Executive Secretarial Management (ESM) Course

The Executive Secretarial Management course equips participants with the knowledge of best practices in key administrative duties of an executive secretary. The Executive Secretarial course in Dubai structure is designed in conjunction with industry representatives and helps participants learn the skills they need to succeed quickly and conveniently. The course also discusses concepts such as organization, time management, communication, document preparation, and project management. Participants will also be walked through the best practices and new tools and techniques, which will enable them to improve their efficiency and productivity at work. Successful completion of this course will help participants develop the skills and knowledge needed to move into higher-level administrative roles and advance their careers.

Accredited By

  • 30 Hours Training
  • Online / Classroom / Onsite
  • 23 Jul, 2023 / 23 Aug, 2023
  • Additional Program Dates
  • 100K+ Happy Students

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What is this Executive Secretarial Management course all about?

The Executive Secretarial Management course is designed considering today’s secretarial challenges and needs at the centre. Covering a wide range of administration and management topics from modern practices in the corporate world with a blend of group discussions and team activities, this Secretarial Management course is exceptionally interactive and practical in nature. This Executive Secretary course introduces participants to the knowledge and skills that familiarizes them with the specialities, duties, and responsibilities of executive secretaries.

Why is getting trained in Executive Secretarial Management important?

An executive secretary or personal assistant is an integral part of a management team. Executive Secretary training will provide professionals with the necessary technical assistance to perform their work with high production efficiency and also the expertise and skills required to fulfill the responsibilities and duties of an executive secretary position.

Why do companies hire professionals with Executive Secretarial Management certification?

Executive Secretaries are multidisciplinary professional renders who take care of organizing all activities of a top executive. They provide administrative and clerical support to departments or individuals making their role vital to any organization. Companies hire these professionals for their exceptional organizational skills, excellent written and oral communication abilities, as well as strong attention to detail and professionalism.


Industry Trends

Executive Secretaries are gatekeepers and problem solvers, their responsibilities go way beyond basic administrative works. They play a significant role in maintaining a balance between professional, familial, and social obligations. The Executive Secretarial Management certification comes with its own set of merits and opportunities in the market. Let us see how.

Market trends

The employment growth for executive secretaries is projected to increase, primarily due to the growth of the various industries in the UAE. There are amazing possibilities in this profession in industries such as government, education, retail, hospitality, recreation, and more.

Salary Trends

With the right skill set and industry, an executive secretary can be a very lucrative career choice. An Executive Secretary in Dubai typically earns around AED 11,500 per month. Their monthly salaries range from AED 5,980 to AED 17,600. Executive Secretary(s) in the United Arab Emirates are likely to observe a salary increase of approximately 9% every 19 months.

Demand & Opportunities

As true champions of every aspect of the success of their companies, Executive Secretaries constantly jump in to support the company leaders and are in high demand in the current job market. The Executive Secretarial Management certification gives an assurance of the necessary competency in related roles, thus making these opportunities easier to avail.

A few of the most-sought executive secretarial jobs available in the Dubai region (as observed in popular Dubai job portals) follow:

  1. A Personal Assistant works with senior staff to provide one-to-one support for administrative help
  2. An Executive Assistant manages a variety of duties while serving as the point of contact between executives and employees
  3. An Executive Secretary supports high-level executives and management or entire departments with administrative support and numerous other duties
  4. A Receptionist handles a variety of administrative support tasks, including answering phones, receiving visitors, preparing meeting and training rooms, sorting and distributing mail, and more
  5. An Administrative Assistant provides support to managers, other employees, and office visitors by handling a variety of tasks in order to ensure that all interactions between the organization and others are positive and productive
  6. Office Managers & Bookkeeping Assistants carry out administrative tasks to ensure the office runs smoothly on a daily basis

Course Outcome

Successful completion of the Executive Secretarial Management course will help you to:

  • Coordinate project administration
  • Implement workplace information systems
  • Collect, analyze and report information
  • Plan and write letters and documents
  • Develop personal qualities
  • Communicate effectively
  • Managing documents using Microsoft Word
  • Prepare & develop spreadsheets

