Effective Communication Skills Training in Dubai
KHDA approved program
24 hours of extensive coaching
8 distinct modules on industry standards
Establish meaningful connections
Facilitate collaborative workplaces
Easy payment options with instalments
4.6/54.6/5Overview
Somethings you need before starting
- Learn 7Cs of communication
- Craft clear and concise messages
- Improve active listening skills
- Master non-verbal communication
- Give & receive constructive feedback
- Learn cultural sensitivity in communication
- Identify & overcome communication barriers
Upcoming sessions
Curriculum
- •The Characteristics of an Effective Communicator
- •Importance of Communication in the 21st Century
- •Communication Self-Assessment
- •Basics of Communication
- •Elements of Effective Communication
- •Summary
- •An Introduction | Components of Communication –
- •Verbal Communication
- •Importance of the Tone
- •Non – Verbal Communication
- •Application and Practice
- •Assessment and Personal Constructive Feedback
- •What You Say Matters
- •Effect and Impact of Power Words
- •Positive Communication
- •Words for Success
- •Words to Avoid
- •Practice Activities & Constructive Feedback
- •Introduction | The ‘How’ of Effective Communication
- •Pronunciation and Syllable Stress
- •Common Grammatical Errors
- •Construct Effective Sentences
- •Word Stress for Vocal Impact
- •Role-plays and Constructive Feedback
- •Introduction | Body Language
- •Elements of Non-Verbal Communication
- •Do’s and Don’t
- •Interpretation of Various Body Signals
- •Recommended Postures for Workplace Communication
- •Summary and Practice
- •Introduction | Listening
- •The Impact of Listening on Communication
- •The 3 Levels of Listening
- •Listening with Empathy
- •How to Display Effective Listening
- •Practice Activities & Constructive Feedback
- •Introduction | Questioning Skills
- •Use of Effective Probing In Communication
- •What is Acknowledgement?
- •Benefits of a Sincere Acknowledgements
- •The Conversation Cycle
- •Rapport Building
- •Summary & Assignment
- •Types of Communication
- •Introduction to Assertiveness
- •The Art of Assertive Communication
- •Applying Communication Components Effectively
- •Cross-cultural Communication
- •Summary & Personal Constructive Feedback
- •Personal Development Plan
Meet your Trainer
Tatek Abayneh Mebratu
Mr. Tatek is a Certified Trainer and Executive Coach with over 20 years of experience in the MENA region. He specializes in Leadership Development, Behavioral Training, and Talent Management, with deep expertise in Human Capital development.
With a career spanning over 15 years in training and consulting, Mr. Tatek has worked with senior executives and corporate teams to enhance business performance and employee engagement.
He holds a Bachelor of Arts in Public Administration and Development Management and has delivered training programs across all management levels. His work with KHDA and CPD further highlights his credibility in the field. Tatek has also held roles in the banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy. Currently, he serves as a Senior Corporate Training Manager at Learners Point Academy, Dubai.
Core Competencies:
- Strategising on training framework spanning need analysis, mapping training requirements, and delivery to develop an efficient workforce and motivated employees for maximum productivity in fast-growing organisations
- Measuring training effectiveness
- Create training policies, procedures, and metrics and ensure their alignment with organisational goals
- Innovative training and coaching techniques and delivery style
- Conducting TNA using the Stop/Start & Continue methods
Professional Qualifications:
- Certified Trainer (CPD) with expertise in Leadership Development, Behavioral Training, and Talent Management
- Certified in Coaching Skills for Leaders and Managers, Marketing and Communication, and Corporate and Strategic Communication Skills for Managers
- Certified in Investigative Journalism
- Master of Business Administration (MBA) in Marketing and Sales from Amity University
- Bachelor of Arts in Public Administration and Development Management from Alpha University College
- Over 20 years of experience in the MENA region, specializing in Human Capital development and corporate training
- Extensive experience in training programs across all management levels, including work with KHDA and CPD
- Proven track record in leadership roles within banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy
- Currently serving as Senior Corporate Training Manager at Learners Point Academy, Dubai
Learning Outcomes
Upon finishing the training, you will master
1
Grasp the basic principles and importance of effective communication
2
Learn techniques for crafting clear and concise messages in both written and verbal communication
3
Develop strategies to build rapport and establish trust with colleagues and clients
4
Acquire skills to handle challenging conversations with confidence and poise
5
Identify common barriers to effective communication and strategies to overcome them
Learners Point Certificate
Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.
KHDA Certificate
Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.
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Frequently asked questions
The communication skills course is designed to improve one’s ability to express ideas with clarity, listen effectively and excel in both verbal and non-verbal communication. It helps participants enhance their interactions in personal, professional and multicultural environments.
Learners Point offers 3 types of classes for the course on Effective Communication Skills Students can choose between one of the following:
1)One-on-one training sessions
2)Instructor-led classroom-based group coaching
3)High-quality live and interactive online sessions
Here are the key topics covered in this training program to improve your communication abilities:
1.Verbal Communication
2.Nonverbal Communication
3.Active Listening
4.Written Communication
5.Presentation Skills
6.Conflict Resolution
7.Interpersonal Skills
8.Emotional Intelligence
9.Cross-Cultural Communication
This program is beneficial for professionals at all career levels in Dubai, such as managers, team leaders, sales and customer service representatives. It is suitable for anyone seeking improve their interpersonal communication in their personal or professional life.
Pursuing an effective communication skills training can offer several advantages. For example, improved clarity in communication, boost in confidence, better workplace relationships and enhanced problem-solving ability.
Individuals who have undergone communication skills training sets themselves apart in Dubai’s multicultural environment. This is because they understand and respect diverse cultures, and encourage a more inclusive workplace. Additionally, their ability to interact with clarity helps to minimise misunderstandings, promote collaboration and improve business relationships alongside employee satisfaction.
Strong communication skills play a pivotal role in Dubai’s customer service sector. Enhanced communication helps service providers to understand customer needs, foster positive relationships, and address and resolve issues effectively. It leads to a high-quality customer experience, which is specifically crucial in Dubai’s diverse and culturally sensitive atmosphere.
Absolutely! Communication skills are highly valued in Dubai’s growing tech industry. Companies seek professionals who can communicate complex ideas to clients, collaborate and coordinate with global teams, and manage projects efficiently.
Indeed. Professionals at various career stages are intended to benefit from our training program. It offers sophisticated methods in dispute resolution, presentation, and interpersonal communication. Regardless of your years of experience, the training is extremely beneficial since it helps you develop your leadership and teamwork abilities, strengthen professional relationships, and enhance your communication style.
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