Certified Customer Service Professional Training in Dubai

The Certified Customer Service Professional Training in Dubai offers a thorough understanding of customer service essentials. With a duration of 24 hours, this CPD-accredited program equips individuals with top-notch techniques and best practices for excelling in customer interactions. Participants learn systematic approaches for initiating improvement plans, mastering effective communication, conflict resolution, and handling challenging situations with ease. Upon completion, they earn the Certified Customer Service Professional (UK certification), showcasing expertise in customer service management.

Accredited By

  • 24 Hours Training
  • Online / Classroom / Onsite
  • 20 Apr, 2024 / 27 Apr, 2024
  • Additional Program Dates
  • 100K+ Happy Students

(600+ Google Reviews)

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What is The Certified Customer Service Professional Training in Dubai All About?

The Certified Customer Service Professional Training in Dubai is tailored for supervisors, managers, and directors. It covers crucial topics such as planning, mentoring, teamwork, and HR procedures, going beyond basic customer interactions. Participants gain leadership skills specific to customer service departments, with a focus on effective handling techniques and best practices.

Why is The Certified Customer Service Professional Training in Dubai Important?

Certified Customer Service Professional (CCSP) training is important for organizations The Certified Customer Service Professional Training in Dubai is vital for organizations as it equips employees with crucial skills for effective customer interaction. In today’s business landscape, quality customer service is paramount for success. This training ensures professionals grasp ethics, enhance expertise, and attain CCSP certification, giving them a competitive edge. 

How Does the Certified Customer Service Professional Training in Dubai  Help You Get Hired by Companies?

Certified Customer Service Professional Training in Dubai equips you with essential skills for handling customer issues effectively. This certification validates expertise in customer service, making you a valuable asset to companies. Employers seek certified professionals to ensure top-notch customer experiences, leading to increased satisfaction levels and business success.

Industry Trends


The demand for Certified Customer Service Professional Training in Dubai is rising due to evolving customer needs. Technologies like generative AI are reshaping the landscape. Trends include smarter self-service, advanced AI assistants, centralized data, messaging, and transparency, offering opportunities for skilled professionals.

Market trends

Certified Customer Service Professional Training in Dubai is crucial due to the booming customer care market, reaching $33.5 billion in 2022. Technology advancements drive growth, with demand rising, and the U.S. Bureau of Labor Statistics predicts 361,700 annual job openings by 2030.

Salary Trends

Certified Customer Service Professional Training in Dubai is highly sought-after. Administrative assistants are vital in implementing new software. Customer service reps are in demand across industries. In the UAE, they typically earn 7,260 AED/month, rising to 11,000 AED/month with experience.

Demand & Opportunities


The customer service industry offers plentiful job opportunities with competitive salaries. Many companies seek skilled professionals. Certification through Certified Customer Service Professional Training in Dubai sets individuals apart and demonstrates their capabilities to potential employers.

Some of the notable job opportunities are as follows:

  1. Client Services Coordinator
  2. Client Relations Associate 
  3. Customer Service Representative
  4. Member Services Specialist 
  5. Patient Care Coordinator

Course Outcome


Successful completion of the Certified Customer Service Professional Training in Dubai will help you in the following ways:

  • Effective communication with potential and current clients
  • Efficiently addressing customer grievances
  • Excelling in phone support
  • Learning from mistakes to enhance customer interactions
  • Becoming a reliable source for top-notch customer service

Course Module


The introductory course unit explores customer services as a concept, providing candidates with a broad overview of key customer service elements, the benefits of customer focus, identifying customer needs, caring for an existing customer base, and the evolution of customer service from a contemporary perspective.

Customer service strategy development enters the discussion in unit 3, which centers largely around the establishment of objectives, outlining a clear customer service vision and mission, the most important areas to focus on when developing a customer service strategy and building a culture where customer focus always takes precedence.

Precisely how, why, where and to what extent training and development are directly connected to customer service standards is explored in-depth throughout the 5th unit. Candidates investigate the identification of training and development objectives, a variety of effective training and development methods and how to incorporate customer service excellence in all aspects of training and development.

The importance of repeat business and the development of long-term customer relations form the central themes of Unit 7. Course content explores the differences between satisfaction and delight, what it is that nurtures and encourages loyalty, why some businesses depend on long-term relationships more than others, and additional key concepts central to customer relationship management.

The value of customer feedback forms the central topic of Unit 9, in which candidates explore the true value and impact of listening to customers, effective monitoring and analysis of customer satisfaction, how to proactively monitor customer complaints, and the measurement of customer loyalty.

Course content in the second unit focuses more intensively on interpreting and understanding the needs and expectations of a target audience. Along with introducing the importance of customer understanding, candidates are guided through the process of listening to, questioning, and confirming customers’ needs.

The concept of the customer service excellence strategy is the central theme in Unit 4, which guides candidates through the creation of a strategy, marketing customer excellence strategies for the benefit of brand reputation, and how to effectively introduce a new program to current employees.

The relationship between communication and a strong customer service strategy represents the core focus of Unit 6. Candidates are introduced to communications strategy development, internal and external customer communication, and a variety of training materials, tools, and approaches.

