Emotional Intelligence Training Course summary
Did you ever stop to wonder why we are all so different in how we react to situations? Something that makes you furious gets a shrug of the shoulders from someone else; or someone loses their temper and you can't see what the big deal is. This becomes even trickier in the workplace if you work within or manage teams – how do you learn what makes others tick and how can you better deal with it?
Emotional Intelligence is now believed to be the greatest differentiator between being a good manager or leader and being a great one. Additionally, Emotional Intelligence is essential for all the relationships we have – whether with colleagues, friends, family or partners.
Course Objectives
By the end of this course, you will be able to:
- Understand the four pillars of EI
- Identify the key EI skills
- Learn your own triggers - what makes you react more emotionally
- Learn your positive triggers too – what motivates you
- Understand how your emotions alter under stress
- Develop your rapport with individuals
- Be able to read non-verbal language more effectively
- Be able to manage and work with people more effectively by understanding and respecting their emotions
- Use a conversation model to promote more emotionally effective conversations
- Learning basic coaching skills to better understand people and their goals and needs
Course Outline
What is Emotional Intelligence?
- Feeling and assessing emotions
- History of Emotional Intelligence
- Multiple Intelligences
- Physiology of the brain (top and bottom parts)
The Four Pillars of Emotional Intelligence
Pillar One - Self-Awareness
- Learning the difference between top brain/bottom brain systems
- Recognising your emotional triggers
- Understanding your motivations and drivers
- Assessing your values and how you live them
Pillar Two - Self-Management
- Gaining an overview of EI
- Understanding your reactions under stress and conflict
- Recognising you at your very best
- Learning what holds you back
- Choosing your attitude
Pillar Three - Social Awareness
- Building rapport with a broad range of people
- Reading and interpreting non-verbal language
- Using more effective questioning and listening
- Recognising facial expressions
Pillar Four - Social Management
- Understanding different behavioural styles of individuals
- Learning others' motivations, triggers and reactions
- Understanding and being more adaptable to different perspectives
- Recognising diversity and differences
- Having more effective conversations
- Coaching for better conversation
Action Planning - Putting It All Together
- Developing your action plan to support how you want to use your learning
Who can Benefit from this Course?
- Senior Leaders
- HR Managers
- Sales Managers
- Anyone who wants to be emotionally intelligent
Course Objectives
By the end of this course, you will be able to:
- Understand the four pillars of EI
- Identify the key EI skills
- Learn your own triggers - what makes you react more emotionally
- Learn your positive triggers too – what motivates you
- Understand how your emotions alter under stress
- Develop your rapport with individuals
- Be able to read non-verbal language more effectively
- Be able to manage and work with people more effectively by understanding and respecting their emotions
- Use a conversation model to promote more emotionally effective conversations
- Learning basic coaching skills to better understand people and their goals and needs
Course Outline
What is Emotional Intelligence?
- Feeling and assessing emotions
- History of Emotional Intelligence
- Multiple Intelligences
- Physiology of the brain (top and bottom parts)
The Four Pillars of Emotional Intelligence
Pillar One - Self-Awareness
- Learning the difference between top brain/bottom brain systems
- Recognising your emotional triggers
- Understanding your motivations and drivers
- Assessing your values and how you live them
Pillar Two - Self-Management
- Gaining an overview of EI
- Understanding your reactions under stress and conflict
- Recognising you at your very best
- Learning what holds you back
- Choosing your attitude
Pillar Three - Social Awareness
- Building rapport with a broad range of people
- Reading and interpreting non-verbal language
- Using more effective questioning and listening
- Recognising facial expressions
Pillar Four - Social Management
- Understanding different behavioural styles of individuals
- Learning others' motivations, triggers and reactions
- Understanding and being more adaptable to different perspectives
- Recognising diversity and differences
- Having more effective conversations
- Coaching for better conversation
Action Planning - Putting It All Together
- Developing your action plan to support how you want to use your learning
