ITIL Foundation

The ITIL certifications are globally recognized certifications that validate professionals’ profound knowledge in IT Service Management (ITSM) best practices. This ITIL Foundation course in Dubai is designed to help professionals build the essential skills to successfully deliver IT services to organizations. The ITIL course Dubai prepares professionals to ace the ITIL Foundation exam and equips them with the skills to power collaboration of IT and business.

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  • 3 weeks | 40 hours Bootcamp
  • Online / Offline / Blended
  • 8 Oct, 2021 / 5 Nov, 2021
  • Additional Program Dates
  • 100K+ Happy Students

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What is this ITIL Foundation course all about?

The ITIL Foundation course is designed as an introduction to ITIL fundamentals and enables professionals to have a thorough understanding of the ITIL framework. This immersive training is supplemented with real-world simulations, case studies that offer participants a deep understanding of the ITIL concepts and their role as an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services. The ITIL Foundation course focuses on creating awareness and comprehension in professionals on applying ITIL principles. The ITIL course also prepares professionals to ace the ITIL Foundation exam.

What is this ITIL Foundation course all about?

The ITIL Foundation course is designed as an introduction to ITIL fundamentals and enables professionals to have a thorough understanding of the ITIL framework. This immersive training is supplemented with real-world simulations, case studies that o...

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Why is getting trained on ITIL Foundation important?

The need for ITIL professionals who can implement ITIL best practices to manage the business effectively is increasing. The ITIL Foundation training is beneficial for both individuals and organizations as it is designed to help businesses in defining the role and impact of IT service management. The ITIL Foundation course is essential for professionals to gain knowledge of a systematic and professionally valued approach to best practice methodology. This comprehensive training teaches professionals the best practices on how to increase business productivity effectively and gain a competitive edge in today’s corporate world.

Why is getting trained on ITIL Foundation important?

The need for ITIL professionals who can implement ITIL best practices to manage the business effectively is increasing. The ITIL Foundation training is beneficial for both individuals and organizations as it is designed to help businesses in d...

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Why do companies hire professionals with ITIL Foundation certification?

The ITIL certification stands on top of the list of must-have IT certifications. ITIL is the cornerstone and industry-standard best practice framework for organizations to manage their IT services. Thus companies across the globe hire these ITIL-certified professionals for their profound knowledge and skills that can help in successfully delivering IT services to customers. Their ability to identify, plan and support the IT services in a business for increased productivity, efficiency and effectiveness make them of great value to organizations.

Why do companies hire professionals with ITIL Foundation certification?

The ITIL certification stands on top of the list of must-have IT certifications. ITIL is the cornerstone and industry-standard best practice framework for organizations to manage their IT services. Thus companies across the ...

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Industry Trends

The ITIL is a well-established and widely used set of practices in IT service management. The ITIL Foundation certification comes with its own set of merits and opportunities in the market. Let us see how.

Market trends Market trends

The IT job market is evolving to align with the growing technology in the industry. According to the US Bureau of Labour Statistics, employment in computer and information technology occupations is projected to grow 11% from 2019 to 2029. With this growing demand for IT professionals, ITIL-certified professionals are no short in demand as they are one of the most sought-after candidates in the IT industry.

Salary Trend Salary Trends

Today, the Information Technology industry is witnessing record-breaking growth. With the widespread adoption of ITIL in organizations, the industry demand for ITIL-certified professionals is on the rise. A certified ITIL professional can earn 15% more than a non-certified professional. In accordance with the data from Glassdoor.com, the average salary for an IT Manager with ITIL certification is AED 15,000 per month in Dubai.

Demand & Opportunities

As more and more companies adopt this globally recognized framework, the job trends all over the globe are in favor of ITIL-certified professionals. The ITIL Foundation certification gives an assurance of the necessary competency in related roles, thus making these opportunities easier to avail.

