ITIL® 4 Foundation Training in Dubai

This ITIL Foundation training and certification course offers an introduction to ITIL 4, the most recent edition of the ITIL 4 exam, and validates professionals’ knowledge of IT Service Management (ITSM) best practices. This ITIL 4 Foundation training in Dubai is designed to help professionals build the essential skills to successfully deliver IT services to organizations. The ITIL 4 Foundation course prepares professionals to ace the ITIL 4 Foundation exam and equips them with the skills to power the collaboration of IT and business. This ITIL Foundation training assists individuals in comprehending the concepts, languages, best practices, and processes used in the ITIL 4 lifecycle. By the end of this ITIL Foundation training course, individuals will fully comprehend how ITIL 4 evolved to incorporate modern techniques and operational processes, along with the concepts required in a service management framework.

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  • 16 Hours Training
  • Online / Classroom / Onsite
  • 27 Apr, 2024 / 28 Apr, 2024
  • Additional Program Dates
  • 100K+ Happy Students

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What is this ITIL 4 Foundation course all about?

The ITIL Foundation training is designed to offer a thorough knowledge of the ITIL 4 framework, core principles, and terminologies of the ITIL 4 service lifecycle. This ITIL Foundation training is supplemented with real-world simulations, and case studies that offer participants a deep understanding of the ITIL concepts and its role as an end-to-end operating model for the creation, delivery, and continual improvement of tech-enabled products and services. The ITIL 4 Foundation course focuses on creating awareness and comprehension in professionals on applying ITIL principles. The ITIL course also prepares professionals to ace the ITIL 4 Foundation exam.

Why is getting trained on ITIL 4 Foundation important?

The need for ITIL professionals who can implement ITIL best practices to manage the business effectively is increasing. The ITIL Foundation training is beneficial for both individuals and organizations as it is designed to help businesses in defining the role and impact of IT service management. The ITIL 4 Foundation course is essential for professionals to gain knowledge of a systematic and professionally valued approach to best practice methodology. This comprehensive  ITIL Foundation training teaches professionals the best practices on how to increase business productivity effectively and gain a competitive edge in today’s corporate world.

Why do companies hire professionals with ITIL 4 Foundation certification?

The ITIL 4 certification stands at top of the list of must-have IT certifications. ITIL 4 is the cornerstone and industry-standard best practice framework for organizations to manage their IT services. Thus companies across the globe hire these ITIL-certified professionals for their profound knowledge and skills that can help in successfully delivering IT services to customers. Their ability to identify, plan and support the IT services in a business for increased productivity, efficiency and effectiveness make them of great value to organizations.

Industry Trends


ITIL 4 Certification is among the most widely known entry-level ITIL certification available to IT professionals. ITIL 4 is an acronym for Information Technology Infrastructure Library, and ITIL 4 is primarily a set of best practices for providing IT services. The ITIL Foundation training comes with its own set of merits and opportunities in the market. Let us see how.

Market trends

The IT job market is evolving to align with the growing technology in the industry. According to the US Bureau of Labour Statistics, employment in computer and information technology occupations is projected to grow 11% from 2019 to 2029. With this growing demand for IT professionals, ITIL-certified professionals are no short in demand as they are one of the most sought-after candidates in the IT industry. 

Salary Trends

Today, the Information Technology industry is witnessing record-breaking growth. With the widespread adoption of ITIL 4 in organizations, the industry demand for ITIL-certified professionals is on the rise. A certified ITIL 4 professional can earn 15% more than a non-certified professional. By the data from Glassdoor.com, the average salary for an IT Manager with ITIL 4 certification is AED 15,000 per month in Dubai.

Demand & Opportunities


As more and more companies adopt this globally recognized framework, job trends all over the globe are in favour of ITIL-certified professionals. The ITIL Foundation training and certification gives assurance of the necessary competency in related roles, thus making these opportunities easier to avail.

