Effective Communication Skills Training

Enhance your effective communication skills with our 24-hour KHDA training. The course helps participants to interact confidently and stay focused. This course assists them in sharing ideas, understanding others, and ensuring messages are received with clarity and intent. The sender and receiver feel satisfied if the communication is made effectively. It is not merely about speaking or writing; it's about communicating messages in a way that is understood and provides a meaningful connection.

Accredited By

  • 24 Hours Training
  • Online / Classroom / Onsite
  • 27 Jul, 2024 / 27 Jul, 2024
  • Additional Program Dates
  • 100K+ Happy Students

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What is The Effective Communication Skills All About?

Effective Communication Skills involve the exchange of ideas, thoughts, and information to achieve the intended purpose efficiently. In simpler terms, it's about presenting views in a manner that's easily understood by the receiver. It's a process where the sender ensures their message is conveyed clearly and effectively. This clarity improves understanding and minimizes the chances of misinterpretation. 

Why is The Effective Communication Skills Important?

Effective Communication Skills ensure that all parties involved feel satisfied and accomplished. Clear delivery of messages eliminates any form of misunderstanding, thereby reducing the potential for conflict. When precise and well-executed communication provides a sense of mutual understanding and cooperation among individuals or groups. 

How Do the Effective Communication Skills Help You Get Hired by Companies?

Effective Communication Skills in the professional domain involve transferring important information accurately from one source to another. When this information is transferred clearly and effectively, businesses can operate more efficiently. Effective workplace communications are important in driving better results for individuals, teams, and organizations.

Industry Trends

Effective Communication Skills are crucial given the rapid evolution of technology in recent times. These advancements have undeniably influenced how organizations and customers interact with each other. 

Some of the notable trends to watch out for in the upcoming years are as follows:

  • ➤ AI Is Shaping User Experience
  • ➤ Search Generative Experience Will Dominate the Search
  • ➤ Focus on Omnichannel Communication
  • ➤ The Rise of Short-Video Content
  • ➤ Live Streaming is Here to Stay

Market trends

Statistics demonstrate the influence of effective communication skills as an important part of the business. 86% of executives and workers believe that ineffective cooperation and communication are the root causes of organizational failures. On the other hand, if taught properly productive teams can increase output by as much as 25%. The size of the communication market, estimated at USD 15.4 billion in 2020, is expected to expand significantly, with a predicted USD 45.4 billion by 2028. 

Salary Trends

In the IT services sector, effective communication skills are extremely important. According to a survey, 57% of security professionals believe that effective communication is the most important soft skill that their employer needs. Furthermore, certain professionals earn higher salaries than others, such as public relations managers or marketing managers.

Some of the salaries earned by professionals in the MENA region are as follows:

  • ➤ Dubai: AED 16,000 monthly
  • ➤ Bahrain: 12,840 BHD annually
  • ➤ Kuwait: 21,400 KWD per year

These figures indicate that Effective Communication Skills offers lucrative job opportunities in the region and qualified professionals are much valued.

Demand & Opportunities

Effective Communication Skills are essential for maintaining efficiency and productivity within every organization. Candidates who possess the ability to communicate information effectively, negotiate skillfully, and confidently interact with customers are highly sought after in the job market. 

Some of the job opportunities are as follows:

  1. Customer Service Representative
  2. Marketing Manager
  3. Content Writer
  4. Sales Executive
  5. Social Media Manager

Course Outcome

Successful completion of the Effective Communication Skills will enable individuals to:

  • Develop a complete understanding to facilitate collaborative work with others.
  • Acquire knowledge and skills in various communication techniques.
  • Practice and adhere to the 7Cs of Communication for effective interaction.
  • Familiarize yourself with different types of communication to adapt to diverse situations.
  • Understand and practice interview etiquette to present yourself professionally in job interviews.

Course Module

  • The Characteristics of an Effective Communicator
  • Importance of Communication in the 21st Century
  • Communication Self-Assessment
  • Basics of Communication
  • Elements of Effective Communication
  • Summary
  • What You Say Matters
  • Effect and Impact of Power Words
  • Positive Communication
  • Words for Success
  • Words to Avoid
  • Practice Activities & Constructive Feedback
  • Introduction | Body Language
  • Elements of Non-Verbal Communication
  • Do’s and Don’t
  • Interpretation of Various Body Signals
  • Recommended Postures for Workplace Communication
  • Summary and Practice
  • Introduction | Questioning Skills
  • Use of Effective Probing In Communication
  • What is Acknowledgement?
  • Benefits of Sincere Acknowledgements
  • The Conversation Cycle
  • Rapport Building
  • Summary & Assignment
  • An Introduction | Components of Communication –
  • Verbal Communication
  • Importance of the Tone
  • Non – Verbal Communication
  • Application and Practice
  • Assessment and Personal Constructive Feedback
  • Introduction | The ‘How’ of Effective Communication
  • Pronunciation and Syllable Stress
  • Common Grammatical Errors
  • Construct Effective Sentences
  • Word Stress for Vocal Impact
  • Role-plays and Constructive Feedback
  • Introduction | Listening
  • The Impact of Listening on Communication
  • The 3 Levels of Listening
  • Listening with Empathy
  • How to Display Effective Listening
  • Practice Activities & Constructive Feedback
  • Types of Communication
  • Introduction to Assertiveness
  • The Art of Assertive Communication
  • Applying Communication Components Effectively
  • Cross-cultural Communication
  • Summary & Personal Constructive Feedback
  • Personal Development Plan

