Problem Solving and Decision Making Course

The Problem Solving and Decision Making training is designed to help professionals improve their problem-solving and decision-making habits. This immersive training program provides deep insights into the models and techniques that can be used in real-life professional and personal situations. Participants are taken through practical frameworks that are essential for creating positive habits in the workplace. Designed for professionals and students, this course is highly valuable and effective that helps participants develop workplace skills that can help them tacking any challenging situations with a positive outlook.

Accredited By

  • 40 Hours Training
  • Online / Classroom / Onsite
  • 29 May, 2024 / 31 May, 2024
  • Additional Program Dates
  • 100K+ Happy Students

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What is this Problem Solving and Decision Making course all about?

This Problem Solving and Decision Making course offers a comprehensive overview of key elements of problem-solving and decision-making and the barriers associated with them. The course covers a range of problem-solving techniques and the best ways to apply them in real-time situations. The course discusses the decision-making process and many of the challenges faced by professionals in making the right decisions. The course includes various real-time examples, hands-on exercises and group activities that enable participants to get first-hand experience in applying problem-solving techniques and making timely decisions in real-time situations. 

Why is getting trained on Problem Solving and Decision Making important?

Solving problems with positive behaviour and making the right decisions are two key abilities of an efficient professional. This Problem-Solving and Decision-Making course trains participants to use effective strategies and tools to solve challenging issues and make the right decisions at the right time. Through this training, participants can develop their workplace skills by learning how to analyze problems to make accurate and timely decisions to solve problems. This will help participants attract multiple opportunities as problem-solving and decision-making are two key skills that employers seek while recruiting. 

Why do companies hire professionals with Problem Solving and Decision-Making certification?

Problems are inevitable in any corporate environment. Every organization and job position has its own set of problems. This makes problem-solving and decision-making one of the highly demanded skills in the market. Companies hire professionals with these soft skills as it demonstrates their ability to efficiently and productively manage any internal or external interactions with professionalism. Every business and every job role has its problems. They can easily deal with problems within the organisation that have greater complexity. 

Industry Trends

Problem-solving and decision-making play a vital role in the day-to-day life of organizations. The Problem-Solving and Decision-Making certification comes with its own set of merits and opportunities in the market. Let us see how.

Market trends

Problem-solving and decision-making are two crucial skills for work and life. Owing to their significance in making make-or-break business deals, these two are the most valued soft skills in the job market. Problem-solving takes the #4 position in the “Top Soft Skills of 2022” list. This gives professionals with problem-solving skills a competitive edge, placing them in top positions in the global employment market.

Salary Trends

Possessing in-demand skills increases one’s chance of employability and increases earning potential. In today’s business landscape, soft skills are connected with significant wage returns. They are required for all sorts of job positions and are much harder to replicate with AIs, this places professionals possessing in-demand soft skills at the core of today’s job market.

Demand & Opportunities

Soft skills are essential for improving one’s ability to work with others collaboratively. Possessing these skills will help professionals attract opportunities. The Problem-Solving and Decision-Making certification gives an assurance of the necessary competency in related roles, thus making these opportunities easier to avail.

A few of the most sought-after jobs that seek problem-solving and decision-making skills available in the Dubai region (as observed in popular Dubai job portals) follow:

  1. Managers - are responsible for leading their teams to complete tasks and achieve business goals
  2. Team Leads - lead, monitor and supervise their team members to achieve the goals that lead to organizational growth
  3. Business Analysts - analyse, evaluate business performances and create solutions and models that support business decisions  
  4. Lawyers - are responsible for advising and representing persons in legal matters
  5. Chief Executives - manage and direct the organizations toward achieving their goals and objectives

Course Outcome

Successful completion of the Problem-Solving and Decision-Making course will help you to:

  • Gain a comprehensive understanding of problem-solving and decision-making processes and methods
  • Identify common barriers to decision-making and effective problem solving
  • Explore frameworks that are essential for creating positive habits in the workplace
  • Learn how to apply appropriate problem-solving techniques to enhance your organizational performance 
  • Explore the ways to handle blocks and significant challenges in the workplace

Course Module

  • What is a problem?
  • Different types of problems
  • Convergent and divergent problems
  • Prioritizing the problem
  • Problem solvers – the different types
  • 6-step problem solving technique
  • Fishbone diagram
  • Fact finding
  • The cause and effect’ method
  • Pareto analysis – 80/20 rule
  • Mapping the problem – force field analysis
  • The ‘why-why’ and ‘how-how’ method
  • The ‘matrix’
  • Brainstorming
  • Mind mapping
  • The benefits of each technique
  • What is a decision?
  • Stages of decision making
  • Factors affecting decision making
  • Decision making models
  • Decision making traps
  • Identifying appropriate resources
  • Allocation and organization of resources
  • Delegating tasks
  • Record keeping
  • Setting realistic ‘time frames’
  • Monitoring progress
  • How to recognize a problem
  • Analyzing the causes of problems
  • Writing a problem statement
  • Negative and positive approaches to problems
  • Taking ownership of the problem
  • Types of thinking
  • Conscious and subconscious mind
  • Types of conditioning
  • Barriers to creativity
  • The hemispheres of the brain
  • Why we restrict our thinking
  • How to think beyond those limits
  • Eliminating barriers to innovation
  • How to challenge your own assumptions
  • Evaluating and implementing ideas
  • Analyzing options
  • Decision analysis
  • The approach – information: data and facts
  • Investigating each solution
  • Designing contingency plans
  • Integrating of preventive and contingent actions
  • Risk analysis