A few of the most-sought ITIL jobs available in the Dubai region (as observed in popular Dubai job portals) follow:

  1. IT Project Managers oversee the implementation of IT infrastructure and software within the organization
  2. IT Managers plan, organize, control, and evaluate IT and electronic data operations
  3. Service Delivery Managers ensure the seamless delivery of IT services to the clients of the organization
  4. ITSM Managers develop, improve, and deliver ITIL process management
  5. IT Directors oversee technical projects in alignment with organizational goals

Course Outcome


Successful completion of the ITIL 4 Foundation course will help you to:

  • Gain a basic understanding of the ITIL framework
  • Understand how ITIL can be used to enhance IT service management
  • Understand the four dimensions of service management
  • Identify the guiding principles for an effective service management decision
  • Perform governance activities for various management services and systems

Course Module


  • There are no formal prerequisites for ITIL 4 Foundation training.
  • Anyone can attend the course after the completion of their graduation
  • However, it is recommended that candidates have some familiarity with IT terminology and concepts before attending the training.
  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility and Warranty

Service offering/relationship management/provision/consumption

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • Planning/Improving/Engaging
  • Designing and transitioning
  • Obtaining and building
  • Delivering and supporting
  • Availability
  • IT asset
  • Event
  • Configuration item
  • Change
  • Incident/Problem
  • Known error
  • 7 ITIL practices
  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • The nature, use, and interaction of the guiding principles
  • Focusing on value
  • Starting where you are
  • Progressing iteratively via the feedback
  • Collaborating and promoting visibility
  • Thinking/Working holistically
  • Keeping it simple/practical
  • Optimizing and automating
  • Explaining the ITIL service value system
  • The activities of the service value chain and how they interconnect
  • The interconnected nature of the service value chain and its support for value streams
  • Information security management
  • Relationship/Supplier/Availability management
  • Capacity/Performance management
  • IT asset management
  • Service continuity management
  • Monitoring/Event management
  • Release management
  • Service configuration management
  • Deployment management
  • Continual improvement
  • Incident/Problem management
  • Service request management
  • Service Desk/Service Level management
  • The continual improvement models
  • Change control
  • Incident/Problem management
  • Service request management
  • Service Desk/Service Level management

Program Dates


27 Apr
  • 09:00 AM
  • Sat
  • Classroom
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28 Apr
  • 09:00 AM
  • Sun
  • Classroom
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Expert Instructors & Teaching Methods


ITIL V4 Foundation Certified Professional offering over 14 years of experience in VMware, Windows Server Management, Email Server Management, Datacenter Management, Systems Programming, Performance Analysis, SCCM, WSUS Database Maintenance and Security Administration as per ITIL and Six Sigma standards. IT Infrastructure Domain including technology upgrades, system and managing backup, storage, network attached storage as per agreed criteria & exceeded the standards for client satisfaction by delivering high revenues , Management Expertise – Creating RFP aligned to the business case, Reviewing Proposal, Analyzing the Project ,Monitoring Change Management – HP ITSM (IT-Service Management). Exposure in building, installing, configuring and maintaining VMware Console; provided advanced troubleshooting and problem resolution of the entire Virtualization Infrastructure. Comprehensive experience in technical solution architecting and conceptualization for enterprise wide IT solutions / application development with alignment of business/information systems delivering technology-driven IT solutions. Wealth of technical expertise entails use of Data Center products, Datacenter Infrastructure Applications, Operating Systems, Databases, Replication/Disaster Recovery, Security and Data Protection. Ensured system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and partners. Expertise in performing maintenance, backups and system upgrades including service packs, patches, hot fixes and security configuration issues raised by clients. Keen customer-centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT (turnaround time), thereby attaining client delight and high compliance scores

Trainer

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

KHDA Certificate

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Why Count on Learners Point?


Being the leading providers of the ITIL 4 Foundation course in Dubai, at Learners Point we help professionals master the necessary skills to complete the ITIL 4 Foundation certification.

