ISO 20000 Lead Implementer Training

ISO 20000 training aligned to global ITSM standards

Ideal for L&D, strengthens cross-functional ITSM execution

ISO 20000 key processes, compliance and improvement

Team-wide ISO 20000 implementation across departments

Customised corporate group training with on-site options

4.8/5

6332 Enrolled

Overview

What our training includes:

Master ISO 20000 for implementing and managing IT service management in your organization
Develop expertise in process design, service delivery, and continual improvement strategies
Learn to align IT service management with ISO 20000 to meet corporate goals and compliance
Understand audit processes and how to measure ITSM effectiveness for your company
Gain leadership skills to drive ISO 20000 implementation and optimise service management
Build a scalable and efficient ITSM framework that aligns with your organization's growth
Access enterprise learning for workforce with in-house training options

Learning Objectives

Upon course completion, your enterprise teams will be able to:

Gain in-depth knowledge of ISO 20000 standards for designing and implementing IT service management systems

Lead the implementation of service management processes aligned with ISO 20000 requirements in your organization

Master the tools and techniques for continual service improvement and optimization

Understand ISO 20000 auditing processes and how to assess IT service management effectiveness

Develop the skills to manage risks and ensure IT service continuity within your organization FAQs

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Our Trainers

We, at Learners Point, take immense pride in our teaching methods and instructors. Our instructors are some of the best experts in their fields and employ a practical approach to learning. Many of them are globally recognised and have a diverse set of experience in their field of expertise. You are always sure to have the best in the industry as your teachers who are ready to guide you at every step and make the experience informative yet enjoyable. Apart from the focus on learning your chosen course, our instructors also encourage students to develop communication skills and interpersonal skills necessary to excel in the practical world.

Our cutting edge teaching methods make every program an immersive and productive experience for the learners. Our learning methods are research-driven and are continuously updated to stay relevant to present times as well as the future. You will enjoy practical applications of everything learned through theory and regular mock examinations to help monitor your progress. Our courses are led by an instructor in a classroom setup and we do offer online high-quality sessions as well for individuals. We also monitor the training sessions with a progress tracker to maintain high standards of instruction & ethics.

Our Trainers

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

Related courses

Curriculum

Business Case and Initial Design of the ITSMS
Define the Scope of ITSMS
IT Service Management
Benefits of IT Service Management
ITSMS Policy
Documentation of Process and Procedures
Define Management Systems and Process Approach
Presentation of Standards and their Comparisons
Fundamental Principles of Information Technology
Preliminary Analysis and Determining the Level of Existing Information Technology
Develop a Project Plan
Accounting the IT Services; Accounting And Budgeting

What Is ISO/IEC 20000?
Benefits of ISO/IEC 20000
ISO/IEC 20000 – parts

ISO/IEC 20000-1: 2011
Key differences - ISO 20000 & ITIL®
ITIL® life cycles
Clauses ISO/IEC 20000-1: 2011

Management Responsibility
Governance of Processes Operated by other Parties
Document Management
Establish and Improve the SMS
Resource Management

Define Auditing
Types of Audit
Internal
External
Audit Terminology
Benefits of Auditing

Auditor
Auditee
Audit Team
Guides and Observers
Lead Auditor
Audit Management
Maintaining Confidentiality
Independence
Evidence-based Approach
Integrity
Fair Presentation of Audit Reports

Management of Personnel
Preparation Checklists
Scope of Work
Managing Audit Programmes
Communication at all Levels of Organisation

Personal Attributes
Knowledge
Skills
Education and Experience

Detection
Protection
Prevention

Initialise the Report
Prepare Activities
Prepare Plans
Assigning the Work to the Team
Preparing Documents
Conduct Open Meeting
Prepare and Mistribute Reports
Complete the Audit
Conduct a Follow-up

Question
Check
Observe

Audit Requirements
Audit Documents

Service Level Management
General Requirements
Service Catalogue
Service Level Agreement
Supportive Agreements
Service Process

Scope Definition
Scope Consideration
Scope Statement
Scope Agreement
Guidelines

Configuration and Release Management
Change Management
Management of Capacity and Availability
Service Continuity

IT Security Policies
Security Risks Assessment
Controls
Documents and Records
Managing the Operations

Service Delivery Process
Service Reporting
Service Continuity and Availability Management
Budgeting and Accounting for Services
Capacity Management
Information Security Management
Resolution Process
Incident and Service Request anagement
Problem Management
Relationship Process
Business Relations
Regular Reviews
Customer Satisfaction Measurement
Service Complaints
Supplier
Contract
Service Definition
Terminating Contract
Control Process
Configuration Management
Change Management
Release and Deployment Management

Monitoring the Processes
Internal Auditor
Development of Metrics
Performance Indicators and Dashboards
Managing the Reviews
Implementation of the Continual Improvement Program
Preparing Audits
Managing Contractual Disputes

Frequently asked questions

The ISO 20000 Lead Implementer course provides in-depth training on implementing and managing IT Service Management (ITSM) systems based on ISO 20000 standards. It covers key aspects of designing ITSM frameworks, improving service delivery, and ensuring compliance with ISO standards.

This course equips professionals to lead the implementation process within organizations, driving operational efficiency and service excellence.

The ISO 20000 Lead Implementer course is ideal for IT Managers, Service Delivery Managers, IT Consultants, Project Managers, and Compliance Officers responsible for implementing IT service management systems.

It is also suitable for individuals aiming to specialize in ISO 20000 certification and process improvement within their organization.

Participants will learn how to design, implement, and manage IT service management systems (ITSM) based on ISO 20000 standards. This course includes modules on risk management, service delivery optimization, auditing processes, and continuous service improvement.

Practical case studies and real-world applications ensure that participants can immediately apply their knowledge in their organization.

The ISO 20000 Lead Implementer certification boosts your professional credibility, making you a valuable asset for organizations seeking to improve IT service management. Certified professionals are in high demand for roles like IT Service Managers, IT Consultants, and Compliance Officers.

The certification opens opportunities for leadership roles and career advancement in the growing IT service management sector.

The ISO 20000 Lead Implementer course is delivered through flexible learning formats, including workplace and enterprise based learning through on-site or in-house group training options. Participants can choose the delivery mode that suits their organization’s needs and schedules.

The course uses a hands-on, practical approach to ensure that participants can apply their knowledge directly within their organization.