Customer Service Training in Dubai (UK Certification)

The Certified Customer Service Professional (UK certification) is a valued certification from the CPD certification service that demonstrates one’s expertise in customer services. The Certified Customer Service training is designed to familiarize professionals with the concepts and methods of customer service and enable them to deliver high-quality customer service. This Customer Service training course in Dubai makes professionals stand out from the crowd in excellent customer service delivery and management.

Accredited By

  • 24 Hours Training
  • Online / Classroom / Onsite
  • 23 Jul, 2023 / 23 Aug, 2023
  • Additional Program Dates
  • 100K+ Happy Students

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What is this Customer Service training course in Dubai all about?

The Customer Service course is designed to equip participants with effective customer handling techniques and best practices. The modules of this Customer Service training in Dubai expose participants to the roots of customer service including the importance of customers, their needs and wants and how customer services have evolved over time. With ample group discussions on real case studies, participants are trained to build rich knowledge of customer service. Thus this Customer Service training is apt for professionals to get equipped with needed rules and a positive attitude to enhance their approach to customers.

Why is getting trained as a Certified Customer Service Professional important?

In today’s business world, high-quality customer service plays a crucial role in the success and stability of every business at every level across sectors. By getting trained in Customer Service training, professionals gain a thorough understanding of the need to maintain ethics in customer service and enhance their expertise in the field. Furthermore, this Customer Service training enables professionals to acquire the CCSP certification that provides them with an upper hand in today’s competitive world.  

Why do companies hire professionals with Customer Service certification?

Customer Service certification is a global certification that validates one’s expertise in the tools, techniques, and effective customer service skills required in today’s demanding work environment. Companies hire these certified professionals as they help them provide their customers with the best experience in order to maintain relationships, status and success. These certified professionals are valuable assets to organizations as outstanding customer service can propel businesses to incredible heights.

Industry Trends

Customer service professionals play an important role in a company's success owing to the benefits they bring to businesses. This certification comes with its own set of merits and opportunities in the market. Let us see how.

Market trends

The demand for certified professionals is on the rise. Robert Half’s 2022 Salary Guide lists customer service among the hottest jobs in administrative and customer support which makes certified professionals on hot seats. According to the U. S Bureau of Labor Statistics, the employment of customer service representatives is projected to grow at higher rates from 2020 to 2030 bringing about 361,700 openings for customer service representatives each year.

Salary Trends

Customer service representatives are employed in nearly every industry, and this makes working in the customer service field extremely rewarding. Certifications in the customer service field bring a plethora of job opportunities and impressive salary packages. As per the data from, a Customer Service Representative in the United Arab Emirates typically earns around 7,260 AED per month. This can go up to AED 11,000 depending upon one’s experience in the field. 

Demand & Opportunities

Customer service is a large and quickly-growing field. With the right skill set, professionals can get jobs in customer service in almost any industry. This certification gives an assurance of the necessary competency in related roles, thus making these opportunities easier to avail.


Here are some of the roles that benefit from our Customer Service training course in Dubai (as observed in popular job portals): 

  • Customer Experience Managers organize, plan, and monitor a company's customer service department
  • Customer Services Supervisors oversee and assist customer service employees in the performance of their job duties
  • Customer Feedback Directors draft, implement and execute policies and procedures to facilitate a quality customer service experience.
  • Sales Managers are responsible for meeting sales targets as well as building and maintaining client relations
  • Customer Service Representatives address customer issues and resolve them in a timely and efficient manner



Course Outcome

Successful completion of our Customer Service course in Dubai will help you to:

  • Understand the importance and benefits of having excellent customer service skills
  • Master effective customer handling techniques and best practices
  • Explain how to employ expected workplace etiquette
  • Learn how to evaluate customer service through feedback and staff training
  • Develop high customer service standards within your organization


Course Module

The introductory course unit explores customer services as a concept, providing candidates with a broad overview of key customer service elements, the benefits of customer focus, identifying customer needs, caring for an existing customer base, and the evolution of customer service from a contemporary perspective.

Customer service strategy development enters the discussion in unit 3, which centers largely around the establishment of objectives, outlining a clear customer service vision and mission, the most important areas to focus on when developing a customer service strategy and building a culture where customer focus always takes precedence.

Precisely how, why, where and to what extent training and development are directly connected to customer service standards is explored in-depth throughout the 5th unit. Candidates investigate the identification of training and development objectives, a variety of effective training and development methods and how to incorporate customer service excellence in all aspects of training and development.

