ITIL® 4 Managing Professional Training & Certification

The ITIL 4 Managing Professional certification training course is a comprehensive programme that provides professionals with technical and practical knowledge crucial for passing the ITIL Managing Professional exam. The course covers all fundamental concepts essential for running IT-enabled products, services, teams and workflows. The ITIL 4 Managing Professional certification includes 4 modules — ITIL 4 Specialist: Create, Deliver and Support; ITIL 4 Specialist: Drive Stakeholder Value; ITIL 4 Specialist: High-velocity IT, and ITIL 4: Strategist: Direct Plan and Improve. Out of these four modules, the ITIL 4 Strategist is the universal module for obtaining the ITIL 4 Managing Professional credentials. This course is ideal for IT practitioners in technology and digital teams.

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  • 21 Jul, 2024 / 28 Jul, 2024
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What is the ITIL 4 Managing Professional  course?

The ITIL 4 Managing Professional certification course offers experts a comprehensive understanding of core service management activities. The course discusses key elements of the ITIL framework that are crucial for establishing and improving IT operations in an organization. The training provides deep theoretical and practical insight into ITIL 4, which is the latest version of the ITSM framework. This ITIL Managing Professional course will walk participants through the 4 modules that can help them achieve the ITIL MP credentials. With a prime focus on key concepts and dimensions of service management, ITIL service value system and ITIL guiding principles and practices, this ITIL course enables participants to enhance their subject knowledge and approach the ITIL 4 certification exam with confidence. 

 

Why is this course important?

The ITIL 4 Managing Professional certification is a coveted certification in the field of ITSM. This ITIL 4 MP course trains professionals in the 4 main modules which is crucial to attaining the ITIL 4 MP credentials. By enrolling in this course, professionals can improve their understanding of the latest techniques and tools in ITSM and the ways to use them to improve the efficiency of the IT architecture of an organization. With dedicated training modules allotted to all 4 modules of the ITIL 4 MP certification programme, this training can direct professionals to becoming ITIL Managing Professionals.

Why do companies hire professionals with ITIL 4 Managing Professional certification?

The ITIL 4 Managing Professional certification is a validation of the holder’s skills and knowledge of the ITIL framework and guidelines which are globally used by organizations to establish and improve their IT operations. Companies hire ITIL 4 Managing Professional certified experts to navigate their digital service economy. Their knowledge of the key dimensions of Information Technology Service Management and the ability to improve the efficiency of the organization’s IT-enabled services, products, and workflow make them valuable assets to organizations.

Industry Trends

Today, the ITIL framework is widely used by organizations to enhance their IT operations, hence knowledge and skills in the ITIL framework are highly sought after.  The ITIL 4 Managing Professional certification comes with its own set of merits and opportunities in the market. Let us see how.

Market trends

Today, IT is one of the most lucrative career fields. With a wide variety of career choices, ITSM is a sector filled with many opportunities. According to the U.S. Bureau of Labour Statistics, the employment rate for computer and information systems managers is projected to grow by 16% from 2021 to 2031. This is much faster than any other job role in the sector.

Salary Trends

Job roles in the rapidly evolving IT service management field are one of the most coveted ones. They offer the best salary packages and job security. In Dubai, the average salary for IT Managers is AED 15,000 per month as per data from Gulftalent.com. And with an ITIL certification, their salaries can go up further. Studies show that ITIL 4 Managing Professional certified professionals can expect a 15-18% salary hike.

Demand & Opportunities

The ITIL 4 Managing Professional certification is one of the excellent choices for a career in Information Technology Service Management. The ITIL 4 Managing Professional certification assures necessary competency in related roles, thus making these opportunities easier to avail.

Here are some of the roles that require ITIL 4 Managing Professional certification in Dubai (as observed in popular Dubai job portals):

  1. Service Level Managers — they are responsible for monitoring and reporting performance against targets and KPIs
  2. IT Architects — they assess businesses and technical needs and carry out research to provide advice to organizations on IT products and services 
  3. IT Configuration Managers — they devise and implement processes and procedures for tracking hardware, software, license assets
  4. Service Desk Technicians — they identify and diagnose issues and problems and provide advice
  5. IT Operations Managers — they are responsible for the implementation and management of IT services of an organisation

Course Outcome

Successful completion of the ITIL Managing Professional course will help you to:

  • Build a strong understanding of the core service management activities
  • Utilize ITIL guidelines to optimize value systems and workflow
  • Align digital services with business strategy
  • Embed effective design thinking 
  • Learn how to converge business and IT goals
  • Increase the speed and quality of an organization’s IT services
  • Learn how investment in digital tools and techniques creates value
  • Understand how to drive and manage organizational change

