Problem Solving and Decision Making Course
40 hours of an instructor-led training program
Learn effective decision-making strategies from industry experts
9 comprehensive modules designed to enhance analytical skills
Strengthen leadership skills with practical decision-making frameworks
Flexible learning options: online and classroom modes available
4.5/54156 EnrolledEnrolled Learners
4.5/54156 EnrolledEnrolled Learners
Overview
What you will learn:
- Master problem-solving techniques using the 6-step problem-solving method
- Learn to analyze problems with tools like Fishbone diagrams and Pareto analysis
- Develop creative thinking skills with techniques like mind mapping and brainstorming
- Gain expertise in decision-making models and risk analysis for better outcomes
- Learn how to implement solutions with resource allocation and contingency planning
Upcoming sessions
Curriculum
1
What is a problem?
2
Different types of problems
3
Convergent and divergent problems
4
Prioritizing the problem
5
Problem solvers – the different types
1
How to recognize a problem
2
Analyzing the causes of problems
3
Writing a problem statement
4
Negative and positive approaches to problems
5
Taking ownership of the problem
1
6-step problem solving technique
2
Fishbone diagram
3
Fact finding
4
The cause and effect & method
5
Pareto analysis & 80/20 rule
6
Mapping the problem & force field analysis
1
Types of thinking
2
Conscious and subconscious mind
3
Types of conditioning
4
Barriers to creativity
1
The why-why & how-how method
2
The matrix
3
Brainstorming
4
Mind mapping
5
The benefits of each technique
1
The hemispheres of the brain
2
Why we restrict our thinking
3
How to think beyond those limits
4
Eliminating barriers to innovation
5
How to challenge your own assumptions
6
Evaluating and implementing ideas
1
What is a decision?
2
Stages of decision making
3
Factors affecting decision making
4
Decision making models
5
Decision making traps
1
Analyzing options
2
Decision analysis
3
The approach – information: data and facts
4
Investigating each solution
5
Designing contingency plans
6
Integrating of preventive and contingent actions
7
Risk analysis
1
Identifying appropriate resources
2
Allocation and organization of resources
3
Delegating tasks
4
Record keeping
5
Setting realistic & time frames
6
Monitoring progress
Meet your Trainer
Tatek Abayneh Mebratu
Mr. Tatek is a Certified Trainer and Executive Coach with over 20 years of experience in the MENA region. He specializes in Leadership Development, Behavioral Training, and Talent Management, with deep expertise in Human Capital development.
With a career spanning over 15 years in training and consulting, Mr. Tatek has worked with senior executives and corporate teams to enhance business performance and employee engagement.
He holds a Bachelor of Arts in Public Administration and Development Management and has delivered training programs across all management levels. His work with KHDA and CPD further highlights his credibility in the field. Tatek has also held roles in the banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy. Currently, he serves as a Senior Corporate Training Manager at Learners Point Academy, Dubai.
Core Competencies:
- Strategising on training framework spanning need analysis, mapping training requirements, and delivery to develop an efficient workforce and motivated employees for maximum productivity in fast-growing organisations
- Measuring training effectiveness
- Create training policies, procedures, and metrics and ensure their alignment with organisational goals
- Innovative training and coaching techniques and delivery style
- Conducting TNA using the Stop/Start & Continue methods
Professional Qualifications:
- Certified Trainer (CPD) with expertise in Leadership Development, Behavioral Training, and Talent Management
- Certified in Coaching Skills for Leaders and Managers, Marketing and Communication, and Corporate and Strategic Communication Skills for Managers
- Certified in Investigative Journalism
- Master of Business Administration (MBA) in Marketing and Sales from Amity University
- Bachelor of Arts in Public Administration and Development Management from Alpha University College
- Over 20 years of experience in the MENA region, specializing in Human Capital development and corporate training
- Extensive experience in training programs across all management levels, including work with KHDA and CPD
- Proven track record in leadership roles within banking, consultancy, and learning and development sectors, including positions at Western Union and Quantum Consultancy
- Currently serving as Senior Corporate Training Manager at Learners Point Academy, Dubai
Meet your Trainer
Ms. Marichu Sarabia
Ms. Marichu stands out as a distinguished corporate trainer, specializing in the Human Resources domain. Her illustrious career spans 6 years in the training industry, complemented by an impressive 13-year tenure as the Head of Human Resources. Throughout her extensive 19-year professional journey, Ms. Marichu has held key roles in Operations, Document Control, and various other capacities, amassing a wealth of expertise.