The importance of repeat business and the development of long-term customer relations form the central themes of Unit 7. Course content explores the differences between satisfaction and delight, what it is that nurtures and encourages loyalty, why some businesses depend on long-term relationships more than others, and additional key concepts central to customer relationship management.

The value of customer feedback forms the central topic of Unit 9, in which candidates explore the true value and impact of listening to customers, effective monitoring and analysis of customer satisfaction, how to proactively monitor customer complaints, and the measurement of customer loyalty.

Course content in the second unit focuses more intensively on interpreting and understanding the needs and expectations of a target audience. Along with introducing the importance of customer understanding, candidates are guided through the process of listening to, questioning, and confirming customers’ needs.

The concept of the customer service excellence strategy is the central theme in Unit 4, which guides candidates through the creation of a strategy, marketing customer excellence strategies for the benefit of brand reputation, and how to effectively introduce a new program to current employees.

The relationship between communication and a strong customer service strategy represents the core focus of Unit 6. Candidates are introduced to communications strategy development, internal and external customer communication, and a variety of training materials, tools, and approaches.

Tried and tested strategies for dealing with unprofitable customers are introduced in Unit 8, guiding candidates through the analysis of customer value, better-understanding customer behavior, and ultimately how to turn an unprofitable customer into a profitable customer.

Program Dates

Expert Instructors & Teaching Methods

Mr. Tatek is a Certified Trainer and Executive Coach who has worked on multiple assignments including Leadership Development, Behavioral Training and Talent Management, with deep domain expertise in developing Human Capital. He is a T&D expert with over 15 years of comprehensive experience in consulting with leaders and decision-makers to improve business effectiveness and engage employees. Tatek, who brings about 20 years of relevant experience in the MENA region is a real people person passionate about using his strength and knowledge to train and help professionals grow. Mr Tatek’s experience in the banking, management & consultancy, and the learning & development industry has helped him make a mark for himself in the L&D field. He regularly works with senior executives, corporates, and at the same time, individual clients. After graduating with a Bachelor of Arts with a specialisation in Public Administration and Development Management, Mr Tatek has worked closely with the KHDA & CPD and delivered training programs across all levels of management. Mr Tatek is a genuinely exceptional communicator recognised for presenting complex topics with clarity, creativity and enthusiasm.

Work Experience

  • ⦾ Soft Skills Trainer & Senior Corporate Training Manager, Learners Point  Academy, Dubai, UAE
  • ⦾ Customer Service Manager, Western Union Money Transfer, Addis Ababa, Ethiopia
  • ⦾ Managing Partner, Quantum Consultancy, Addis Ababa, Ethiopia


Core Competencies


  • ⦾ Strategising on training framework spanning need analysis, mapping training requirements, gap bridging, content development and delivery to develop an efficient workforce and motivated employees who can achieve maximum productivity for fast-growing organisations
  • ⦾ Measuring training effectiveness
  • ⦾ Create training policies, procedures, and metrics and ensure their alignment with organisational goals
  • ⦾ Liaising with training bodies like KHDA and CPD
  • ⦾ Developing learning strategies that incorporate skills & knowledge
  • ⦾ Innovative training and coaching techniques and delivery style
  • ⦾ Conducting TNA using the Stop/Start & Continue methods

Tatek Abayneh Mebratu

Mr. Pinaki Chakraborty is a renowned corporate trainer having more than 30 years of experience altogether. Mr. Pinaki has worked extensively for 22 years in the training and development of employees. He has hands-on experience in Customer Service Management, Office Management, Time Management, and 30 other crucial management-related topics. He has delivered training in every part of Dubai and India and won accolades in various public speaking competitions. Having trained students in more than 80 countries, the beneficiary of this training includes banking employees to FMCG employees. The best part about his training is that he customizes and presents in a simplistic way for the students to learn comfortably. According to Mr. Chakraborty, all students should feel valued and supported in a classroom atmosphere that is supportive and upbeat. He is committed to assisting students in realizing their maximum potential and developing them into successful, well-rounded people, both professionally and personally.

