Effective Communication Skills Training
KHDA approved program
24 hours of extensive coaching
8 distinct modules on industry standards
Establish meaningful connections
Facilitate collaborative workplaces
Easy payment options with instalments
4.9/5
4308 Enrolled
Overview
What you will learn:
- Learn 7Cs of communication in Effective Communication Skills Training
- Craft clear and concise messages
- Improve active listening skills
- Master non-verbal communication
- Give & receive constructive feedback
- Learn cultural sensitivity in communication
- Identify & overcome communication barriers
Upcoming sessions
Curriculum
1
The Characteristics of an Effective Communicator
2
Importance of Communication in the 21st Century
3
Communication Self-Assessment
4
Basics of Communication
5
Elements of Effective Communication
6
Summary
1
An Introduction | Components of Communication
2
Verbal Communication
3
Importance of the Tone
4
Non – Verbal Communication
5
Application and Practice
6
Assessment and Personal Constructive Feedback
1
What You Say Matters
2
Effect and Impact of Power Words
3
Positive Communication
4
Words for Success
5
Words to Avoid
6
Practice Activities & Constructive Feedback
1
Introduction | The ‘How’ of Effective Communication
2
Pronunciation and Syllable Stress
3
Common Grammatical Errors
4
Construct Effective Sentences
5
Word Stress for Vocal Impact
6
Role-plays and Constructive Feedback
1
Introduction | Body Language
2
Elements of Non-Verbal Communication
3
Do’s and Don’t
4
Interpretation of Various Body Signals
5
Recommended Postures for Workplace Communication
6
Summary and Practice
1
Introduction | Listening
2
The Impact of Listening on Communication
3
The 3 Levels of Listening
4
Listening with Empathy
5
How to Display Effective Listening
6
Practice Activities & Constructive Feedback
1
Introduction | Questioning Skills
2
Use of Effective Probing In Communication
3
What is Acknowledgement?
4
Benefits of Sincere Acknowledgements
5
The Conversation Cycle
6
Rapport Building
7
Summary & Assignment
1
Types of Communication
2
Introduction to Assertiveness
3
The Art of Assertive Communication
4
Applying Communication Components Effectively
5
Cross-cultural Communication
6
Summary & Personal Constructive Feedback
7
Personal Development Plan
Tatek Abayneh Mebratu
Mr. Tatek is a Certified Trainer and Executive Coach with over 20 years of experience in the MENA region. He specializes in Leadership Development, Behavioral Training, and Talent Management, with deep expertise in Human Capital development.
With a career spanning over 15 years in training and consulting, Mr. Tatek has worked with senior executives and corporate teams to enhance business performance and employee engagement.
He holds a Bachelor of Arts in Public Administration and Development Management and has delivered training programs across all management levels. His work with KHDA and CPD further highlights his credibility in the field. Tatek has also held roles in the banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy. Currently, he serves as a Senior Corporate Training Manager at Learners Point Academy, Dubai.
Core Competencies:
- Strategising on training framework spanning need analysis, mapping training requirements, and delivery to develop an efficient workforce and motivated employees for maximum productivity in fast-growing organisations
- Measuring training effectiveness
- Create training policies, procedures, and metrics and ensure their alignment with organisational goals
- Innovative training and coaching techniques and delivery style
- Conducting TNA using the Stop/Start & Continue methods
Professional Qualifications:
- Certified Trainer (CPD) with expertise in Leadership Development, Behavioral Training, and Talent Management
- Certified in Coaching Skills for Leaders and Managers, Marketing and Communication, and Corporate and Strategic Communication Skills for Managers
- Certified in Investigative Journalism
- Master of Business Administration (MBA) in Marketing and Sales from Amity University
- Bachelor of Arts in Public Administration and Development Management from Alpha University College
- Over 20 years of experience in the MENA region, specializing in Human Capital development and corporate training
- Extensive experience in training programs across all management levels, including work with KHDA and CPD
- Proven track record in leadership roles within banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy
- Currently serving as Senior Corporate Training Manager at Learners Point Academy, Dubai
Learning Outcomes
This course helps you master the art of communication:
1
Grasp the basic principles and importance of effective communication
2
Learn techniques for crafting clear and concise messages in both written and verbal communication
3
Develop strategies to build rapport and establish trust with colleagues and clients
4
Acquire skills to handle challenging conversations with confidence and poise
5
Identify common barriers to effective communication and strategies to overcome them
KHDA Certificate
Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.
Learners Point Certificate
Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.
Overall ratings by our students
Related courses
Frequently asked questions
The Effective Communication Skills Training is a soft skills qualification program enhances an individual’s ability to articulate their ideas with clarity, listen effectively and engage in both verbal and non-verbal communication. We help individuals to improve their interactions in personal, professional and even multicultural settings.
This course can benefit professionals who wish to improve workplace communication, managers and leaders enhancing team interactions, customer service representatives. It is also ideal for students and anyone seeking to build better personal and professional relationships.
Here are the benefits of pursuing this course in both personal and professional settings are as follows:
1.Improved team building ability
2.Increased Job Satisfaction
3. Enhanced problem-solving skills
4. Expertise in handling conflict
5.Increased productivity and employee engagement
Apart from theoretical sessions, the Effective Communication Skills Training comprises:
1.Face to Face-to-face Interaction with the Instructor
2.Doubt Clearing Session
3.Tips to Clear the Examination on the First Attempt
Yes, you can attend the Effective Communication Skills Training from other locations in GCC regions. We train individuals from multiple locations toward successfully obtaining this valued certification.
Individuals with strong communication skills can improve collaboration, build strong professional relationships, pitch ideas and unlock networking opportunities. It improves your leadership presence, optimise team productivity and ultimately enhancing your career prospects, not just in Dubai but worldwide.
Non-verbal communication is equally significant as verbal interactions, as it conveys emotions and intentions through gestures, facial expressions, body language and tone of voice. It can reinforce and even contradict verbal messages, improve clarity and help in building rapport in both personal and professional settings.
Effective communication enhances teamwork by promoting collaboration, clarifying roles and encouraging constructive feedback among team members. It also equips individuals with conflict resolution techniques, enabling teams identify potential risks,navigate disagreements constructively, build positive relationships.Thus, improving the overall work environment and synergy.
Listening has a integral role in becoming a good communicator. It improves interactions, by enabling individuals to properly understand the conveyed messages and respond appropriately. Practicing listening skills including empathetic listening can help foster trust, build connections, minimise conflicts and promote collaboration.
Focus on active listening, clear expression, empathy to improve relationships and solve issues. Incorporate these techniques while interacting with friends, family, colleagues and even strangers.
Common barriers to effective communication include, language and cultural differences, preconceived notions,emotional distractions, lack of clarity, and excessive information.
Strong communication skills are highly valued in Dubai’s job market, particulary for its diverse and multicultural business environment. Industries like hospitality, tourism seek individuals who can build strong client relationships, work effectively in teams and understand cultural nuances.
Individuals with exemplary communication skills are eligible for some very lucrative career options. Some of these top high-paying jobs that require effective communication skills are journalist, business development representative, director of public relations, etc.
It is important to master the art of communication especially if you are a project management professional. It is necessary to know about communication challenges faced in project management for successful execution of projects so that these hurdles can be overcome with ease.
Do you want to learn more about Learners Point Academy?
- Learn more about courses
- Understand about our methodology
- Let’s talk about Corporate trainings
- Anything else that you want to know, we are here for you!
Enquire Now Call Now