Following are the USPs our ITIL 4 Foundation training course offers you:

  • We look at real-world scenarios organizations face and formulate our ITIL Foundation training course evaluating practical requirements
  • Apart from theoretical knowledge, we also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke ITIL 4 Foundation course also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organizing group sessions, we also offer a guided learning experience to enhance the quality of our ITIL Foundation training course
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience


"I recently completed the ITIL 4 Foundation certification course, and I must say it was an eye-opener for me. The course content was comprehensive and practical, and the instructor was knowledgeable and supportive throughout the entire training. I gained a deep understanding of IT service management principles and how they can be applied in real-world scenarios. The course provided me with the necessary knowledge and skills to become a more effective IT professional. The knowledge I gained has not only helped me to excel in my current role but has also opened up new opportunities for me. I would highly recommend this course to anyone looking to expand their knowledge and skills in IT service management."

Arifini Shehzadi

Project Analyst

"My instructor's experience in the field of ITIL Foundation made the lessons all the worth while. His love for IT, made me excited to attend class everyday. I would definitely recommend this course to my friends."

Nathan Ferguson

Deputy Manager at RAKCERAMICS

"Overall, the trainer effectively delivered the ITIL 4 Foundation course that I will remember throughout the rest of my career. The value is created in the eyes of the customer, and there was a lot of value in this course. Thanks Learners Point Academy."

Lenish Kannan

Senior Application Support Analyst at Aetna

"I would say it was a good choice that I opted Learners Point in order to complete ITIL 4. I thank my trainer and also my consultant to make things easy and able to certify. Trainer was very knowledgeable in the field and session was interactive and practical, gained a wider knowledge"

Shaikha Al Marzooqi

Procurement Officer at TRA

"I have done my ITIL 4 course from Learners Point and they have done a fantastic job. Trainer was very qualified and had many years of practical experience in the topics he delivered. The staff are very welcoming too. I will certainly come back here for more training"

Homer Beltran

IT Support Engineer at Kew Solutions IT LTD

Our Graduates


Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on ITIL® 4 Foundation Training in Dubai

With the number of organizations adopting the ITIL framework skyrocketing, ITIL-certified professionals are one of the most sought-after candidates in the IT industry. With the ever-growing demand for ITIL-certified professionals for ITSM roles, choosing a career in ITIL will only bring the good.

This ITIL 4 Foundation course in Dubai is designed to help you build the essential skills to successfully deliver IT services to organizations. The ITIL 4 course prepares you to master the fundamental concepts of the ITIL framework to ace the ITIL 4 Foundation exam. This course endorses you with the knowledge and skills to the power collaboration of IT and business and hence enhance your workplace competency in today’s tech world.

The ITIL Foundation training in Dubai is ideal for professionals looking to master the fundamentals of the ITIL 4 framework. It is ideal for: 1) IT Professionals 2) Business Managers 3) Business Process Owners 4) Project Managers 5) ITSM Managers 6) IT Professionals in digital 7) IT Professionals in product 8) IT Professionals in development 9) IT Professionals in service 10) Professionals transitioning to ITIL

The training at Learners Point is interactive, immersive, and intensive programs. We offer 3 modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-to-one training session, or high-quality live and interactive online sessions as per convenience.

Today, Dubai’s technological advancements are growing at record rates without showing any signs of slowing down. Due to its emerging market, Dubai is attracting aspiring professionals from around the world. As the IT job market is ripe, the demand for skilled ITIL professionals is high and is bound to continue at an impressive rate. Having an ITIL 4 certification can better career prospects, bring numerous opportunities, and increase earning potential of professionals.

With the increasing adoption of the ITIL framework in businesses, being skilled and trained in ITIL will help you gain a competitive edge in today’s world. The ITIL foundation training is beneficial for you to gain knowledge of a systematic and professionally valued approach to best practice methodology. This comprehensive training trains you on the best practices of ITSM to increase business productivity effectively.

No, there are no prerequisites for enrolling in this ITIL 4 Foundation course. Anyone looking forward to enhancing their skills in IT service management can join.

At Learners Point, if a participant doesn’t wish to proceed with the training after the registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the day of exit.

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