Conflict Management

The program is designed to identify and manage the resolution of the personal conflict between individuals or teams. The main focus is on the workplace, although the same principles can be used elsewhere.

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Course Objectives

  • Understand the main sources of conflict
  • Analyse and understand the nature of conflicts
  • Describing appropriate techniques to manage conflict
  • Implementing skills and strategies to manage and resolve conflict
  • Develop the confidence to tackle conflict effectively
  • Developing the attributes of a good conflict leader
  • Handling customer complaints

Course Module

  • Reasons why conflicts develop
  •  A personal view of conflict and conflict resolution
  •  Emotions involved in a conflict situation
  •  Identifying and addressing factors which escalate conflict

  • Exploring cultural differences in our diverse society
  •  Addressing barriers to diversity
  •  ‘Mental Models’
  •  Prejudice
  •  Stereotypes
  •  Discrimination

  • Communicating effectively as a means of preventing and managing conflict
  •  Active listening
  •  Adapting to individual Personality Types as a conflict resolution skill
  •  Applying assertiveness skills to resolve conflict

  • Examining a personal conflict situation
  •  Applying conflict resolution skills to a personal conflict situation
  •  Identifying preferred conflict handling styles
  •  Conflict solving options (and when to use them)
  •  Additional strategies for reducing specific conflict

Basic principles for handling the irate customer

Learning Approch

  • Designed with a focus on real world relevance
  • Real-world case studies
  • Hands-on Assignments
  • Individualized Instructor
  • Career Guidance

Certification (LP Certificate)

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

Certification (KHDA)

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Expert Instructors & Teaching Methods

Tatek Abayneh Mebratu

Executive Coach, Power Skills and HR Trainer, and he is a, Mentor and Career Counselor. He coaches individuals to reflect on their whole self (work and life), and validate and define their objectives through to realization. He also coaches and trains on corporate development programs. Tatek brings almost 20 years of business experience in the Middle East and Africa region in Banking, Management & Consultancy and Learning and Development industries. He works with senior executives, corporate and individual clients. Graduated with Bachelor’s degree in the field of Public Administration, Tatek is a certified trainer and coach in the development of Power Skills and Human Resources like:


Tatek Abayneh Mebratu

Learners Experience

Sarah David :Conflict Management

It was indeed very interesting and knowledgeable. Our trainer included plenty of activities in the program and it is going to be helpful for any one who wants to improve their life skills. Thank you for the amazing training and I recommend Learners Point very much.

Day Rahel :Conflict Management

I found the trainer excellent and could answer all questions asked and delivered the course in an interesting format

Frequently Asked Questions

Our trainings are mostly instructor led and classroom based. However, we also offer high quality live and interactive online sessions.

Our highly skilled faculties from around the globe are experts in their fields and come with decades of diverse industry experience. Our trainers are internationally recognized and locally preferred with rich research driven experience which will ensure highly customizable, engaging and top in the class learning experience.

Choosing LearnersPoint is true value for money as our trainings are right blend of theory and practice and specially developed keeping tomorrow's business needs in mind. All the training sessions are closely monitored through specially designed progress tracker to ensure reinforced and unparalleled learning experience.

Once you have registered for a course and wish to not to proceed with the training for any reason, you are entitled for a refund of the fees provided we are notified in writing within 2 days from the date of initial registration before the training commencement. The refunds are processed within 4 weeks from the day of withdrawal.