Program Dates

27 Jul
  • 11:00 AM
  • Sat
  • Classroom
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Expert Instructors & Teaching Methods

Mr. Tatek is a Certified Trainer and Executive Coach who has worked on multiple assignments including Leadership Development, Behavioral Training and Talent Management, with deep domain expertise in developing Human Capital. He is a T&D expert with over 15 years of comprehensive experience in consulting with leaders and decision-makers to improve business effectiveness and engage employees. Tatek, who brings about 20 years of relevant experience in the MENA region is a real people person passionate about using his strength and knowledge to train and help professionals grow. Mr Tatek’s experience in the banking, management & consultancy, and the learning & development industry has helped him make a mark for himself in the L&D field. He regularly works with senior executives, corporates, and at the same time, individual clients. After graduating with a Bachelor of Arts with a specialisation in Public Administration and Development Management, Mr Tatek has worked closely with the KHDA & CPD and delivered training programs across all levels of management. Mr Tatek is a genuinely exceptional communicator recognised for presenting complex topics with clarity, creativity and enthusiasm.

Work Experience

  • ⦾ Soft Skills Trainer & Senior Corporate Training Manager, Learners Point  Academy, Dubai, UAE
  • ⦾ Customer Service Manager, Western Union Money Transfer, Addis Ababa, Ethiopia
  • ⦾ Managing Partner, Quantum Consultancy, Addis Ababa, Ethiopia


Core Competencies


  • ⦾ Strategising on training framework spanning need analysis, mapping training requirements, gap bridging, content development and delivery to develop an efficient workforce and motivated employees who can achieve maximum productivity for fast-growing organisations
  • ⦾ Measuring training effectiveness
  • ⦾ Create training policies, procedures, and metrics and ensure their alignment with organisational goals
  • ⦾ Liaising with training bodies like KHDA and CPD
  • ⦾ Developing learning strategies that incorporate skills & knowledge
  • ⦾ Innovative training and coaching techniques and delivery style
  • ⦾ Conducting TNA using the Stop/Start & Continue methods

Tatek Abayneh Mebratu

Why Count on Learners Point?

Being an accredited provider of Effective Communication Skills, at Learners Point we help professionals master the necessary skill sets to complete the Effective Communication Skills Training.

Following are the USPs our Effective Communication Skills offers you:

  • We look at real-world scenarios organizations face and formulate our Effective Communication Skills outline evaluating practical requirements
  • We also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke Effective Communication Skills also equip you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organizing group sessions, we also offer a guided learning experience to enhance the quality of our Effective Communication Skills training program outline.
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

"After completing this course, I feel more connected to my peers and colleagues. Effective communication has become a cornerstone of my success."

Abraham Baid

Human Resource Coordinator

"I appreciate how this training emphasized the importance of understanding different perspectives. It has made me a more empathetic communicator."

Rafaqi Haque

Sales Executive

"I used to struggle with staying focused during conversations, but this course taught me strategies to maintain my attention and actively engage with others."


Youhan Mohmid

Project Manager

"The practical exercises were incredibly helpful in improving my communication skills. I learned valuable techniques that I can apply in my daily interactions."

Harmina Shah

Customer Service Representative

"This training helped me gain confidence in expressing my ideas clearly. I now feel more equipped to communicate effectively in both personal and professional settings."

Rakib Sheikh

Communications Specialist

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on Effective Communication Skills

There are no specific prerequisites required to enrol for the Effective Communication Skills training program.

The duration for Effective Communication Skills exam is 3 hours.

The passing mark for the Effective Communication Skills exam is 35.

The training hour of 24 hours is required to complete Effective Communication Skills Training program.

Effective communication skills are vital for the growth and development of an individual’s career. With exemplary communication skills, an individual can be eligible for some very lucrative career options. Some of these top high-paying jobs that require effective communication skills are Journalist, Business Development Representative, Director of Public Relations etc. 

Yes. Upon completion of the course, you will get an effective communication skills training certification. 

The accreditation body for Effective Communication Skills Certification is the Knowledge and Human Development Authority (KHDA).

The total number of questions in the Effective Communication Skills exam is 70.

The benefits of pursuing effective communication skills course are as follows: 1)Team Building 2)Increased Job Satisfaction 3)Problem-Solving Technique 4)Handle Conflict 5)Increase Productivity and Employee Engagement

Apart from theoretical sessions, the course in Effective Communication Skills consists of: 1)Face to Face-to-face Interaction with the Instructor 2)Doubt Clearing Session 3)Tips to Clear the Examination on the First Attempt

Challenges in communication are common. It is important to master the art of communication especially if you are a project management professional. It is necessary to know about effective communication challenges faced in project management for successful execution of projects so that these hurdles can be overcome with ease.