Conflict Management Training
24 hours of expert-led coaching
6 specialized modules covering real-world conflict management strategies
Master key negotiation techniques from industry experts
Learn best practices to handle workplace and team conflicts
Earn a globally recognized certification to boost career opportunities
4.5/54890 EnrolledEnrolled Learners
4.5/54890 EnrolledEnrolled Learners
Overview
What you will learn:
- Master conflict resolution strategies using Crosby’s conflict process framework
- Develop assertiveness and influencing skills using the Wheel of Influencing techniqu
- Learn to recognize and manage different conflict styles with the Thomas Kilmann tool
- Gain hands-on practice with confrontation management through role-playing exercises
- Create actionable plans for conflict resolution and reflect on learning outcomes
Upcoming sessions
Curriculum
- •Defining confrontation
- •Identifying where you focus your attention and energy
- •Role of managing conflict in the workplace
- •Current conflict resolution strategies
- •Presentation, practice sessions in pairs with co-coaching, facilitated group review
- •Thomas Kilmann Conflict Mode Instrument
- •Recognizing different styles of conflict
- •Recognizing your own preferred way of dealing with conflict
- •Identifying the impact of different conflict styles
- •Presentation, individual questionnaire, and reflection, small group exercise, and review
- •Crosby’s conflict process
- •Reviewing different stages of the conflict process
- •Recognizing contributions and potential conflict management strategies to change the outcome
- •Presentation, individual reflection and pairs exercise, group review
- •The wheel of influencing
- •Non-verbal elements of influencing
- •Stating wants
- •Using consequences
- •Suggesting and proposing ideas
- •Giving feedback
- •Adapting to the situation with integrity
- •Presentation, pairs exercise, and practice, facilitated group review
- •Testing out the use of current and new confrontation management strategies
- •Practice sessions in pairs or trios facilitated group review
- •Review of learning and action planning, course feedback
- •Individual reflection and action planning exercise facilitated group review
Meet your Trainer
Tatek Abayneh Mebratu
Mr. Tatek is a Certified Trainer and Executive Coach with over 20 years of experience in the MENA region. He specializes in Leadership Development, Behavioral Training, and Talent Management, with deep expertise in Human Capital development.
With a career spanning over 15 years in training and consulting, Mr. Tatek has worked with senior executives and corporate teams to enhance business performance and employee engagement.
He holds a Bachelor of Arts in Public Administration and Development Management and has delivered training programs across all management levels. His work with KHDA and CPD further highlights his credibility in the field. Tatek has also held roles in the banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy. Currently, he serves as a Senior Corporate Training Manager at Learners Point Academy, Dubai.
Core Competencies:
- Strategising on training framework spanning need analysis, mapping training requirements, and delivery to develop an efficient workforce and motivated employees for maximum productivity in fast-growing organisations
- Measuring training effectiveness
- Create training policies, procedures, and metrics and ensure their alignment with organisational goals
- Innovative training and coaching techniques and delivery style
- Conducting TNA using the Stop/Start & Continue methods
Professional Qualifications:
- Certified Trainer (CPD) with expertise in Leadership Development, Behavioral Training, and Talent Management
- Certified in Coaching Skills for Leaders and Managers, Marketing and Communication, and Corporate and Strategic Communication Skills for Managers
- Certified in Investigative Journalism
- Master of Business Administration (MBA) in Marketing and Sales from Amity University
- Bachelor of Arts in Public Administration and Development Management from Alpha University College
- Over 20 years of experience in the MENA region, specializing in Human Capital development and corporate training
- Extensive experience in training programs across all management levels, including work with KHDA and CPD
- Proven track record in leadership roles within banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy
- Currently serving as Senior Corporate Training Manager at Learners Point Academy, Dubai
Learning Outcomes
Successful completion of Conflict Management will enable professionals in the following ways:
1
Master the Thomas Kilmann Conflict Mode Instrument to identify and manage conflict styles
2
Apply Crosby’s conflict process to address and resolve workplace disputes effectivel
3
Develop assertiveness and influencing skills through practical exercises like the Wheel of Influencing
4
Learn how to use Fishbone diagrams and Pareto analysis for root cause identification
5
Gain hands-on experience in facilitating group reviews and practice sessions for conflict resolution
KHDA Certificate
Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.
Learners Point Certificate
Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.
Overall ratings by our students
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Frequently asked questions
Conflict management training helps professionals to identify and handle conflicts in a sensible, fair, and effective manner. The process addresses disagreements or perceived incompatibilities that may arise from differing opinions, goals, or needs.
It focuses on resolving these issues in a way that promotes understanding and cooperation, ensuring that conflicts are managed constructively for the benefit of all parties involved.
There are no specific prerequisites required to enrol in the training program. Any beginner or expert-level professional can enrol in the training program and can ace the certification course with ease.
The skills one can learn after completing the training are as follows:
- Strong conflict resolution skills enable effective management of workplace challenges.
- Our training helps you master conflict resolution techniques for constructive outcomes.
- Learn to handle conflicts respectfully and optimistically, fostering growth and learning.
- Develop clear, empathetic, and patient communication to achieve positive results.
- Maintain strong professional relationships through effective conflict management
The core modules covered in the training program are as follows:
- Module 1: Current Strategies for Handling Conflict in the Workplace
- Module 2: Conflict Styles
- Module 3: Process for Managing Conflict
- Module 4: Influencing and Assertiveness Styles
- Module 5: Conflict Resolution Activities
- Module 6: Action Planning and Reflection
After the completion of the Conflict Resolution training, professionals can enrol in the following job roles:
- Conflict Resolution Specialist
- Program Analyst
- Certified Business Continuity Professional
- Deputy Director
- Certified Emergency Manager
The benefits of Conflict Resolution in the workplace are as follows:
- Increases Productivity
- Helps in Personal Growth and Stellar Leadership
- Improves Employee Well-being & Encourages Innovation
- Gain skills to gain Organizational Resilience
- Provides a Competitive Edge
The industry sectors looking for Conflict Management skilled professionals are as follows:
- Litigation
- Security
- Human Resources
- Education
- Public Safety
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- Understand about our methodology
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