Master Cisco collaboration tech with hands-on, real-world applications
Learn call routing, codecs, and Cisco solutions in a structured path
Boost your career with expert-led training and high-demand skills
Gain global recognition with Cisco's certified collaboration technologies course
Elevate your expertise in Cisco Unified Communications Manager and Webex
Flexible learning options to suit your time and format preferences
Convenient and hassle-free payment plans
What you will learn:
Upcoming sessions
Overview of Cisco Collaboration Solutions Architecture
Collaboration Deployment Models
Licensing
High Availability
Capacity Planning
Security Requirements
SIP OAuth on Cisco UCM
Webex Control Hub Features
Disaster Recovery
Dial Plan
IP Network Protocols
Codecs
IP Phone Initialization
Single Site On-Cluster Calling
Single Site On-Cluster Call Setup Troubleshooting
Describe the Call Setup and Teardown Process
Describe SIP Call Signaling for Call Setup and Teardown
Compare the Call Control Protocols
Describe DTMF Signaling over IP Networks
Overview of LDAP Integration in Cisco Unified Communications Manager
Options for Importing and Synchronizing Cisco Unified Communications Manager Users in Webex
LDAP Synchronization in Cisco Unified Communications Manager
LDAP Authentication in Cisco Unified Communications Manager
LDAP Attribute Mapping in Cisco Unified Communications Manager
LDAP Considerations in Cisco Unified Communications Manager
Access Control Groups in Cisco Unified Communications Manager
Feature Group Templates in Cisco Unified Communications Manager
Directory Connector
Overview of Provisioning Options
Self-Provisioning Prerequisites
Self-Provisioning Components
Self-Provisioning Authentication Modes
Batch-Provisioning Tools
Define Codecs
Compare Audio Codecs
Compare Video Codecs
Evaluate the Effects of Encryption on Codecs
Describing Call Admission Control
Dial Plan Overview
Dal Plan Components and Their Functions
EndPoint Addressing
Overview of Cisco Unified Communications Manager Call Routing
Cisco Unified Communications Manager Call-Routing Logic
Address Methods and Digit Analysis
Variable-Length Patterns, Overlapping Patterns and Urgent Priority
Overview of Webex Calling Using Local Gateway
Routers Used for Local Gateway
Scenarios Using Local Gateway
Calling Privileges Overview
Partitions and CSSs
Partition and CSS Considerations
Time-of-Day Routing
Client Matter Codes and Forced Authorization Codes
Toll Fraud Prevention Overview
Cisco Unified Communications Manager CoS for Toll Fraud Prevention
Overview of Multisite Dial Plans
Globalized Call Routing Overview
Globalized Call Routing Number Formats
Globalization of Localized Call Ingress
Localization During Call Egress
Media Resources Overview in Cisco Unified Communications Manager
Media Resource Selection and Access Control in Cisco Unified Communications Manager
Describing the Annunciator Feature
Describing Unicast and Multicast MOH Characteristics
Audio and Video Conference Bridge Devices
Audio and Video Conference Bridge Integration Options
MTP and Transcoder Devices
MTP and Transcoder Requirements
Webex Control Hub Settings
Router Configuration
Testing and Troubleshooting Webex Calling
Migrating Cisco Jabber Users with Cisco Webex Cloud-Connected UC
Migrating Cisco Jabber Clients to Cisco Webex
Overview of Cisco Unity Connection Integration
SIP Integration
Typcial Integration Mistakes
Integration Considerations
Call Handler Overview
System Call Handler
Caller Input
Operator Call Handler
Goodbye Call Handler
Directory Handler
Interview Handler
Describe Collaboration Edge ( Expressway -C and Expressway -E)
Describe Supported Services for B2B Collaboration
Describe Prerequisites for Mobile and Remote Access
Describe Service Discovery
Explore Expressway Settings for MRA
Describe Cisco Unified Border Element (CUBE)
Device Onboarding Using Activation Codes
Converged Networks
Available Bandwidth
Components of Network Delay
End-to-End Delay Calculations
Jitter
Packet Loss
QoS Defined
Network Traffic Indentification
Divide Network Traffic into Classes and Define Policies
QoS Mechanisms
QoS Models
DSCP Encoding
Expedited Forwarding and Assured Forwarding
Class Selector
Classification and Marking Overview
Classification and Marking at the Network and Data Link Layers
QoS Service Class
Cisco Marking Recommendations
QoS Markings in a SIP Call Flow
MQC Classification and Marking Options
Overview of QoS Trust Boundaries
Ingress QoS Models
QoS Marking and Table Maps
Internal DSCP
Upon finishing the training, you will:
1
Master the provisioning and troubleshooting of Cisco Unified Communications Manager
2
Implement cloud calling solutions using Webex Hybrid Local Gateway for seamless communication
3
Optimise call routing, codecs, and media resource management within Cisco environments
4
Configure and troubleshoot Cisco Unity Connection call handlers to ensure efficient call handling
5
Enhance network performance and manage traffic effectively with QoS models and Cisco Catalyst switches
Overall ratings by our students
The Implementing and Operating Cisco Collaboration Core Technologies (CLCOR) v1.3 Course in the US teaches professionals to manage and optimise Cisco collaboration solutions, including Cisco Unified Communications Manager, Webex Hybrid Local Gateway, and Cisco Unity Connection. You'll master call routing, media resources, and cloud calling configurations, making you highly skilled in troubleshooting and managing collaboration systems. This course enhances your career prospects in network engineering and collaboration architecture.
The course covers Cisco Unified Communications Manager provisioning, Webex Hybrid Local Gateway, Cisco Unity Connection integration, troubleshooting codecs, call routing, and media resources. Additionally, you'll explore call admission control, QoS models, Cisco Catalyst switches, and cloud calling setups. Practical labs and hands-on training are included for real-world application.
Completing the course will significantly boost your professional credentials, making you more suitable for the US job market. These skills will help you to take on higher-level roles in network and collaboration architecture, enhancing your job security and opening doors to leadership positions.
Participants can pursue roles such as Network Engineer, Collaboration Architect, Unified Communications Specialist, and IT Support Engineer. The skills gained in the course prepare you for high-demand positions in industries like telecommunications, IT consulting, and enterprise networking.
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