Certified Customer Service Professional (UK Certification)

The Certified Customer Service Professional (UK certification) is a valued certification from the CPD certification service that demonstrates one’s expertise in customer services. The Certified Customer Service Professional certification course in Dubai is designed to familiarize professionals with the concepts and methods of customer service and enable them to deliver high-quality customer services. This comprehensive certification training course makes professionals stand out from the crowd in excellent customer service delivery and management.

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  • 4 weeks | 24 hours Bootcamp
  • Online / Offline / Blended
  • 1 Feb, 2022 / 15 Feb, 2022
  • Additional Program Dates
  • 100K+ Happy Students

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What is this Certified Customer Service Professional course all about?

The Certified Customer Service Professional course is designed to equip participants with effective customer handling techniques and best practices. The comprehensive course module exposes participants to the roots of customer service including the importance of customers, their needs and wants, and how the customer services have evolved over time. With ample group discussions on real case studies, participants are trained to build rich knowledge of customer service. Thus this Certified Customer Service Professional certification course is apt for professionals to get equipped with needed rules and a positive attitude to enhance their approach to customers.

What is this Certified Customer Service Professional course all about?

The Certified Customer Service Professional course is designed to equip participants with effective customer handling techniques and best practices. The comprehensive course module exposes participants to the roots of custome...

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Why is getting trained as a Certified Customer Service Professional important?

In today’s business world, high-quality customer service plays a crucial role in the success and stability of every business at every level across sectors. By getting trained on Certified Customer Service Professional certification course, professionals gain a thorough understanding of the need to maintain ethics in customer service and enhance their expertise in the field. Furthermore, this training enables professionals to acquire the CCSP certification that provides them with an upper hand in today’s competitive world.

Why is getting trained as a Certified Customer Service Professional important?

In today’s business world, high-quality customer service plays a crucial role in the success and stability of every business at every level across sectors. By getting trained on Certified Customer Service Profes...

Read More

Why do companies hire professionals with Certified Customer Service Professional certification?

Certified Customer Service Professional certification is a global certification that validates one’s expertise in the tools, techniques, and effective customer service skills required in today’s demanding work environment. Companies hire these certified professionals as they help them provide their customers with the best experience in order to maintain relationships, status, and success. These certified customer service professionals are valuable assets to organizations as outstanding customer service can propel businesses to incredible heights.

Why do companies hire professionals with Certified Customer Service Professional certification?

Certified Customer Service Professional certification is a global certification that validates one’s expertise in the tools, techniques, and effective customer service skills required in today&r...

Read More

Industry Trends

Customer service professionals play an important role in a company's success owing to the benefits they bring to businesses. The Certified Customer Service Professional certification comes with its own set of merits and opportunities in the market. Let us see how.

Market trends Market trends

The demand for certified customer service professionals is on the rise. Robert Half’s 2022 Salary Guide lists customer service among the hottest jobs in administrative and customer support which makes certified professionals on hot seats. According to the U. S Bureau of Labor Statistics, the employment of customer service representatives is projected to grow at higher rates from 2020 to 2030 bringing about 361,700 openings for customer service representatives each year.

Salary Trend Salary Trends

Customer service representatives are employed in nearly every industry, and this makes working in the customer service field extremely rewarding. Certifications in the customer service field bring a plethora of job opportunities and impressive salary packages. As per the data from salaryexplorer.com, a Customer Service Representative in the United Arab Emirates typically earns around 7,260 AED per month. This can go up to AED 11,000 depending upon ones’ experience in the field.

Demand & Opportunities

Customer service is a large and quickly-growing field. With the right skillset, professionals can get jobs in customer service in almost any industry. The Certified Customer Service Professional certification gives an assurance of the necessary competency in related roles, thus making these opportunities easier to avail.

A few of the most-sought customer service jobs available in the Dubai region (as observed in popular Dubai job portals) follow:

  1. Customer Experience Managers organize, plan, and monitor a company's customer service department
  2. Customer Services Supervisors oversee and assist customer service employees in the performance of their job duties
  3. Customer Feedback Directors draft, implement and execute policies and procedures to facilitate a quality customer service experience.
  4. Sales Managers are responsible for meeting the sales targets as well as building and maintaining client relations
  5. Customer Service Representatives address customer issues and resolve them in a timely and efficient manner

Course Outcome

Successful completion of the Certified Customer Service Professional certification course will help you to:

  • Understand the importance and benefits of having excellent customer service skills
  • Master effective customer handling techniques and best practices
  • Explain how to employ expected workplace etiquette
  • Learn how to evaluate customer service through feedback and staff training
  • Develop high customer service standards within your organization

Course Module

The introductory course unit explores customer services as a concept, providing candidates with a broad overview of key customer service elements, the benefits of customer focus, identifying customer needs, caring for an existing customer base, and the evolution of customer service from a contemporary perspective.

