ISO 20000 Internal Auditor Training

The ISO 20000 Internal Auditor training provides participants with comprehensive knowledge and practical skills for conducting internal audits. It evaluates the effectiveness and compliance of a Service Management System (SMS) based on ISO/IEC 20000-1:2018. ISO/IEC 20000-1:2018 sets requirements for organizations to establish, implement, maintain, and improve an SMS, covering the planning, design, transition, delivery, and improvement of services to meet customer and organisational needs. By taking this course, participants gain auditing skills to contribute to improving their organisation's SMS performance. They learn how to assess and report on the conformity and effectiveness of the SMS, initiate audits, conduct audit activities, compile reports, and follow up on audit findings. Overall, the ISO 20000 Internal Auditor training enhances internal auditing expertise, supports the delivery of high-quality services and prepares participants for audits related to their organization's SMS.

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  • 24 Hours Training
  • Online / Classroom / Onsite
  • 3 Mar, 2024 / 24 Mar, 2024
  • Additional Program Dates
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What is our ISO 20000 Internal Auditor training all about?

Our ISO 20000 Internal Auditor training covers a range of subjects to equip participants with the necessary knowledge and skills for conducting internal audits in line with ISO/IEC 20000-1:2018. The course focuses on topics such as assessing and reporting on Service Management System (SMS) conformity and effectiveness, initiating audits, conducting audit activities, compiling reports, and completing follow-up tasks. The training employs a practical approach, providing participants with comprehensive guidance and hands-on experience in planning, executing, reporting, and following up on internal audits. This interactive instruction method ensures that participants gain a thorough understanding of the auditing process and are prepared for their role as internal auditors.

Why is this ISO 20000 Internal Auditor training important?

The ISO 20000 Internal Auditor training is important for several reasons. Firstly, it equips participants with the necessary skills to assess and improve their organization's Service Management System (SMS) based on ISO/IEC 20000-1:2018. This helps ensure that the organization's services meet customer requirements and deliver value. Additionally, the training enhances internal auditing expertise, enabling participants to identify areas of non-compliance or inefficiency and recommend corrective actions. Furthermore, it prepares participants for second and third-party audits, allowing them to demonstrate compliance with ISO 20000 standards and build trust with customers and stakeholders. Overall, the training plays a vital role in enhancing service quality and organizational performance.

Why do companies hire professionals with ISO 20000 Internal Auditor certification?

Companies hire professionals with ISO 20000 Internal Auditor certification because they possess the necessary expertise and skills to assess and improve the effectiveness of a Service Management System (SMS) based on ISO/IEC 20000-1:2018. These professionals deeply understand SMS requirements, auditing techniques, and reporting practices. Hiring certified ISO 20000 Internal Auditors ensures that companies can proactively monitor their SMS performance, identify areas for improvement, and maintain compliance with ISO standards. These professionals play a crucial role in enhancing service delivery, meeting customer expectations, and preparing the organization for external audits.

Industry Trends


 

The ISO 20000 Internal Auditor certification meets the demand for efficient Service Management Systems (SMS). Professionals holding this certification can seize opportunities to enhance SMS performance, ensure ISO compliance, and meet customer expectations for top-notch service delivery. Our ISO 20000 Internal Auditor training has its own set of benefits and career opportunities. Let us see how.

Market trends

The demand for professionals with ISO 20000 Internal Auditor certification is growing steadily. According to a recent industry report, organizations worldwide are increasingly recognizing the importance of effective service management systems, resulting in a 15% increase in job postings for ISO 20000 auditors over the past year. This certification presents excellent opportunities for career advancement and higher salaries, with certified auditors earning an average of 20% more compared to their non-certified counterparts.

Salary Trends

Obtaining the ISO 20000 Internal Auditor certification can lead to increased demand and lucrative opportunities. According to various sources, certified internal auditors often earn higher salaries compared to non-certified professionals, with an average salary ranging from $70,000 to $110,000 per year globally. Specific salary trends for ISO 20000 Internal Auditors in Dubai may vary based on factors such as industry, experience, and organizational size.

Demand & Opportunities


The ISO 20000 Internal Auditor certification offers professionals valuable prospects in their careers. With this certification, individuals become sought-after assets for organizations aiming to enhance their service management systems and ensure compliance with ISO/IEC 20000-1:2018. Employment opportunities can be found in diverse sectors such as IT services, consulting firms, and certification bodies. Certified auditors play a critical role in improving service delivery, optimizing processes, and preparing organizations for external audits, thereby contributing to their professional growth and success.

