ITIL® 4 Foundation Training in Dubai

Our ITIL 4 Foundation Training in Dubai offers an excellent opportunity for IT Service Management careers. Our accredited 16-hour training, by PeopleCert, helps professionals with the essential knowledge needed in this domain. Covering topics such as IT service operations, guiding principles, and client relationship management, our program ensures comprehensive learning. Our training comprises simulations, case studies, and assessments, to understand the concepts easily. Therefore preparing individuals for a fulfilling IT career with enhanced job security.

Accredited By

  • 16 Hours Training
  • Online / Classroom / Onsite
  • 28 Jul, 2024 / 28 Jul, 2024
  • Additional Program Dates
  • 100K+ Happy Students

(600+ Google Reviews)

Enquire for Corporate Training

What is The ITIL® 4 Foundation Training in Dubai All About?

Our ITIL 4 Foundation Training in Dubai serves as a foundational certification for aspiring IT professionals. Our course ensures participants can pass the certification on their first attempt. Key topics covered include the goals of ITIL Service Value Systems, guiding principles, and essential concepts. Additionally, we provide support for professionals transitioning from entry-level to medium-level IT roles.

Why is The ITIL® 4 Foundation Training in Dubai Important?

Our ITIL 4 Foundation Training in Dubai holds significance for professionals starting their IT journey. Our course serves as an ideal starting point for beginners to develop crucial skill sets. Furthermore, our training benefits both individuals and organizations by defining the role and impact of IT service management within businesses. Completing our course helps them to earn the certification, increasing their competitiveness in the job market.

How Does the ITIL® 4 Foundation Training in Dubai Help You Get Hired by Companies?

Our ITIL 4 Foundation Training in Dubai is highly preferred by companies looking for IT professionals. Our training helps certified individuals to identify, plan, and support IT services within a business context. Their expertise helps in increasing productivity, making them invaluable assets to organizations. 

Industry Trends

ITIL 4 Foundation Training in Dubai plays a crucial role in the evolving IT sector. Our dynamic course includes trends like Artificial Intelligence, global integration, and sustainability concerns. As technology advances, these factors will shape the future landscape of IT service management and certification requirements. Our course is recognized by Global Knowledge as a top earner in the IT field, and ITIL certifications remain highly valued.

Market trends

ITIL 4 Foundation Training in Dubai helps in capitalizing on the growing ITIL market. It is projected to reach USD 12.2 billion by 2025 with a CAGR of 21.2%. Our course helps professionals develop a complete understanding of IT operations. Hence ultimately improving overall company efficiency.

Salary Trends

Our ITIL 4 Foundation Training in Dubai helps individuals understand IT service management completely. Ideal for both managers and IT specialists, this course aims to increase customer value. Certified individuals often experience a pay increase of 10% to 12% compared to their non-certified counterparts.

Demand & Opportunities

Our ITIL 4 Foundation Training in Dubai provides a fundamental understanding of IT service management concepts and procedures. Within the IT industry, this certification acts as a medium to entry-level role, providing individuals with essential foundational knowledge.

Some of the notable job opportunities are as follows:

  1. Help Desk Analyst
  2. Network Specialist
  3. Problem Analyst
  4. Network Administrator
  5. IT Analyst

Course Outcome

Successful completion of the training for ITIL 4 Foundation Training in Dubai will help candidates in the following ways:

  • Master the Key Concepts: Define and differentiate service, utility, warranty, customer, user, service management, and sponsor.
  • Create Value with IT Services: Understand the relationship between cost, value, organization, outcome, output, risk, and utility/warranty.
  • Apply ITIL Guiding Principles Effectively: Learn the seven guiding principles to drive value and improve service management practices.
  • Grasp Service Relationship Concepts: Master service offering, relationship management, provision, and consumption within IT service contexts.
  • Implement ITIL Practices for Service Management: Apply ITIL practices such as information security, availability, capacity, and incident/problem management in service delivery.
  • Understand ITIL Terminologies: Learn and describe terms such as availability, change, and known error in the ITIL context. 


Course Module

  • There are no formal prerequisites for ITIL 4 Foundation training.
  • Anyone can attend the course after the completion of their graduation
  • However, it is recommended that candidates have some familiarity with IT terminology and concepts before attending the training.
  • Cost
  • Value
  • Organization
  • Outcome
  • Output
  • Risk
  • Utility and Warranty

Service offering/relationship management/provision/consumption

  • Organizations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • Planning/Improving/Engaging
  • Designing and transitioning
  • Obtaining and building
  • Delivering and supporting
  • Availability
  • IT asset
  • Event
  • Configuration item
  • Change
  • Incident/Problem
  • Known error
  • 7 ITIL practices
  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimize and automate
  • The nature, use, and interaction of the guiding principles
  • Focusing on value
  • Starting where you are
  • Progressing iteratively via the feedback
  • Collaborating and promoting visibility
  • Thinking/Working holistically
  • Keeping it simple/practical
  • Optimizing and automating
  • Explaining the ITIL service value system
  • The activities of the service value chain and how they interconnect
  • The interconnected nature of the service value chain and its support for value streams
  • Information security management
  • Relationship/Supplier/Availability management
  • Capacity/Performance management
  • IT asset management
  • Service continuity management
  • Monitoring/Event management
  • Release management
  • Service configuration management
  • Deployment management
  • Continual improvement
  • Incident/Problem management
  • Service request management
  • Service Desk/Service Level management
  • The continual improvement models
  • Change control
  • Incident/Problem management
  • Service request management
  • Service Desk/Service Level management