Apart from her multifaceted career, Ms. Marichu is recognized for her prowess in conducting personality development and other soft skills courses. She has orchestrated numerous successful Human Resources workshops and programs tailored for corporate delegates, aiding them in achieving professional excellence. Ms. Marichu's teaching philosophy goes beyond imparting skills; she believes in inspiring and motivating learners to reach their goals.
Ms. Marichu's commitment to empowering individuals for success is evident in the achievements of her students, a testament to her dedication and impact in the realm of corporate training. Her unique teaching style has garnered appreciation globally, with students attesting to the effectiveness of her approach.
Core Competencies:
- Credit Control
- Document Control
- Public SpeakingCommunication Skills
- Certified Training Manager
- Train the Trainer
- Problem-solving and Decision Making
- Certified Strategic Manager
- Executive Secretarial Management
Professional Qualifications:
- Certificate of Completion Public Speaking Technical Training (2021)
- Certificate of Completion for Personal Development and Self-Awareness (2020)
- Certificate of UAE Labor Law Training (2019)
- Certified Train the Trainer (2018)
- Certified PECB ISO Certification Invigilator(2016)
Learning Outcomes
Successful completion of the Problem Solving and Decision Making course will help professionals in the following ways:
1
Master the 6-step problem-solving method and apply it to real-world scenarios
2
Learn to use tools like Fishbone diagrams and Pareto analysis for root cause identification
3
Develop creative thinking through mind mapping, brainstorming, and other innovative techniques
4
Apply decision-making models and risk analysis for better strategic business choices
5
Gain proficiency in creating contingency plans and designing preventive actions
KHDA Certificate
Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.
Learners Point Certificate
Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.
Overall ratings by our students
Related courses
Frequently asked questions
Our Problem Solving & Decision Making Skills course teaches you the tools and processes to find effective solutions to various challenges and situations. These essential skills are crucial for professionals, but many people develop them through trial and error, often with little formal training.
Advances in cognitive science over the last two decades have provided deeper insights into how we solve problems and make decisions. By combining modern techniques, you can improve your experience both individually and team-wise.
There are no specific prerequisites required to enrol in the training program. Any fresher or expert-level professional can enrol in the training program with ease.
The course modules covered in critical thinking and problem solving are as follows:
- Defining problem
- Why do problems arise?
- Problem solving tools
- What is creative thinking?
- Creative thinking tools
- Becoming a creative thinker
- Decision making
- Decision making tools
- Implementation – putting it into practice
PSDM training is globally acknowledged as a vital skill set for professionals in all industries and roles. This training is valued for its ability to boost both individual and team performance, increase organizational efficiency, and lead to better results. It helps professionals make informed decisions and solve problems more effectively, driving success across various business functions.
The career benefits of completing the Problem Solving and Decision Making are as follows:
- Operations Manager
- Project Manager
- Business Analyst
- Strategy Consultant
- Supply Chain Manager
The 5 steps of critical thinking and problem solving are as follows:
- Step 1: Recognize the Problem
- Step 2: Brainstorm Possible Solutions
- Step 3: Select the Best Solution
- Step 4: Put the Solution into Action
- Step 5: Review the Results
The 5 keys to decision making are as follows:
- Define the Problem
- Gather Information
- Develop and Evaluate Options
- Make the Decision
- Implement and Evaluate
Do you want to learn more about Learners Point Academy?
- Learn more about courses
- Understand about our methodology
- Let’s talk about Corporate trainings
- Anything else that you want to know, we are here for you!