Course Module

  • Ergonomics
  • Types and Purpose of Equipment used in General and Specialized Office Work
  • Skills, Attitudes and Attributes of Office Personnel
  • Good Human Relationships to Office Efficiency
  • Describe the Characteristics of an Information Management System
  • Describe the Duties of a Records Management Clerk
  • Maintain a Records Management System by Electronic and other Means
  • Outline the Procedures for Dealing with Inactive Files
  • Describe the Main Legal Stipulations Governing Access to and Retention of Documents
  • Explain the Use of Filing Equipment and Supplies in Records and Information Management
  • Differentiate between Centralized and Departmental Records Management Systems
  • Define Terms Associated with Business Meetings
  • Prepare Documents Associated with Business Meetings
  • Define the Roles of Personnel Associated with Business Meetings
  • List Various Types of Meetings
  • Organize Different Types of Meetings
  • Outline the Follow-up Procedures related to Decisions made at Meetings.
  • Identify the Importance of Customer Service in an Organization
  • Explain the Difference between Internal and External Customers
  • Identify Customer Needs and Respond within the SLA Framework
  • Explain what Customer Delight is
  • Handle Angry Customers and Escalations
  • Explain What is Leadership
  • Identify the Benefits of Leadership
  • Explain Types of Leadership Skills
  • Understand how to Develop Leadership Skills
  • Identify the Difference between Leader and a Manager
  • Computers & MS Office
  • Various Channels of Communication used in the Office
  • Factors Affecting the Selection of Communication Channel
  • Factors Affecting the Flow of Communication
  • Barriers to Effective Communication
  • Telephone Techniques
  • Office Mail / Dispatches
  • Assess the Contribution of the Reception Desk to the Welfare of the Organization
  • Identify the Duties and Attributes of a Receptionist
  • Manage Appointments for an Executive using Electronic or Manual Systems
  • Explain the Importance and Use of Electronic and Manual Reminder Systems.
  • Identify the Role of Travel Policy in a Company
  • Calculate Time Based on Time Differences between Countries
  • Outline Procedure for Making Travel Arrangements
  • Explain the Importance of Making Checklists
  • Interpret the Needs and Design Itineraries
  • Explain the Necessity of Various Travel Documents
  • Determine Security Health and Culture Issues for a Travel
  • Determine the Forex Requirements
  • Explain the Benefits of Time Management
  • Manage Self-Time
  • Manage Boss' Time
  • Planning a Perfect Day
  • Identifying the Prime Time and Prioritizing Tasks
  • Business English

Program Dates

Expert Instructors & Teaching Methods

Mr. Tatek is a Certified Trainer and Executive Coach who has worked on multiple assignments including Leadership Development, Behavioral Training and Talent Management, with deep domain expertise in developing Human Capital. He is a T&D expert with over 15 years of comprehensive experience in consulting with leaders and decision-makers to improve business effectiveness and engage employees. Tatek, who brings about 20 years of relevant experience in the MENA region is a real people person passionate about using his strength and knowledge to train and help professionals grow. Mr Tatek’s experience in the banking, management & consultancy, and the learning & development industry has helped him make a mark for himself in the L&D field. He regularly works with senior executives, corporates, and at the same time, individual clients. After graduating with a Bachelor of Arts with a specialisation in Public Administration and Development Management, Mr Tatek has worked closely with the KHDA & CPD and delivered training programs across all levels of management. Mr Tatek is a genuinely exceptional communicator recognised for presenting complex topics with clarity, creativity and enthusiasm.

Work Experience

  • ⦾ Soft Skills Trainer & Senior Corporate Training Manager, Learners Point  Academy, Dubai, UAE
  • ⦾ Customer Service Manager, Western Union Money Transfer, Addis Ababa, Ethiopia
  • ⦾ Managing Partner, Quantum Consultancy, Addis Ababa, Ethiopia


Core Competencies


  • ⦾ Strategising on training framework spanning need analysis, mapping training requirements, gap bridging, content development and delivery to develop an efficient workforce and motivated employees who can achieve maximum productivity for fast-growing organisations
  • ⦾ Measuring training effectiveness
  • ⦾ Create training policies, procedures, and metrics and ensure their alignment with organisational goals
  • ⦾ Liaising with training bodies like KHDA and CPD
  • ⦾ Developing learning strategies that incorporate skills & knowledge
  • ⦾ Innovative training and coaching techniques and delivery style
  • ⦾ Conducting TNA using the Stop/Start & Continue methods

Tatek Abayneh Mebratu

Mr. Pinaki Chakraborty is a renowned corporate trainer having more than 30 years of experience altogether. Mr. Pinaki has worked extensively for 22 years in the training and development of employees. He has hands-on experience in Customer Service Management, Office Management, Time Management, and 30 other crucial management-related topics. He has delivered training in every part of Dubai and India and won accolades in various public speaking competitions. Having trained students in more than 80 countries, the beneficiary of this training includes banking employees to FMCG employees. The best part about his training is that he customizes and presents in a simplistic way for the students to learn comfortably. According to Mr. Chakraborty, all students should feel valued and supported in a classroom atmosphere that is supportive and upbeat. He is committed to assisting students in realizing their maximum potential and developing them into successful, well-rounded people, both professionally and personally.