Program Dates

28 Jul
  • 02:00 PM
  • Sun
  • Classroom
Enquire Now

Expert Instructors & Teaching Methods

ITIL V4 Foundation Certified Professional offering over 14 years of experience in VMware, Windows Server Management, Email Server Management, Datacenter Management, Systems Programming, Performance Analysis, SCCM, WSUS Database Maintenance and Security Administration as per ITIL and Six Sigma standards. IT Infrastructure Domain including technology upgrades, system and managing backup, storage, network attached storage as per agreed criteria & exceeded the standards for client satisfaction by delivering high revenues , Management Expertise – Creating RFP aligned to the business case, Reviewing Proposal, Analyzing the Project ,Monitoring Change Management – HP ITSM (IT-Service Management). Exposure in building, installing, configuring and maintaining VMware Console; provided advanced troubleshooting and problem resolution of the entire Virtualization Infrastructure. Comprehensive experience in technical solution architecting and conceptualization for enterprise wide IT solutions / application development with alignment of business/information systems delivering technology-driven IT solutions. Wealth of technical expertise entails use of Data Center products, Datacenter Infrastructure Applications, Operating Systems, Databases, Replication/Disaster Recovery, Security and Data Protection. Ensured system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling staff, volunteers, and partners. Expertise in performing maintenance, backups and system upgrades including service packs, patches, hot fixes and security configuration issues raised by clients. Keen customer-centric approach with skills in addressing client priorities and resolving escalations within prescribed TAT (turnaround time), thereby attaining client delight and high compliance scores


Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

KHDA Certificate

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Why Count on Learners Point?

Being the leading course provider of the ITIL 4 Foundation Training in Dubai, at Learners Point Academy we help professionals master the necessary skill sets to successfully acquire the ITIL Certification.

Following are the USPs our ITIL Certification offers you:

  • We look at real-world scenarios organisations face and formulate our ITIL Certification evaluating practical requirements
  • Apart from theoretical knowledge, we also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke ITIL Certification also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organising group sessions, we also offer a guided learning experience to enhance the quality of our ITIL Certification
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

"I recently completed the ITIL 4 Foundation certification course, and I must say it was great. The course content was comprehensive and practical, and the instructor was knowledgeable and supportive throughout the entire training.”

Arifini Shehzadi

Project Analyst

"My instructor's experience in the field of ITIL Foundation made the lessons all the worthwhile. His love for IT made me excited to attend class every day. I would recommend this course to my friends."

Nathan Ferguson

Deputy Manager at RAKCERAMICS

"Overall, the trainer effectively delivered the ITIL 4 Foundation course that I will remember throughout the rest of my career. The value is created in the eyes of the customer, and there was a lot of value in this course.”

Anish Kannan

Senior Application Support Analyst at Aetna

"I would say it was a good choice that I opted for ITIL 4. I thank my trainer and also my consultant for making things easy and able to certify. The trainer was very knowledgeable in the field and the session was interactive and practical, gained a wider knowledge"

Shaikha Al Marzooqi

Procurement Officer at TRA

"I have done my ITIL 4 course from Learners Point and they have done a fantastic job. The trainer was very qualified and had many years of practical experience in the topics he delivered. The staff are very welcoming too. I will certainly come back here for more training"

Homer Beltran

IT Support Engineer at Kew Solutions IT LTD

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on ITIL® 4 Foundation Training in Dubai

With the number of organizations adopting the ITIL framework skyrocketing, ITIL-certified professionals are one of the most sought-after candidates in the IT industry. With the ever-growing demand for ITIL-certified professionals for ITSM roles, choosing a career in ITIL will only bring the good.

This ITIL 4 Foundation course in Dubai is designed to help you build the essential skills to successfully deliver IT services to organizations. The ITIL 4 course prepares you to master the fundamental concepts of the ITIL framework to ace the ITIL 4 Foundation exam. This course endorses you with the knowledge and skills to the power collaboration of IT and business and hence enhance your workplace competency in today’s tech world.

The ITIL Foundation training in Dubai is ideal for professionals looking to master the fundamentals of the ITIL 4 framework. It is ideal for: 1) IT Professionals 2) Business Managers 3) Business Process Owners 4) Project Managers 5) ITSM Managers 6) IT Professionals in digital 7) IT Professionals in product 8) IT Professionals in development 9) IT Professionals in service 10) Professionals transitioning to ITIL

The training at Learners Point is interactive, immersive, and intensive programs. We offer 3 modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-to-one training session, or high-quality live and interactive online sessions as per convenience.

Today, Dubai’s technological advancements are growing at record rates without showing any signs of slowing down. Due to its emerging market, Dubai is attracting aspiring professionals from around the world. As the IT job market is ripe, the demand for skilled ITIL professionals is high and is bound to continue at an impressive rate. Having an ITIL 4 certification can better career prospects, bring numerous opportunities, and increase earning potential of professionals.

With the increasing adoption of the ITIL framework in businesses, being skilled and trained in ITIL will help you gain a competitive edge in today’s world. The ITIL foundation training is beneficial for you to gain knowledge of a systematic and professionally valued approach to best practice methodology. This comprehensive training trains you on the best practices of ITSM to increase business productivity effectively.

No, there are no prerequisites for enrolling in this ITIL 4 Foundation course. Anyone looking forward to enhancing their skills in IT service management can join.

At Learners Point, if a participant doesn’t wish to proceed with the training after the registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the day of exit.

Call Now Enquire Now