Program Dates

29 May
  • 09:00 AM
  • Wed
  • Online Live
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30 May
  • 09:00 AM
  • Thu
  • Classroom
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31 May
  • 09:00 AM
  • Fri
  • Classroom
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Expert Instructors & Teaching Methods

Mr. Tatek is a Certified Trainer and Executive Coach who has worked on multiple assignments including Leadership Development, Behavioral Training and Talent Management, with deep domain expertise in developing Human Capital. He is a T&D expert with over 15 years of comprehensive experience in consulting with leaders and decision-makers to improve business effectiveness and engage employees. Tatek, who brings about 20 years of relevant experience in the MENA region is a real people person passionate about using his strength and knowledge to train and help professionals grow. Mr Tatek’s experience in the banking, management & consultancy, and the learning & development industry has helped him make a mark for himself in the L&D field. He regularly works with senior executives, corporates, and at the same time, individual clients. After graduating with a Bachelor of Arts with a specialisation in Public Administration and Development Management, Mr Tatek has worked closely with the KHDA & CPD and delivered training programs across all levels of management. Mr Tatek is a genuinely exceptional communicator recognised for presenting complex topics with clarity, creativity and enthusiasm.

Work Experience

  • ⦾ Soft Skills Trainer & Senior Corporate Training Manager, Learners Point  Academy, Dubai, UAE
  • ⦾ Customer Service Manager, Western Union Money Transfer, Addis Ababa, Ethiopia
  • ⦾ Managing Partner, Quantum Consultancy, Addis Ababa, Ethiopia


Core Competencies


  • ⦾ Strategising on training framework spanning need analysis, mapping training requirements, gap bridging, content development and delivery to develop an efficient workforce and motivated employees who can achieve maximum productivity for fast-growing organisations
  • ⦾ Measuring training effectiveness
  • ⦾ Create training policies, procedures, and metrics and ensure their alignment with organisational goals
  • ⦾ Liaising with training bodies like KHDA and CPD
  • ⦾ Developing learning strategies that incorporate skills & knowledge
  • ⦾ Innovative training and coaching techniques and delivery style
  • ⦾ Conducting TNA using the Stop/Start & Continue methods

Tatek Abayneh Mebratu

Mr. Pinaki Chakraborty is a renowned corporate trainer having more than 30 years of experience altogether. Mr. Pinaki has worked extensively for 22 years in the training and development of employees. He has hands-on experience in Customer Service Management, Office Management, Time Management, and 30 other crucial management-related topics. He has delivered training in every part of Dubai and India and won accolades in various public speaking competitions. Having trained students in more than 80 countries, the beneficiary of this training includes banking employees to FMCG employees. The best part about his training is that he customizes and presents in a simplistic way for the students to learn comfortably. According to Mr. Chakraborty, all students should feel valued and supported in a classroom atmosphere that is supportive and upbeat. He is committed to assisting students in realizing their maximum potential and developing them into successful, well-rounded people, both professionally and personally.

Work Experience

  • ⦾ Corporate Trainer & Organizational Development Consultant, Learners Point Academy, Dubai
  • ⦾ Corporate Training and Development Manager, Madi International, Dubai
  • ⦾ Corporate Trainer, Brain Power Training Centre, Dubai


Major Clients


  • ⦾ ITC Ltd.
  • ⦾ Dr. Reddy’s Foundation
  • ⦾ Cox & Kings Tours
  • ⦾ NSEit (National Stock Exchange)
  • ⦾ Tower Auto India (Unit Of Tower USA)
  • ⦾ HDFC Bank
  • ⦾ Rajiv Gandhi Intl. Airport, Hyderabad
  • ⦾ Air Liquide
  • ⦾ Randstad
  • ⦾ Mylan Labs
  • ⦾ Larsen & Toubro (L&T – Construction Div)
  • ⦾ United Technologies Co.(Otis, Carrier)
  • ⦾ Deloitte Audit
  • ⦾ Llyods Steel
  • ⦾ Hyundai Motors R&D Team
  • ⦾ Coca-Cola

Mr. Pinaki Chakraborty

Ms. Marichu stands out as a distinguished corporate trainer, specializing in the Human Resources domain. Her illustrious career spans 6 years in the training industry, complemented by an impressive 13-year tenure as the Head of Human Resources. Throughout her extensive 19-year professional journey, Ms. Marichu has held key roles in Operations, Document Control, and various other capacities, amassing a wealth of expertise.

