Loading...

Problem Solving and Decision Making

Problem Solving and Decision Making Training Course Summary

This training is a blend of trainer-led and experiential learning. It identifies the key concepts of creative thinking and problem solving. It gives the delegates a range of versatile and effective techniques; ideal for those seeking new answers to old problems, and those in search of first-time solutions to major new problems.

On this course, delegates will learn how to approach problems holistically by first identifying, then analyzing the situation before moving to solution development.

Problem Solving


Course Objectives

  • Define what is a problem and the different types of problems
  • Recognize the importance of dealing with the cause of a problem
  • Identify barriers to solving problems and how to overcome them
  • Understand the different techniques to define and resolve simple and complex problems
  • Learn how to apply logical and creative approaches to solving problems and making decisions
  • Explore traditional and creative tools for to generate solutions
  • Learn the effective ways on how to create an innovative environment in your workplace
  • Understand the different thinking styles
  • Analyze the functions of the hemisphere of our brain
  • Understand the different decision-making models
  • Recognize the different decision-making traps and how to avoid them
  • Know the stages of the decision-making process
  • Identify various questioning techniques and how to use them in decision making
  • Explore ways to approach the right people at the right time to get the right answers
  • Apply different decision-making tools and implement decisions effectively

Course Outline

Defining problem

  • What is a problem?
  • Different types of problems
  • Convergent and divergent problems
  • Prioritizing the problem
  • Problem solvers – the different types

Why do problems arise?

  • How to recognize a problem
  • Analyzing the causes of problems
  • Writing a problem statement
  • Negative and positive approaches to problems
  • Taking ownership of the problem

Problem solving tools

  • 6-step problem solving technique
  • Fishbone diagram
  • Fact finding
  • The cause and effect’ method
  • Pareto analysis – 80/20 rule
  • Mapping the problem – force field analysis

What is creative thinking?

  • Types of thinking
  • Conscious and subconscious mind
  • Types of conditioning
  • Barriers to creativity

Creative thinking tools

  • The ‘why-why’ and ‘how-how’ method
  • The ‘matrix’
  • Brainstorming
  • Mind mapping
  • The benefits of each technique

Becoming a creative thinker

  • The hemispheres of the brain
  • Why we restrict our thinking
  • How to think beyond those limits
  • Eliminating barriers to innovation
  • How to challenge your own assumptions
  • Evaluating and implementing ideas

Decision making

  • What is a decision?
  • Stages of decision making
  • Factors affecting decision making
  • Decision making models
  • Decision making traps

Decision making tools

  • Analyzing options
  • Decision analysis
  • The approach – information: data and facts
  • Investigating each solution
  • Designing contingency plans
  • Integrating of preventive and contingent actions
  • Risk analysis

Implementation – putting it into practice

  • Identifying appropriate resources
  • Allocation and organization of resources
  • Delegating tasks
  • Record keeping
  • Setting realistic ‘time frames’
  • Monitoring progress

Who can Benefit from this Course

  • Project Managers
  • HR Managers
  • Sales & Customer Service Professionals

Course Objectives

  • Define what is a problem and the different types of problems
  • Recognize the importance of dealing with the cause of a problem
  • Identify barriers to solving problems and how to overcome them
  • Understand the different techniques to define and resolve simple and complex problems
  • Learn how to apply logical and creative approaches to solving problems and making decisions
  • Explore traditional and creative tools for to generate solutions
  • Learn the effective ways on how to create an innovative environment in your workplace
  • Understand the different thinking styles
  • Analyze the functions of the hemisphere of our brain
  • Understand the different decision-making models
  • Recognize the different decision-making traps and how to avoid them
  • Know the stages of the decision-making process
  • Identify various questioning techniques and how to use them in decision making
  • Explore ways to approach the right people at the right time to get the right answers
  • Apply different decision-making tools and implement decisions effectively

Course Outline

Defining problem

  • What is a problem?
  • Different types of problems
  • Convergent and divergent problems
  • Prioritizing the problem
  • Problem solvers – the different types

Why do problems arise?

  • How to recognize a problem
  • Analyzing the causes of problems
  • Writing a problem statement
  • Negative and positive approaches to problems
  • Taking ownership of the problem

Problem solving tools

  • 6-step problem solving technique
  • Fishbone diagram
  • Fact finding
  • The cause and effect’ method
  • Pareto analysis – 80/20 rule
  • Mapping the problem – force field analysis

What is creative thinking?

  • Types of thinking
  • Conscious and subconscious mind
  • Types of conditioning
  • Barriers to creativity

Creative thinking tools

  • The ‘why-why’ and ‘how-how’ method
  • The ‘matrix’
  • Brainstorming
  • Mind mapping
  • The benefits of each technique

Becoming a creative thinker

  • The hemispheres of the brain
  • Why we restrict our thinking
  • How to think beyond those limits
  • Eliminating barriers to innovation
  • How to challenge your own assumptions
  • Evaluating and implementing ideas

Decision making

  • What is a decision?
  • Stages of decision making
  • Factors affecting decision making
  • Decision making models
  • Decision making traps

Decision making tools

  • Analyzing options
  • Decision analysis
  • The approach – information: data and facts
  • Investigating each solution
  • Designing contingency plans
  • Integrating of preventive and contingent actions
  • Risk analysis

Implementation – putting it into practice

  • Identifying appropriate resources
  • Allocation and organization of resources
  • Delegating tasks
  • Record keeping
  • Setting realistic ‘time frames’
  • Monitoring progress

Who can Benefit from this Course

  • Project Managers
  • HR Managers
  • Sales & Customer Service Professionals

Contact Us

Suite #101, AL-Tawhidi 1 Building, Next to ADCB Bank, Bank Street, Khaled Bin Waleed Road, Bur Dubai - Dubai. U.A.E. P.O.Box: 94743 Dubai, UAE.

metro learnerspoint

Direction from Metro: Al Fahidi Metro, Exit 1 elevator - walk approx 1 minute towards Burjuman.

Follow Us  

News & Events

LearnersPoint is proud to announce that they have been associated with...

Read More

Join now the advance level courses and get trained with our industry e...

Read More

Do you have desire to work, study or migrate to English Speaking Count...

Read More

Locate Us

Map online payment

Make secure payment here