A few of the most-sought ITIL jobs available in the Dubai region (as observed in popular Dubai job portals) follow:

  1. IT Project Managers oversee the implementation of IT infrastructure and software within the organization
  2. IT Managers plan, organize, control, and evaluate IT and electronic data operations
  3. Service Delivery Managers ensure seamless delivery of IT services to the clients of the organization
  4. ITSM Managers develop, improve, and deliver ITIL process management
  5. IT Directors oversee technical projects in alignment with organizational goals

Course Outcome

Successful completion of the ITIL Foundation course will help you to:

  • Gain a basic understanding of the ITIL framework
  • Understand how ITIL can be used to enhance IT service management
  • Understand the four dimensions of service management
  • Identify the guiding principles for an effective service management decision
  • Perform governance activities for various management services and systems

Course Module

  • About ITIL
  • Components of ITIL Framework
  • Benefits of ITIL
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams
  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services, and Service Offering
  • Service Relationship
  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management Practices
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

Course Module

  • About ITIL
  • Components of ITIL Framework
  • Benefits of ITIL
  • Service and Service Management
  • Components of Service Value
  • Determine the Value of a Service or Product
  • Stakeholders and Value Creation
  • Products, Services, and Service Offering
  • Service Relationship
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • Organization and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • External factors
  • ITIL Service Value System
  • Service Value Chain
  • Service Value Streams
  • Information Security Management
  • Relationship Management
  • Supplier Management
  • Service Level Management
  • IT Asset Management
  • Service Configuration Management
  • Change Enablement
  • Release Management Practices
  • Release Management
  • Deployment Management
  • Monitoring and Event Management
  • Incident Management
  • Problem Management
  • Service Request Management
  • Service Desk
  • Continual Improvement

Program Dates

18 Oct
  • 07:00 PM
  • Mon
  • Online Live
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28 Oct
  • 11:00 AM
  • Thu
  • Classroom
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5 Nov
  • 11:00 AM
  • Fri
  • Classroom
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Expert Instructors & Teaching Methods

ITIL V4 Foundation Certified Professional offering over 14 years of experience in VMware, Windows Server Management, Email Server Management, Datacenter Management, Systems Programming, Performance Analysis, SCCM, WSUS Database Maintenance and Security Administration as per ITIL and Six Sigma standards. IT Infrastructure Domain including technology upgrades, system and managing backup, storage, network attached storage as per agreed criteria & exceeded the standards for client satisfaction by delivering high revenues , Management Expertise – Creating RFP aligned to the business case, Reviewing Proposal, Analyzing the Project ,Monitoring Change Management – HP ITSM (IT-Service Management). Exposure in building, installing, configuring and maintaining VMware Console; provided advanced troubleshooting and problem resolution of the entire Virtualization Infrastructure. Comprehensive experience in technical solution architecting and conceptualization for enterprise wide IT solutions / application development with alignment of business/information systems delivering technology-driven IT solutions. Wealth of technical expertise entails use of Data Center products, Datacenter Infrastructure Applications, Operating Systems, Databases, Replication/Disaster Recovery, Security and Data Protection. Ensured system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and partners. Expertise in performing maintenance, backups and system upgrades including service packs, patches, hot fixes and security configuration issues raised by clients. Keen customer-centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT (turnaround time), thereby attaining client delight and high compliance scores

Trainer

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

KHDA Certificate

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Why Count on Learners Point?

Being the leading providers of the ITIL Foundation course in Dubai, at Learners Point we help professionals master the necessary skill sets to successfully complete the ITIL Foundation certification.

Following are the USPs our ITIL Foundation training course offers you:

  • We look at real-world scenarios organizations face and formulate our ITIL Foundation training course evaluating practical requirements
  • Apart from theoretical knowledge, we also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke ITIL Foundation course also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organizing group sessions, we also offer a guided learning experience to enhance the quality of our ITIL Foundation training program
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

"My instructor's experience in the field of ITIL Foundation made the lessons all the worth while. His love for IT, made me excited to attend class everyday. I would definitely recommend this course to my friends."

"My instructor's experience in the field of ITIL Foundation made the lessons all the worth while. His love for IT, made [...]

Naresh Chandavarkar

Deputy Manager at RAKCERAMICS

"Overall, the trainer effectively delivered the ITIL Foundation course that I will remember throughout the rest of my career. The value is created in the eyes of the customer, and there was a lot of value in this course. Thanks Learners Point Academy."

"Overall, the trainer effectively delivered the ITIL Foundation course that I will remember throughout the rest of my ca [...]

Lenish Kannan

Senior Application Support Analyst at Aetna

"I would say it was a good choice that I opted Learners Point in order to complete ITIL V4. I thank my trainer and also my consultant to make things easy and able to certify. Trainer was very knowledgeable in the field and session was interactive and practical, gained a wider knowledge"

"I would say it was a good choice that I opted Learners Point in order to complete ITIL V4. I thank my trainer and als [...]

