ITIL Foundation

Like Software Development Life Cycle (SDLC) best practices, and Project Management (PMP) best practices ITIL focuses on IT Service best practices ITIL has now become a Global standard which mandatory in many organizations.

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Course Objectives

Upon the completion of the course one will upskill their knowledge and as well as gain the necessary competencies to standardize and deliver high-quality IT services, with the goal of improvising the IT service management standards.  The course Open’s the doors for moving up for progressing ones’ career to senior roles in IT and IT project management.

Course Module

  • Principles of Service Management
  • The Processes
  • The ITIL Service Lifecycle

  • Introduction to Service Strategy
  • Key Concepts of Service Strategy
  • Service Strategy Processes
  • Demand Management
  • Service Portfolio Management
  • Financial Management
  • Business Relationship Management

  • Introduction to Service Design
  • Key Concepts of Service Design
  • Service Design Processes
  • Service Catalogue Management
  • Service Level Management
  • Supplier Management
  • Capacity Management
  • Availability Management
  • IT Service Continuity Management
  • Information Security Management
  • Design Co-ordination

  • Introduction to Service Transition
  • Key Principles & Models of Service Transition
  • Service Transition Processes
  • Transition, Planning, and Support
  • Change Management
  • Service Asset and Configuration Management
  • Release and Deployment Management
  • Knowledge Management

  • Introduction to Service Operations
  • Service Operations Processes
  • Event Management
  • Problem Management
  • Request Fulfillment
  • Access Management
  • Service Operations Functions

  • Introduction to Continual Service Improvement
  • Key Principles and Models of Continual Service Improvement

Learning Approch

  • Designed with a focus on real world relevance
  • Real-world case studies
  • Hands-on Assignments
  • Individualized Instructor
  • Career Guidance
Program
Dates

Certification (LP Certificate)

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

Certification (KHDA)

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Expert Instructors & Teaching Methods

Trainer

ITIL V4 Foundation Certified Professional offering over 14 years of experience in VMware, Windows Server Management, Email Server Management, Datacenter Management, Systems Programming, Performance Analysis, SCCM, WSUS Database Maintenance and Security Administration as per ITIL and Six Sigma standards. IT Infrastructure Domain including technology upgrades, system and managing backup, storage, network attached storage as per agreed criteria & exceeded the standards for client satisfaction by delivering high revenues , Management Expertise – Creating RFP aligned to the business case, Reviewing Proposal, Analyzing the Project ,Monitoring Change Management – HP ITSM (IT-Service Management). Exposure in building, installing, configuring and maintaining VMware Console; provided advanced troubleshooting and problem resolution of the entire Virtualization Infrastructure. Comprehensive experience in technical solution architecting and conceptualization for enterprise wide IT solutions / application development with alignment of business/information systems delivering technology-driven IT solutions. Wealth of technical expertise entails use of Data Center products, Datacenter Infrastructure Applications, Operating Systems, Databases, Replication/Disaster Recovery, Security and Data Protection. Ensured system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and partners. Expertise in performing maintenance, backups and system upgrades including service packs, patches, hot fixes and security configuration issues raised by clients. Keen customer-centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT (turnaround time), thereby attaining client delight and high compliance scores

Trainer

Learners Experience

Frequently Asked Questions

Our trainings are mostly instructor led and classroom based. However, we also offer high quality live and interactive online sessions.

Our highly skilled faculties from around the globe are experts in their fields and come with decades of diverse industry experience. Our trainers are internationally recognized and locally preferred with rich research driven experience which will ensure highly customizable, engaging and top in the class learning experience.

Choosing LearnersPoint is true value for money as our trainings are right blend of theory and practice and specially developed keeping tomorrow's business needs in mind. All the training sessions are closely monitored through specially designed progress tracker to ensure reinforced and unparalleled learning experience.

Once you have registered for a course and wish to not to proceed with the training for any reason, you are entitled for a refund of the fees provided we are notified in writing within 2 days from the date of initial registration before the training commencement. The refunds are processed within 4 weeks from the day of withdrawal.