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Certified Quality Management Professional

Certified Quality Management Professional Course Summary

Quality management has evolved to become an internationally sought after and rewarding career. The quality management body of knowledge is developed to cover areas of leadership, communication, strategy, and technical skills in quality and project management among many other.

This course aims to develop the skills of participants and provide them with the tools and methodologies that will enable them to shift into this rewarding career. The course will showcase the most common tools and methodologies used by quality professionals. Moreover, the course will highlight some of the leadership traits that every quality professional should develop. The course will also introduce the team development cycle that a quality team should go through. A blend of skills and applications through a practical project are the ultimate deliverables of this unique course.


Course Objectives

By the end of the course, participants will be able to:

  • Explain the role and impact of leadership to support quality management systems
  • Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
  • Assess team dynamics and the role of teams to support continual improvement projects
  • Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
  • Appraise the ethical commitment needed by quality professionals

Course Outline

Leadership and management in quality

  • Definition, similarities and differences
  • Can leadership be taught and developed
  • Traits of a true quality leader
  • Role of leadership in supporting quality management systems
  • Situational leadership in quality

Quality basics and definitions

  • Definition and concept of quality
  • History of quality
  • Benefits of implementing a quality model
  • Quality management systems
  • ISO9001
  • Total quality management
  • Cost of poor quality
  • The seven quality secrets
  • Examples of national quality awards
  • Dubai quality award
  • Malcolm Baldrige national quality award
  • Review of quality gurus
  • Deming’s fourteen points
  • Juran’s quality trilogy
  • Crosby’s zero defect mindset
  • House of quality and Quality Function Deployment (QFD)
  • Six Sigma methodology
  • Lean principles, 5S and Poka Yoke

Building teams in a quality management system

  • Why team thinking is important in quality management projects
  • Barriers to team achievements
  • Characteristics of effective teams
  • Team development cycle
  • Team members selection tools

Improvement tools and techniques

  • Which tool to use
  • Brainstorming
  • The seven classic quality tools
  • Check sheet
  • Pareto chart
  • Cause and effect diagram
  • Histogram
  • Scatter diagram
  • Control charts
  • Flow charts
  • Process mapping and process management
  • Management elements and planning tools
  • Process auditing “Turtle Diagram”
  • Failure Mode and Effects Analysis (FMEA)

Ethics in quality management

  • American Society for Quality code of ethics

Who will benefit from the program?

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance


About Our Trainer

A skilled Quality Assurance / Quality Control (QA/QC) expert who specialized in food quality and safety. Holding Master of Science (with Honors) in Food Science and Technology and current certifications in HACCP & Food Safety supervision in manufacturing which ensures that his work will never be compromised in terms of standards. Has trained more than 100 employees in Pepsi Cola as well as in Murree brewery and improved safety standards by following HACCP principles. Similarly, he worked as QA/QC supervisor in University of Poonch and maintain quality and ensures safety practices in the laboratory.


Course Objectives

By the end of the course, participants will be able to:

  • Explain the role and impact of leadership to support quality management systems
  • Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
  • Assess team dynamics and the role of teams to support continual improvement projects
  • Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
  • Appraise the ethical commitment needed by quality professionals

Course Outline

Leadership and management in quality

  • Definition, similarities and differences
  • Can leadership be taught and developed
  • Traits of a true quality leader
  • Role of leadership in supporting quality management systems
  • Situational leadership in quality

Quality basics and definitions

  • Definition and concept of quality
  • History of quality
  • Benefits of implementing a quality model
  • Quality management systems
  • ISO9001
  • Total quality management
  • Cost of poor quality
  • The seven quality secrets
  • Examples of national quality awards
  • Dubai quality award
  • Malcolm Baldrige national quality award
  • Review of quality gurus
  • Deming’s fourteen points
  • Juran’s quality trilogy
  • Crosby’s zero defect mindset
  • House of quality and Quality Function Deployment (QFD)
  • Six Sigma methodology
  • Lean principles, 5S and Poka Yoke

Building teams in a quality management system

  • Why team thinking is important in quality management projects
  • Barriers to team achievements
  • Characteristics of effective teams
  • Team development cycle
  • Team members selection tools

Improvement tools and techniques

  • Which tool to use
  • Brainstorming
  • The seven classic quality tools
  • Check sheet
  • Pareto chart
  • Cause and effect diagram
  • Histogram
  • Scatter diagram
  • Control charts
  • Flow charts
  • Process mapping and process management
  • Management elements and planning tools
  • Process auditing “Turtle Diagram”
  • Failure Mode and Effects Analysis (FMEA)

Ethics in quality management

  • American Society for Quality code of ethics

Who will benefit from the program?

Individuals, leaders, supervisors and all those who are engaged in quality management implementation and improvement of organizational performance

About Our Trainer

A skilled Quality Assurance / Quality Control (QA/QC) expert who specialized in food quality and safety. Holding Master of Science (with Honors) in Food Science and Technology and current certifications in HACCP & Food Safety supervision in manufacturing which ensures that his work will never be compromised in terms of standards. Has trained more than 100 employees in Pepsi Cola as well as in Murree brewery and improved safety standards by following HACCP principles. Similarly, he worked as QA/QC supervisor in University of Poonch and maintain quality and ensures safety practices in the laboratory.

Contact Us

Suite #101, AL-Tawhidi 1 Building, Next to ADCB Bank, Bank Street, Khaled Bin Waleed Road, Bur Dubai - Dubai. U.A.E. P.O.Box: 94743 Dubai, UAE.

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