Emotional Intelligence

Emotional Intelligence Training Course summary

Emotional intelligence (EI) is the ability to recognize and manage emotions. Those who possess this skill are more likely to avoid miscommunication, reach consensus, manage stress, and address conflicts effectively. This interactive training program explores the ins and outs of EQ and EI. Through a range of interactive activities, participants will learn how to develop their abilities to recognize and manage emotions. This course can be tailored to sales audiences, managers, customer service representatives, and other groups.

 Course Objectives

• Introduce participants to the concept of emotional intelligence and the benefits of using it.
• Discuss brain function as it relates to emotional intelligence.
• Familiarize participants with the five emotional intelligence competencies.
• Offer tactics for reframing events.
• Provide guidance for acting with empathy.

Course Outline

• Emotional Intelligence: Learning a Different “Smarts”
• One Person, Three Brains: Understanding Thinking, Feeling, and Acting
• Take Five: Introducing Emotional Intelligence Competencies
• Self-Awareness: Naming that Feeling
• Self-Regulation: Looking Through Another Window
• Self-Motivation: Desire to Improve
• Social Awareness: Paying Attention to the World Around
• Relationship Management: Putting It Together
• Action Planning: Deciding What’s Next

Who can Benefit from this Course?

• Senior Leaders
• HR Managers
• Sales Managers

 Course Objectives

• Introduce participants to the concept of emotional intelligence and the benefits of using it.
• Discuss brain function as it relates to emotional intelligence.
• Familiarize participants with the five emotional intelligence competencies.
• Offer tactics for reframing events.
• Provide guidance for acting with empathy.

Course Outline

• Emotional Intelligence: Learning a Different “Smarts”
• One Person, Three Brains: Understanding Thinking, Feeling, and Acting
• Take Five: Introducing Emotional Intelligence Competencies
• Self-Awareness: Naming that Feeling
• Self-Regulation: Looking Through Another Window
• Self-Motivation: Desire to Improve
• Social Awareness: Paying Attention to the World Around
• Relationship Management: Putting It Together
• Action Planning: Deciding What’s Next

Who can Benefit from this Course?

• Senior Leaders
• HR Managers
• Sales Managers