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Emotional Intelligence

Emotional Intelligence Training Course summary

Did you ever stop to wonder why we are all so different in how we react to situations? Something that makes you furious gets a shrug of the shoulders from someone else; or someone loses their temper and you can't see what the big deal is. This becomes even trickier in the workplace if you work within or manage teams – how do you learn what makes others tick and how can you better deal with it?

Emotional Intelligence is now believed to be the greatest differentiator between being a good manager or leader and being a great one. Additionally, Emotional Intelligence is essential for all the relationships we have – whether with colleagues, friends, family or partners.

Emotional intelligence


Course Objectives

By the end of this course, you will be able to:

  • Understand the four pillars of EI 
  • Identify the key EI skills
  • Learn your own triggers - what makes you react more emotionally
  • Learn your positive triggers too – what motivates you
  • Understand how your emotions alter under stress
  • Develop your rapport with individuals
  • Be able to read non-verbal language more effectively
  • Be able to manage and work with people more effectively by understanding and respecting their emotions
  • Use a conversation model to promote more emotionally effective conversations
  • Learning basic coaching skills to better understand people and their goals and needs

Course Outline

What is Emotional Intelligence?

  • Feeling and assessing emotions
  • History of Emotional Intelligence
  • Multiple Intelligences
  • Physiology of the brain (top and bottom parts)

The Four Pillars of Emotional Intelligence

Pillar One - Self-Awareness 

  • Learning the difference between top brain/bottom brain systems
  • Recognising your emotional triggers
  • Understanding your motivations and drivers
  • Assessing your values and how you live them

Pillar Two - Self-Management  

  • Gaining an overview of EI
  • Understanding your reactions under stress and conflict
  • Recognising you at your very best
  • Learning what holds you back
  • Choosing your attitude

Pillar Three - Social Awareness  

  • Building rapport with a broad range of people 
  • Reading and interpreting non-verbal language
  • Using more effective questioning and listening
  • Recognising facial expressions

Pillar Four - Social Management 

  • Understanding different behavioural styles of individuals
  • Learning others' motivations, triggers and reactions
  • Understanding and being more adaptable to different perspectives
  • Recognising diversity and differences
  • Having more effective conversations
  • Coaching for better conversation   

Action Planning - Putting It All Together

  • Developing your action plan to support how you want to use your learning

Who can Benefit from this Course?

  • Senior Leaders
  • HR Managers
  • Sales Managers
  • Anyone who wants to be emotionally intelligent

Course Objectives

By the end of this course, you will be able to:

  • Understand the four pillars of EI 
  • Identify the key EI skills
  • Learn your own triggers - what makes you react more emotionally
  • Learn your positive triggers too – what motivates you
  • Understand how your emotions alter under stress
  • Develop your rapport with individuals
  • Be able to read non-verbal language more effectively
  • Be able to manage and work with people more effectively by understanding and respecting their emotions
  • Use a conversation model to promote more emotionally effective conversations
  • Learning basic coaching skills to better understand people and their goals and needs

Course Outline

What is Emotional Intelligence?

  • Feeling and assessing emotions
  • History of Emotional Intelligence
  • Multiple Intelligences
  • Physiology of the brain (top and bottom parts)

The Four Pillars of Emotional Intelligence

Pillar One - Self-Awareness 

  • Learning the difference between top brain/bottom brain systems
  • Recognising your emotional triggers
  • Understanding your motivations and drivers
  • Assessing your values and how you live them

Pillar Two - Self-Management  

  • Gaining an overview of EI
  • Understanding your reactions under stress and conflict
  • Recognising you at your very best
  • Learning what holds you back
  • Choosing your attitude

Pillar Three - Social Awareness  

  • Building rapport with a broad range of people 
  • Reading and interpreting non-verbal language
  • Using more effective questioning and listening
  • Recognising facial expressions

Pillar Four - Social Management 

  • Understanding different behavioural styles of individuals
  • Learning others' motivations, triggers and reactions
  • Understanding and being more adaptable to different perspectives
  • Recognising diversity and differences
  • Having more effective conversations
  • Coaching for better conversation   

Action Planning - Putting It All Together

  • Developing your action plan to support how you want to use your learning

Who can Benefit from this Course?

  • Senior Leaders
  • HR Managers
  • Sales Managers
  • Anyone who wants to be emotionally intelligent

Contact Us

Suite #101, AL-Tawhidi 1 Building, Next to ADCB Bank, Bank Street, Khaled Bin Waleed Road, Bur Dubai - Dubai. U.A.E. P.O.Box: 94743 Dubai, UAE.

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Direction from Metro: Al Fahidi Metro, Exit 1 elevator - walk approx 1 minute towards Burjuman.

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