Customer service strategy development enters the discussion in unit 3, which centers largely around the establishment of objectives, outlining a clear customer service vision and mission, the most important areas to focus on when developing a customer service strategy and building a culture where customer focus always takes precedence.

Precisely how, why, where and to what extent training and development are directly connected to customer service standards is explored in-depth throughout the 5th unit. Candidates investigate the identification of training and development objectives, a variety of effective training and development methods and how to incorporate customer service excellence in all aspects of training and development.

The importance of repeat business and the development of long-term customer relations form the central themes of Unit 7. Course content explores the differences between satisfaction and delight, what it is that nurtures and encourages loyalty, why some businesses depend on long-term relationships more than others, and additional key concepts central to customer relationship management.

The value of customer feedback forms the central topic of Unit 9, in which candidates explore the true value and impact of listening to customers, effective monitoring and analysis of customer satisfaction, how to proactively monitor customer complaints, and the measurement of customer loyalty.

Course content in the second unit focuses more intensively on interpreting and understanding the needs and expectations of a target audience. Along with introducing the importance of customer understanding, candidates are guided through the process of listening to, questioning, and confirming customers’ needs.

The concept of the customer service excellence strategy is the central theme in Unit 4, which guides candidates through the creation of a strategy, marketing customer excellence strategies for the benefit of brand reputation, and how to effectively introduce a new program to current employees.

The relationship between communication and a strong customer service strategy represents the core focus of Unit 6. Candidates are introduced to communications strategy development, internal and external customer communication, and a variety of training materials, tools, and approaches.

Tried and tested strategies for dealing with unprofitable customers are introduced in Unit 8, guiding candidates through the analysis of customer value, better-understanding customer behavior, and ultimately how to turn an unprofitable customer into a profitable customer.

Course Module

The introductory course unit explores customer services as a concept, providing candidates with a broad overview of key customer service elements, the benefits of customer focus, identifying customer needs, caring for an existing customer base, and the evolution of customer service from a contemporary perspective.

Course content in the second unit focuses more intensively on interpreting and understanding the needs and expectations of a target audience. Along with introducing the importance of customer understanding, candidates are guided through the process of listening to, questioning, and confirming customers’ needs.

Customer service strategy development enters the discussion in unit 3, which centers largely around the establishment of objectives, outlining a clear customer service vision and mission, the most important areas to focus on when developing a customer service strategy and building a culture where customer focus always takes precedence.

The concept of the customer service excellence strategy is the central theme in Unit 4, which guides candidates through the creation of a strategy, marketing customer excellence strategies for the benefit of brand reputation, and how to effectively introduce a new program to current employees.

Precisely how, why, where and to what extent training and development are directly connected to customer service standards is explored in-depth throughout the 5th unit. Candidates investigate the identification of training and development objectives, a variety of effective training and development methods and how to incorporate customer service excellence in all aspects of training and development.

The relationship between communication and a strong customer service strategy represents the core focus of Unit 6. Candidates are introduced to communications strategy development, internal and external customer communication, and a variety of training materials, tools, and approaches.

The importance of repeat business and the development of long-term customer relations form the central themes of Unit 7. Course content explores the differences between satisfaction and delight, what it is that nurtures and encourages loyalty, why some businesses depend on long-term relationships more than others, and additional key concepts central to customer relationship management.

Tried and tested strategies for dealing with unprofitable customers are introduced in Unit 8, guiding candidates through the analysis of customer value, better-understanding customer behavior, and ultimately how to turn an unprofitable customer into a profitable customer.

The value of customer feedback forms the central topic of Unit 9, in which candidates explore the true value and impact of listening to customers, effective monitoring and analysis of customer satisfaction, how to proactively monitor customer complaints, and the measurement of customer loyalty.

Program Dates

1 Feb
  • 11:00 AM
  • Tue
  • Classroom
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15 Feb
  • 11:00 AM
  • Tue
  • Classroom
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Expert Instructors & Teaching Methods

Executive Coach, Power Skills and HR Trainer, and he is a, Mentor and Career Counselor. He coaches individuals to reflect on their whole self (work and life), and validate and define their objectives through to realization. He also coaches and trains on corporate development programs. Tatek brings almost 20 years of business experience in the Middle East and Africa region in Banking, Management & Consultancy and Learning and Development industries. He works with senior executives, corporate and individual clients. Graduated with Bachelor’s degree in the field of Public Administration, Tatek is a certified trainer and coach in the development of Power Skills and Human Resources like:

 

Tatek Abayneh Mebratu

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

CPD Certification

Earn a globally recognized CPD UK Certification with professional credit points. This certificate can be attested by The UAE Ministry of Foreign Affairs and International Cooperation (MoFAIC) for UAE visa issuance. 

KHDA Certificate

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Why Count on Learners Point?

Being the leading provider of the Certified Customer Service Professional course in Dubai, at Learners Point we help professionals master the necessary skill sets to successfully complete the Certified Customer Service Professional certification.