Work Experience

  • ⦾ Corporate Trainer & Organizational Development Consultant, Learners Point Academy, Dubai
  • ⦾ Corporate Training and Development Manager, Madi International, Dubai
  • ⦾ Corporate Trainer, Brain Power Training Centre, Dubai

Major Clients

  • ⦾ ITC Ltd.
  • ⦾ Dr. Reddy’s Foundation
  • ⦾ Cox & Kings Tours
  • ⦾ NSEit (National Stock Exchange)
  • ⦾ Tower Auto India (Unit Of Tower USA)
  • ⦾ HDFC Bank
  • ⦾ Rajiv Gandhi Intl. Airport, Hyderabad
  • ⦾ Air Liquide
  • ⦾ Randstad
  • ⦾ Mylan Labs
  • ⦾ Larsen & Toubro (L&T – Construction Div)
  • ⦾ United Technologies Co.(Otis, Carrier)
  • ⦾ Deloitte Audit
  • ⦾ Llyods Steel
  • ⦾ Hyundai Motors R&D Team
  • ⦾ Coca-Cola

Mr. Pinaki Chakraborty

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

CPD Certification

Earn a globally recognized CPD UK Certification with professional credit points. This certificate can be attested by The UAE Ministry of Foreign Affairs and International Cooperation (MoFAIC) for UAE visa issuance. 

KHDA Certificate

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Why Count on Learners Point?

Being the leading provider of the Customer Service training course in Dubai, at Learners Point Academy we help professionals master the necessary skill sets by successfully completing the course.

Following are the USPs of our Certified Customer Service training in Dubai offers you:

  • We look at real-world scenarios organizations face and formulate our Customer Service training evaluating practical requirements
  • Apart from theoretical knowledge, we also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke Customer Service course in Dubai also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organizing group sessions, we also offer a guided learning experience to enhance the quality of our Customer Service training program
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

"The Customer Service training in Dubai provided me with valuable insights into the customer experience and how to create a positive and lasting impression on customers. I have already started to implement the strategies and techniques I learned and have seen an improvement in our customer interactions."

Molly Finch

Front Desk Receptionist

"The customer service training in Dubai was well-structured and comprehensive, and the trainers were able to tailor the content to meet the needs of our organization. The training has helped us to improve our customer service standards and increase customer satisfaction."

Farzana Ul Fitr

Call Center Agent

"The customer service training covered a wide range of topics, from effective communication to handling difficult customers. The practical exercises and case studies helped me to apply the concepts learned in real-life scenarios."

Mariam Haq

Sales Representative

"The trainers were knowledgeable and engaging, and they created a supportive learning environment that encouraged participation and collaboration. The training has given me the skills and confidence to provide outstanding customer service in any situation."

Shehnaz Farudi

Customer Experience Manager

"The customer service training in Dubai was extremely valuable to me. I now have a much better understanding of the importance of customer service and how to deliver exceptional service to our customers."

Zain Firad

Customer Service Representative

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on Customer Service Training in Dubai (UK Certification)

The customer service field is a good career choice as it offers plenty of job opportunities across industries and a great roam for career growth. A career in customer service can lead you down a variety of job roles in different industries which are in demand and rewarding. With a considerably higher projected job growth rate between 2020 and 2030, customer service is a high-growth industry.
Certified Customer Service Professional certification is a globally recognized credential issued by the CPD certification services. This CCSP certification validates the field excellence for customer service professionals and their proficiency in critical concepts in customer service delivery and management. Owing to the significance of professional certification in the global employment market, this Certified Customer Service Professional certification can assure you of a multitude of job opportunities and increased earning potential.
This Certified Customer Service training is best suited for professionals interested in accelerating their learning curve in the field of customer service by enhancing their skills and knowledge.
The training sessions at Learners Point are interactive, immersive, and intensive hands-on programs. We offer 3 modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-to-one training session, or high-quality live and interactive online sessions as per convenience.
As every aspect of an organization considers customer satisfaction a crucial part of their business growth, customer service as an industry has emerged as one of the fastest-growing sectors over the decade. Due to the economical advancements in the nation, Dubai is attracting aspiring professionals. These growing trends contribute to the creation of new opportunities that are ever more critical raising the demand and competition for top talent in Dubai.
The Certified Customer Service Professional course equips you with effective customer handling techniques and best practices. Supported with ample group discussions on real case studies, you can acquire a rich knowledge of customer service. Thus this Certified Customer Service Professional certification course is apt for you to impart needed rules and a positive attitude to enhance your approach to customers.
No, there aren’t any specific entry requirements for enrolling in this Certified Customer Service training in Dubai. However, a minimum of professional working experience will be an added advantage.
At Learners Point, if a participant doesn’t wish to proceed with the training after the registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the day of exit.
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