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Delegation Skills

Delegation Skills Course Summary

Of all the key competencies for supervisors and managers, two of the most important are learning to manage individual performance on a daily basis and learning to delegate. Both represent difficult learning curves. Without mastering delegation, it is impossible to expand your range of responsibility, to empower others or to grow into your role and responsibilities. For many, it is a difficult transition from being paid for doing it yourself to getting the work done through others. Delegation is a critical skill to assist time-starved supervisors and managers in becoming more effective for themselves, their teams and their organizations.

This course offers a mix of self-awareness, guidance, skills, ideas, tools and methods to master this critical competence.


Course Objectives

By the end of this training, delegates will be able to:

  • Understand the principles, processes and methods of delegation
  • Identify appropriate delegation opportunities
  • Positively engage with and delegate to others
  • Maintain control while delegating
  • Enhance the job satisfaction and development of others
  • Assume a broader level of responsibility because of your mastery of delegation

Course Outline

Understanding Delegation

  • Defining
  • Formal / informal
  • Barriers / benefits
  • How others benefit
  • The cost of not letting go

The Delegation Process

  • 5 stage sequence
  • Right task / right person
  • Briefing and goal setting

Communication and Briefing

  • Practical skills
  • Briefing styles
  • Clear communication

Goals, Outcomes and Monitoring

  • Measuring progress
  • Goals fit for purpose
  • Managing problems
  • Monitoring systems
  • Maintaining responsibility

Support and Coaching

  • Coaching and delegation
  • Push / pull strategies
  • Recognizing success

Important Lessons

  • Ways to motivate
  • Capturing learning
  • Areas unsuitable for delegation
  • Key review questions
  • Do’s and dont’s

Who Needs this Course?

Anyone who needs to master the critical skill of delegation

Course Objectives

By the end of this training, delegates will be able to:

  • Understand the principles, processes and methods of delegation
  • Identify appropriate delegation opportunities
  • Positively engage with and delegate to others
  • Maintain control while delegating
  • Enhance the job satisfaction and development of others
  • Assume a broader level of responsibility because of your mastery of delegation

Course Outline

Understanding Delegation

  • Defining
  • Formal / informal
  • Barriers / benefits
  • How others benefit
  • The cost of not letting go

The Delegation Process

  • 5 stage sequence
  • Right task / right person
  • Briefing and goal setting

Communication and Briefing

  • Practical skills
  • Briefing styles
  • Clear communication

Goals, Outcomes and Monitoring

  • Measuring progress
  • Goals fit for purpose
  • Managing problems
  • Monitoring systems
  • Maintaining responsibility

Support and Coaching

  • Coaching and delegation
  • Push / pull strategies
  • Recognizing success

Important Lessons

  • Ways to motivate
  • Capturing learning
  • Areas unsuitable for delegation
  • Key review questions
  • Do’s and dont’s

Who Needs this Course?

Anyone who needs to master the critical skill of delegation

Contact Us

Suite #101, AL-Tawhidi 1 Building, Next to ADCB Bank, Bank Street, Khaled Bin Waleed Road, Bur Dubai - Dubai. U.A.E. P.O.Box: 94743 Dubai, UAE.

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Direction from Metro: Al Fahidi Metro, Exit 1 elevator - walk approx 1 minute towards Burjuman.

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