ITIL 4® Foundation Certification in Sweden
16 hours of immersive training
Features 11 unique & engaging learning modules
PeopleCert certified training program
Learn ITIL® v4 concepts & service management principles
Access to study materials & mock tests
Clear the ITIL® v4 examination
Pay with easy instalment options
4.9/56286 EnrolledEnrolled Learners
4.9/56286 EnrolledEnrolled Learners
Overview
What we’re going to teach you:
- Gain a solid understanding of IT Service Management fundamentals
- Get access to simulations, case studies & guidance from expert instructors
- Master skills to enhance job security & professional growth opportunities
- Understand theoretical concepts to apply them for maximum organizational benefit
- Learn essential concepts at ITIL® 4 Foundation Training in Dubai, such as service management principles & its guiding principles
Upcoming sessions
Curriculum
1
Service
2
Utility
3
Warranty
4
Customer
5
User
6
Service management
7
Sponsor
1
Cost
2
Value
3
Organization
4
Outcome
5
Output
6
Risk
7
Utility and Warranty
1
Focus on value
2
Start where you are
3
Progress iteratively with feedback
4
Collaborate and promote visibility
5
Think and work holistically
6
Keep it simple and practical
7
Optimize and automate
1
Service offering/relationship management/provision/consumption
1
The nature, use, and interaction of the guiding principles
2
Focusing on value
3
Starting where you are
4
Progressing iteratively via the feedback
5
Collaborating and promoting visibility
6
Thinking/Working holistically
7
Keeping it simple/practical
8
Optimizing and automating
1
Organizations and people
2
Information and technology
3
Partners and suppliers
4
Value streams and processes
1
Explaining the ITIL service value system
2
The activities of the service value chain and how they interconnect
3
The interconnected nature of the service value chain and its support for value streams
1
Planning/Improving/Engaging
2
Designing and transitioning
3
Obtaining and building
4
Delivering and supporting
1
Information security management
2
Relationship/Supplier/Availability management
3
Capacity/Performance management
4
IT asset management
5
Service continuity management
6
Monitoring/Event management
7
Release management
8
Service configuration management
9
Deployment management
10
Continual improvement
11
Incident/Problem management
12
Service request management
13
Service Desk/Service Level management
1
Availability
2
IT asset
3
Event
4
Configuration item
5
Change
6
Incident/Problem
7
Known error
8
7 ITIL practices
1
The continual improvement models
2
Change control
3
Incident/Problem management
4
Service request management
5
Service Desk/Service Level management
Meet your Trainer
Our Trainer
Learners Point has a reputation for high-quality training that makes a difference in people's lives. We undertake a practical and innovative approach to working closely with businesses to improve their workforce. Our expertise is wide-ranging with ample support from our expert trainers who are globally recognized and hold a diverse set of experiences in their field of expertise. We are proud of our instructors who take ownership of our distinctive and comprehensive training methodologies, help our students imbibe those with ease, and accomplish gracefully.
We at Learners Point believe in encouraging our students to embark upon a journey of lifelong learning and self-development, with the aid of our comprehensive and distinctive courses tailored to current market trends. The manifestation of our career-oriented approach is what we assure through a pleasant professional enriched environment with cutting-edge technology, and an outstanding while highly acknowledged training staff that uses up-to-date methodologies and quality course material. With our aim to mold professionals to be future leaders, our industry expert trainers provide the best in town mentorship to our students while endowing them with the thirst for knowledge and inspiring them to strive for professional and human excellence.
Learning Outcomes
Upon finishing the training, you will:
1
Learn to distinguish between service, utility, warranty & service management
2
Understand the connection between cost, value & utility/warranty
3
Master the seven guiding principles to enhance value & improve service management practices
4
Apply ITIL practices such as information security, availability & incident/problem management
5
Learn and describe terms such as availability, change and known error within the ITIL framework
Learners Point Certificate
Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.
KHDA Certificate
Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.
Overall ratings by our students
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Frequently asked questions
For professionals interested in IT service management (ITSM), our ITIL 4 Foundation certification in Sweden is a starting point that helps to manage and enhance IT services. It enables you to study IT service management through an end-to-end operational approach to create, deliver, and continuously improve tech-enabled products and services.
Here are the professionals who should attend this course:
- IT Professionals
- Service Managers
- Database Administrators
- Software Professionals
- ITSM Managers
- Service Process Owners
- Existing ITIL Qualification Holders
- Professionals starting their journey in Service Management
- Professionals working in the areas of IT (Digital, Product, Development)
The ITIL 4 Foundation Certification is an industry-recognized certification providing the most up-to-date best practices for designing, delivering, and improving IT services in Sweden. Prove your understanding of how to integrate IT with business needs, optimize processes, and improve customer happiness in Sweden to raise your marketability, earning potential, and competitive edge.
Yes, Invensis Learning is accredited by AXELOS (PeopleCert) and is globally recognized and offers ITIL 4 Foundation certification. Therefore, it is a great resource for IT professionals in various sectors and geographical areas.
Attending our training sessions and going over the study materials are two ways to prepare for the ITIL 4 Foundation test. Additionally, you can strengthen your comprehension of ITIL 4 principles by practising with sample questions and mock tests. To aid with exam preparation, we provide study materials and guidelines.
Do you want to learn more about Learners Point Academy?
- Learn more about courses
- Understand about our methodology
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