Certified Customer Service Professional (UK Certification)

Delighted customers return and send others; dissatisfied customers do not! Surveys have found that it costs about eight times as much to acquire a new customer, as it does to keep an existing one.

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Course Objectives

  • To understand the components of successful customer care
  • To know how to develop a plan for implementing effective customer care
  • To understand how you, as a leader, can help to develop a ‘customer focused’ team
  • To be able to assess your own, and your company’s performance, in the different levels of customer service
  • To identify customer service barriers within your organization
  • To improve the standards of service to your customers, by understanding their future needs and expectations
  • To explore the ways, you can ‘WOW!’ your customers – by ‘going the extra mile’
  • To learn how to offer alternative solutions and successfully deal with unrealistic customer requests
  • To understand why customers, complain, and how to deal professionally with complaints

Course Module

  • The Key Role of the Customer Relationship Manager (CRM) In Creating A Competitive Edge
  • Understanding the Differences Between Business-To-Business (B2B) Customer Relationship Management (CRM) And Business-To Consumer (B2C) Customer Relationship Management (CRM)
  • Identifying Barriers to Providing Exceptional Customer Service
  • Understanding Why the Happy ‘Internal Customer’ Is More Motivated to Provide Exceptional ‘External Customer’ Service
  • Identifying the ‘Perception Points’ of Your Organization
  • Detailed Analysis of Your ‘Perception Points’
  • Understanding Your Customers’ Changing Needs and Wants
  • The Key Steps of Customer Service
  • Calculating Customer Lifetime Value (CLV)
  • Changing Times – The Impact of Technology on CRM
  • Understanding Different Customer Feedback Mechanisms

  • Identifying Queries, Questions and Complaints
  • Handling Unreasonable Requests Effectively
  • Creating an Exceptional Service Recovery Mechanism for Enhancing Customer Retention
  • Using Customer Feedback to Innovate and ‘Stay Ahead of The Game’

Learning Approch

  • Designed with a focus on real world relevance
  • Real-world case studies
  • Hands-on Assignments
  • Individualized Instructor
  • Career Guidance

Certification (LP Certificate)

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

Certification (CPD)

Earn a globally recognized CPD UK Certification with professional credit points. This certificate can be attested by The UAE Ministry of Foreign Affairs and International Cooperation for UAE visa issuance. 

Certification (KHDA)

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Expert Instructors & Teaching Methods

Tatek Abayneh Mebratu

Executive Coach, Power Skills and HR Trainer, and he is a, Mentor and Career Counselor. He coaches individuals to reflect on their whole self (work and life), and validate and define their objectives through to realization. He also coaches and trains on corporate development programs. Tatek brings almost 20 years of business experience in the Middle East and Africa region in Banking, Management & Consultancy and Learning and Development industries. He works with senior executives, corporate and individual clients. Graduated with Bachelor’s degree in the field of Public Administration, Tatek is a certified trainer and coach in the development of Power Skills and Human Resources like:


Tatek Abayneh Mebratu

Learners Experience

Mudassir Nasser :Certified Customer Service Professional (UK Certification)

I am very grateful for Learners Point where I recently finished my CCSP course. Very professional trainers and always welcoming receptionists made my time pleasant. I will definitely recommend to my friends who want to improve and grow professionally at the Learning Point center as they are really providing all necessary materials and information both practical and theory

Nafeesa Ali :Certified Customer Service Professional (UK Certification)

I have been able to bring vast improvements to my performance at work. I found the course to be enriching and interactive with a lot of emphasis on the application of theoretical concepts. This course really helped me at my work. Now, I can apply customer behaviour study and implement various tools and techniques to analyze the level of service.

Frequently Asked Questions

Our trainings are mostly instructor led and classroom based. However, we also offer high quality live and interactive online sessions.

Our highly skilled faculties from around the globe are experts in their fields and come with decades of diverse industry experience. Our trainers are internationally recognized and locally preferred with rich research driven experience which will ensure highly customizable, engaging and top in the class learning experience.

Choosing LearnersPoint is true value for money as our trainings are right blend of theory and practice and specially developed keeping tomorrow's business needs in mind. All the training sessions are closely monitored through specially designed progress tracker to ensure reinforced and unparalleled learning experience.

Once you have registered for a course and wish to not to proceed with the training for any reason, you are entitled for a refund of the fees provided we are notified in writing within 2 days from the date of initial registration before the training commencement. The refunds are processed within 4 weeks from the day of withdrawal.