Emotional Intelligence Training

24 hours of expert-led training program

10 revised modules include self-awareness, self-management, & self-motivation

Apply emotional intelligence in practical scenarios

Improves stress management and emotional control

Boosts leadership, empathy, and communication

4.65/5

3947 Enrolled

Overview

Our Emotional Intelligence training will enable professionals in the following ways:

Develop self-awareness and self-regulation skills
Enhance empathy and social awareness
Improve interpersonal communication techniques
Strengthen relationship management abilities
Master stress management strategies
Cultivate positive workplace dynamics
Increase emotional resilience and adaptability

Learning Outcomes

Successful completion of the Emotional Intelligence training program will enable professionals in the following ways:

Recognize how emotions influence physical health

Learn conflict resolution models for workplace challenges

Identify and assess your emotional intelligence level

Understand emotions' effects on thoughts and relationships

Develop strategies to manage workplace pressure effectively

Ready to get started?

Overall ratings by our students

Upcoming sessions

Tatek Abayneh Mebratu

Mr. Tatek is a Certified Trainer and Executive Coach with over 20 years of experience in the MENA region. He specializes in Leadership Development, Behavioral Training, and Talent Management, with deep expertise in Human Capital development.

With a career spanning over 15 years in training and consulting, Mr. Tatek has worked with senior executives and corporate teams to enhance business performance and employee engagement.

He holds a Bachelor of Arts in Public Administration and Development Management and has delivered training programs across all management levels. His work with KHDA and CPD further highlights his credibility in the field. Tatek has also held roles in the banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy. Currently, he serves as a Senior Corporate Training Manager at Learners Point Academy, Dubai.

Core Competencies:

Strategising on training framework spanning need analysis, mapping training requirements, and delivery to develop an efficient workforce and motivated employees for maximum productivity in fast-growing organisations
Measuring training effectiveness
Create training policies, procedures, and metrics and ensure their alignment with organisational goals
Innovative training and coaching techniques and delivery style
Conducting TNA using the Stop/Start & Continue methods

Professional Qualifications:

Certified Trainer (CPD) with expertise in Leadership Development, Behavioral Training, and Talent Management
Certified in Coaching Skills for Leaders and Managers, Marketing and Communication, and Corporate and Strategic Communication Skills for Managers
Certified in Investigative Journalism
Master of Business Administration (MBA) in Marketing and Sales from Amity University
Bachelor of Arts in Public Administration and Development Management from Alpha University College
Over 20 years of experience in the MENA region, specializing in Human Capital development and corporate training
Extensive experience in training programs across all management levels, including work with KHDA and CPD
Proven track record in leadership roles within banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy
Currently serving as Senior Corporate Training Manager at Learners Point Academy, Dubai

KHDA Certificate

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

Related courses

Curriculum

What is the role of emotions and why do we need Emotional Intelligence?
Definition, theories, and models-reviewing key differences
What is more important? Emotional Quotient (EQ) versus Intelligence Quotient (IQ)
Goleman model of emotional intelligence as the most comprehensive approach to EI

Emotional Intelligence in the workplace and how it influences career success
The consequences of low EQ on personal effectiveness and its importance for your work success
Interrelation of EI and Leadership–Why they would not exist without each other

How leaders can influence an organizational climate
Considering the differences between the levels of leadership and EI applications
Six styles of leadership, their impact, and when it is the best to use each style

Emotional self-awareness
Accurate self-assessment
Self-confidence
Best practices to develop and improve aspects of self-awareness
Leverage self-awareness to become a better leader–applications for day-to-day leader’s life

Emotional self-control
Adaptability
Transparency
Best practices to develop and improve aspects of self-management
Leverage self-management to become a better leader–applications for day-to-day leader’s life

Achievement orientation
Commitment
Optimism and positive outlook
Initiative
Best practices to develop and improve aspects of self-motivation
Leverage self-motivation to become a better leader–applications for day-to-day leader’s life