Course Module

1. Understand how to plan and build a service value stream to create, deliver, and support services: 

  • Understand the concepts and challenges relating to the following across the service value system: 
  • Organizational structure 
  • Collaborative culture 
  • Teams, roles & competencies 
  • Team culture and differences
  • Working with a customer-orientated mindset 
  • Employee satisfaction management
  • The value of positive communications 
  • Know how to plan and manage resources in the service value system: 
  • Team collaboration and integration
  • Workforce planning 
  • Results-based measuring and reporting

2. Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams

  • Know how to use a value stream to design, develop and transition new services 
  • Know how to use a value stream to provide user support 
  • Know how to create, deliver and support services 
  • Know how to coordinate, prioritize and structure work and activities to create and deliver and support services, including: 
  • Managing queues and backlogs
  • Prioritizing work 

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT 

Understand the following terms: 

  • Digital organization 
  • High-velocity IT 
  • Digital transformation 
  • IT transformation 
  • Digital product
  • Digital technology
  • Understand when the transformation to high-velocity IT is desirable and feasible 
  • Understand the five objectives associated with digital products – to achieve: 
  • Valuable investments – strategically innovative and effective application of IT 
  • Fast development - quick realization and delivery of IT services and IT-related products 
  • Resilient operations - highly resilient IT services and IT-related products 
  • Co-created value - effective interactions between the service provider and consumer 
  • Assured conformance - to governance, risk and compliance (GRC) requirements 

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’ 

  • Understand how high-velocity IT relates to: 
  • The four dimensions of service management 
  • The ITIL service value system
  • The service value chain 
  • The digital product lifecycle 

3. Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high-velocity IT 

  • Understand the following principles, models and concepts: 
  • Ethics
  • Safety culture 
  • Lean culture 
  • Toyota Kata
  • Lean / Agile / Resilient / Continuous 
  • Service-dominant logic
  • Design thinking
  • Complexity thinking 

Know how to use the following principles, models and concepts: 

  • Ethics
  • Safety culture 
  • Lean culture 
  • Toyota Kata 
  • Lean / Agile / Resilient / Continuous 
  • Service-dominant logic 
  • Design thinking 
  • Complexity thinking 

   to contribute to:

  • Help get customers’ jobs done 
  • Trust and be trusted
  • Continually raise the bar
  • Accept ambiguity and uncertainty
  • Commit to continual learning

1. Understand how customer journeys are designed 

  • Understand the concept of the customer journey 

2. Know how to foster stakeholder relationship 

  • Understand the concepts of mutual readiness and maturity 
  • Understand the different supplier and partner relationship types, and how these are managed
  • Know how to develop customer relationships

3. Know how to shape demand and define service offerings 

  • Understand methods for designing digital service experiences based on value-driven, data-driven and user-centred service design 
  • Understand approaches for selling and procuring service offerings 

4. Know how to onboard and offboard customers and users 

  • Understand key transition, onboarding and offboarding activities
  • Understand the ways of relating with users and fostering user relationships 
  • Understand how users are authorized and entitled to services 
  • Understand different approaches to the mutual elevation of the customer, user and service provider capabilities
  • Know how to prepare onboarding and offboarding plans 
  • Know how to develop user engagement and delivery channels

5. Know how to act together to ensure continual value co-creation (service consumption/provisioning) 

  • Understand how users can request services 
  • Understand the concepts of customer and user
  • Understand methods for encouraging and managing customer and user feedback 
  • Understand the concept of 'moments of truth'

6. Know how to realize and validate service value 

  • Understand methods for measuring service usage and customer and user experience and satisfaction
  • Understand methods to track and monitor service value (outcome, risk, cost and resources) 
  • Understand different types of reporting of service outcomes and performance 
  • Understand charging mechanisms
  • Know how to validate service value 
  • Know how to evaluate and improve the customer journey 

1. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context 

  • Identify the scope of control and within this: 
  • Know how to cascade objectives and requirements 
  • Know how to define effective policies, controls and guidelines
  • Know how to place decision-making authority at the correct level

2. Understand the role of GRC and know how to integrate the principles and methods into the service value system 

  • Understand the role of risk and risk management in DPI
  • Understand how governance impacts DPI 
  • Know how to ensure that controls are sufficient, but not excessive 

3. Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction planning and improvement 

  • Understand the nature, scope and potential benefits of organizational change management ( the ‘organizational change management’ practice) 
  • Know how to use the key principles and methods of Communication & OCM 
  • Identify and manage different types of stakeholders 
  • Effectively communicate with and influence others
  • Establish effective feedback channels

Program Dates

21 Jul
  • 12:00 PM
  • Sun
  • Classroom
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28 Jul
  • 02:00 PM
  • Sun
  • Classroom
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Expert Instructors & Teaching Methods

 

 

We, at Learners Point, take immense pride in our teaching methods and instructors. Our instructors are some of the best experts in their fields and employ a practical approach to learning. Many of them are globally recognised and have a diverse set of experience in their field of expertise. You are always sure to have the best in the industry as your teachers who are ready to guide you at every step and make the experience informative yet enjoyable.  Apart from the focus on learning your chosen course, our instructors also encourage students to develop communication skills and interpersonal skills necessary to excel in the practical world.

