ITIL 5 Certification Training

2-day, 16-hour syllabus-aligned bridge program

Experience-driven delivery using CX, XLAs and AI in ITSM

Domain-led ITSM trainers with mock assessments

Ideal for ITIL® 4 certified professionals

Public batch learning with instalment payment options

4.8/5

6085 Enrolled

Overview

What our training includes:

Covers the transition from ITIL 4 to ITIL 5, including the business drivers behind the framework shift
Addresses product and service lifecycle management, from non-linear lifecycle stage mapping to aligning ITIL 4 practices
Explores value stream identification and optimisation, covering outputs, outcomes, and end-to-end workflow analysis
Includes experience-driven service design using UX, CX, and experience-level agreements
Prepares participants for ITIL 5 certification through module-level mock tests and a full-length exam simulation

Learning Objectives

By completing the program, you will be able to:

Understand the business and enterprise drivers behind the ITIL 4 to ITIL 5 transition

Apply product and value-oriented operating models to modern service management scenarios

Interpret non-linear and adaptive lifecycle flows used in modern enterprises for responsive service delivery

Analyse value streams to differentiate outputs, outcomes, and business value across enterprise operations

Design experience-driven services by integrating UX, CX, and experience-level agreements into delivery models

Align ITIL 5 practices with Agile, DevOps, and PRINCE2 governance across enterprise ecosystems

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Prerequisites

Before enrolling in this training program, candidates must have have this prerequisite:

A valid ITIL® 4 Foundation certificate (or an equivalent ITIL® 4 credential) is recommended for this ITIL® 4 to ITIL® 5 Bridge Program, as the course builds on existing ITIL 4 knowledge.

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Our Trainers

Learners Point has a reputation for high-quality training that makes a difference in people's lives. We undertake a practical and innovative approach to working closely with businesses to improve their workforce. Our expertise is wide-ranging with ample support from our expert trainers who are globally recognized and hold a diverse set of experiences in their field of expertise. We are proud of our instructors who take ownership of our distinctive and comprehensive training methodologies, help our students imbibe those with ease, and accomplish gracefully.

We at Learners Point believe in encouraging our students to embark upon a journey of lifelong learning and self-development, with the aid of our comprehensive and distinctive courses tailored to current market trends. The manifestation of our career-oriented approach is what we assure through a pleasant professional enriched environment with cutting-edge technology, and an outstanding while highly acknowledged training staff that uses up-to-date methodologies and quality course material. With our aim to mold professionals to be future leaders, our industry expert trainers provide the best in town mentorship to our students while endowing them with the thirst for knowledge and inspiring them to strive for professional and human excellence.

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

Related courses

Curriculum

Business and enterprise drivers for ITIL evolution
Limitations of ITIL 4 implementations
Shift to product and value-oriented models

Copilot Integration: Generate transition summaries and comparisons.

Lifecycle stages across products and services
Non-linear lifecycle flows
Mapping ITIL 4 practices into ITIL 5 lifecycle

Copilot Integration: Generate lifecycle models and mappings.

Outputs vs outcomes vs value
Core vs enabling value streams
Alignment with enterprise objectives

Copilot Integration: Generate value stream insights and classifications.

End-to-end workflow mapping
Bottleneck identification
Process optimization techniques

Copilot Integration: Generate optimization insights.

UX and CX principles
Experience-level agreements (XLAs)
Outcome-based service design

Copilot Integration: Generate experience insights and design recommendations.

AI fundamentals in ITSM
Automation use cases
Governance considerations for AI adoption

Copilot Integration: Generate AI use cases and automation workflows.

Agile integration
DevOps alignment
Governance frameworks (PRINCE2)

Copilot Integration: Generate ecosystem alignment strategies.

ITIL domains revision
Scenario-based approach
Exam strategy and time management
Question interpretation techniques

Copilot Integration: Generate revision plans and summaries.

Participants will perform end-to-end IT service management simulations including lifecycle mapping, value stream analysis, experience design, and AI-enabled service optimization aligned with enterprise objectives.

Frequently asked questions

The ITIL 5 Certification Training covers core concepts, including value stream mapping, product and service lifecycle management, and AI governance. It focuses on evolving service management from practice-centric models to value-driven operating models, which helps professionals align services with business objectives.

This certification enhances skills in UX, CX, and XLAs, empowering professionals to improve customer experience and drive business outcomes. It also prepares learners with expertise to integrate ITIL 5 with Agile, DevOps, and PRINCE2 for seamless enterprise delivery.

The training builds towards certification through a structured preparation approach. Each module includes a dedicated mock test aligned to the exam focus areas, followed by a full-length ITIL 5-style assessment in the final module. The program also incorporates Copilot-assisted revision sessions, scenario-based case studies, and question interpretation techniques, giving participants both the knowledge and the exam strategy needed to perform with confidence.

This course explores how ITIL® Version 5 introduces updates that refine the service management framework, making it more adaptable and value-driven for modern enterprises. These updates enhance overall service delivery and outcomes.

This includes the following key updates:

Product and value-driven operating models are superseding practice-centric methods to provide a more holistic view of service management.
Introduction of AI governance for responsible integration of automation in IT services.
Emphasis on outcomes over activities,to ensure the delivery of measurable business value.
A non-linear, adaptive service lifecycle that enables faster responses to dynamic business needs.
Stronger alignment with Agile, DevOps, and PRINCE2 to ensure seamless cross-functional integration.

For individuals with ITIL v3 Foundation, progressing directly into the ITIL 5 Certification is not recommended. It is important to first complete ITIL 4 Foundation for a smooth transition to the bridge. This includes the following steps:

ITIL v3 Foundation is not accepted as a prerequisite for the ITIL 5.
ITIL 4 Foundation is required before advancing to the bridge program.
Completing ITIL 4 Foundation provides the necessary foundation to fully grasp ITIL 5 concepts.
The ITIL 5 Certification will then build on your existing knowledge of ITIL 4 and introduce advanced frameworks and practices.

ITIL 5 introduces significant updates on AI, automation, and governance, empowering organizations to adopt cutting-edge technologies responsibly. This enables enhanced service delivery while ensuring alignment with ethical standards and best practices. This includes the following:

AI governance frameworks
Integration of automation to streamline routine processes
Emphasis on ethical AI usage
Automation tools
Alignment of AI-driven services with business objectives

Learners Point Academy has been a professional training provider across the GCC and MENA region since 2001, working with organisations including ADNOC, Emirates NBD, Etihad, and Deloitte. The training at Learners Point is delivered through a proprietary Training Protocol that combines real-world scenario work, instructor-led sessions, and iterative assessment rather than passive content delivery.

Professionals receive formative feedback throughout the program, and every certificate awarded reflects validated competency against defined benchmarks rather than simple course completion.