Following are the USPs our Certified Customer Service Professional (CCSP) training course offers you:

  • We look at real-world scenarios organizations face and formulate our CCSP training course evaluating practical requirements
  • Apart from theoretical knowledge, we also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke CCSP course also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organizing group sessions, we also offer a guided learning experience to enhance the quality of our CCSP training program
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

I am very grateful for Learners Point where I recently finished my CCSP course. Very professional trainers and always welcoming receptionists made my time pleasant. I will definitely recommend to my friends who want to improve and grow professionally at the Learning Point center as they are really providing all necessary materials and information both practical and theory

I am very grateful for Learners Point where I recently finished my CCSP course. Very professional trainers and always [...]

Mudassir Nasser

Certified Customer Service Professional (UK Certification)

I have been able to bring vast improvements to my performance at work. I found the course to be enriching and interactive with a lot of emphasis on the application of theoretical concepts. This course really helped me at my work. Now, I can apply customer behaviour study and implement various tools and techniques to analyze the level of service.

I have been able to bring vast improvements to my performance at work. I found the course to be enriching and interactiv [...]

Nafeesa Ali

Certified Customer Service Professional (UK Certification)

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Frequently Asked Questions

The customer service field is a good career choice as it offers plenty of job opportunities across industries and a great roam for career growth. A career in customer service can lead you down a variety of job roles in different industries which are in demand and rewarding. With a considerably higher projected job growth rate between 2020 and 2030, customer service is a high-growth industry.
Certified Customer Service Professional certification is a globally recognized credential issued by the CPD certification services. This CCSP certification validates the field excellence for customer service professionals and their proficiency in critical concepts in customer service delivery and management. Owing to the significance of professional certification in the global employment market, this Certified Customer Service Professional certification can assure you of a multitude of job opportunities and increased earning potential.
This Certified Customer Service Professional certification training in Dubai is best suited for professionals interested in accelerating their learning curve in the field of customer service by enhancing their skills and knowledge.
The training sessions at Learners Point are interactive, immersive, and intensive hands-on programs. We offer 3 modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-to-one training session, or high-quality live and interactive online sessions as per convenience.
As every aspect of an organization considers customer satisfaction a crucial part of their business growth, customer service as an industry has emerged as one of the fastest-growing sectors over the decade. Due to the economical advancements in the nation, Dubai is attracting aspiring professionals. These growing trends contribute to the creation of new opportunities that are ever more critical raising the demand and competition for top talent in Dubai.
The Certified Customer Service Professional course equips you with effective customer handling techniques and best practices. Supported with ample group discussions on real case studies, you can acquire a rich knowledge of customer service. Thus this Certified Customer Service Professional certification course is apt for you to impart needed rules and a positive attitude to enhance your approach to customers.
No, there aren’t any specific entry requirements for enrolling in this Certified Customer Service Professional certification training in Dubai. However, a minimum professional working experience will be an added advantage.
At Learners Point, if a participant doesn’t wish to proceed with the training after the registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the day of exit.

Frequently Asked Questions

The customer service field is a good career choice as it offers plenty of job opportunities across industries and a great roam for career growth. A career in customer service can lead you down a variety of job roles in different industries which are in demand and rewarding. With a considerably higher projected job growth rate between 2020 and 2030, customer service is a high-growth industry.
As every aspect of an organization considers customer satisfaction a crucial part of their business growth, customer service as an industry has emerged as one of the fastest-growing sectors over the decade. Due to the economical advancements in the nation, Dubai is attracting aspiring professionals. These growing trends contribute to the creation of new opportunities that are ever more critical raising the demand and competition for top talent in Dubai.
Certified Customer Service Professional certification is a globally recognized credential issued by the CPD certification services. This CCSP certification validates the field excellence for customer service professionals and their proficiency in critical concepts in customer service delivery and management. Owing to the significance of professional certification in the global employment market, this Certified Customer Service Professional certification can assure you of a multitude of job opportunities and increased earning potential.
The Certified Customer Service Professional course equips you with effective customer handling techniques and best practices. Supported with ample group discussions on real case studies, you can acquire a rich knowledge of customer service. Thus this Certified Customer Service Professional certification course is apt for you to impart needed rules and a positive attitude to enhance your approach to customers.
This Certified Customer Service Professional certification training in Dubai is best suited for professionals interested in accelerating their learning curve in the field of customer service by enhancing their skills and knowledge.
No, there aren’t any specific entry requirements for enrolling in this Certified Customer Service Professional certification training in Dubai. However, a minimum professional working experience will be an added advantage.
The training sessions at Learners Point are interactive, immersive, and intensive hands-on programs. We offer 3 modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-to-one training session, or high-quality live and interactive online sessions as per convenience.
At Learners Point, if a participant doesn’t wish to proceed with the training after the registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the day of exit.
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