1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

Understand the following terms:

Digital organization
High-velocity IT
Digital transformation
IT transformation
Digital product
Digital technology
Understand when the transformation to high-velocity IT is desirable and feasible
Understand the five objectives associated with digital products – to achieve:
Valuable investments – strategically innovative and effective application of IT
Fast development - quick realization and delivery of IT services and IT-related products
Resilient operations - highly resilient IT services and IT-related products
Co-created value - effective interactions between the service provider and consumer
Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

3. Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high-velocity IT

Know how to use the following principles, models and concepts:

to contribute to:

ITIL® 4 Managing Professional Training & Certification