Credit Control Training in Dubai

This Credit Control course is designed to teach effective chase techniques, tackling non-payments, & debt reclaiming techniques.

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Course Summary

This Credit Control course is designed to teach learners how to effectively offer credit and chase overdue payments. It covers the types of techniques you should use to chase debts in-house, what percentage of interest and chase costs you can apply, and what third party or legal processes you may need to follow when you cannot reclaim payment yourself. With this knowledge, you’ll be able to offer credit to customers with as low a risk as possible and reclaim it efficiently.

Course Objectives

By the end of this course, learners will:

  • Understand why controlling credit is important and what skills they need to be a good credit controller.
  • Know how to offer credit to customers in a low risk way, i.e. by using credit application forms and carrying out credit c checks.
  • Recognise their right to charge interest and other costs under the Late Payment of Commercial Debts (Interest) Act.
  • Learn techniques that enable them to effectively chase payment via phone calls and letters.
  • Know how to address common excuses for non-payment.
  • Understand how third parties (including debt collection agencies and solicitors) and the court can help chase payment.
  • Recognise what further steps they can take if the debtor will still not pay, including sending statutory demands.
  • Know what type of relief they can claim back if they are left with bad debts.

Course Module

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  • What is credit control?
  • Why is credit control important?
  • The abilities of a good credit controller
  • The responsibilities of a credit controller

  • New customers
  • Credit checking
  • Credit insurance
  • Contracts and invoices
  • Late payment legislation

  • Communication methods
  • The chase cycle
  • Chasing payment: the first call
  • Common excuses for non-payment
  • Chasing payment: the second call
  • Chasing payment: the third call
  • Chase letters Example letters
  • Next steps

  • Debt collection agencies and solicitors
  • Legal action
  • Letter before action
  • Submitting claims to court
  • Preparing for a court hearing
  • Further court action

  • Statutory demands
  • Bankruptcy and winding up
  • Voluntary arrangements
  • Administration orders
  • VAT and tax relief
  • Default accounts

Learning Approch

  • Designed with a focus on real world relevance
  • Real-world case studies
  • Hands-on Assignments
  • Individualized Instructor
  • Career Guidance
Program
Dates
27 May
11:00 AM Fri
Classroom
4 Jun
11:00 AM Sat
Classroom

Expert Instructors & Teaching Methods

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Our Trainer

 

 

Learners Point has a reputation for high-quality training that makes a difference in people’s lives. We undertake a practical and innovative approach to working closely with businesses to improve their workforce. Our expertise is wide-ranging with ample support from our expert trainers who are globally recognized and hold a diverse set of experiences in their field of expertise. We are proud of our instructors who take ownership of our distinctive and comprehensive training methodologies, help our students imbibe those with ease, and accomplish gracefully.

We at Learners Point believe in encouraging our students to embark upon a journey of lifelong learning and self-development, with the aid of our comprehensive and distinctive courses tailored to current market trends. The manifestation of our career-oriented approach is what we assure through a pleasant professional enriched environment with cutting-edge technology, and an outstanding while highly acknowledged training staff that uses up-to-date methodologies and quality course material. With our aim to mold professionals to be future leaders, our industry expert trainers provide the best in town mentorship to our students while endowing them with the thirst for knowledge and inspiring them to strive for professional and human excellence.

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Our Trainer

Learners Experience

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Norhaine Gamil :Regional Head of Customer Experience and Continuous Improvement chez SITA

"The trainer was experienced and professional. He shared a lot of practical insights beyond the syllabus. The venue was also convenient. Training materials were also up to date and were very useful.

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Swarna Latha :Asst. Manager Sales Admin & Logistics at Yamaha Motors

“Trainers use strategic training lessons for students which I find useful and convenient, more group discussion of assignments and teachers are able to point out your weaknesses and work it out as well as your strengths. Furthermore, they are flexible in making my schedules since I'm not a regular student due to my work and my location.”

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Norhaine Gamil :Regional Head of Customer Experience and Continuous Improvement chez SITA

"The trainer was experienced and professional. He shared a lot of practical insights beyond the syllabus. The venue was also convenient. Training materials were also up to date and were very useful.

img
Swarna Latha :Asst. Manager Sales Admin & Logistics at Yamaha Motors

“Trainers use strategic training lessons for students which I find useful and convenient, more group discussion of assignments and teachers are able to point out your weaknesses and work it out as well as your strengths. Furthermore, they are flexible in making my schedules since I'm not a regular student due to my work and my location.”

Frequently Asked Questions

Our trainings are mostly instructor-led and classroom-based. However, we also offer high quality live and interactive online sessions.

Our highly skilled faculties from around the globe are experts in their fields and come with decades of diverse industry experience. Our trainers are internationally recognized and locally preferred with rich research driven experience which will ensure highly customizable, engaging and top in the class learning experience.

Choosing LearnersPoint is true value for money as our trainings are right blend of theory and practice and specially developed keeping tomorrow's business needs in mind. All the training sessions are closely monitored through specially designed progress tracker to ensure reinforced and unparalleled learning experience.

“I have done my Artificial Intelligence course here and they do such a great job of training. What is amazing about here is they are not making it congested which makes learning easy and trainee will have more time to do the practical side of it. The staff are very welcoming too. I will certainly come back here for more training”

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