Certified Quality Management Professional (UK Certification)

Quality management has evolved to become an internationally sought after and rewarding career.

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Course Objectives

By the end of the course, participants will be able to:

  • Explain the role and impact of leadership to support quality management systems
  • Describe the importance of quality in organizations and review various quality schools and teachings by quality gurus
  • Assess team dynamics and the role of teams to support continual improvement projects
  • Compare the most used quality philosophies and tools and use the most appropriate ones to establish priorities within their organization
  • Appraise the ethical commitment needed by quality professionals

Course Module

  • Definition, similarities and differences
  • Can leadership be taught and developed
  • Traits of a true quality leader
  • Role of leadership in supporting quality management systems
  • Situational leadership in quality

  • Definition and concept of quality
  • History of quality
  • Benefits of implementing a quality model
  • Quality management systems
  • ISO9001
  • Total quality management
  • Cost of poor quality
  • The seven quality secrets
  • Examples of national quality awards
  • Dubai quality award
  • Malcolm Baldrige national quality award
  • Review of quality gurus
  • Deming’s fourteen points
  • Juran’s quality trilogy
  • Crosby’s zero defect mindset
  • House of quality and Quality Function Deployment (QFD)
  • Six Sigma methodology
  • Lean principles, 5S and Poka Yoke

  • Why team thinking is important in quality management projects
  • Barriers to team achievements
  • Characteristics of effective teams
  • Team development cycle
  • Team members selection tools

  • Which tool to use
  • Brainstorming
  • The seven classic quality tools
  • Check sheet
  • Pareto chart
  • Cause and effect diagram
  • Histogram
  • Scatter diagram
  • Control charts
  • Flow charts
  • Process mapping and process management
  • Management elements and planning tools
  • Process auditing “Turtle Diagram”
  • Failure Mode and Effects Analysis (FMEA)

  • American Society for Quality code of ethics

Learning Approch

  • Designed with a focus on real world relevance
  • Real-world case studies
  • Hands-on Assignments
  • Individualized Instructor
  • Career Guidance
Program
Dates

Certification (Learners Point Certificate)

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

Certification (CPD Certification)

Earn a globally recognized CPD UK Certification with professional credit points. This certificate can be attested by The UAE Ministry of Foreign Affairs and International Cooperation (MoFAIC) for UAE visa issuance. 

Certification (KHDA Certificate)

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Expert Instructors & Teaching Methods

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Dr. Ramesh Menon

Dr. Ramesh Menon is a rare techno-commercial combination of a medical graduate and an MBA from the well-known KC College, Mumbai. He has undergone leadership programs in Entrepreneurial Development Program from the Indian Institute of Management – Ahmedabad [IIM-A], and Certificate Programs in Cost Optimization, Communication and Marketing Audit from IIM-A. He has over 30 years of experience in Europe, South East Asia and South Asia in leadership roles in multi-national firms. He has a wide span of hands-on experience in different industries with a history of successfully mentoring some of today’s leaders. Dr. Ramesh Menon’s experience in Due Diligence, Merger and Spin-off, Post-Merger Activities and Pre-IPO Activities makes him a powerful facilitator in companies planning an Acquisition, Merger or Spin-off.

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Dr. Ramesh Menon

Learners Experience

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JUMANA MANSOOR SULAIMAN AL HASNI :Human Resources Manager

“ A great place for learning, very conducive environment for studying. Professionally well equipped, very friendly staff and helpful trainers who make sure knowledge is transferred rather than just completing the training hours. I would recommend Learner's Point to anyone who wishes to get good quality training.”

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SAKHI KHADIM ZAYID AL SAADI :Cargo Officer at Oman Air

“The best education center in Dubai! The training was really effective and delivered with quality. The trainer was extremely helpful in making you understand the concept and practical side of it with day to day examples for better understanding. They don’t mind to give you extra time to make sure the information is well delivered. Handouts are useful and with exercise to help you understand better. Overall I really recommend Learner’s Point and will definitely attend more courses here.”

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JUMANA MANSOOR SULAIMAN AL HASNI :Human Resources Manager

“ A great place for learning, very conducive environment for studying. Professionally well equipped, very friendly staff and helpful trainers who make sure knowledge is transferred rather than just completing the training hours. I would recommend Learner's Point to anyone who wishes to get good quality training.”

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SAKHI KHADIM ZAYID AL SAADI :Cargo Officer at Oman Air

“The best education center in Dubai! The training was really effective and delivered with quality. The trainer was extremely helpful in making you understand the concept and practical side of it with day to day examples for better understanding. They don’t mind to give you extra time to make sure the information is well delivered. Handouts are useful and with exercise to help you understand better. Overall I really recommend Learner’s Point and will definitely attend more courses here.”

Frequently Asked Questions

Our trainings are mostly instructor led and classroom based. However, we also offer high quality live and interactive online sessions.

Our highly skilled faculties from around the globe are experts in their fields and come with decades of diverse industry experience. Our trainers are internationally recognized and locally preferred with rich research driven experience which will ensure highly customizable, engaging and top in the class learning experience.

Choosing LearnersPoint is true value for money as our trainings are right blend of theory and practice and specially developed keeping tomorrow's business needs in mind. All the training sessions are closely monitored through specially designed progress tracker to ensure reinforced and unparalleled learning experience.

Once you have registered for a course and wish to not to proceed with the training for any reason, you are entitled for a refund of the fees provided we are notified in writing within 2 days from the date of initial registration before the training commencement. The refunds are processed within 4 weeks from the day of withdrawal.