Effective Communication Skills Training in Dubai

KHDA approved program

24 hours of extensive coaching

8 distinct modules on industry standards

Establish meaningful connections

Facilitate collaborative workplaces

Easy payment options with instalments

4.6/5

4576 Enrolled

Overview

Somethings you need before starting

Learn 7Cs of communication
Craft clear and concise messages
Improve active listening skills
Master non-verbal communication
Give & receive constructive feedback
Learn cultural sensitivity in communication
Identify & overcome communication barriers

Learning Objectives

Upon finishing the training, you will master

Grasp the basic principles and importance of effective communication

Learn techniques for crafting clear and concise messages in both written and verbal communication

Develop strategies to build rapport and establish trust with colleagues and clients

Acquire skills to handle challenging conversations with confidence and poise

Identify common barriers to effective communication and strategies to overcome them

Ready to get started?

Overall ratings by our students

Upcoming sessions

Tatek Abayneh Mebratu

Mr. Tatek is a Certified Trainer and Executive Coach with over 20 years of experience in the MENA region. He specializes in Leadership Development, Behavioral Training, and Talent Management, with deep expertise in Human Capital development.

With a career spanning over 15 years in training and consulting, Mr. Tatek has worked with senior executives and corporate teams to enhance business performance and employee engagement.

He holds a Bachelor of Arts in Public Administration and Development Management and has delivered training programs across all management levels. His work with KHDA and CPD further highlights his credibility in the field. Tatek has also held roles in the banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy. Currently, he serves as a Senior Corporate Training Manager at Learners Point Academy, Dubai.

Core Competencies:

Strategising on training framework spanning need analysis, mapping training requirements, and delivery to develop an efficient workforce and motivated employees for maximum productivity in fast-growing organisations
Measuring training effectiveness
Create training policies, procedures, and metrics and ensure their alignment with organisational goals
Innovative training and coaching techniques and delivery style
Conducting TNA using the Stop/Start & Continue methods

Professional Qualifications:

Certified Trainer (CPD) with expertise in Leadership Development, Behavioral Training, and Talent Management
Certified in Coaching Skills for Leaders and Managers, Marketing and Communication, and Corporate and Strategic Communication Skills for Managers
Certified in Investigative Journalism
Master of Business Administration (MBA) in Marketing and Sales from Amity University
Bachelor of Arts in Public Administration and Development Management from Alpha University College
Over 20 years of experience in the MENA region, specializing in Human Capital development and corporate training
Extensive experience in training programs across all management levels, including work with KHDA and CPD
Proven track record in leadership roles within banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy
Currently serving as Senior Corporate Training Manager at Learners Point Academy, Dubai

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

KHDA Certificate

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Related courses

Curriculum

The Characteristics of an Effective Communicator
Importance of Communication in the 21st Century
Communication Self-Assessment
Basics of Communication
Elements of Effective Communication
Summary

An Introduction | Components of Communication –
Verbal Communication
Importance of the Tone
Non – Verbal Communication
Application and Practice
Assessment and Personal Constructive Feedback

What You Say Matters
Effect and Impact of Power Words
Positive Communication
Words for Success
Words to Avoid
Practice Activities & Constructive Feedback

Introduction | The ‘How’ of Effective Communication
Pronunciation and Syllable Stress
Common Grammatical Errors
Construct Effective Sentences
Word Stress for Vocal Impact
Role-plays and Constructive Feedback

Introduction | Body Language
Elements of Non-Verbal Communication
Do’s and Don’t
Interpretation of Various Body Signals
Recommended Postures for Workplace Communication
Summary and Practice

Introduction | Listening
The Impact of Listening on Communication
The 3 Levels of Listening
Listening with Empathy
How to Display Effective Listening
Practice Activities & Constructive Feedback

Introduction | Questioning Skills
Use of Effective Probing In Communication
What is Acknowledgement?
Benefits of a Sincere Acknowledgements
The Conversation Cycle
Rapport Building
Summary & Assignment

Types of Communication
Introduction to Assertiveness
The Art of Assertive Communication
Applying Communication Components Effectively
Cross-cultural Communication
Summary & Personal Constructive Feedback
Personal Development Plan

Frequently asked questions

The communication skills course is designed to improve one’s ability to express ideas with clarity, listen effectively and excel in both verbal and non-verbal communication. It helps participants enhance their interactions in personal, professional and multicultural environments.

Learners Point offers 3 types of classes for the course on Effective Communication Skills Students can choose between one of the following:

1)One-on-one training sessions
2)Instructor-led classroom-based group coaching
3)High-quality live and interactive online sessions

Here are the key topics covered in this training program to improve your communication abilities:

1.Verbal Communication
2.Nonverbal Communication
3.Active Listening
4.Written Communication
5.Presentation Skills
6.Conflict Resolution
7.Interpersonal Skills
8.Emotional Intelligence
9.Cross-Cultural Communication

This program is beneficial for professionals at all career levels in Dubai, such as managers, team leaders, sales and customer service representatives. It is suitable for anyone seeking improve their interpersonal communication in their personal or professional life.

Pursuing an effective communication skills training can offer several advantages. For example, improved clarity in communication, boost in confidence, better workplace relationships and enhanced problem-solving ability.

Individuals who have undergone communication skills training sets themselves apart in Dubai’s multicultural environment. This is because they understand and respect diverse cultures, and encourage a more inclusive workplace. Additionally, their ability to interact with clarity helps to minimise misunderstandings, promote collaboration and improve business relationships alongside employee satisfaction.

Strong communication skills play a pivotal role in Dubai’s customer service sector. Enhanced communication helps service providers to understand customer needs, foster positive relationships, and address and resolve issues effectively. It leads to a high-quality customer experience, which is specifically crucial in Dubai’s diverse and culturally sensitive atmosphere.

Absolutely! Communication skills are highly valued in Dubai’s growing tech industry. Companies seek professionals who can communicate complex ideas to clients, collaborate and coordinate with global teams, and manage projects efficiently.

Indeed. Professionals at various career stages are intended to benefit from our training program. It offers sophisticated methods in dispute resolution, presentation, and interpersonal communication. Regardless of your years of experience, the training is extremely beneficial since it helps you develop your leadership and teamwork abilities, strengthen professional relationships, and enhance your communication style.