Here are some of the roles that benefit from our ISO 20000 Internal Auditor training, as observed in popular job portals:

  1. Internal Auditor — They conduct audits to assess SMS effectiveness and conformity, identifying areas for improvement and ensuring compliance with ISO standards.
  2. Compliance Manager — They oversee SMS implementation, monitoring and ensuring adherence to ISO standards and regulatory requirements.
  3. Quality Assurance Specialist — They develop and implement quality management systems, monitor performance, and drive continuous improvement initiatives.
  4. Service Delivery Manager — They manage service delivery processes, ensuring efficient and effective service provision, and maintaining customer satisfaction.
  5. Consultant — They provide expertise and guidance to organizations in optimizing their SMS, aligning with ISO standards, and improving service management processes.

Course Outcome


Completing the ISO 20000 Internal Auditor training will enable you to:

  • Gain a solid understanding of the principles and requirements of ISO/IEC 20000-1:2018.
  • Develop the skills to effectively plan and conduct internal audits in line with ISO 19011:2011.
  • Acquire the ability to assess the conformity and effectiveness of a Service Management System (SMS), identifying areas for improvement.
  • Learn to compile comprehensive audit reports that effectively communicate findings and recommendations.
  • Master the execution of follow-up tasks, including verification of corrective actions.
  • Enhance your expertise in internal auditing techniques and best practices.
  • Be well-prepared for external audits related to the SMS, meeting the requirements of external auditors.

Course Module


  • Business Case and Initial Design of the ITSMS
  • Define the Scope of ITSMS
  • IT Service Management
  • Benefits of IT Service Management
  • ITSMS Policy
  • Documentation of Process and Procedures
  • Define Management Systems and Process Approach
  • Presentation of Standards and their Comparisons
  • Fundamental Principles of Information Technology
  • Preliminary Analysis and Determining the Level of Existing Information Technology
  • Develop a Project Plan
  • Accounting the IT Services; Accounting and Budgeting
  • ISO/IEC 20000-1: 2011
  • Key differences - ISO 20000 & ITIL®
  • ITIL® Life Cycles
  • Clauses ISO/IEC 20000-1: 2011
  • Auditor
  • Auditee
  • Audit team
  • Guides and Observers
  • Lead Auditor
  • Audit Management
  • Maintaining Confidentiality
  • Independence
  • Evidence-based Approach
  • Integrity
  • Fair Presentation of Audit Reports
  • Personal Attributes
  • Knowledge
  • Skills
  • Education and Experience
  • Initialise the Report
  • Prepare Activities
  • Prepare Plans
  • Assigning the Work to the Team
  • Preparing Documents
  • Conduct Open Meeting
  • Prepare and Distribute Reports
  • Complete the Audit
  • Conduct a Follow-up
  • Audit Requirements
  • Audit Documents
  • What Is ISO/IEC 20000?
  • Benefits of ISO/IEC 20000
  • ISO/IEC 20000 – Parts
  • Management Responsibility
  • Governance of Processes Operated by Other Parties
  • Document Management
  • Establish and Improve the SMS
  • Resource Management
  • Define Auditing
  • Types of Audit
  • Internal
  • External
  • Audit Terminology
  • Benefits of Auditing
  • Management of Personnel
  • Preparation Checklists
  • Scope of Work
  • Managing Audit Programmes
  • Communication at all Levels of Organisation
  • Detection
  • Protection
  • Prevention
  • Question
  • Check
  • Observe

Program Dates


3 Mar
  • 09:30 AM
  • Sun
  • Online Live
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16 Mar
  • 09:00 AM
  • Sat
  • Classroom
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17 Mar
  • 09:00 AM
  • Sun
  • Online Live
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24 Mar
  • 11:00 AM
  • Sun
  • Classroom
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Expert Instructors & Teaching Methods


 

 

We, at Learners Point, take immense pride in our teaching methods and instructors. Our instructors are some of the best experts in their fields and employ a practical approach to learning. Many of them are globally recognised and have a diverse set of experience in their field of expertise. You are always sure to have the best in the industry as your teachers who are ready to guide you at every step and make the experience informative yet enjoyable.  Apart from the focus on learning your chosen course, our instructors also encourage students to develop communication skills and interpersonal skills necessary to excel in the practical world.

Our cutting edge teaching methods make every program an immersive and productive experience for the learners. Our learning methods are research-driven and are continuously updated to stay relevant to present times as well as the future. You will enjoy practical applications of everything learned through theory and regular mock examinations to help monitor your progress. Our courses are led by an instructor in a classroom setup and we do offer online high-quality sessions as well for individuals. We also monitor the training sessions with a progress tracker to maintain high standards of instruction & ethics.

