ITIL® 4 Managing Professional Training & Certification

24 hours of expansive training program

Curriculum divided into 4 special modules

Understand and apply ITIL® 4 core concepts

Easy-to-manage instalment payments

Online, onsite & classroom learning modes

4.8/5

6533 Enrolled

Overview

What we will help you to learn

Learn service management principles and practices
Enhance service delivery and performance
Optimise IT operations and processes
Implement continuous improvement strategies
Align IT services with business needs
Manage and coordinate service teams
Prepare for the ITIL® 4 Managing Professional certification exam

Learning Objectives

After completion of the course, you will master the following

Build a strong understanding of the core service management activities

Utilise ITIL guidelines to optimise value systems and workflow

Align digital services with business strategy

Embed effective design thinking

Learn how to converge business and IT goals

Increase the speed and quality of an organisation’s IT services

Know how investment in digital tools and techniques creates value

Understand how to drive and manage organisational change

Ready to get started?

Prerequisites

The prerequisites for enrolling in the ITIL® 4 Managing Professional Certification are listed.

The professionals must have ITIL 4 Foundation certification

Overall ratings by our students

Upcoming sessions

Our Trainers

We, at Learners Point, take immense pride in our teaching methods and instructors. Our instructors are some of the best experts in their fields and employ a practical approach to learning. Many of them are globally recognised and have a diverse set of experience in their field of expertise. You are always sure to have the best in the industry as your teachers who are ready to guide you at every step and make the experience informative yet enjoyable. Apart from the focus on learning your chosen course, our instructors also encourage students to develop communication skills and interpersonal skills necessary to excel in the practical world.

Our cutting edge teaching methods make every program an immersive and productive experience for the learners. Our learning methods are research-driven and are continuously updated to stay relevant to present times as well as the future. You will enjoy practical applications of everything learned through theory and regular mock examinations to help monitor your progress. Our courses are led by an instructor in a classroom setup and we do offer online high-quality sessions as well for individuals. We also monitor the training sessions with a progress tracker to maintain high standards of instruction & ethics.

Related courses

Curriculum

1. Understand how to plan and build a service value stream to create, deliver, and support services:

Understand the concepts and challenges relating to the following across the service value system:
Organizational structure
Collaborative culture
Teams, roles & competencies
Team culture and differences
Working with a customer-orientated mindset
Employee satisfaction management
The value of positive communications
Know how to plan and manage resources in the service value system:
Team collaboration and integration
Workforce planning
Results-based measuring and reporting

2. Know how relevant ITIL practices contribute to the creation, delivery and support across the SVS and value streams

Know how to use a value stream to design, develop and transition new services
Know how to use a value stream to provide user support
Know how to create, deliver and support services
Know how to coordinate, prioritize and structure work and activities to create and deliver and support services, including:
Managing queues and backlogs
Prioritizing work

1. Understand how customer journeys are designed

Understand the concept of the customer journey

2. Know how to foster stakeholder relationship

Understand the concepts of mutual readiness and maturity
Understand the different supplier and partner relationship types, and how these are managed
Know how to develop customer relationships

3. Know how to shape demand and define service offerings

Understand methods for designing digital service experiences based on value-driven, data-driven and user-centred service design
Understand approaches for selling and procuring service offerings

4. Know how to onboard and offboard customers and users

Understand key transition, onboarding and offboarding activities
Understand the ways of relating with users and fostering user relationships
Understand how users are authorized and entitled to services
Understand different approaches to the mutual elevation of the customer, user and service provider capabilities
Know how to prepare onboarding and offboarding plans
Know how to develop user engagement and delivery channels

5. Know how to act together to ensure continual value co-creation (service consumption/provisioning)

Understand how users can request services
Understand the concepts of customer and user
Understand methods for encouraging and managing customer and user feedback
Understand the concept of 'moments of truth'

