ITIL 4 Foundation Training in Australia
Globally acclaimed PeopleCert training program
16 hours of immersive training
11-course modules aligned with industry standards
Exam success guaranteed
Convenient, easy payment in instalments
Flexible learning options available
4.9/55329 EnrolledEnrolled Learners
4.9/55329 EnrolledEnrolled Learners
Overview
What we’re going to teach you:
- Teaches IT Service Management fundamentals
- Covers concepts like service management principles & guiding principles
- Provides job security & professional growth opportunities
- Includes theoretical concepts to apply for maximum organisational benefit
- Access to simulations, case studies, & guidance from expert instructors
Upcoming sessions
Curriculum
1
Service
2
Utility
3
Warranty
4
Customer
5
User
6
Service management
7
Sponsor
1
Cost
2
Value
3
Organization
4
Outcome
5
Output
6
Risk
7
Utility and Warranty
1
Focus on value
2
Start where you are
3
Progress iteratively with feedback
4
Collaborate and promote visibility
5
Think and work holistically
6
Keep it simple and practical
7
Optimize and automate
1
Service offering/relationship management/provision/consumption
1
The nature, use, and interaction of the guiding principles
2
Focusing on value
3
Starting where you are
4
Progressing iteratively via the feedback
5
Collaborating and promoting visibility
6
Thinking/Working holistically
7
Keeping it simple/practical
8
Optimizing and automating
1
Organizations and people
2
Information and technology
3
Partners and suppliers
4
Value streams and processes
1
Explaining the ITIL service value system
2
The activities of the service value chain and how they interconnect
3
The interconnected nature of the service value chain and its support for value streams
1
Planning/Improving/Engaging
2
Designing and transitioning
3
Obtaining and building
4
Delivering and supporting
1
Information security management
2
Relationship/Supplier/Availability management
3
Capacity/Performance management
4
IT asset management
5
Service continuity management
6
Monitoring/Event management
7
Release management
8
Service configuration management
9
Deployment management
10
Continual improvement
11
Incident/Problem management
12
Service request management
13
Service Desk/Service Level management
1
Availability
2
IT asset
3
Event
4
Configuration item
5
Change
6
Incident/Problem
7
Known error
8
7 ITIL practices
1
The continual improvement models
2
Change control
3
Incident/Problem management
4
Service request management
5
Service Desk/Service Level management
Meet your Trainer
Our Trainers
Learners Point has a reputation for high-quality training that makes a difference in people's lives. We undertake a practical and innovative approach to working closely with businesses to improve their workforce. Our expertise is wide-ranging with ample support from our expert trainers who are globally recognized and hold a diverse set of experiences in their field of expertise. We are proud of our instructors who take ownership of our distinctive and comprehensive training methodologies, help our students imbibe those with ease, and accomplish gracefully.
We at Learners Point believe in encouraging our students to embark upon a journey of lifelong learning and self-development, with the aid of our comprehensive and distinctive courses tailored to current market trends. The manifestation of our career-oriented approach is what we assure through a pleasant professional enriched environment with cutting-edge technology, and an outstanding while highly acknowledged training staff that uses up-to-date methodologies and quality course material. With our aim to mold professionals to be future leaders, our industry expert trainers provide the best in town mentorship to our students while endowing them with the thirst for knowledge and inspiring them to strive for professional and human excellence.
Learning Outcomes
Upon finishing the training, you will master:
1
Distinguish between service, utility, warranty, & service management.
2
Grasp the relationship between cost, value, & utility/warranty.
3
Become proficient in applying the seven guiding principles to optimise value & refine service management.
4
Define & comprehend key ITIL framework terms, including availability, change, & known error.
5
Implement ITIL practices like information security, availability, incident management, & problem management.
KHDA Certificate
Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.
Learners Point Certificate
Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.
Overall ratings by our students
Related courses
Frequently asked questions
The ITIL 4 Foundation Training in Australia is about helping professionals understand how IT services are managed in an organisation. Professionals learn the latest version of the IT infrastructure library. The course also covers improving service delivery and solving problems using ITIL methods.
Our ITIL 4 Foundation Training course is divided into 11 modules. The major topics discussed in the course include:
● Key Concepts of IT Service Management
● Create Value with Services
● ITIL Guiding Principles
● Service Relationships Concepts
● How ITIL Guiding Principles Help Organisations Adopt/Adapt Service Management
● Understand & Describe 4 Dimensions of Service Management
● The Purpose/Components of the ITIL Service Value System
● The Inputs/Outputs/Purpose of Every Value Chain Activity
● The Purpose of ITIL Practices
● Define ITIL Terms
● Explain ITIL Practices in Detail & How They Fit Within the Service Value Chain
We offer a complete refund if you want to discontinue the course post-registration. However, a written refund request must be submitted within two days of the initial registration date. If accepted, the refund is processed within four weeks of the withdrawal request date.
Our course includes mock tests, real examples, and exam-focused content to ensure regular practice. This helps professionals feel confidently prepared to pass the ITIL 4 Certification exam.
An ITIL 4 Certification in Australia benefits professionals who want to understand the fundamentals of the ITIL 4 framework, including professionals like:
● IT Professionals
● ITSM Managers
● Business Managers
● Project Managers
● IT Professionals in service
● IT Professionals in product
● IT Professionals in development
● Professionals transitioning to ITIL
● IT Professionals in digital
● Business Process Owners
Do you want to learn more about Learners Point Academy?
- Learn more about courses
- Understand about our methodology
- Let’s talk about Corporate trainings
- Anything else that you want to know, we are here for you!
