Executive Secretarial Management (UK Certification)

This Course is designed to provide students with the knowledge, skills and attitudes to function effectively within a modern office environment.

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Course Objectives

  • Provide students with the knowledge, skills attitudes and competencies to function in the modern office environment
  • Develop awareness of the principles, policies, procedures and technological competencies involved in office administration
  • Develop technical, planning, organizing, management and problem-solving skills necessary for functioning in a modern office environment
  • Provide students with the capability to adapt to changes that impact the business environment
  • Help students appreciate the wide range of attitudes, attributes and behaviors necessary for success and advancement in the world of work
  • Lay the foundation for career development and further studies in the business field
  • Develop the competency to choose from a wide range of career paths in the business field
  • Acquire knowledge and skills that would allow them to pursue further education in related fields of business
  • Acquire skills to conduct self-directed investigations into alternative procedures and systems that may assist in maximizing the output of the office
  • Develop proper work ethics, social responsibility, and integrity that contribute to promoting a positive image of the organization in which they are employed
  • Develop the self-esteem and confidence to make an easy transition from school to the world of work

Course Module

  • Ergonomics
  • Types and purpose of equipment used in general and specialized office work
  • Skills, attitudes and attributes of office personnel
  • Good human relationships to office efficiency

  • Various channels of communication used in the office
  • Factors affecting the selection of communication channel
  • Factors affecting the flow of communication
  • Barriers to effective communication
  • Telephone techniques
  • Office Mail / Dispatches

  • Describe the characteristics of an information management system
  • Describe the duties of a records management clerk
  • Maintain a records management system by electronic and other means
  • Outline the procedures for dealing with inactive files
  • Describe the main legal stipulations governing access to and retention of documents
  • Explain the use of filing equipment and supplies in records and information management
  • Differentiate between centralized and departmental records management systems

  • Assess the contribution of the reception desk to the welfare of the Organization
  • Identify the duties and attributes of a receptionist
  • Manage appointments for an executive using electronic or manual systems
  • Explain the importance and use of electronic and manual reminder systems.

  • Define terms associated with business meetings
  • Prepare documents associated with Business Meetings
  • Define the roles of Personnel associated with Business Meetings
  • List various types of meetings
  • Organize different types of meetings
  • Outline the follow-up procedures related to decisions made at meetings.

  • Identify the role of Travel Policy in a company
  • Calculate time based on time differences between countries
  • Outline procedure for making Travel arrangements
  • Explain the importance of making check lists
  • Interpret the needs and design Itineraries
  • Explain the necessity of various travel Documents
  • Determine Security health and culture issues for a travel
  • Determine the Forex requirements

  • Identify the importance of Customer service in an organizations
  • Explain the difference between internal and external customers
  • Identify customer needs and respond with in the SLA frame work
  • Explain what customer delight is
  • Handle angry customers and escalations

  • Explain the benefits of time management
  • Manage self-time
  • Manage Bosses time
  • Planning a perfect day
  • Identifying the Prime time and Prioritizing tasks

  • Explain what is leadership
  • Identify the benefits of Leadership
  • Explain Types of Leadership skills
  • Understand how to develop Leadership skills
  • Identify the difference between Leader and a Manager

Business English

Computers & MS Office

Learning Approch

  • Designed with a focus on real world relevance
  • Real-world case studies
  • Hands-on Assignments
  • Individualized Instructor
  • Career Guidance

Certification (LP Certificate)

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

Certification (CPD)

Earn a globally recognized CPD UK Certification with professional credit points. This certificate can be attested by The UAE Ministry of Foreign Affairs and International Cooperation for UAE visa issuance. 

Certification (KHDA)

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Expert Instructors & Teaching Methods

Tatek Abayneh Mebratu

Executive Coach, Power Skills and HR Trainer, and he is a, Mentor and Career Counselor. He coaches individuals to reflect on their whole self (work and life), and validate and define their objectives through to realization. He also coaches and trains on corporate development programs. Tatek brings almost 20 years of business experience in the Middle East and Africa region in Banking, Management & Consultancy and Learning and Development industries. He works with senior executives, corporate and individual clients. Graduated with Bachelor’s degree in the field of Public Administration, Tatek is a certified trainer and coach in the development of Power Skills and Human Resources like:


Tatek Abayneh Mebratu

Learners Experience

Frequently Asked Questions

Our trainings are mostly instructor led and classroom based. However, we also offer high quality live and interactive online sessions.

Our highly skilled faculties from around the globe are experts in their fields and come with decades of diverse industry experience. Our trainers are internationally recognized and locally preferred with rich research driven experience which will ensure highly customizable, engaging and top in the class learning experience.

Choosing LearnersPoint is true value for money as our trainings are right blend of theory and practice and specially developed keeping tomorrow's business needs in mind. All the training sessions are closely monitored through specially designed progress tracker to ensure reinforced and unparalleled learning experience.

Once you have registered for a course and wish to not to proceed with the training for any reason, you are entitled for a refund of the fees provided we are notified in writing within 2 days from the date of initial registration before the training commencement. The refunds are processed within 4 weeks from the day of withdrawal.