Empathy
Organizational awareness
Service orientation
Leveraging diversity
Political awareness
Best practices to develop and improve aspects of social-awareness
Leverage social-awareness to become a better leader–applications for day-to-day leader’s life

Influence
Best practices for giving & receiving feedback
Coach and mentor
Conflict management
Inspirational leadership
Teamwork
Change catalyst
Best practices to develop and improve aspects of relationship management
Leverage relationship management practices to become a better leader–applications for day-to-day leader’s life

Discovering the importance of EQ for team effectiveness
How to motivate and engage people into becoming a high-performance team
Effective conflict resolution for promoting consensus & collaboration
Case: How to increase the EQ of your team & entire organization

Applications of Emotional Intelligence for day-to-day life–seeking work-life balance with EI
Correlation between Emotional Intelligence and health
How to use modern technologies as an advantage to leadership-overcoming challenges

Frequently asked questions

Emotional Intelligence (EI) training is a structured learning process aimed at helping individuals recognize, understand, and manage their own emotions, as well as perceive and influence the emotions of others. This skill set is crucial for navigating the complexities of the modern workplace.

Key Benefits of EI Training:

Stress Management: Develop techniques to cope with workplace stress, leading to improved mental well-being.
Decision-Making: Enhance your ability to make informed decisions by understanding emotional influences.
Conflict Resolution: Learn strategies to address and resolve conflicts constructively.
Relationship Building: Cultivate stronger professional relationships through empathy and effective communication.

There are no specific prerequisites required to enrol in EI training program. Any professional, being a fresher or an expert, can enrol.

The target audiences who can enrol for the certification course are as follows:

Corporate Employees
Management Professionals
Executives
Managers
Supervisors

The practical skills one can gain after completing Emotional Intelligence are as follows:

Develop techniques to cope with workplace stress, leading to improved mental well-being.
Enhance your ability to make informed decisions by understanding emotional influences.
Learn strategies to address and resolve conflicts constructively.
Cultivate stronger professional relationships through empathy and effective communication.
Strengthen leadership skills by integrating emotional awareness into management practices.

Emotional Intelligence (EI) measures cognitive abilities such as logical reasoning, problem-solving, and analytical skills. It reflects one's capacity to learn, understand, and apply knowledge. On the other hand, Emotional Quotient (EQ) refers to the ability to recognize, understand, and manage one's own emotions, as well as the emotions of others. It encompasses skills like empathy, emotional regulation, and effective communication.

The Emotional Quotient Inventory (EQ-i 2.0) is a globally recognized assessment tool designed to evaluate emotional and social intelligence. Developed through decades of research, it supports effective human performance and development.

Key Features:

Online Self-Assessment: The EQ-i 2.0 is an online self-rating assessment tool, allowing individuals to evaluate their emotional intelligence at their convenience.
Comprehensive Evaluation: The assessment measures 15 distinct emotional and social competencies, providing a detailed profile of an individual's emotional intelligence
Multi-Rater Option: For a more comprehensive analysis, the EQ 360 multi-rater assessment can be added. This involves feedback from peers, subordinates, and supervisors, offering a 360-degree view of an individual's emotional intelligence.
Customizable Reports: Upon completion, individuals receive tailored reports, such as the Workplace Report or Leadership Report, highlighting areas of strength and opportunities for development.
Developmental Strategies: The EQ-i 2.0 provides actionable strategies to enhance emotional intelligence competencies, fostering personal and professional growth.

Emotional Intelligence refers to the ability to recognize, understand, and manage both your own emotions and the emotions of others. It plays a key role in how we interact with others and navigate various situations. On the other hand, the EQ-i 2.0 is a specific, standardized tool designed to assess emotional intelligence. This assessment provides a detailed and reliable measurement of an individual’s EQ, helping to identify strengths and areas for growth.

The 5 elements of Emotional Intelligence in the workplace are as follows: