ISO 20000 Lead Implementer Training

The ISO 20000 Lead Implementer training is designed to provide participants with an extensive understanding of ISO 20000 and equip them with the skills to effectively implement and manage Information Technology Service Management (ITSM) based on this standard. The course consists of four levels: foundation, lead auditor, internal auditor, and implementer. By undertaking the Lead Implementer level, participants will gain in-depth knowledge of the features and functionality of ISO 20000. The training covers topics such as service management system design and implementation, process establishment and improvement, service delivery and support, relationship management, and continuous improvement. Participants will learn how to apply best practices, establish effective ITSM processes, and demonstrate compliance with ISO 20000. Successful completion of the course will enable delegates to pass their exam on the first attempt while acquiring the necessary skills to lead the implementation of ISO 20000 within their organization.

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  • 40 Hours Training
  • Online / Classroom / Onsite
  • 28 Jul, 2024 / 28 Jul, 2024
  • Additional Program Dates
  • 100K+ Happy Students

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What is our ISO 20000 Lead Implementer training all about?

Our ISO 20000 Lead Implementer training is a comprehensive program designed to equip participants with the knowledge and skills needed to effectively implement and manage IT Service Management based on ISO 20000. The training employs a combination of interactive lectures, practical exercises, and case studies to provide a hands-on learning experience. Our expert instructors guide participants through the course material, facilitating discussions and sharing real-world examples. The training method emphasizes practical application, enabling delegates to understand the key concepts, methodologies, and best practices of ISO 20000 implementation. By the end of the training, participants will be equipped with the necessary expertise to lead the implementation of ISO 20000 within their organization.

Why is this ISO 20000 Lead Implementer training important?

The ISO 20000 Lead Implementer training is crucial as it equips participants with the necessary knowledge and skills to effectively implement and manage Information Technology Service Management (ITSM) based on ISO 20000. This training enables individuals to become proficient in establishing and improving service management processes, ensuring compliance with the standard's best practices. By completing this training, participants gain the expertise to lead the implementation of ISO 20000 within their organization, resulting in enhanced service delivery, improved quality of service levels, and the ability to demonstrate adherence to industry-recognized ITSM frameworks and methodologies.

Why do companies hire professionals with ISO 20000 Lead Implementer certification?

Companies hire professionals with ISO 20000 Lead Implementer certification because they possess the expertise and skills to effectively implement and manage Information Technology Service Management (ITSM) based on ISO 20000. These certified professionals have in-depth knowledge of the standard's features and functionality, allowing them to lead the implementation process within organizations. Hiring individuals with this certification ensures that companies can establish and maintain effective ITSM practices, improve service delivery, optimize processes, and demonstrate compliance with ISO 20000. These professionals play a crucial role in driving organizational success, enhancing service quality, and meeting customer expectations in the IT service industry.

Industry Trends


The ISO 20000 Lead Implementer certification presents professionals with valuable prospects in implementing Service Management Systems (SMS) aligned with ISO/IEC 20000-1:2018. It enables them to showcase their expertise in driving compliance, efficiency, and the provision of top-notch services, leading to enhanced career opportunities. Our ISO 20000 Lead Implementer training has its own set of benefits and career opportunities. Let us see how.

Market trends

The ISO 20000 Lead Implementer certification presents professionals with favourable prospects and strong potential. With the global adoption of ISO 20000 standards, individuals holding this certification can capitalize on the increasing need for proficient experts capable of implementing and overseeing Service Management Systems aligned with ISO/IEC 20000-1:2018.

Salary Trends

Professionals with the ISO 20000 Lead Implementer certification can expect attractive career prospects and competitive salaries in Dubai. This certification is in high demand in the IT service management sector, creating numerous opportunities for skilled individuals. The combination of expertise in ISO 20000 implementation and service management opens doors to lucrative positions and growth potential within organizations.

Demand & Opportunities


The ISO 20000 Lead Implementer certification holds significant value in the industry, attracting attention and creating favourable prospects for professionals. This certification equips individuals with the necessary expertise to successfully implement and manage a Service Management System (SMS) based on ISO/IEC 20000-1:2018. It demonstrates their ability to lead the implementation process, ensure compliance, and enhance service delivery. Certified professionals find themselves well-suited for various roles, including IT service managers, consultants, and auditors. As ISO 20000 gains recognition and wider adoption, the certification presents promising career pathways in the field of service management.

Here are some of the roles that benefit from our ISO 20000 Lead Implementer training, as observed in popular job portals:

  1. Service Manager — They oversee service management systems, ensuring ISO 20000 compliance and delivering high-quality services.
  2. IT Consultants — They guide organizations in aligning IT service management with ISO 20000, facilitating system implementation and optimization.
  3. Internal Auditor — They conduct audits to assess service management system effectiveness and ISO 20000 compliance.
  4. Process Improvement Specialist — They enhance service management processes to meet ISO 20000 standards and improve efficiency.
  5. Service Delivery Manager— They manage service delivery, aligning with ISO 20000 to ensure customer satisfaction.
  6. Compliance Officer— They ensure ISO 20000 compliance through monitoring and enforcing service management processes.

Course Outcome


Completing the ISO 20000 Lead Implementer training will enable you to:

  • Gain a comprehensive understanding of ISO 20000 and its advantages.
  • Acquire the skills to lead the implementation of a service management system.
  • Ensure compliance with ISO 20000 requirements.
  • Enhance service delivery through continuous improvement practices.
  • Identify and address risks within the service management context.
  • Conduct internal audits and evaluate the effectiveness of the system.
  • Develop effective leadership and communication abilities for successful implementation.

Course Module


  • Business Case and Initial Design of the ITSMS
  • Define the Scope of ITSMS
  • IT Service Management
  • Benefits of IT Service Management
  • ITSMS Policy
  • Documentation of Process and Procedures
  • Define Management Systems and Process Approach
  • Presentation of Standards and their Comparisons
  • Fundamental Principles of Information Technology
  • Preliminary Analysis and Determining the Level of Existing Information Technology
  • Develop a Project Plan
  • Accounting the IT Services; Accounting And Budgeting
  • ISO/IEC 20000-1: 2011
  • Key differences - ISO 20000 & ITIL®
  • ITIL® life cycles
  • Clauses ISO/IEC 20000-1: 2011
  • Auditor
  • Auditee
  • Audit Team
  • Guides and Observers
  • Lead Auditor
  • Audit Management
  • Maintaining Confidentiality
  • Independence
  • Evidence-based Approach
  • Integrity
  • Fair Presentation of Audit Reports
  • Personal Attributes
  • Knowledge
  • Skills
  • Education and Experience
  • Initialise the Report
  • Prepare Activities
  • Prepare Plans
  • Assigning the Work to the Team
  • Preparing Documents
  • Conduct Open Meeting
  • Prepare and Mistribute Reports
  • Complete the Audit
  • Conduct a Follow-up
  • Audit Requirements
  • Audit Documents
  • Scope Definition
  • Scope Consideration
  • Scope Statement
  • Scope Agreement
  • Guidelines
  • IT Security Policies
  • Security Risks Assessment
  • Controls
  • Documents and Records
  • Managing the Operations
  • Monitoring the Processes
  • Internal Auditor
  • Development of Metrics
  • Performance Indicators and Dashboards
  • Managing the Reviews
  • Implementation of the Continual Improvement Program
  • Preparing Audits
  • Managing Contractual Disputes
  • What Is ISO/IEC 20000?
  • Benefits of ISO/IEC 20000
  • ISO/IEC 20000 – parts
  • Management Responsibility
  • Governance of Processes Operated by other Parties
  • Document Management
  • Establish and Improve the SMS
  • Resource Management
  • Define Auditing
  • Types of Audit
  • Internal
  • External
  • Audit Terminology
  • Benefits of Auditing
  • Management of Personnel
  • Preparation Checklists
  • Scope of Work
  • Managing Audit Programmes
  • Communication at all Levels of Organisation
  • Detection
  • Protection
  • Prevention
  • Question
  • Check
  • Observe
  • Service Level Management
  • General Requirements
  • Service Catalogue
  • Service Level Agreement
  • Supportive Agreements
  • Service Process
  • Configuration and Release Management
  • Change Management
  • Management of Capacity and Availability
  • Service Continuity
  • Service Delivery Process
  • Service Reporting
  • Service Continuity and Availability Management
  • Budgeting and Accounting for Services
  • Capacity Management
  • Information Security Management
  • Resolution Process
  • Incident and Service Request anagement
  • Problem Management
  • Relationship Process
  • Business Relations
  • Regular Reviews
  • Customer Satisfaction Measurement
  • Service Complaints
  • Supplier
  • Contract
  • Service Definition
  • Terminating Contract
  • Control Process
  • Configuration Management
  • Change Management
  • Release and Deployment Management

Program Dates


28 Jul
  • 02:00 PM
  • Sun
  • Classroom
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Expert Instructors & Teaching Methods


 

 

We, at Learners Point, take immense pride in our teaching methods and instructors. Our instructors are some of the best experts in their fields and employ a practical approach to learning. Many of them are globally recognised and have a diverse set of experience in their field of expertise. You are always sure to have the best in the industry as your teachers who are ready to guide you at every step and make the experience informative yet enjoyable.  Apart from the focus on learning your chosen course, our instructors also encourage students to develop communication skills and interpersonal skills necessary to excel in the practical world.

Our cutting edge teaching methods make every program an immersive and productive experience for the learners. Our learning methods are research-driven and are continuously updated to stay relevant to present times as well as the future. You will enjoy practical applications of everything learned through theory and regular mock examinations to help monitor your progress. Our courses are led by an instructor in a classroom setup and we do offer online high-quality sessions as well for individuals. We also monitor the training sessions with a progress tracker to maintain high standards of instruction & ethics.

Our Trainers

 

We, at Learners Point, take immense pride in our teaching methods and instructors. Our instructors are some of the best experts in their fields and employ a practical approach to learning. Many of them are globally recognised and have a diverse set of experience in their field of expertise. You are always sure to have the best in the industry as your teachers who are ready to guide you at every step and make the experience informative yet enjoyable.  Apart from the focus on learning your chosen course, our instructors also encourage students to develop communication skills and interpersonal skills necessary to excel in the practical world.

Our cutting edge teaching methods make every program an immersive and productive experience for the learners. Our learning methods are research-driven and are continuously updated to stay relevant to present times as well as the future. You will enjoy practical applications of everything learned through theory and regular mock examinations to help monitor your progress. Our courses are led by an instructor in a classroom setup and we do offer online high-quality sessions as well for individuals. We also monitor the training sessions with a progress tracker to maintain high standards of instruction & ethics.

Our Trainers

Why Count on Learners Point?


Learners Point Academy provides top-notch ISO 20000 Lead Implementer training, providing professionals with the necessary skills and experience to excel in the field.

What to expect if you join our ISO 20000 Lead Implementer training:

  • We consider real-world scenarios that organisations face and tailor our ISO 20000 Lead Implementer training and structure to meet those needs.
  • Aside from theoretical knowledge, we focus on practical case studies to give you a reality check and insight into what will be expected of you while working in a demanding role.
  • Our customised ISO 20000 Lead Implementer training also provides you with hands-on experience by assigning tasks that are relevant to your current job.
  • In addition to group sessions, we offer one-on-one sessions to improve the quality of our ISO 20000 Lead Implementer training.
  • We also take a discrete approach to career counselling so that one can be successfully placed as a professional.

Learners Experience


"The ISO 20000 Lead Implementer Training has enriched my consultancy skills. I can now guide organizations in aligning their IT services with ISO 20000 standards, helping them achieve operational excellence and meet their business goals."

Fatima Abbas

IT Consultant

"The ISO 20000 Lead Implementer Training exceeded my expectations. The course content was well-structured and covered all the essential aspects of implementing IT service management systems based on ISO 20000. The training materials, case studies, and interactive discussions allowed me to grasp the concepts easily. The trainers were professional and approachable, addressing all our queries effectively. This training has given me the necessary skills to lead successful IT service management projects. Thank you!"

Yusuf Ali

Compliance Officer

"After completing the ISO 20000 Lead Implementer Training, I feel much more confident in my ability to effectively implement IT service management systems. The course provided comprehensive insights into the ISO 20000 standard and practical guidance on how to apply it in real-world scenarios. The trainers were highly knowledgeable and supportive throughout the training, making it a valuable learning experience. I highly recommend this course to anyone looking to enhance their skills in IT service management."

Zahir Abbas

Process Improvement Specialist

"The ISO 20000 Lead Implementer Training was an eye-opening experience for me. The course not only enhanced my knowledge of IT service management but also provided me with a structured approach to implementing ISO 20000 in my organization. The trainers were exceptional, combining their expertise with engaging teaching methods. The course materials were comprehensive, and the hands-on activities helped me understand the practical implications of the standard. This training has not only boosted my professional growth but also enabled me to contribute more effectively to my organization's IT service management objectives."

Zunaid Ali

Internal Auditor

"The ISO 20000 Lead Implementer Training was a game-changer for me. As someone responsible for IT service management in my organization, this course provided me with a comprehensive understanding of the ISO 20000 standard and the necessary skills to implement it effectively. The trainers were highly experienced and provided valuable insights into the best practices and pitfalls to avoid during implementation. I appreciated the practical exercises that allowed me to apply the concepts in real-world scenarios. I highly recommend this training to anyone involved in IT service management."

Ismail Akhtar

IT Consultant

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FAQs on ISO 20000 Lead Implementer Training

There is a strong demand for professionals with ISO 20000 Lead Implementer certification in the global job market. As organizations prioritize efficient service management, certified individuals with expertise in ISO 20000 implementation is highly sought after for various roles.

Attending the ISO 20000 Lead Implementer course equips you with the necessary knowledge and skills to successfully implement and manage a Service Management System (SMS) based on ISO/IEC 20000-1:2018. It enables you to lead the implementation process and ensure compliance with ISO standards.

The training sessions at Learners Point are an interactive, immersive, and intensive hands-on programme. We offer three modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-to-one training session, or high-quality live and interactive online sessions as per convenience.

The ISO 20000 Lead Implementer certification adds value to your profile by showcasing your expertise in implementing and managing service management systems based on ISO 20000 standards, making you a sought-after professional in the field of service management.

The ISO 20000 Lead Implementer course is suitable for professionals involved in implementing, managing, and improving a Service Management System (SMS) based on ISO/IEC 20000-1:2018. This includes IT managers, consultants, project managers, and individuals responsible for service delivery and quality assurance.

At Learners Point Academy, if a participant doesn’t wish to proceed with the training after the registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within two days from the date of registration. The refund will be processed within four weeks from the day of exit.