Shaikha Al Marzooqi

Procurement Officer at TRA

"I have done my ITIL V4 course from Learners Point and they have done a fantastic job. Trainer was very qualified and had many years of practical experience in the topics he delivered. The staff are very welcoming too. I will certainly come back here for more training"

"I have done my ITIL V4 course from Learners Point and they have done a fantastic job. Trainer was very qualified and ha [...]

Homer Beltran

IT Support Engineer at Kew Solutions IT LTD

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

Frequently Asked Questions

With the number of organizations adopting the ITIL framework skyrocketing, ITIL-certified professionals are one of the most sought-after candidates in the IT industry. With the ever-growing demand for ITIL-certified professionals for ITSM roles, choosing a career in ITIL will only bring you the good.
This ITIL Foundation course in Dubai is designed to help you build the essential skills to successfully deliver IT services to organizations. The ITIL course prepares you to master the fundamental concepts of the ITIL framework to ace the ITIL Foundation exam. This course endorses you with the knowledge and skills to power collaboration of IT and business and hence enhance your workplace competency in today’s tech world.
The ITIL Foundation training in Dubai is ideal for professionals looking to master the fundamentals of the ITIL framework. It is ideal for:
1) IT Professionals
2) Business Managers
3) Business Process Owners
4) Project Managers
5) ITSM Managers
6) IT Professionals in digital
7) IT Professionals in product
8) IT Professionals in development
9) IT Professionals in service
10) Professionals transitioning to ITIL
The training at Learners Point is interactive, immersive, and intensive hands-on programs. We offer 3 modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-to-one training session, or high-quality live and interactive online sessions as per convenience.
Today, Dubai’s technological advancements are growing at record rates without showing any signs of slowing down. Due to its emerging market, Dubai is attracting aspiring professionals from around the world. As the IT job market is ripe, the demand for skilled ITIL professionals is high and is bound to continue at an impressive rate. Having an ITIL certification can better career prospects, bring numerous opportunities, and increase earning potential of professionals.
With the increasing adoption of the ITIL framework in businesses, being skilled and trained on ITIL will help you gain a competitive edge in today’s world. The ITIL foundation training is beneficial for you to gain knowledge of a systematic and professionally valued approach to best practice methodology. This comprehensive training trains you on the best practices of ITSM to increase business productivity effectively.
No, there are no prerequisites for enrolling in this ITIL Foundation course. Anyone looking forward to enhancing their skills in IT service management can join.
At Learners Point, if a participant doesn’t wish to proceed with the training after the registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the day of exit.

Frequently Asked Questions

With the number of organizations adopting the ITIL framework skyrocketing, ITIL-certified professionals are one of the most sought-after candidates in the IT industry. With the ever-growing demand for ITIL-certified professionals for ITSM roles, choosing a career in ITIL will only bring you the good.
Today, Dubai’s technological advancements are growing at record rates without showing any signs of slowing down. Due to its emerging market, Dubai is attracting aspiring professionals from around the world. As the IT job market is ripe, the demand for skilled ITIL professionals is high and is bound to continue at an impressive rate. Having an ITIL certification can better career prospects, bring numerous opportunities, and increase earning potential of professionals.
This ITIL Foundation course in Dubai is designed to help you build the essential skills to successfully deliver IT services to organizations. The ITIL course prepares you to master the fundamental concepts of the ITIL framework to ace the ITIL Foundation exam. This course endorses you with the knowledge and skills to power collaboration of IT and business and hence enhance your workplace competency in today’s tech world.
With the increasing adoption of the ITIL framework in businesses, being skilled and trained on ITIL will help you gain a competitive edge in today’s world. The ITIL foundation training is beneficial for you to gain knowledge of a systematic and professionally valued approach to best practice methodology. This comprehensive training trains you on the best practices of ITSM to increase business productivity effectively.
The ITIL Foundation training in Dubai is ideal for professionals looking to master the fundamentals of the ITIL framework. It is ideal for:
1) IT Professionals
2) Business Managers
3) Business Process Owners
4) Project Managers
5) ITSM Managers
6) IT Professionals in digital
7) IT Professionals in product
8) IT Professionals in development
9) IT Professionals in service
10) Professionals transitioning to ITIL
No, there are no prerequisites for enrolling in this ITIL Foundation course. Anyone looking forward to enhancing their skills in IT service management can join.
The training at Learners Point is interactive, immersive, and intensive hands-on programs. We offer 3 modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-to-one training session, or high-quality live and interactive online sessions as per convenience.
At Learners Point, if a participant doesn’t wish to proceed with the training after the registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the day of exit.
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