6. Know how to realize and validate service value

Understand methods for measuring service usage and customer and user experience and satisfaction
Understand methods to track and monitor service value (outcome, risk, cost and resources)
Understand different types of reporting of service outcomes and performance
Understand charging mechanisms
Know how to validate service value
Know how to evaluate and improve the customer journey

1. Understand concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT

Understand the following terms:

Digital organization
High-velocity IT
Digital transformation
IT transformation
Digital product
Digital technology
Understand when the transformation to high-velocity IT is desirable and feasible
Understand the five objectives associated with digital products – to achieve:
Valuable investments – strategically innovative and effective application of IT
Fast development - quick realization and delivery of IT services and IT-related products
Resilient operations - highly resilient IT services and IT-related products
Co-created value - effective interactions between the service provider and consumer
Assured conformance - to governance, risk and compliance (GRC) requirements

2. Understand the digital product lifecycle in terms of the ITIL ‘operating model’

Understand how high-velocity IT relates to:
The four dimensions of service management
The ITIL service value system
The service value chain
The digital product lifecycle

3. Understand the importance of the ITIL Guiding Principles and other fundamental concepts for delivering high-velocity IT

Understand the following principles, models and concepts:
Ethics
Safety culture
Lean culture
Toyota Kata
Lean / Agile / Resilient / Continuous
Service-dominant logic
Design thinking
Complexity thinking

Know how to use the following principles, models and concepts:

Ethics
Safety culture
Lean culture
Toyota Kata
Lean / Agile / Resilient / Continuous
Service-dominant logic
Design thinking
Complexity thinking

to contribute to:

Help get customers’ jobs done
Trust and be trusted
Continually raise the bar
Accept ambiguity and uncertainty
Commit to continual learning

1. Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context

Identify the scope of control and within this:
Know how to cascade objectives and requirements
Know how to define effective policies, controls and guidelines
Know how to place decision-making authority at the correct level

2. Understand the role of GRC and know how to integrate the principles and methods into the service value system

Understand the role of risk and risk management in DPI
Understand how governance impacts DPI
Know how to ensure that controls are sufficient, but not excessive

3. Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction planning and improvement

Understand the nature, scope and potential benefits of organizational change management ( the ‘organizational change management’ practice)
Know how to use the key principles and methods of Communication & OCM
Identify and manage different types of stakeholders
Effectively communicate with and influence others
Establish effective feedback channels

Frequently asked questions

The digitization of global businesses has fuelled the need for IT service management professionals. For professionals with demonstrated expertise in information technology service management, a career in ITSM is a prosperous one with a plethora of opportunities. This makes it a perfect choice for aspiring professionals wanting to build a career in today’s most sought-after field.

With small to large enterprises digitizing their operations, there is a strong requirement for qualified professionals to drive and manage effective organizational change. IT managers serve as the backbone of organizations and are hence the brains behind the effective adoption of digitization in companies. As Dubai becomes the new tech hub, it is opening its doors to skilled professionals, making the future of IT managers bright and secure.

The ITIL 4 Managing Professional certification is a coveted one in the field of ITSM. Our ITIL 4 MP course trains professionals in the 4 main modules which is crucial to attaining the ITIL 4 MP credentials. By getting trained in this course, professionals can improve upon their understanding of the latest techniques and tools in ITSM and the ways to use them for improving the efficiency of an organization’s IT architecture.

The ITIL 4 Managing Professional course is designed to equip professionals with comprehensive knowledge of ITIL concepts essential for running IT-enabled products, services, teams and workflows. Hence, this course is ideal for anyone wanting to enhance their acumen in IT service management.

The ITIL 4 MP course trains professionals in the 4 main modules which is crucial to attaining the ITIL 4 MP credentials. Hence, professionals taking this course must have ITIL 4 Foundation certification.

The training at Learners Point Academy is interactive, immersive and an intensive hands-on programme. We offer 3 modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-on-one training sessions or high-quality live and interactive online sessions as per their convenience.

At Learners Point Academy, if a participant doesn’t wish to proceed with the training after registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the date of withdrawal.