Apart from her multifaceted career, Ms. Marichu is recognized for her prowess in conducting personality development and other soft skills courses. She has orchestrated numerous successful Human Resources workshops and programs tailored for corporate delegates, aiding them in achieving professional excellence. Ms. Marichu's teaching philosophy goes beyond imparting skills; she believes in inspiring and motivating learners to reach their goals. 

Ms. Marichu's commitment to empowering individuals for success is evident in the achievements of her students, a testament to her dedication and impact in the realm of corporate training. Her unique teaching style has garnered appreciation globally, with students attesting to the effectiveness of her approach.

Core Competencies

  • ⦾Credit Control
  • ⦾Document Control
  • ⦾Public Speaking
  • ⦾Communication Skills
  • ⦾Certified Training Manager
  • ⦾Train the Trainer
  • ⦾Problem-solving and Decision Making
  • ⦾Certified Strategic Manager
  • ⦾Executive Secretarial Management


Professional Certifications


  • ⦾Certificate of Completion Public Speaking Technical Training (2021)
  • ⦾Certificate of Completion for Personal Development and Self-Awareness (2020)
  • ⦾Certificate of UAE Labor Law Training (2019)
  • ⦾Certified Train the Trainer (2018)
  • ⦾Certified PECB ISO Certification Invigilator(2016)

Ms. Marichu Sarabia

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

KHDA Certificate

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Why Count on Learners Point?

Being the leading provider of the Problem-Solving and Decision-Making course in Dubai, at Learners Point we help professionals get equipped with the necessary skill set for a successful career ahead.

Following are the USPs our Problem-Solving and Decision-Making training course offers you:

  • We look at real-world scenarios organizations face and formulate our Problem-Solving and Decision-Making training course evaluating practical requirements
  • Apart from theoretical knowledge, we also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke Problem-Solving and Decision-Making course also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organizing group sessions, we also offer a guided learning experience to enhance the quality of our Problem-Solving and Decision-Making training program
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

"This course was a game-changer for me. I've always been indecisive, but the problem-solving and decision-making techniques I learned in this course have helped me become much more confident in my ability to make important decisions. I would highly recommend this course to anyone who wants to become a better problem solver."

John Ferguson

Software Engineer

"I was initially hesitant to take this course, but I'm so glad I did. The instructor made the material easy to understand and apply to real-life situations. I especially appreciated the emphasis on collaboration and teamwork in problem-solving. This course has given me a valuable set of skills that I can use in both my personal and professional life."

Sulaimana Firdousi

Operations Manager

"As a business owner, I was struggling to make important decisions that would impact the future of my company. This course gave me the tools I needed to approach problem-solving in a structured and effective way. I can confidently say that my decision-making skills have improved significantly since taking this course."

Vinyl Shain

Business Analyst

"I've taken a lot of courses over the years, but this one really stood out to me. The instructor was incredibly knowledgeable and engaging, and I appreciated the hands-on approach to learning problem-solving techniques. This course has definitely helped me become a better problem solver in both my personal and professional life."

Muktar Shaque

Project Manager

"Before taking this course, I was really struggling to make decisions in my personal and professional life. However, this course taught me the valuable skill of problem-solving and decision-making, and now I feel much more confident in my ability to tackle challenges head-on. I highly recommend this course to anyone who wants to improve their decision-making skills."

Mariyam Razik

Management Consultant

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on Problem Solving and Decision Making Course

In today’s business landscape, soft skills are highly valued as they demonstrate one’s ability to thrive in a dynamic work environment. Mastering the techniques to develop solutions to workplace problems and make business decisions efficiently can be highly beneficial to professionals. Problem-solving and decision-making are two crucial soft skills and a majority of recruiters consider these skills essential while recruiting.
This Problem Solving and Decision Making training in Dubai is ideal for anyone seeking to enhance their work productivity through developing essential soft skills that are in demand today.
The training sessions at Learners Point Academy are interactive, immersive, and intensive hands-on programs. We offer 3 modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-to-one training session, or high-quality live and interactive online sessions as per convenience.
This Problem Solving and Decision Making course trains you on the key elements of problem-solving and decision-making that are essential for solving challenging issues and making the right decisions at the right time. You can develop your workplace skills through this training and attract multiple opportunities.
There are no specific entry requirements to join this Problem Solving and Decision Making course in Dubai. Anyone wanting to achieve a competitive edge in the job market by equipping themselves with superior marketable skills can attend this course.
At Learners Point Academy, if a participant doesn’t wish to proceed with the training after the registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the day of exit.