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Emotional Intelligence Training Course summary

Emotional intelligence (EI) is the ability to recognize and manage emotions. Those who possess this skill are more likely to avoid miscommunication, reach consensus, manage stress, and address conflicts effectively. This interactive training program explores the ins and outs of EQ and EI. Through a range of interactive activities, participants will learn how to develop their abilities to recognize and manage emotions. This course can be tailored to sales audiences, managers, customer service representatives, and other groups.

Emotional intelligence

Course Objectives

Introduce participants to the concept of emotional intelligence and the benefits of using it.
Discuss brain function as it relates to emotional intelligence.
Familiarize participants with the five emotional intelligence competencies.
Offer tactics for reframing events.
Provide guidance for acting with empathy.

Course Outline

Emotional Intelligence: Learning a Different “Smarts”
One Person, Three Brains: Understanding Thinking, Feeling, and Acting
Take Five: Introducing Emotional Intelligence Competencies
Self-Awareness: Naming that Feeling
Self-Regulation: Looking Through Another Window
Self-Motivation: Desire to Improve
Social Awareness: Paying Attention to the World Around
Relationship Management: Putting It Together
Action Planning: Deciding What’s Next

Who can Benefit from this Course?

Senior Leaders
HR Managers
Sales Managers

Course Objectives

Introduce participants to the concept of emotional intelligence and the benefits of using it.
Discuss brain function as it relates to emotional intelligence.
Familiarize participants with the five emotional intelligence competencies.
Offer tactics for reframing events.
Provide guidance for acting with empathy.

Course Outline

Emotional Intelligence: Learning a Different “Smarts”
One Person, Three Brains: Understanding Thinking, Feeling, and Acting
Take Five: Introducing Emotional Intelligence Competencies
Self-Awareness: Naming that Feeling
Self-Regulation: Looking Through Another Window
Self-Motivation: Desire to Improve
Social Awareness: Paying Attention to the World Around
Relationship Management: Putting It Together
Action Planning: Deciding What’s Next

Who can Benefit from this Course?

Senior Leaders
HR Managers
Sales Managers

FAQ's

How is this training delivered?
Our trainings are mostly instructor led and classroom based. However, we also offer high quality live and interactive online sessions.
Who are our trainers?

Our highly skilled faculties from around the globe are experts in their fields and come with decades of diverse industry experience. Our trainers are internationally recognized and locally preferred with rich research driven experience which will ensure highly customizable, engaging and top in the class learning experience.
Why should I chose LearnersPoint?

Choosing LearnersPoint is true value for money as our trainings are right blend of theory and practice and specially developed keeping tomorrow's business needs in mind. All the training sessions are closely monitored through specially designed progress tracker to ensure reinforced and unparalleled learning experience.
What is the refund policy?

Once you have registered for a course and wish to not to proceed with the training for any reason, you are entitled for a refund of the fees provided we are notified in writing within 2 days from the date of initial registration before the training commencement. The refunds are processed within 4 weeks from the day of withdrawal.

Mode of Training

Instructor-Led Classroom Training

There is no substitute of face to face training in a classroom setup. It ensures individualized attention with no distractions. This is chosen by majority for an unparalleled learning experience.
Self-Paced Video E-learning

Learning through videos. Watch anywhere and any time. Learners are able to go at their own pace without any hassles of time commitment and scheduling.
Instructor-Led Live Online

Expert instruction from a live instructor who will guide you through the course material. This is a live, hands-on, interactive class. The only difference is that you and your instructor are not in the same room! You can also ask questions using whiteboard, voice, and chat at any time during the class, hear fellow student’s questions and even share your screen with your instructor if you need assistance.

Emotional Intelligence

Course Objectives

Course Objectives

FAQ's

How is this training delivered?

Who are our trainers?

Why should I chose LearnersPoint?

What is the refund policy?

Related Courses

Mode of Training

Instructor-Led Classroom Training

Self-Paced Video E-learning

Instructor-Led Live Online

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