to deliver top-notch customer service experiences.

Course Module

The introductory course unit explores customer services as a concept, providing candidates with a broad overview of key customer service elements, the benefits of customer focus, identifying customer needs, caring for an existing customer base, and the evolution of customer service from a contemporary perspective.

Customer service strategy development enters the discussion in unit 3, which centres largely around establishing objectives, outlining a clear customer service vision and mission, the most important areas to focus on when developing a customer service strategy and building a culture where customer focus always takes precedence.

Precisely how, why, where, and to what extent training and development are directly connected to customer service standards is explored in-depth throughout the 5th unit. Candidates investigate the identification of training and development objectives, a variety of effective training and development methods, and how to incorporate customer service excellence in all aspects of training and development.

The importance of repeat business and the development of long-term customer relations form the central themes of Unit 7. Course content explores the differences between satisfaction and delight, what it is that nurtures and encourages loyalty, why some businesses depend on long-term relationships more than others, and additional key concepts central to customer relationship management.

The value of customer feedback forms the central topic of Unit 9, in which candidates explore the true value and impact of listening to customers, effective monitoring and analysis of customer satisfaction, how to proactively monitor customer complaints, and the measurement of customer loyalty.

Course content in the second unit focuses more intensively on interpreting and understanding the needs and expectations of a target audience. Along with introducing the importance of customer understanding, candidates are guided through the process of listening to, questioning, and confirming customers’ needs.

The concept of the customer service excellence strategy is the central theme in Unit 4, which guides candidates through the creation of a strategy, marketing customer excellence strategies for the benefit of brand reputation, and how to effectively introduce a new program to current employees.

The relationship between communication and a strong customer service strategy represents the core focus of Unit 6. Candidates are introduced to communications strategy development, internal and external customer communication, and a variety of training materials, tools, and approaches.

Tried and tested strategies for dealing with unprofitable customers are introduced in Unit 8, guiding candidates through the analysis of customer value, a better understanding of customer behaviour, and ultimately how to turn an unprofitable customer into a profitable customer.

Program Dates

27 Jul
  • 11:00 AM
  • Sat
  • Classroom
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Expert Instructors & Teaching Methods

Mr. Tatek is a Certified Trainer and Executive Coach who has worked on multiple assignments including Leadership Development, Behavioral Training and Talent Management, with deep domain expertise in developing Human Capital. He is a T&D expert with over 15 years of comprehensive experience in consulting with leaders and decision-makers to improve business effectiveness and engage employees. Tatek, who brings about 20 years of relevant experience in the MENA region is a real people person passionate about using his strength and knowledge to train and help professionals grow. Mr Tatek’s experience in the banking, management & consultancy, and the learning & development industry has helped him make a mark for himself in the L&D field. He regularly works with senior executives, corporates, and at the same time, individual clients. After graduating with a Bachelor of Arts with a specialisation in Public Administration and Development Management, Mr Tatek has worked closely with the KHDA & CPD and delivered training programs across all levels of management. Mr Tatek is a genuinely exceptional communicator recognised for presenting complex topics with clarity, creativity and enthusiasm.

Work Experience

  • ⦾ Soft Skills Trainer & Senior Corporate Training Manager, Learners Point  Academy, Dubai, UAE
  • ⦾ Customer Service Manager, Western Union Money Transfer, Addis Ababa, Ethiopia
  • ⦾ Managing Partner, Quantum Consultancy, Addis Ababa, Ethiopia

 

Core Competencies

 

  • ⦾ Strategising on training framework spanning need analysis, mapping training requirements, gap bridging, content development and delivery to develop an efficient workforce and motivated employees who can achieve maximum productivity for fast-growing organisations
  • ⦾ Measuring training effectiveness
  • ⦾ Create training policies, procedures, and metrics and ensure their alignment with organisational goals
  • ⦾ Liaising with training bodies like KHDA and CPD
  • ⦾ Developing learning strategies that incorporate skills & knowledge
  • ⦾ Innovative training and coaching techniques and delivery style
  • ⦾ Conducting TNA using the Stop/Start & Continue methods

Tatek Abayneh Mebratu

Why Count on Learners Point?

Being an accredited provider of Certified Customer Service Professional Training in Qatar, at Learners Point we help professionals master the necessary skill sets to complete the Certified Customer Service Professional Training in Qatar.

Following are the USPs our Certified Customer Service Professional Training offers you:

  • We look at real-world scenarios organizations face and formulate our Certified Customer Service Professional Training outline evaluating practical requirements.
  • We also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role.
  • Our bespoke Certified Customer Service Professional Training also equips you with hands-on experience by offering assignments related to the actual work environment.
  • Apart from organizing group sessions, we also offer a guided learning experience to enhance the quality of our Certified Customer Service Professional Training training program outline.
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional.

Learners Experience

"The Certified Customer Service Professional Training enhanced my understanding of customer needs and improved my leadership skills in managing a team. It's been a valuable asset to my career."

Aisha Abdullah

Call Center Supervisor

"Thanks to the Certified Customer Service Professional Training, I have gained confidence in resolving guest issues efficiently. It has been instrumental in my role."

Mohammed Khan

Guest Relations Officer

"The training provided by the Certified Customer Service Professional course was comprehensive. It helped me develop effective strategies for handling client inquiries and concerns."

Fatima Ali

Client Relations Coordinator

"Completing the Certified Customer Service Professional Training was invaluable. It enhanced my ability to deliver exceptional service, leading to greater customer satisfaction."

Ahmed Hassan

Customer Experience Manager

"The Certified Customer Service Professional Training in Qatar equipped me with practical skills essential for my role. It has significantly improved my interactions with customers."

Sarah Ahmed

Customer Service Representative

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on CCSP Training in Qatar

The prerequisites to enrol for the Certified Customer Service Professional Training in Qatar are as follows:



1)The individual must have at least two years of experience serving customers,internally or externally, in any capacity and industry.

The validity of the certificate after completing Certified Customer Service Professional Training in Qatar is for a lifetime.

Learners Point offers 3 types of classes for the Certified Customer Service Professional Training in Qatar. Students can choose between one of the following:

1)One-on-one training sessions
2)Instructor-led classroom-based group coaching
3)High-quality live and interactive online sessions

The accreditation body for the Certified Customer Service Training in Qatar is Continuing Professional Development (CPD).

The Certified Customer Service Professional Training in Qatar is delivered in two languages; Arabic and English.

At Learners Point, if a participant doesn’t wish to proceed with the Certified Customer Service Professional Training in Qatar after registration for any reason, he or she is eligible for a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the registration date. The refund will be processed within 4 weeks from the day of exit.

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