Tried and tested strategies for dealing with unprofitable customers are introduced in Unit 8, guiding candidates through the analysis of customer value, better-understanding customer behavior, and ultimately how to turn an unprofitable customer into a profitable customer.

Program Dates


20 Apr
  • 09:00 AM
  • Sat
  • Classroom
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27 Apr
  • 09:00 AM
  • Sat
  • Classroom
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Expert Instructors & Teaching Methods


Mr. Tatek is a Certified Trainer and Executive Coach who has worked on multiple assignments including Leadership Development, Behavioral Training and Talent Management, with deep domain expertise in developing Human Capital. He is a T&D expert with over 15 years of comprehensive experience in consulting with leaders and decision-makers to improve business effectiveness and engage employees. Tatek, who brings about 20 years of relevant experience in the MENA region is a real people person passionate about using his strength and knowledge to train and help professionals grow. Mr Tatek’s experience in the banking, management & consultancy, and the learning & development industry has helped him make a mark for himself in the L&D field. He regularly works with senior executives, corporates, and at the same time, individual clients. After graduating with a Bachelor of Arts with a specialisation in Public Administration and Development Management, Mr Tatek has worked closely with the KHDA & CPD and delivered training programs across all levels of management. Mr Tatek is a genuinely exceptional communicator recognised for presenting complex topics with clarity, creativity and enthusiasm.

Work Experience

  • ⦾ Soft Skills Trainer & Senior Corporate Training Manager, Learners Point  Academy, Dubai, UAE
  • ⦾ Customer Service Manager, Western Union Money Transfer, Addis Ababa, Ethiopia
  • ⦾ Managing Partner, Quantum Consultancy, Addis Ababa, Ethiopia

 

Core Competencies

 

  • ⦾ Strategising on training framework spanning need analysis, mapping training requirements, gap bridging, content development and delivery to develop an efficient workforce and motivated employees who can achieve maximum productivity for fast-growing organisations
  • ⦾ Measuring training effectiveness
  • ⦾ Create training policies, procedures, and metrics and ensure their alignment with organisational goals
  • ⦾ Liaising with training bodies like KHDA and CPD
  • ⦾ Developing learning strategies that incorporate skills & knowledge
  • ⦾ Innovative training and coaching techniques and delivery style
  • ⦾ Conducting TNA using the Stop/Start & Continue methods

Tatek Abayneh Mebratu

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

CPD Certification

Earn a globally recognized CPD UK Certification with professional credit points. This certificate can be attested by The UAE Ministry of Foreign Affairs and International Cooperation (MoFAIC) for UAE visa issuance. 

KHDA Certificate

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Why Count on Learners Point?


Being an accredited provider of the Certified Customer Service Professional Training in Dubai, at Learners Point we help professionals master the necessary skill sets to complete the Certified Training Manager Course.

Following are the USPs our Certified Customer Service Professional Training in Dubai offers you:

  • We look at real-world scenarios organizations face and formulate our Certified Customer Service Professional Training in Dubai outline evaluating practical requirements
  • We also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke Certified Customer Service Professional Training in Dubai also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organizing group sessions, we also offer a guided learning experience to enhance the quality of our Certified Customer Service Professional Training in Dubai training program outline.
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience


"Impressive curriculum! Learners Point Academy's Certified Customer Service Professional Training in Dubai was comprehensive and tailored perfectly to the challenges we face in our industry."

Mohammed Farooq

Operations Manager

"Transformative experience! Learners Point Academy's Certified Customer Service Professional Training in Dubai empowered me with the tools and knowledge needed to elevate our service standards."

Aisha Khalid

Team Leader

"Highly beneficial program! Learners Point Academy's Certified Customer Service Professional Training in Dubai equipped me with valuable strategies to excel in customer interactions.”

Sarah Abbas

Front Desk Supervisor

"Excellent training! Learners Point Academy's Certified Customer Service Professional Training in Dubai helped me enhance my skills significantly.”

Fatima Ahmed

Customer Relations Manager

"Great investment in my career development! Learners Point Academy's Certified Customer Service Professional Training in Dubai provided practical insights that I could immediately apply in my role."

Ali Khan

Sales Executive

Our Graduates


Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on Certified Customer Service Professional Training in Dubai

The Customer Service Professional Training in Dubai covers a wide range of topics including effective communication, problem-solving, conflict resolution, and customer relationship management.

The training equips you with essential skills sought after by employers, opening up opportunities for advancement and career growth in the customer service field.

Learners Point offers 3 types of classes for the Customer Service Professional Training in Dubai. Students can choose between one of the following:

1)One-on-one training sessions
2)Instructor-led classroom-based group coaching
3)High-quality live and interactive online sessions

Upon completing the Customer Service Professional Training in Dubai, participants will receive a Certified Customer Service Professional certificate, recognized by industry standards.

The Customer Service Professional Training in Dubai is delivered in two languages; Arabic and English.



 

At Learners Point, if a participant doesn’t wish to proceed with the Customer Service Professional Training in Dubai after registration for any reason, he or she is eligible for a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the registration date. The refund will be processed within 4 weeks from the day of exit.