Conflict Management Training Program

Conflict management is a growing area of importance in today’s business environment. This has increased the significance of Conflict Management courses. This Conflict Management course in Dubai is designed to help professionals hone their workplace communication skills and master the fundamentals of conflict resolution. Through this comprehensive Conflict Management training, professionals get equipped with relevant skills to manage conflicts in today’s global society efficiently.

Accredited By

  • 24 Hours Training
  • Online / Classroom / Onsite
  • 22 Jun, 2024 / 29 Jun, 2024
  • Additional Program Dates
  • 100K+ Happy Students

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What is this Conflict Management course all about?

The Conflict Management course in Dubai offers participants a comprehensive understanding of the fundamentals of conflict management. The course module introduces participants to the different causes of conflicts, conflict resolution techniques, and also the effects of negative outcomes of conflicts. With ample group discussions and real case studies, this training enables participants to strengthen their personal and professional relationships by efficiently addressing and managing conflicts. Participants can build effective communication and decision-making skills that are necessary for managing issues at the workplace.

Why is getting trained in Conflict Management important?

The ability to develop a positive resolution to conflicts enables professionals to become valuable assets to their organization. By getting trained in conflict management, professionals can master effective conflict resolution techniques and implement them in their daily life. This training enhances professionals’ ability to manage their work relationships and provide valuable resources to their organization.

Why do companies hire professionals with Conflict Management certification?

Conflicts are inevitable in today’s diverse work environment which makes conflict resolution skills of great significance in the workplace. Companies hire professionals with conflict management skills for their extensive experience in managing stressful situations at work. These professionals have the ability to build conflict resolution techniques that helps them manage complex team dynamics.

Industry Trends

In today’s multigenerational, diverse work environment, conflict management plays a crucial role. The Conflict Management certification comes with its own set of merits and opportunities in the market. Let us see how.

Market trends

According to, conflict management skills are among the top soft skills employers are looking for while recruiting. Despite the ever-growing demand for technical jobs and skills, there is a huge demand for soft skills in the global job market.  This makes the job outlook positive for professionals with conflict management skills.

Salary Trends

In today’s business world,  soft skills are professionals’ paramount to getting ahead in their workplace and as wells as their careers. Conflict management being among the top soft skills in the job market, professionals with these skills have numerous job opportunities and increased earning potential. As per the data from, duty Managers with conflict management skills typically earn around AED 10,000 per month in Dubai.

Demand & Opportunities

The demand for conflict management skills is high in the market as skilled professionals offer increased team performance, increased productivity, and decreased grievances and complaints. The Conflict Management certification gives an assurance of the necessary competency in related roles, thus making these opportunities easier to avail.

A few of the most-sought jobs seeking conflict management skills available in the Dubai region (as observed in popular Dubai job portals) follow:

  1. Managers are responsible for accomplishing department objectives by managing staff, planning and evaluating department activities
  2. Team Leads monitor and supervise their team to achieve goals that contribute to the growth of the organization
  3. Supervisors oversee and manage a team or individual to ensure their effective performance
  4. Chief Executives are responsible for directing, planning, and coordinating operational activities for their organization

Course Outcome

Successful completion of the Conflict Management course will help you to:

  • Gain an in-depth understanding of the various components of conflict 
  • Master the fundamentals of conflict resolution techniques
  • Develop appropriate communication skills required for conflict management
  • Analyze key organizational issues in order to deploy efficient conflict resolution
  • Address and manage conflicts effectively at your workplace

Course Module

  • Defining confrontation
  • Identifying where you focus your attention and energy
  • Role of managing conflict in the workplace
  • Current conflict resolution strategies
  • Presentation, practice sessions in pairs with co-coaching, facilitated group review
  • Crosby’s conflict process
  • Reviewing different stages of the conflict process
  • Recognizing contributions and potential conflict management strategies to change the outcome
  • Presentation, individual reflection and pairs exercise, group review
  • Testing out the use of current and new confrontation management strategies
  • Practice sessions in pairs or trios facilitated group review
  • Thomas Kilmann Conflict Mode Instrument
  • Recognizing different styles of conflict
  • Recognizing your own preferred way of dealing with conflict
  • Identifying the impact of different conflict styles
  • Presentation, individual questionnaire, and reflection, small group exercise, and review
  • The wheel of influencing
  • Non-verbal elements of influencing
  • Stating wants
  • Using consequences
  • Suggesting and proposing ideas
  • Giving feedback
  • Adapting to the situation with integrity
  • Presentation, pairs exercise, and practice, facilitated group review
  • Review of learning and action planning, course feedback
  • Individual reflection and action planning exercise facilitated group review

Program Dates

22 Jun
  • 10:30 AM
  • Sat
  • Classroom
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29 Jun
  • 02:00 PM
  • Sat
  • Classroom
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Expert Instructors & Teaching Methods

Mr. Tatek is a Certified Trainer and Executive Coach who has worked on multiple assignments including Leadership Development, Behavioral Training and Talent Management, with deep domain expertise in developing Human Capital. He is a T&D expert with over 15 years of comprehensive experience in consulting with leaders and decision-makers to improve business effectiveness and engage employees. Tatek, who brings about 20 years of relevant experience in the MENA region is a real people person passionate about using his strength and knowledge to train and help professionals grow. Mr Tatek’s experience in the banking, management & consultancy, and the learning & development industry has helped him make a mark for himself in the L&D field. He regularly works with senior executives, corporates, and at the same time, individual clients. After graduating with a Bachelor of Arts with a specialisation in Public Administration and Development Management, Mr Tatek has worked closely with the KHDA & CPD and delivered training programs across all levels of management. Mr Tatek is a genuinely exceptional communicator recognised for presenting complex topics with clarity, creativity and enthusiasm.

