Emotional Intelligence

Did you ever stop to wonder why we are all so different in how we react to situations? Something that makes you furious gets a shrug of the shoulders from someone else; or someone loses their temper and you can't see what the big deal is.

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Course Objectives

By the end of this course, you will be able to:

  • Understand the four pillars of EI 
  • Identify the key EI skills
  • Learn your own triggers - what makes you react more emotionally
  • Learn your positive triggers too – what motivates you
  • Understand how your emotions alter under stress
  • Develop your rapport with individuals
  • Be able to read non-verbal language more effectively
  • Be able to manage and work with people more effectively by understanding and respecting their emotions
  • Use a conversation model to promote more emotionally effective conversations
  • Learning basic coaching skills to better understand people and their goals and needs

Course Module

  • Feeling and assessing emotions
  • History of Emotional Intelligence
  • Multiple Intelligences
  • Physiology of the brain (top and bottom parts)

  • Learning the difference between top brain/bottom brain systems
  • Recognising your emotional triggers
  • Understanding your motivations and drivers
  • Assessing your values and how you live them

  • Gaining an overview of EI
  • Understanding your reactions under stress and conflict
  • Recognising you at your very best
  • Learning what holds you back
  • Choosing your attitude

  • Building rapport with a broad range of people 
  • Reading and interpreting non-verbal language
  • Using more effective questioning and listening
  • Recognising facial expressions

  • Understanding different behavioural styles of individuals
  • Learning others' motivations, triggers and reactions
  • Understanding and being more adaptable to different perspectives
  • Recognising diversity and differences
  • Having more effective conversations
  • Coaching for better conversation   

  • Developing your action plan to support how you want to use your learning

Learning Approch

  • Designed with a focus on real world relevance
  • Real-world case studies
  • Hands-on Assignments
  • Individualized Instructor
  • Career Guidance

Certification (LP Certificate)

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

Certification (KHDA)

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Expert Instructors & Teaching Methods

Tatek Abayneh Mebratu

Executive Coach, Power Skills and HR Trainer, and he is a, Mentor and Career Counselor. He coaches individuals to reflect on their whole self (work and life), and validate and define their objectives through to realization. He also coaches and trains on corporate development programs. Tatek brings almost 20 years of business experience in the Middle East and Africa region in Banking, Management & Consultancy and Learning and Development industries. He works with senior executives, corporate and individual clients. Graduated with Bachelor’s degree in the field of Public Administration, Tatek is a certified trainer and coach in the development of Power Skills and Human Resources like:


Tatek Abayneh Mebratu

Learners Experience

Evelina Padervinskaite :Culture Change | Psychological Safety

The training was definitely amazing. Overall, I am satisfied with the learning & training. Highly recommended. Exceptional customer service!

ASEEL RIHOUM :International Management Student at MODUL University Dubai

Learners Point is one of the best training institute. The trainer was very friendly and I gained the knowledge why I came here. I recommend the students whwo want to learn advanced level training with Learners Point training. Customer serivce by staffs are mind blowing.

Frequently Asked Questions

Our trainings are mostly instructor led and classroom based. However, we also offer high quality live and interactive online sessions.

Our highly skilled faculties from around the globe are experts in their fields and come with decades of diverse industry experience. Our trainers are internationally recognized and locally preferred with rich research driven experience which will ensure highly customizable, engaging and top in the class learning experience.

Choosing LearnersPoint is true value for money as our trainings are right blend of theory and practice and specially developed keeping tomorrow's business needs in mind. All the training sessions are closely monitored through specially designed progress tracker to ensure reinforced and unparalleled learning experience

Once you have registered for a course and wish to not to proceed with the training for any reason, you are entitled for a refund of the fees provided we are notified in writing within 2 days from the date of initial registration before the training commencement. The refunds are processed within 4 weeks from the day of withdrawal.