Work Experience

  • ⦾ Corporate Trainer & Organizational Development Consultant, Learners Point Academy, Dubai
  • ⦾ Corporate Training and Development Manager, Madi International, Dubai
  • ⦾ Corporate Trainer, Brain Power Training Centre, Dubai

Major Clients

  • ⦾ ITC Ltd.
  • ⦾ Dr. Reddy’s Foundation
  • ⦾ Cox & Kings Tours
  • ⦾ NSEit (National Stock Exchange)
  • ⦾ Tower Auto India (Unit Of Tower USA)
  • ⦾ HDFC Bank
  • ⦾ Rajiv Gandhi Intl. Airport, Hyderabad
  • ⦾ Air Liquide
  • ⦾ Randstad
  • ⦾ Mylan Labs
  • ⦾ Larsen & Toubro (L&T – Construction Div)
  • ⦾ United Technologies Co.(Otis, Carrier)
  • ⦾ Deloitte Audit
  • ⦾ Llyods Steel
  • ⦾ Hyundai Motors R&D Team
  • ⦾ Coca-Cola

Mr. Pinaki Chakraborty

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

CPD Certification

Earn a globally recognized CPD UK Certification with professional credit points. This certificate can be attested by The UAE Ministry of Foreign Affairs and International Cooperation (MoFAIC) for UAE visa issuance. 

KHDA Certificate

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Why Count on Learners Point?

Being an accredited provider of the Executive Secretarial Management course in Dubai, at Learners Point we help professionals master the necessary skill sets to successfully complete the Executive Secretarial Management course.

Following are the USPs our Executive Secretarial training course offers you:

  • We look at real-world scenarios organizations face and formulate our Executive Secretarial training course evaluating practical requirements
  • Apart from theoretical knowledge, our Executive Secretary courses also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke Executive Secretary course also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organizing group sessions, we also offer a guided learning experience to enhance the quality of our Executive Secretary training program
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

"I took this Secretarial Management course after one of my friends suggested Learners Point. As I joined, I understood that I was in the right place. I got all the necessary training to develop my skillsets to work as an Executive Secretary. Thank you Learners Point."

Nadine Alkatheeri

Executive Secretary

"This Secretarial course by Learners Point is a truly recommended one. It greatly improves your communication, office management, time management, leadership and hospitality skills which are necessary to successfully work as an Executive Secretary."

Janice Veloso

Executive Secretary

"I had taken the Executive Secretary training course with Learners Point in 2018. The quality of training was top-notch from day 1. Mr Tatek is someone who'll make the concepts easier for you to grasp. I got my certification in due course and got my first job post this training. Thank you Learners Point."

Rubika Coelho

Executive Secretary at Coastal Investment Group

"My trainers were accessible throughout the Executive Secretary course and my questions were answered thoroughly. I felt supported and this enabled me to complete my course ahead of schedule."

Nicole Camille

Office Manager

“Learners Point Academy is one of the best platforms to learn the key concepts of ESM. Big shout to the trainer, Mr. Tatek who explained and developed technical, planning, organizing, management and problem-solving skills necessary for functioning in a modern office environment in a much easier manner. His Secretarial and Administration training sessions were structured and easy to follow, plus he finished the course on time.”

Renalyn Flordeliza Buot

Executive Secretary

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on Executive Secretarial Management (ESM) Course

An Executive secretary provides administrative duties to the most senior executives, particularly in large corporations, and supervises support staff. This career choice brings tremendous opportunities and a good starting salary for certified professionals in today’s world.
The Executive Secretarial training course helps you to increase your business expertise, learn new skills and enhance the attributes that make an outstanding executive secretary. The Secretarial course also provides the Executive Secretarial Management (UK certification) which makes you stand out with a globally recognized accredited certification.
The training sessions at Learners Point are interactive, immersive, and intensive hands-on programs. We offer 3 modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-to-one training session, or high-quality live and interactive online sessions as per convenience.
The Executive Secretarial Management certification can fast-track your career as an executive secretary or personal assistant (PA). This certification demonstrates your proven knowledge and skillset required to fulfill the job role efficiently in any organization. And also bring numerous opportunities and impressive salary packages.
There are no previous work or education requirements for entry into this Executive Secretarial course in Dubai. Anyone aspiring to begin a career as an executive secretary or professionals wanting to certify their skills and knowledge can attend this Executive Secretary course.
At Learners Point, if a participant doesn’t wish to proceed with the training after the registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the day of exit.
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