ITIL 4 Foundation Certification in Ethiopia
16 hours of immersive training
Features 11 unique & engaging learning modules
PeopleCert certified training program
Learn ITIL® v4 concepts & service management principles
Access to study materials & mock tests
Clear the ITIL® v4 examination
Flexible learning options are available
Pay with easy installment options
4.9/55329 EnrolledEnrolled Learners
4.9/55329 EnrolledEnrolled Learners
Overview
What we’re going to teach you:
- Learn about the ITIL® service value system framework
- Get insights into the ITIL® guiding principles application
- Understand the ITIL® service value chain processes
- Get expertise in foundational ITIL® practices for service delivery
- Know how to improve business processes with ITIL®
- Master key concepts of IT service management
Upcoming sessions
Curriculum
1
Service
2
Utility
3
Warranty
4
Customer
5
User
6
Service management
7
Sponsor
1
Cost
2
Value
3
Organization
4
Outcome
5
Output
6
Risk
7
Utility and Warranty
1
Focus on value
2
Start where you are
3
Progress iteratively with feedback
4
Collaborate and promote visibility
5
Think and work holistically
6
Keep it simple and practical
7
Optimize and automate
1
Service offering/relationship management/provision/consumption
1
The nature, use, and interaction of the guiding principles
2
Focusing on value
3
Starting where you are
4
Progressing iteratively via the feedback
5
Collaborating and promoting visibility
6
Thinking/Working holistically
7
Keeping it simple/practical
8
Optimizing and automating
1
Organizations and people
2
Information and technology
3
Partners and suppliers
4
Value streams and processes
1
Explaining the ITIL service value system
2
The activities of the service value chain and how they interconnect
3
The interconnected nature of the service value chain and its support for value streams
1
Planning/Improving/Engaging
2
Designing and transitioning
3
Obtaining and building
4
Delivering and supporting
1
Information security management
2
Relationship/Supplier/Availability management
3
Capacity/Performance management
4
IT asset management
5
Service continuity management
6
Monitoring/Event management
7
Release management
8
Service configuration management
9
Deployment management
10
Continual improvement
11
Incident/Problem management
12
Service request management
13
Service Desk/Service Level management
1
Availability
2
IT asset
3
Event
4
Configuration item
5
Change
6
Incident/Problem
7
Known error
8
7 ITIL practices
1
The continual improvement models
2
Change control
3
Incident/Problem management
4
Service request management
5
Service Desk/Service Level management
Meet your Trainer
Our Trainers
Learners Point has a reputation for high-quality training that makes a difference in people's lives. We undertake a practical and innovative approach to working closely with businesses to improve their workforce. Our expertise is wide-ranging with ample support from our expert trainers who are globally recognized and hold a diverse set of experiences in their field of expertise. We are proud of our instructors who take ownership of our distinctive and comprehensive training methodologies, help our students imbibe those with ease, and accomplish gracefully.
We at Learners Point believe in encouraging our students to embark upon a journey of lifelong learning and self-development, with the aid of our comprehensive and distinctive courses tailored to current market trends. The manifestation of our career-oriented approach is what we assure through a pleasant professional enriched environment with cutting-edge technology, and an outstanding while highly acknowledged training staff that uses up-to-date methodologies and quality course material. With our aim to mold professionals to be future leaders, our industry expert trainers provide the best in town mentorship to our students while endowing them with the thirst for knowledge and inspiring them to strive for professional and human excellence.
Learning Outcomes
Upon finishing the training, you will:
1
Learn the key concepts to define and differentiate service, utility, warranty, customer, user, and service management
2
Understand the relationship between cost, value, organisation, risk & utility
3
Make use of the seven guiding principles to drive value & improve service management practices
4
Define service offering, relationship management, provision & consumption within IT service contexts
5
Apply ITIL practices such as information security, availability, capacity & incident/problem management in service delivery
6
Master & describe terms such as availability, change, and known error in the ITIL context
Learners Point Certificate
Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.
KHDA Certificate
Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.
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Frequently asked questions
The ITIL® 4 Foundation Certification in Ethiopia is an entry-level certification that focuses on teaching participants the core concepts and principles of IT service management based on the ITIL v4 framework.
The Course is suitable for beginners, IT professionals, support staff, managers, or any individual looking to learn how IT services are managed in modern businesses.
The course covers the following topics:
- ITIL principles
- Service Value System (SVS)
- Service Management Practices
- ITIL guiding principles
- Four dimensions of service management
Our ITIL® 4 Foundation Course benefits organizations by creating certified professionals who can implement IT service strategies effectively, reduce downtime, and improve customer satisfaction.
After finishing your foundation course, you can pursue advanced ITIL courses like ITIL Managing Professional or ITIL Strategic Leader, depending on your career goals.
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- Understand about our methodology
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