Customer Relationship Management Course

KHDA approved training & certification

24 hours of intensive learning program led by industry professionals

Course modules on based on latest CRM practices

Receive a completion certificate

Flexible & convenient payment options

4.5/5

3671 Enrolled

Overview

Skills we aim to impart

Learn strategies for different customer types like B2B & B2C CRM
Measure & Improve Customer Value by tracking CLV and optimising services
Understand how to use customer feedback to innovate and ‘Stay Ahead of the Competition’
Implement strategies for long-term customer relationships
Overall career mentorship to excel in customer management landscape in Dubai

Learning Objectives

When training is completed, you will master the following

Gain a sound foundation of CRM concepts and best practices

Explore the ins and outs of customer relationship processes

Describe managing customer perception

Understand different components of a CRM plan

Develop and implement customer relationship management strategies

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Overall ratings by our students

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Tatek Abayneh Mebratu

Mr. Tatek is a Certified Trainer and Executive Coach with over 20 years of experience in the MENA region. He specializes in Leadership Development, Behavioral Training, and Talent Management, with deep expertise in Human Capital development.

With a career spanning over 15 years in training and consulting, Mr. Tatek has worked with senior executives and corporate teams to enhance business performance and employee engagement.

He holds a Bachelor of Arts in Public Administration and Development Management and has delivered training programs across all management levels. His work with KHDA and CPD further highlights his credibility in the field. Tatek has also held roles in the banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy. Currently, he serves as a Senior Corporate Training Manager at Learners Point Academy, Dubai.

Core Competencies:

Strategising on training framework spanning need analysis, mapping training requirements, and delivery to develop an efficient workforce and motivated employees for maximum productivity in fast-growing organisations
Measuring training effectiveness
Create training policies, procedures, and metrics and ensure their alignment with organisational goals
Innovative training and coaching techniques and delivery style
Conducting TNA using the Stop/Start & Continue methods

Professional Qualifications:

Certified Trainer (CPD) with expertise in Leadership Development, Behavioral Training, and Talent Management
Certified in Coaching Skills for Leaders and Managers, Marketing and Communication, and Corporate and Strategic Communication Skills for Managers
Certified in Investigative Journalism
Master of Business Administration (MBA) in Marketing and Sales from Amity University
Bachelor of Arts in Public Administration and Development Management from Alpha University College
Over 20 years of experience in the MENA region, specializing in Human Capital development and corporate training
Extensive experience in training programs across all management levels, including work with KHDA and CPD
Proven track record in leadership roles within banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy
Currently serving as Senior Corporate Training Manager at Learners Point Academy, Dubai

CPD Certification

Earn a globally recognized CPD UK Certification with professional credit points. This certificate can be attested by The UAE Ministry of Foreign Affairs and International Cooperation for UAE visa issuance.

KHDA Certificate

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

Related courses

Curriculum

The key role of the Customer Relationship Manager (CRM) in Developing a competitive edge
Understanding the differences between Business-To-Business (B2B) Customer Relationship Management, and Business-To-Consumer (B2C) Customer Relationship Management
Identifying barriers to providing exceptional customer service
Understanding why the happy ‘Internal Customer’ is more motivated to provide exceptional ‘External Customer’ service
Identifying the ‘Perception Points’ of your organization
Detailed analysis of your ‘Perception Points’
Understanding your customers’ changing needs
The key steps of Customer Service
Calculating Customer Lifetime Value (CLV)
Changing Times – the impact of technology on CRM
Understanding different Customer Feedback Mechanisms
Creating a CRM dashboard – ‘What Gets Measured Can Be Improved!’

Dealing with Queries, Questions, and Complaints
Handling unreasonable requests effectively
Creating an exceptional service recovery mechanism for enhancing customer retention
Using Customer Feedback to innovate and ‘Stay Ahead of the Competition’
The best practices in CRM – learning from highly relevant case studies
How to create ‘Long-Term Loyal Customers’

Frequently asked questions

Our CRM course aims to give professionals the information and abilities they need to establish and preserve enduring bonds with customers. It covers topics like important methods, resources, and methods for efficiently handling consumer connections in order to increase client loyalty and satisfaction.

This Customer Relationship Management training helps you to develop your competency in CRM principles and practices. In this course, you explore the ins and outs of customer relationship processes and various techniques involved in the process. You can develop an understanding of the tools, techniques, terms, and benefits of CRM and gain mastery of the ways to implement them in real-life situations.

As every aspect of an organization considers customer satisfaction a crucial part of their business growth, customer service as an industry has emerged as one of the fastest-growing sectors over the decade. Due to the economic advancements in the nation, Dubai is attracting aspiring professionals. These growing trends contribute to the creation of new opportunities that are ever more critical raising the demand and competition for top talent in Dubai.

There aren’t any specific entry requirements for enrolling in this Customer Relationship Management certification training in Dubai. However, a minimum professional working experience will be an added advantage.

This is one of the best Client Relationship Management Courses in Dubai and is best suited for professionals interested in accelerating their learning curve in the field of customer relations by enhancing their skills and knowledge.

Dubai has abundant job opportunities for individuals who have a certification in Customer Relationship Management:

- CRM Specialist
- Sales Representative
- Customer Success Manager
- Marketing Specialist
- Business Analyst (CRM)
- Technical Support Specialist (CRM Systems)
- And many more …

The customer service field is a good career choice. Getting a customer relationship management certification can lead you down a variety of job roles in different industries that are in demand and rewarding. With a considerably higher projected job growth rate between 2020 and 2030, customer relationship management is a high-growth career field.