Executive Secretarial Management (ESM) Training Course in Kuwait

CPD-UK accredited training program

30-hour comprehensive training program

11-course modules based on latest industry practices

Engage in interactive exercises

Get guidance from industry experts

4.75/5

4806 Enrolled

Overview

What you'll gain from our training

Understanding the core concepts of office administration
Improve professional communication skills
Master time & resource management with our ESM Training Course
Gain expertise in organising meetings & event coordination
Succeed in the ESM exam with ease
Includes real-world projects and interactive learning activities

Learning Objectives

By course's end, you will master

Acquire an in-depth understanding of ergonomic practices to improve employee productivity

Cultivate time management skills to optimise performance

Master various channels of communication along with telephone and office mail techniques to ensure clarity in professional interactions

Gain expertise in implementing workplace information systems to improve organisational efficiency

Master MS Ofice tools for efficient data management in today’s techno-driven workplace

Ready to get started?

Overall ratings by our students

Upcoming sessions

Ms. Marichu Sarabia

Ms. Marichu stands out as a distinguished corporate trainer, specializing in the Human Resources domain. Her illustrious career spans 6 years in the training industry, complemented by an impressive 13-year tenure as the Head of Human Resources. Throughout her extensive 19-year professional journey, Ms. Marichu has held key roles in Operations, Document Control, and various other capacities, amassing a wealth of expertise.

Apart from her multifaceted career, Ms. Marichu is recognized for her prowess in conducting personality development and other soft skills courses. She has orchestrated numerous successful Human Resources workshops and programs tailored for corporate delegates, aiding them in achieving professional excellence. Ms. Marichu's teaching philosophy goes beyond imparting skills; she believes in inspiring and motivating learners to reach their goals.

Ms. Marichu's commitment to empowering individuals for success is evident in the achievements of her students, a testament to her dedication and impact in the realm of corporate training. Her unique teaching style has garnered appreciation globally, with students attesting to the effectiveness of her approach.

Core Competencies:

Credit Control
Document Control
Public SpeakingCommunication Skills
Certified Training Manager
Train the Trainer
Problem-solving and Decision Making
Certified Strategic Manager
Executive Secretarial Management

Professional Qualifications:

Certificate of Completion Public Speaking Technical Training (2021)
Certificate of Completion for Personal Development and Self-Awareness (2020)
Certificate of UAE Labor Law Training (2019)
Certified Train the Trainer (2018)
Certified PECB ISO Certification Invigilator(2016)

Neena

Neena is dedicated to motivating and empowering individuals from various backgrounds. She has coached over 500 students and professionals in life and professional skills. Neena possesses strong communication, collaboration and motivation abilities, adept at imparting knowledge effectively.

Neena excels in using educational methods to design and deliver effective training programs, both onsite and virtual, integrating instructional technology. This has ensured she remains updated with the latest methodologies and insights to enhance learning experiences.

Neena has a knack for grasping new concepts and applying them productively. She fosters an environment that promotes growth and skill development for her students and clients.

Core Competencies:

Corporate training for small and large groups
Expertise in HR and behavioral skills
Life skills coaching and leadership development
Soft skills and personality development training
Talent acquisition and performance management
Team-building and supervisory skills development
Presentation, public speaking, and coaching
Interview skills and workforce planning
Learning management systems and instructional technology
Certified in EI, MBTI, and psychometrics

Professional Qualifications:

MBA from Loyola College
CHRM, CHRP, NLP, TQM certified
Certified Talent Acquisition Specialist (CTAS)
PhD in Psychology & Philosophy (pursuing)
Corporate Trainer since 2018
Trainer for multiple global organizations
Expertise in HR, coaching, and leadership
Experience with diverse industries and sectors

CPD Certification

Earn a globally recognized CPD UK Certification with professional credit points. This certificate can be attested by The UAE Ministry of Foreign Affairs and International Cooperation for UAE visa issuance.

KHDA Certificate

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

Related courses

Curriculum

Ergonomics
Types and Purpose of Equipment used in General and Specialized Office Work
Skills, Attitudes and Attributes of Office Personnel
Good Human Relationships to Office Efficiency

Various Channels of Communication used in the Office
Factors Affecting the Selection of Communication Channel
Factors Affecting the Flow of Communication
Barriers to Effective Communication
Telephone Techniques
Office Mail / Dispatches

Describe the Characteristics of an Information Management System
Describe the Duties of a Records Management Clerk
Maintain a Records Management System by Electronic and other Means
Outline the Procedures for Dealing with Inactive Files
Describe the Main Legal Stipulations Governing Access to and Retention of Documents
Explain the Use of Filing Equipment and Supplies in Records and Information Management
Differentiate between Centralised and Departmental Records Management Systems

Assess the Contribution of the Reception Desk to the Welfare of the Organization
Identify the Duties and Attributes of a Receptionist
Manage Appointments for an Executive using Electronic or Manual Systems
Explain the Importance and Use of Electronic and Manual Reminder Systems

Define Terms Associated with Business Meetings
Prepare Documents Associated with Business Meetings
Define the Roles of Personnel Associated with Business Meetings
List Various Types of Meetings
Organise Different Types of Meetings
Outline the Follow-up Procedures related to Decisions made at Meetings

Identify the Role of Travel Policy in a Company
Calculate Time-Based on Time Differences between Countries
Outline Procedure for Making Travel Arrangements
Explain the Importance of Making Checklists
Interpret the Needs and Design Itineraries
Explain the Necessity of Various Travel Documents
Determine Security Health and Culture Issues for a Travel
Determine the Forex Requirements

Identify the Importance of Customer Service in an Organization
Explain the Difference between Internal and External Customers
Identify Customer Needs and Respond within the SLA Framework
Explain what Customer Delight is
Handle Angry Customers and Escalations

Explain the Benefits of Time Management
Manage Self-Time
Manage Boss' Time
Planning a Perfect Day
Identifying the Prime Time and Prioritising Tasks

Explain What is Leadership
Identify the Benefits of Leadership
Explain Types of Leadership Skills
Understand how to Develop Leadership Skills
Identify the Difference between a Leader and a Manager

Business English

Computers & MS Office

Frequently asked questions

The ESM training improves administrative, organisational, and communication skills for executive secretaries and administrative professionals. This CPD-uk approved program covers office management, business communication, scheduling, and professional ethics. Therefore, it prepares participants for efficient executive support roles.

The ESM training in Kuwait is highly beneficial for professionals like executive secretaries, office managers, administrative assistants, and professionals in executive support roles.

The learning outcomes of the ESM training are as follows:

1. Set up an efficient workspace and manage office tasks smoothly
2. Improve communication skills and handle office correspondence effectively
3. Organise records, manage filing systems, and understand legal requirements
4. Plan and coordinate meetings, travel, and executive schedules efficiently
5. Provide excellent customer service and handle escalations professionally
6. Develop leadership, time management, and business communication skills

The ESM course in Kuwait improves efficiency by enhancing office management, communication, and time management skills. You will learn to organise records, schedule meetings, manage executive tasks, and handle customer interactions effectively. Furthermore, out training in leadership, business English, and MS Office ensure professionalism and proficiency in workplace operations.