Performance Management Training
KHDA-approved training led by industry experts
24 hours of intensive learning program
Curriculum includes four updated modules
Learn to manage employee and team performance
Understand various styles & models of managing people’s behaviour
Flexible learning options for working professionals
4.85/54.85/5Overview
What our training includes:
- Learn how to set effective objectives using the SMART method
- Gain expertise in planning and conducting performance appraisals
- Explore performance improvement techniques and diagnosis tools
- Understand the use of Key Result Areas (KRAs) and Key Performance Indicators (KPIs)
- Enhance your skills with tools for measuring intangible factors and competencies
Upcoming sessions
Curriculum
Definition of performance management
Objectives of performance management
Impact of poor performance on an organization
Key terms and uses
The annual performance cycle: an overview
Responsibilities in performance management
Shared management model
Mistakes in performance management
Cascading the vision, mission, and strategies
The impact of critical success factors on performance
The 3 types of performance criteria
Key result areas - definition and examples
Key performance indicators
Definition and characteristics
Units of measure
Difference between goals and objectives
Turning goals into objectives the SMART way
Measuring the intangible factors and competencies
Behavioral indicators
Proficiency level
Corporate values - their importance
Planning performance appraisals
Conducting effective appraisal meetings
Beginning the meeting
Discussing the evaluation: an in-depth view
Closing the meeting
Roles of managers and employees
Common appraisal errors
Percentage of time spent on performance management
Categories of performance problems and possible causes
Acknowledging good performance
Ways of recognizing employees
Techniques for performance diagnosis
System factors versus individual factors
Performance improvement planning
Meet your Trainer
Tatek Abayneh Mebratu
Mr. Tatek is a Certified Trainer and Executive Coach with over 20 years of experience in the MENA region. He specializes in Leadership Development, Behavioral Training, and Talent Management, with deep expertise in Human Capital development.
With a career spanning over 15 years in training and consulting, Mr. Tatek has worked with senior executives and corporate teams to enhance business performance and employee engagement.
He holds a Bachelor of Arts in Public Administration and Development Management and has delivered training programs across all management levels. His work with KHDA and CPD further highlights his credibility in the field. Tatek has also held roles in the banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy. Currently, he serves as a Senior Corporate Training Manager at Learners Point Academy, Dubai.
Core Competencies:
- Strategising on training framework spanning need analysis, mapping training requirements, and delivery to develop an efficient workforce and motivated employees for maximum productivity in fast-growing organisations
- Measuring training effectiveness
- Create training policies, procedures, and metrics and ensure their alignment with organisational goals
- Innovative training and coaching techniques and delivery style
- Conducting TNA using the Stop/Start & Continue methods
Professional Qualifications:
- Certified Trainer (CPD) with expertise in Leadership Development, Behavioral Training, and Talent Management
- Certified in Coaching Skills for Leaders and Managers, Marketing and Communication, and Corporate and Strategic Communication Skills for Managers
- Certified in Investigative Journalism
- Master of Business Administration (MBA) in Marketing and Sales from Amity University
- Bachelor of Arts in Public Administration and Development Management from Alpha University College
- Over 20 years of experience in the MENA region, specializing in Human Capital development and corporate training
- Extensive experience in training programs across all management levels, including work with KHDA and CPD
- Proven track record in leadership roles within banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy
- Currently serving as Senior Corporate Training Manager at Learners Point Academy, Dubai
Learning Outcomes
Successful completion of the Performance Management course will help professionals in the following ways:
1
Master the use of SMART objectives for effective goal setting and performance tracking
2
Learn to implement 360-degree feedback to assess and improve employee performance
3
Gain expertise in conducting impactful performance appraisals and feedback meetings
4
Utilize Key Performance Indicators (KPIs) to measure success and drive performance improvements
5
Develop skills in performance diagnosis and create tailored performance improvement plans
KHDA Certificate
Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.
Learners Point Certificate
Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.
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Frequently asked questions
Performance management Training is a vital and ongoing process that supports employee growth, enhances motivation, and aligns individual performance with the organization’s strategic goals. This process includes various key elements such as feedback, collaboration, goal setting, employee development, and recognition.
Additionally, it plays a crucial role in career advancement by providing employees with a clear understanding of their career trajectory, the skills they need to develop, and the milestones required to reach their goals.
There are no entry requirements for the training program. Any beginner or fresher can enrol in the training and ace the certification with ease.
The modules covered in the Performance Management course are as follows:
- Module 1: Performance Management Introduction and Definitions
- Module 2: Establishing Effective Objectives
- Module 3: Conducting Effective Performance Appraisals
- Module 4: Following up after the performance appraisal meeting
The career benefits after completing the training course are as follows:
- Team leaders
- HR professionals
- Managers and Senior Managers
The Performance Management training is ideal in the corporate sector. With our expert guidance, you will gain a deeper understanding of the complexities of performance management and develop effective strategies to address performance-related challenges. This course will help you enhance the following skills:
- Tackling organizational performance issues
- Conducting employee performance evaluations
- Understanding leadership and organizational culture
- Influencing others as a leader
- Implementing coaching techniques for leadership
- Motivating both individuals and teams
The benefits are as follows:
- Increase Retention
- Boost Employee Morale and Engagement
- Identify Training Needs
- Reduce Micromanagement
- Improve Manager-Employee Relationships
Our Performance Management certification is a continuous process that follows an annual cycle, starting with goal setting, providing regular feedback, updating objectives throughout the year, and conducting appraisals at year-end. This course helps employees focus on:
- Career development and growth
- Resolving conflicts effectively
- Self-assessing their performance
- Managing their performance for better outcomes
The 5 C’s of Performance Management are as follows:
- Clarity
- Context
- Consistency
- Courage
- Commitment
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