Work Experience

  • ⦾ Soft Skills Trainer & Senior Corporate Training Manager, Learners Point  Academy, Dubai, UAE
  • ⦾ Customer Service Manager, Western Union Money Transfer, Addis Ababa, Ethiopia
  • ⦾ Managing Partner, Quantum Consultancy, Addis Ababa, Ethiopia


Core Competencies


  • ⦾ Strategising on training framework spanning need analysis, mapping training requirements, gap bridging, content development and delivery to develop an efficient workforce and motivated employees who can achieve maximum productivity for fast-growing organisations
  • ⦾ Measuring training effectiveness
  • ⦾ Create training policies, procedures, and metrics and ensure their alignment with organisational goals
  • ⦾ Liaising with training bodies like KHDA and CPD
  • ⦾ Developing learning strategies that incorporate skills & knowledge
  • ⦾ Innovative training and coaching techniques and delivery style
  • ⦾ Conducting TNA using the Stop/Start & Continue methods

Tatek Abayneh Mebratu

Mr. Pinaki Chakraborty is a renowned corporate trainer having more than 30 years of experience altogether. Mr. Pinaki has worked extensively for 22 years in the training and development of employees. He has hands-on experience in Customer Service Management, Office Management, Time Management, and 30 other crucial management-related topics. He has delivered training in every part of Dubai and India and won accolades in various public speaking competitions. Having trained students in more than 80 countries, the beneficiary of this training includes banking employees to FMCG employees. The best part about his training is that he customizes and presents in a simplistic way for the students to learn comfortably. According to Mr. Chakraborty, all students should feel valued and supported in a classroom atmosphere that is supportive and upbeat. He is committed to assisting students in realizing their maximum potential and developing them into successful, well-rounded people, both professionally and personally.

Work Experience

  • ⦾ Corporate Trainer & Organizational Development Consultant, Learners Point Academy, Dubai
  • ⦾ Corporate Training and Development Manager, Madi International, Dubai
  • ⦾ Corporate Trainer, Brain Power Training Centre, Dubai


Major Clients


  • ⦾ ITC Ltd.
  • ⦾ Dr. Reddy’s Foundation
  • ⦾ Cox & Kings Tours
  • ⦾ NSEit (National Stock Exchange)
  • ⦾ Tower Auto India (Unit Of Tower USA)
  • ⦾ HDFC Bank
  • ⦾ Rajiv Gandhi Intl. Airport, Hyderabad
  • ⦾ Air Liquide
  • ⦾ Randstad
  • ⦾ Mylan Labs
  • ⦾ Larsen & Toubro (L&T – Construction Div)
  • ⦾ United Technologies Co.(Otis, Carrier)
  • ⦾ Deloitte Audit
  • ⦾ Llyods Steel
  • ⦾ Hyundai Motors R&D Team
  • ⦾ Coca-Cola

Mr. Pinaki Chakraborty

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

KHDA Certificate

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Why Count on Learners Point?

Being the leading provider of the Conflict Management course in Dubai, at Learners Point we help professionals master the necessary skill sets to successfully complete the Conflict Management certification.

Following are the USPs our Conflict Management course offers you:

  • We look at real-world scenarios organizations face and formulate our Conflict Management training course evaluating practical requirements
  • Apart from theoretical knowledge, we also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke Conflict Management course also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organizing group sessions, we also offer a guided learning experience to enhance the quality of our Conflict Management training program
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

"Conflict Management Training was an eye-opener for me. I've gained a deeper understanding of conflict resolution strategies, and it's been invaluable in managing project-related disputes. This program is a game-changer."

Niad Ali

Project Manager

"As a team leader, I used to dread dealing with conflicts among my team members. Thanks to this training program, I now approach these situations with confidence. It's made a significant difference in our team's dynamics."

Joha Noor

Team Leader

"The Conflict Management Training Program has transformed the way I handle workplace conflicts. It provided me with practical strategies and communication skills that I now apply daily in my role as a Human Resources Manager. Highly recommended!"

Jacob Peas

Human Resources Manager

"It was indeed very interesting and knowledgeable. Our trainer included plenty of activities in the program and it is going to be helpful for any one who wants to improve their life skills. Thank you for the amazing training and I recommend Learners Point very much."

Sarah David

Conflict Management

"I found the trainer excellent and could answer all questions asked and delivered the course in an interesting format"

Day Rahel

Conflict Management

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on Conflict Management Training Program

In the present corporate world, conflict management is an extremely important skill for professionals for their career growth. Mastering the techniques to resolve confits efficiently can be highly beneficial to professionals as a majority of recruiters consider conflict management skills essential while recruiting.
This Conflict Management course in Dubai is ideal for professionals who wish to master the techniques of effective conflict resolution. Any individual seeking to address and manage conflicts efficiently can pursue this Conflict Management course.
The training sessions at Learners Point are interactive, immersive, and intensive hands-on programs. We offer 3 modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-to-one training session, or high-quality live and interactive online sessions as per convenience.
The Conflict Management course in Dubai offers you a comprehensive understanding of the fundamentals of conflict management. The course module enables you to build effective communication and decision-making skills that are necessary for managing issues at the workplace and are often sought by recruiters.
There are no specific entry requirements to join this Conflict Management course in Dubai. Anyone wanting to build conflict management skills can attend this course.
At Learners Point, if a participant doesn’t wish to proceed with the training after the registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the day of exit.