ITIL® 4 Strategist: Direct, Plan & Improve Training & Certification

24 hours of expert-led training

Curriculum divided into 12 modules

Understand key ITIL® 4 framework concepts

Easy-to-access payment plans with instalments

Online and physical classroom learning

4.8/5

6550 Enrolled

Overview

What you will be learning here

Gain an introduction to ITIL® 4 Strategist principles
Develop strategic approaches to service management
Enhance service value through optimization
Manage organisational change and transformation
Align IT strategy with business objectives
Know about the practical application of ITIL® 4 practices
Prepare for the ITIL® 4 Strategist certification exam

Learning Objectives

Upon finishing the training, you will master the following

Gain a comprehensive understanding of the key concepts of DPI

Describe important principles and methods of direction and planning

Learn the practices involved to encourage a culture of continual improvement

Drive and manage organisational change

Use the ITIL 4 guidelines to minimise disruption

Ready to get started?

Prerequisites

Professionals taking the ITIL 4 Strategist Course in Dubai must fulfil the following entry requirements

ITIL 4 Foundation certification OR,
Minimum 3 years of IT managerial experience

Overall ratings by our students

Upcoming sessions

Our Trainers

We, at Learners Point, take immense pride in our teaching methods and instructors. Our instructors are some of the best experts in their fields and employ a practical approach to learning. Many of them are globally recognised and have a diverse set of experience in their field of expertise. You are always sure to have the best in the industry as your teachers who are ready to guide you at every step and make the experience informative yet enjoyable. Apart from the focus on learning your chosen course, our instructors also encourage students to develop communication skills and interpersonal skills necessary to excel in the practical world.

Our cutting edge teaching methods make every program an immersive and productive experience for the learners. Our learning methods are research-driven and are continuously updated to stay relevant to present times as well as the future. You will enjoy practical applications of everything learned through theory and regular mock examinations to help monitor your progress. Our courses are led by an instructor in a classroom setup and we do offer online high-quality sessions as well for individuals. We also monitor the training sessions with a progress tracker to maintain high standards of instruction & ethics.

Related courses

Curriculum

Let’s Get to Know Each Other
Course Overview
ITIL®
Course Components
Course Agenda
Module-End Exercises
Exam Details

Basics of Direction
Basics of Planning
Basics of Improvement
Other Core Elements

DPI of the SVS
DPI of Guiding Principles
Applying Guiding Principles to a New Service Organization

Introducing Strategy Management
Developing Effective Strategies
Planning Strategy and Direction for a Service Organization

Managing Risks in DPI
Making Decisions through Portfolio Management
Developing a Business Case
Defining Governance Structure and Managing Risks
Directing via Governance, Risk, and Compliance (GRC)

Core Concepts of Assessment
Conducting Effective Assessments
Core Concepts of Planning

Introducing VSM
Developing Value Stream Maps
Knowing More About VSM
Developing Value Stream Maps

Measurement and Reporting
Alignment of Measurements and Metrics
Success Factors and Key Performance Indicators
Continual Improvement

Measurements for the Four Dimensions

Basics of OCM
OCM throughout DPI and Service Value Chain
Resistance and Reinforcement

Basics of Effective Communication
Communication With Stakeholders
Understanding the Importance of Communication

Organizations and People in the SVS
Partners and Suppliers in the SVS
Value Streams and Processes in the SVS
Information and Technology in the SVS
Developing an SVS Using the Four Dimensions

Frequently asked questions

The digitization of global businesses has fuelled the demand for IT service management professionals. For professionals with demonstrated expertise in information technology service management, a career in ITSM is a prosperous one with a plethora of opportunities. This makes it a perfect choice for aspiring professionals wanting to build a career in today’s most sought-after field.

With small to large enterprises digitizing their operations, there is a strong requirement for qualified professionals to drive and manage effective organizational change. IT managers serve as the backbone of organizations and are hence the brains behind the effective adoption of digitization by companies. As Dubai becomes the new tech hub, it is opening its doors to skilled professionals. This makes the future of IT managers secure and bright in Dubai.

With the growing employment rate for IT managers across industries, joining our ITIL 4 Strategist certification course can pave your path to a world filled with opportunities. This ITIL 4 Strategist training provides you with an integrated view of ITIL concepts crucial for directing, planning and improving organizational changes. Through this course, you will be trained to facilitate effective change management techniques at your workplace as well as build knowledge and skills required for clearing the ITIL 4 Strategist: Direct, Plan and Improve exam.

The ITIL 4 Strategist course is designed to equip professionals with comprehensive knowledge of ITIL concepts for planning and deriving continual improvement in their organizations. Hence, this course is ideal for those who want to enhance their acumen in driving and managing changes and challenges in IT service management.

The ITIL 4 Strategist course helps professionals earn the ITIL 4 Strategist certification, which is one of the two certifications required to acquire the ITIL 4 Strategic Leader credentials. Hence, professionals taking this course must fulfil the following entry requirements.

ITIL 4 Foundation certification (OR)
Minimum 3 years of IT managerial experience

The training at Learners Point Academy is interactive, immersive and an intensive hands-on programme. We offer 3 modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-on-one training sessions or high-quality live and interactive online sessions as per their convenience.

At Learners Point Academy, if a participant doesn’t wish to proceed with the training after registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the date of exit.