Our cutting edge teaching methods make every program an immersive and productive experience for the learners. Our learning methods are research-driven and are continuously updated to stay relevant to present times as well as the future. You will enjoy practical applications of everything learned through theory and regular mock examinations to help monitor your progress. Our courses are led by an instructor in a classroom setup and we do offer online high-quality sessions as well for individuals. We also monitor the training sessions with a progress tracker to maintain high standards of instruction & ethics.

Our Trainers

Why Count on Learners Point?

Being the leading provider of ITIL Managing Professional course in Dubai, at Learners Point Academy we help professionals get equipped with the necessary skillset for a successful career ahead.

What can you expect if you enroll in our ITIL Managing Professional certification training course:

  • We look at real-world scenarios organizations face and formulate our ITIL Managing Professional training course evaluating practical requirements
  • Apart from theoretical knowledge, we also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke ITIL Managing Professional course also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organizing group sessions, we also offer a guided learning experience to enhance the quality of our ITIL Managing Professional training programme
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

"Becoming an ITIL® 4 Managing Professional - Drive Stakeholder Value has been a career highlight for me. This certification helped me understand how to create value for both customers and stakeholders. It's not just a certification; it's a pathway to success and recognition in the IT service management field."

Tunis Ali

ITIL® 4 Managing Professional - Drive Stakeholder Value

"The ITIL 4® Managing Professional Certification Training exceeded my expectations. The course content was comprehensive and well-structured, and the instructors were engaging and knowledgeable. I gained practical skills and knowledge that I can use to improve service delivery and customer satisfaction in my organization."

Shamana Mirza

IT Asset Manager

"The ITIL 4® Managing Professional Certification Training was a challenging but rewarding experience. The course content was rigorous, and the instructors were supportive and helpful. I gained a thorough understanding of the ITIL framework and its application to service management, and I feel confident in my ability to implement ITIL practices in my organization."

Shakib Akhtar

IT Operations Manager

"The ITIL 4® Managing Professional Certification Training was an excellent investment in my career. The course content was relevant and up-to-date, and the instructors were engaging and knowledgeable. I gained a deep understanding of the ITIL framework and learned how to apply it to improve service delivery and customer satisfaction."

Joe Healy

Configuration Manager

"I highly recommend the ITIL 4® Managing Professional Certification Training to anyone looking to advance their career in IT service management. The course provided me with a clear understanding of the ITIL framework and its application to real-world situations. The hands-on activities and case studies helped me to develop practical skills that I can use in my job."

Nawal Moutawakel

Service Level Manager

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on ITIL® 4 Managing Professional Training & Certification

The digitization of global businesses has fuelled the need for IT service management professionals. For professionals with demonstrated expertise in information technology service management, a career in ITSM is a prosperous one with a plethora of opportunities. This makes it a perfect choice for aspiring professionals wanting to build a career in today’s most sought-after field.
The ITIL 4 Managing Professional certification is a coveted one in the field of ITSM. Our ITIL 4 MP course trains professionals in the 4 main modules which is crucial to attaining the ITIL 4 MP credentials. By getting trained in this course, professionals can improve upon their understanding of the latest techniques and tools in ITSM and the ways to use them for improving the efficiency of an organization’s IT architecture.
The ITIL 4 MP course trains professionals in the 4 main modules which is crucial to attaining the ITIL 4 MP credentials. Hence, professionals taking this course must have ITIL 4 Foundation certification.
At Learners Point Academy, if a participant doesn’t wish to proceed with the training after registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the date of withdrawal.
With small to large enterprises digitizing their operations, there is a strong requirement for qualified professionals to drive and manage effective organizational change. IT managers serve as the backbone of organizations and are hence the brains behind the effective adoption of digitization in companies. As Dubai becomes the new tech hub, it is opening its doors to skilled professionals, making the future of IT managers bright and secure.
The ITIL 4 Managing Professional course is designed to equip professionals with comprehensive knowledge of ITIL concepts essential for running IT-enabled products, services, teams and workflows. Hence, this course is ideal for anyone wanting to enhance their acumen in IT service management.
The training at Learners Point Academy is interactive, immersive and an intensive hands-on programme. We offer 3 modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-on-one training sessions or high-quality live and interactive online sessions as per their convenience.
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