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Coaching Skills for Managers and Supervisors

Coaching Skills for Managers Training Course Outline

The use of effective coaching can unlock employee potential and improve motivation, as well as, in most cases, be far more beneficial than other forms of training and development methods.

This course will provide attendees with the confidence, skills, and techniques to conduct coaching effectively. As a participant in the course they will learn about the difference between coaching and mentoring, as well as other forms of people development and how to ensure that the correct coaching method for the situation is applied. Delegates will learn about coaching models (e.g. GROW, Solution Focused, 4 Stage Model), as well as directive and non-directive approach to coaching. Attendees will also learn about powerful questioning techniques and how to give effective feedback, culminating on producing active individual development plans. They will learn to understand the ethics and guidelines aligned with coaching. In addition, participants will also learn how to apply the same techniques to run a group or team coaching session.

Coaching Skill Mangaemet


Course Objectives

After this training, the participant will be able to:

  • Define coaching as a leadership skill
  • Demonstrate why developing an employee is important
  • Describe the skills of coaching and how to implement them
  • Match coaching techniques with employee performance to correct problem situations and develop employees
  • Apply the coaching techniques appropriate in your work environments

Course Outline

Coaching Fundamentals

This will provide the framework around coaching principles and methodologies as a key development tools. It will be interspersed with practical coaching demonstrations and examples from the instructor and involving the participants.

  • Overview of coaching
  • Coaching as part of an Organizational Development Strategy
  • Coaching vs mentoring vs other development options
  • Directive and non-directive approach
  • Ethics, guidelines, and establishing the coaching contract
  • Use of psychometrics in coaching development
  • How and why people learn: people development methodologies and theories

Models, Techniques, and Skills

This will build on what was learned on the previous topic, from understanding of coaching moving into the mechanics of coaching and the structures used. It will concentrate on the behavioral skills and techniques needed to conduct effective coaching sessions, as well as providing the structure needed through appropriate coaching models. The topic will continue to be interspersed with practical coaching demonstrations and examples from the instructor and involving the participants.

  • Skills needed for coaching
  • Coaching Models: GROW, Solution Focused, and 4 Stage Coaching Model
  • Directive and non-Directive development communication
  • Building rapport (essential communication skills)
  • Creating really powerful questions
  • Active listening skills
  • Framing the coaching session: getting the best from an individual
  • Structuring an individual coaching program
  • Practical coaching sessions

Active Coaching Skills and Techniques

This topic will provide delegates with the more detailed techniques and expert tips to enhance the coaching session and to ensure that full benefit is gained. Participants will learn the structure all the way to the end of the coaching session, ensuring that development options are maximized and feedback given is effective. Topics taught on this day will be interspersed with practical coaching demonstrations, as well as full coaching sessions with feedback given from the instructor.

  • Giving effective and powerful feedback
  • Building active development plans and coaching diaries and log-books
  • Coaching practice
  • Group and team coaching

Who can Benefit from this Course

  • Team Leaders
  • Managers
  • Business Heads
  • HR and L&D professionals

Course Objectives

After this training, the participant will be able to:

  • Define coaching as a leadership skill
  • Demonstrate why developing an employee is important
  • Describe the skills of coaching and how to implement them
  • Match coaching techniques with employee performance to correct problem situations and develop employees
  • Apply the coaching techniques appropriate in your work environments

Course Outline

Coaching Fundamentals

This will provide the framework around coaching principles and methodologies as a key development tools. It will be interspersed with practical coaching demonstrations and examples from the instructor and involving the participants.

  • Overview of coaching
  • Coaching as part of an Organizational Development Strategy
  • Coaching vs mentoring vs other development options
  • Directive and non-directive approach
  • Ethics, guidelines, and establishing the coaching contract
  • Use of psychometrics in coaching development
  • How and why people learn: people development methodologies and theories

Models, Techniques, and Skills

This will build on what was learned on the previous topic, from understanding of coaching moving into the mechanics of coaching and the structures used. It will concentrate on the behavioral skills and techniques needed to conduct effective coaching sessions, as well as providing the structure needed through appropriate coaching models. The topic will continue to be interspersed with practical coaching demonstrations and examples from the instructor and involving the participants.

  • Skills needed for coaching
  • Coaching Models: GROW, Solution Focused, and 4 Stage Coaching Model
  • Directive and non-Directive development communication
  • Building rapport (essential communication skills)
  • Creating really powerful questions
  • Active listening skills
  • Framing the coaching session: getting the best from an individual
  • Structuring an individual coaching program
  • Practical coaching sessions

Active Coaching Skills and Techniques

This topic will provide delegates with the more detailed techniques and expert tips to enhance the coaching session and to ensure that full benefit is gained. Participants will learn the structure all the way to the end of the coaching session, ensuring that development options are maximized and feedback given is effective. Topics taught on this day will be interspersed with practical coaching demonstrations, as well as full coaching sessions with feedback given from the instructor.

  • Giving effective and powerful feedback
  • Building active development plans and coaching diaries and log-books
  • Coaching practice
  • Group and team coaching

Who can Benefit from this Course

  • Team Leaders
  • Managers
  • Business Heads
  • HR and L&D professionals

Contact Us

Suite #101, AL-Tawhidi 1 Building, Next to ADCB Bank, Bank Street, Khaled Bin Waleed Road, Bur Dubai - Dubai. U.A.E. P.O.Box: 94743 Dubai, UAE.

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Direction from Metro: Al Fahidi Metro, Exit 1 elevator - walk approx 1 minute towards Burjuman.

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