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ITIL Foundation

ITIL Foundation Training Course Summary

Like Software Development Life Cycle (SDLC) best practices, and Project Management (PMP) best practices ITIL focuses on IT Service best practices ITIL has now become a Global standard which mandatory in many organizations. ITIL processes must coordinate with entire SDLC including configuration management, change management etc. For those who are not familiar with IT competency, you’re Learning Journey begins with an understanding of IT Service Management (ITSM) a process-based framework for the support and delivery of quality IT services. To conclude ITIL which stands for IT Infrastructure Library is an international standard of best practices set for IT Service Management.

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Course Objectives

Upon the completion of the course one will upskill their knowledge and as well as gain the necessary competencies to standardize and deliver high-quality IT services, with the goal of improvising the IT service management standards.  The course Open’s the doors for moving up for progressing ones’ career to senior roles in IT and IT project management.


Course Outline

Service Management Lifecycle

  • Principles of Service Management
  • The Processes
  • The ITIL Service Lifecycle

Service Strategy

  • Introduction to Service Strategy
  • Key Concepts of Service Strategy
  • Service Strategy Processes
  • Demand Management
  • Service Portfolio Management
  • Financial Management
  • Business Relationship Management

Service Design

  • Introduction to Service Design
  • Key Concepts of Service Design
  • Service Design Processes
  • Service Catalogue Management
  • Service Level Management
  • Supplier Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Design Co-ordination

Service Transition

  • Introduction to Service Transition
  • Key Principles & Models of Service Transition
  • Service Transition Processes
  • Transition, Planning, and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management

Service Operations

  • Introduction to Service Operations
  • Service Operations Processes
  • Event Management
  • Problem Management
  • Request Fulfillment
  • Access Management
  • Service Operations Functions

Continual Service Improvement

  • Introduction to Continual Service Improvement
  • Key Principles and Models of Continual Service Improvement

Who can Benefit from this Course 

  • IT Managers
  • Delivery Managers
  • ITSM professionals
  • IT support professionals

Course Objectives

Upon the completion of the course one will upskill their knowledge and as well as gain the necessary competencies to standardize and deliver high-quality IT services, with the goal of improvising the IT service management standards.  The course Open’s the doors for moving up for progressing ones’ career to senior roles in IT and IT project management.

Course Outline

Service Management Lifecycle

  • Principles of Service Management
  • The Processes
  • The ITIL Service Lifecycle

Service Strategy

  • Introduction to Service Strategy
  • Key Concepts of Service Strategy
  • Service Strategy Processes
  • Demand Management
  • Service Portfolio Management
  • Financial Management
  • Business Relationship Management

Service Design

  • Introduction to Service Design
  • Key Concepts of Service Design
  • Service Design Processes
  • Service Catalogue Management
  • Service Level Management
  • Supplier Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Design Co-ordination

Service Transition

  • Introduction to Service Transition
  • Key Principles & Models of Service Transition
  • Service Transition Processes
  • Transition, Planning, and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management

Service Operations

  • Introduction to Service Operations
  • Service Operations Processes
  • Event Management
  • Problem Management
  • Request Fulfillment
  • Access Management
  • Service Operations Functions

Continual Service Improvement

  • Introduction to Continual Service Improvement
  • Key Principles and Models of Continual Service Improvement

Who can Benefit from this Course 

  • IT Managers
  • Delivery Managers
  • ITSM professionals
  • IT support professionals

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