ITIL 5 Certification (Version 5)
Official exam-aligned ITIL 5 Foundation training
AI-Integrated IT service management learning
Includes mock tests, case studies, & exam strategy support
Practical value stream mapping & lifecycle-based learning
Flexible public & corporate training options
4.8/54.8/5Overview
What our training does:
- Analyse how modern IT service management is evolving beyond traditional process-based models
- Apply lifecycle mapping, value stream analysis, and AI-enabled service workflow planning
- Learn about ITIL evolution, value stream optimisation, UX, CX, XLAs, and AI in ITSM
- Connect IT services with measurable business outcomes and operational efficiency
- Align ITIL practices with Agile, DevOps, PRINCE2, governance frameworks, and enterprise objectives
Upcoming sessions
Curriculum
Business and enterprise drivers for ITIL evolution
Limitations of ITIL 4 implementations
Shift to product and value-oriented models
Lifecycle stages across products and services
Non-linear lifecycle flows
Mapping ITIL 4 practices into ITIL 5 lifecycle
Outputs vs outcomes vs value
Core vs enabling value streams
Alignment with enterprise objectives
End-to-end workflow mapping
Bottleneck identification
Process optimization techniques
UX and CX principles
Experience-level agreements (XLAs)
Outcome-based service design
AI fundamentals in ITSM
Automation use cases
Governance considerations for AI adoption
Agile integration
DevOps alignment
Governance frameworks (PRINCE2)
ITIL domains revision
Scenario-based approach
Exam strategy and time management
Question interpretation techniques
Participants will perform end-to-end IT service management simulations including lifecycle mapping, value stream analysis, experience design, and AI-enabled service optimization aligned with enterprise objectives.
Meet your Trainer
Our Trainers
Learners Point has a reputation for high-quality training that makes a difference in people's lives. We undertake a practical and innovative approach to working closely with businesses to improve their workforce. Our expertise is wide-ranging with ample support from our expert trainers who are globally recognized and hold a diverse set of experiences in their field of expertise. We are proud of our instructors who take ownership of our distinctive and comprehensive training methodologies, help our students imbibe those with ease, and accomplish gracefully.
We at Learners Point believe in encouraging our students to embark upon a journey of lifelong learning and self-development, with the aid of our comprehensive and distinctive courses tailored to current market trends. The manifestation of our career-oriented approach is what we assure through a pleasant professional enriched environment with cutting-edge technology, and an outstanding while highly acknowledged training staff that uses up-to-date methodologies and quality course material. With our aim to mold professionals to be future leaders, our industry expert trainers provide the best in town mentorship to our students while endowing them with the thirst for knowledge and inspiring them to strive for professional and human excellence.
Learning Outcomes
By completing the program, you will be able to:
1
Understand the business and enterprise drivers behind the ITIL 4 to ITIL 5 transition
2
Apply product and value-oriented operating models to modern service management scenarios
3
Interpret non-linear and adaptive lifecycle flows used in modern enterprises for responsive service delivery
4
Analyse value streams to differentiate outputs, outcomes, and business value across enterprise operations
5
Design experience-driven services by integrating UX, CX, and experience-level agreements into delivery models
6
Align ITIL 5 practices with Agile, DevOps, and PRINCE2 governance across enterprise ecosystems
Learners Point Certificate
Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.
Prerequisites
Before enrolling in this training program, candidates must have have this prerequisite:
- A valid ITIL® 4 Foundation certificate (or an equivalent ITIL® 4 credential) is recommended for this ITIL® 4 to ITIL® 5 Bridge Program, as the course builds on existing ITIL 4 knowledge.
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Frequently asked questions
The ITIL 5 Training covers core concepts, including value stream mapping, product and service lifecycle management, and AI governance. It focuses on evolving service management from practice-centric models to value-driven operating models, which helps professionals align services with business objectives.
This certification enhances skills in UX, CX, and XLAs, empowering professionals to improve customer experience and drive business outcomes. It also prepares learners with expertise to integrate ITIL 5 with Agile, DevOps, and PRINCE2 for seamless enterprise delivery.
Organisations that invest in ITIL 5 training can strengthen service management maturity and improve the way IT services are designed, delivered, measured, and improved.
The course helps organisations:
- Improve value-driven service delivery
- Strengthen alignment between IT and business goals
- Optimise workflows and service processes
- Improve customer and user experience
- Integrate AI and automation into service management
- Build modern ITSM capability across teams
This course explores how ITIL® Version 5 introduces updates that refine the service management framework, making it more adaptable and value-driven for modern enterprises. These updates enhance overall service delivery and outcomes.
This includes the following key updates:
- Product and value-driven operating models are superseding practice-centric methods to provide a more holistic view of service management.
- Introduction of AI governance for responsible integration of automation in IT services.
- Emphasis on outcomes over activities, to ensure the delivery of measurable business value.
- A non-linear, adaptive service lifecycle that enables faster responses to dynamic business needs.
- Stronger alignment with Agile, DevOps, and PRINCE2 to ensure seamless cross-functional integration.
Yes. The program includes practical value stream mapping and optimisation. Participants learn how to identify workflows, analyse bottlenecks, distinguish outputs from outcomes, map core and enabling value streams, and improve service processes for stronger business alignment.
For individuals with ITIL v3 Foundation, progressing directly into the ITIL 5 Certification is not recommended. It is important to complete the ITIL 4 Foundation first for a smooth transition. This includes the following steps:
- ITIL v3 Foundation is not accepted as a prerequisite for ITIL 5.
- ITIL 4 Foundation is required before advancing to the bridge program.
- Completing the ITIL 4 Foundation provides the necessary basics to grasp ITIL 5 concepts.
- The ITIL 5 Certification will then build on your existing ITIL 4 knowledge and introduce advanced frameworks and practices.
Yes. The course includes AI fundamentals in ITSM, automation use cases, governance considerations, and AI-enabled service workflow design. Professionals also explore how automation-ready workflows can improve efficiency, consistency, decision-making, and service performance across enterprise environments.
Yes. The ITIL 5 Transition & Adoption Program is well-suited for corporate teams that want to modernise ITSM practices, improve service performance, strengthen governance, adopt automation, and align IT services with enterprise outcomes. It is valuable for organisations moving toward value-driven and experience-focused service delivery.
The Automation Sandbox helps participants convert ITIL concepts into structured, automation-ready workflows. Learners analyse current service processes, identify inefficiencies, define decision points, assign accountability, and redesign workflows to support improved efficiency, consistency, and service performance.
Learners Point Academy has been a professional training provider across the GCC and MENA region since 2001, working with organisations including ADNOC, Emirates NBD, Etihad, and Deloitte. The training at Learners Point is delivered through a proprietary Training Protocol that combines real-world scenario work, instructor-led sessions, and iterative assessment rather than passive content delivery. Professionals receive formative feedback throughout the programme, and every certificate awarded reflects validated competency against defined benchmarks rather than simple course completion.
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