The ISO 20000 Lead Implementer training is designed to provide participants with an extensive understanding of ISO 20000 and equip them with the skills to effectively implement and manage Information Technology Service Management (ITSM) based on this standard. The course consists of four levels: foundation, lead auditor, internal auditor, and implementer. By undertaking the Lead Implementer level, participants will gain in-depth knowledge of the features and functionality of ISO 20000. The training covers topics such as service management system design and implementation, process establishment and improvement, service delivery and support, relationship management, and continuous improvement. Participants will learn how to apply best practices, establish effective ITSM processes, and demonstrate compliance with ISO 20000. Successful completion of the course will enable delegates to pass their exam on the first attempt while acquiring the necessary skills to lead the implementation of ISO 20000 within their organization.
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