ITIL 5 Certification (Version 5)
Structured ITIL 4 to ITIL 5 transition pathway
Practical ITIL value stream mapping & optimisation
AI & automation applications in IT service management
UX, CX & XLA-based service experience design
Industry simulations & certification-focused assessments
Flexible public & corporate training options
4.8/54.8/5Overview
What our training does:
- Understanding the evolution from ITIL 4 to ITIL 5, including digital product and service management, value co-creation, lifecycle thinking and continual improvement
- Developing practical capability through value stream mapping, lifecycle analysis and service optimisation exercises
- Learning to incorporate User Experience (UX), Customer Experience (CX) and Experience Level Agreements (XLAs) into service design
- Exploring the practical applications of AI and automation within ITSM, enabling the design of automation-ready workflows
- Learning how ITIL Version 5 can operate alongside Agile, DevOps and governance approaches
Upcoming sessions
Curriculum
Business and enterprise drivers for ITIL evolution
Limitations of ITIL 4 implementations
Shift to product and value-oriented models
Lifecycle stages across products and services
Non-linear lifecycle flows
Mapping ITIL 4 practices into ITIL 5 lifecycle
Outputs vs outcomes vs value
Core vs enabling value streams
Alignment with enterprise objectives
End-to-end workflow mapping
Bottleneck identification
Process optimization techniques
UX and CX principles
Experience-level agreements (XLAs)
Outcome-based service design
AI fundamentals in ITSM
Automation use cases
Governance considerations for AI adoption
Agile integration
DevOps alignment
Governance frameworks (PRINCE2)
ITIL domains revision
Scenario-based approach
Exam strategy and time management
Question interpretation techniques
Participants will perform end-to-end IT service management simulations including lifecycle mapping, value stream analysis, experience design, and AI-enabled service optimization aligned with enterprise objectives.
Meet your Trainer
Our Trainers
Learners Point has a reputation for high-quality training that makes a difference in people's lives. We undertake a practical and innovative approach to working closely with businesses to improve their workforce. Our expertise is wide-ranging with ample support from our expert trainers who are globally recognized and hold a diverse set of experiences in their field of expertise. We are proud of our instructors who take ownership of our distinctive and comprehensive training methodologies, help our students imbibe those with ease, and accomplish gracefully.
We at Learners Point believe in encouraging our students to embark upon a journey of lifelong learning and self-development, with the aid of our comprehensive and distinctive courses tailored to current market trends. The manifestation of our career-oriented approach is what we assure through a pleasant professional enriched environment with cutting-edge technology, and an outstanding while highly acknowledged training staff that uses up-to-date methodologies and quality course material. With our aim to mold professionals to be future leaders, our industry expert trainers provide the best in town mentorship to our students while endowing them with the thirst for knowledge and inspiring them to strive for professional and human excellence.
Learning Outcomes
By completing the program, you will be able to:
1
Understand the transition from ITIL 4 to ITIL Version 5 and master how lifecycle thinking and value orientation shape the updated framework
2
Apply product and service lifecycle concepts to manage digital services more effectively across changing businesses
3
Map and optimise end-to-end value streams by identifying bottlenecks, improving workflows and aligning service activities
4
Identify suitable AI and automation use cases within IT service management and develop workflows that support responsible, AI-enabled operations
5
Align ITIL Version 5 with Agile, DevOps and enterprise governance to strengthen cross-functional collaboration
Learners Point Certificate
Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.
Prerequisites
Before enrolling in this training program, candidates must have have this prerequisite:
- A valid ITIL® 4 Foundation certificate (or an equivalent ITIL® 4 credential) is recommended for this ITIL® 4 to ITIL® 5 Bridge Program, as the course builds on existing ITIL 4 knowledge.
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Frequently asked questions
ITIL 5 is the latest evolution of the ITIL framework for managing digital products and services. It builds on established ITIL concepts while giving greater attention to lifecycle thinking, end-to-end value streams, digital products and services, experience, continual improvement and modern AI-enabled environments.
PeopleCert describes ITIL Version 5 as an evolution rather than a complete reset of ITIL knowledge. Existing ITIL 4 knowledge therefore remains relevant. For professionals already familiar with ITIL 4, ITIL 5 Training can help them understand what has changed and how newer concepts apply to contemporary service environments.
ITIL Version 5 is the official entry point into the ITIL Version 5 certification scheme, making it particularly relevant for beginners, graduates, and early-career IT professionals.
PeopleCert states that ITIL Foundation introduces candidates to digital product and service management across the complete lifecycle of creation, delivery and continual improvement. No previous ITIL certification is required to begin at Foundation level.
For fresh graduates and early-career professionals, ITIL 5 Foundation provides a recognised service management vocabulary and develops an understanding of value creation, service delivery, collaboration, and continual improvement.
An ITIL 5 Course can be relevant to a broad range of technology and business professionals involved in delivering or improving digital products and services.
Typical learners include:
- Fresh graduates and entry-level IT professionals
- IT Support and Operations professionals
- IT Service Management professionals
- Service Delivery professionals
- IT Project Managers
- Product Owners
The official ITIL Foundation Version 5 examination currently consists of:
- 40 multiple-choice questions
- 60-minute examination
- Closed-book format
- 65% minimum passing score
The training is valuable for professionals who work with digital products, IT operations, service delivery, customer experience, or transformation and want a structured approach to managing value across the service lifecycle.
Its relevance also reflects wider changes in the labour market. The World Economic Forum's Future of Jobs Report 2025 found that nearly 40% of skills required for jobs are expected to change by 2030, while 63% of employers identify skills gaps as a major barrier to transformation.
No. A previous ITIL certification is not required to begin with ITIL Foundation Version 5. PeopleCert identifies Foundation as the first step in the Version 5 learning journey.
However, professionals who already hold ITIL 4 Foundation have another option. PeopleCert offers the ITIL Foundation Bridge (Version 5), which focuses specifically on Foundation-level changes and provides an accelerated route for eligible ITIL 4 certification holders.
For someone starting their ITIL journey now, ITIL Foundation Version 5 is the entry point to the latest qualification scheme. It remains relevant during the transition period, but PeopleCert currently plans to sunset ITIL 4 modules on 31 December 2027. Existing ITIL 4 knowledge and qualifications continue to be recognised within transition pathways.
Therefore, a new learner who has not already invested in an ITIL 4 pathway would generally have a stronger reason to investigate ITIL 5 Foundation first.
Completing ITIL 5 Certification can support progression toward roles involving IT services, operations, digital products, projects and transformation.
PeopleCert identifies potential roles around ITIL Foundation Version 5, including the following:
- IT Operations Specialist
- IT Team Leader
- IT Project Manager
- IT Service Manager
- Service Improvement Manager
Learners Point's ITIL 5 Training differentiates itself through a practical transition-and-adoption learning approach rather than focusing only on theoretical framework concepts.
Our training provides the following:
- Practical value stream mapping
- Lifecycle mapping
- Real-world ITSM case studies
- UX, CX and XLA exercises
- AI and automation use cases
- Copilot-assisted activities
- Multiple mock assessments
- Industry simulations
- An Automation Sandbox
- Agile, DevOps and governance alignment
Yes. AI has a considerably more visible role within the broader ITIL Version 5 ecosystem, which PeopleCert describes as designed for modern, AI-enabled digital environments. ITIL Version 5 also includes AI Governance as an extension module within the wider qualification scheme.
The Learners Point program consists of the following:
- AI fundamentals for ITSM
- Automation use cases
- AI-enabled service workflows
- Governance considerations
- Automation-ready process design
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