Our Trainers

 

We, at Learners Point, take immense pride in our teaching methods and instructors. Our instructors are some of the best experts in their fields and employ a practical approach to learning. Many of them are globally recognised and have a diverse set of experience in their field of expertise. You are always sure to have the best in the industry as your teachers who are ready to guide you at every step and make the experience informative yet enjoyable.  Apart from the focus on learning your chosen course, our instructors also encourage students to develop communication skills and interpersonal skills necessary to excel in the practical world.

Our cutting edge teaching methods make every program an immersive and productive experience for the learners. Our learning methods are research-driven and are continuously updated to stay relevant to present times as well as the future. You will enjoy practical applications of everything learned through theory and regular mock examinations to help monitor your progress. Our courses are led by an instructor in a classroom setup and we do offer online high-quality sessions as well for individuals. We also monitor the training sessions with a progress tracker to maintain high standards of instruction & ethics.

Our Trainers

Why Count on Learners Point?


Learners Point Academy provides top-notch ISO 20000 Internal Auditor training, providing professionals with the necessary skills and experience to excel in the field.

What to expect if you join our ISO 20000 Internal Auditor training:

  • We consider real-world scenarios that organisations face and tailor our ISO 20000 Internal Auditor training and structure to meet those needs.
  • Aside from theoretical knowledge, we focus on practical case studies to give you a reality check and insight into what will be expected of you while working in a demanding role.
  • Our customised ISO 20000 Internal Auditor training also provides you with hands-on experience by assigning tasks that are relevant to your current job.
  • In addition to group sessions, we offer one-on-one sessions to improve the quality of our ISO 20000 Internal Auditor training.
  • We also take a discrete approach to career counselling so that one can be successfully placed as a professional.

Learners Experience


"The ISO 20000 Internal Auditor Training was the perfect fit for my role as a senior IT project manager. It enabled me to evaluate and improve our IT service management processes, ultimately leading to more successful projects. I'm grateful for the insights gained from this course."

Lina Pedro

IT Project Manager

"The ISO 20000 Internal Auditor Training exceeded my expectations. The trainers were experts in the field and provided clear explanations of complex concepts. The training materials were comprehensive and up-to-date, ensuring I had a solid understanding of IT service management principles and auditing techniques. I feel well-prepared to contribute to my organization's service management practices."

David j

Service Delivery Manager

"Completing the ISO 20000 Internal Auditor Training was a significant milestone for me. The course content was well-structured and focused on practical application. I appreciated the interactive discussions and case studies, which allowed me to understand real-world scenarios. This training has not only expanded my knowledge but also opened up new career opportunities."

Al Morabi

Quality Assurance Specialist

"As an IT professional, the ISO 20000 Internal Auditor Training was exactly what I needed to enhance my career. The course not only covered the ISO 20000 standard in detail but also provided valuable insights into conducting effective audits. The trainers were knowledgeable and supportive, making the learning experience enjoyable. I highly recommend this training to anyone seeking to excel in IT service management."

Loran Dsuza

Compliance Manager

"The ISO 20000 Internal Auditor Training was a game-changer for me. It provided me with in-depth knowledge of IT service management and auditing practices. The course material was comprehensive, and the hands-on exercises helped me gain practical skills. I feel confident in my ability to assess and improve IT service management systems."

Elina Afri

Internal Auditor

Our Graduates


Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on ISO 20000 Internal Auditor Training

There is a significant demand for professionals with ISO 20000 Internal Auditor certification in the global job market. Organizations across various industries seek these certified experts to ensure compliance and enhance service management systems.
Attending the ISO 20000 Internal Auditor course is essential to gain comprehensive knowledge and practical skills for conducting internal audits, assessing conformity, and improving the effectiveness of a Service Management System (SMS) based on ISO/IEC 20000-1:2018.
The training sessions at Learners Point are an interactive, immersive, and intensive hands-on programme. We offer three modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-to-one training session, or high-quality live and interactive online sessions as per convenience.
Obtaining the ISO 20000 Internal Auditor certification adds value to your profile by demonstrating your expertise in assessing and improving Service Management Systems (SMS) based on ISO/IEC 20000-1:2018, making you a valuable asset for organizations seeking skilled internal auditors.
The ISO 20000 Internal Auditor course is suitable for professionals involved in auditing, quality management, service delivery, or those responsible for ensuring compliance with ISO/IEC 20000-1:2018.
At Learners Point Academy, if a participant doesn’t wish to proceed with the training after the registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within two days from the date of registration. The refund will be processed within four weeks from the day of exit.