Problem Solving and Decision Making

This training is a blend of trainer-led and experiential learning. It identifies the key concepts of creative thinking and problem solving. It gives the delegates a range of versatile and effective techniques; ideal for those seeking new answers to old problems, and those in search of first-time solutions to major new problems.

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Course Objectives

  • Define what is a problem and the different types of problems
  • Recognize the importance of dealing with the cause of a problem
  • Identify barriers to solving problems and how to overcome them
  • Understand the different techniques to define and resolve simple and complex problems
  • Learn how to apply logical and creative approaches to solving problems and making decisions
  • Explore traditional and creative tools for to generate solutions
  • Learn the effective ways on how to create an innovative environment in your workplace
  • Understand the different thinking styles
  • Analyze the functions of the hemisphere of our brain
  • Understand the different decision-making models
  • Recognize the different decision-making traps and how to avoid them
  • Know the stages of the decision-making process
  • Identify various questioning techniques and how to use them in decision making
  • Explore ways to approach the right people at the right time to get the right answers
  • Apply different decision-making tools and implement decisions effectively

Course Module

  • What is a problem?
  • Different types of problems
  • Convergent and divergent problems
  • Prioritizing the problem
  • Problem solvers – the different types

  • How to recognize a problem
  • Analyzing the causes of problems
  • Writing a problem statement
  • Negative and positive approaches to problems
  • Taking ownership of the problem

  • 6-step problem solving technique
  • Fishbone diagram
  • Fact finding
  • The cause and effect’ method
  • Pareto analysis – 80/20 rule
  • Mapping the problem – force field analysis

  • Types of thinking
  • Conscious and subconscious mind
  • Types of conditioning
  • Barriers to creativity

  • The ‘why-why’ and ‘how-how’ method
  • The ‘matrix’
  • Brainstorming
  • Mind mapping
  • The benefits of each technique

  • The hemispheres of the brain
  • Why we restrict our thinking
  • How to think beyond those limits
  • Eliminating barriers to innovation
  • How to challenge your own assumptions
  • Evaluating and implementing ideas

  • What is a decision?
  • Stages of decision making
  • Factors affecting decision making
  • Decision making models
  • Decision making traps

  • Analyzing options
  • Decision analysis
  • The approach – information: data and facts
  • Investigating each solution
  • Designing contingency plans
  • Integrating of preventive and contingent actions
  • Risk analysis

  • Identifying appropriate resources
  • Allocation and organization of resources
  • Delegating tasks
  • Record keeping
  • Setting realistic ‘time frames’
  • Monitoring progress

Learning Approch

  • Designed with a focus on real world relevance
  • Real-world case studies
  • Hands-on Assignments
  • Individualized Instructor
  • Career Guidance

Certification (LP Certificate)

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

Certification (KHDA)

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Expert Instructors & Teaching Methods

Tatek Abayneh Mebratu

Executive Coach, Power Skills and HR Trainer, and he is a, Mentor and Career Counselor. He coaches individuals to reflect on their whole self (work and life), and validate and define their objectives through to realization. He also coaches and trains on corporate development programs. Tatek brings almost 20 years of business experience in the Middle East and Africa region in Banking, Management & Consultancy and Learning and Development industries. He works with senior executives, corporate and individual clients. Graduated with Bachelor’s degree in the field of Public Administration, Tatek is a certified trainer and coach in the development of Power Skills and Human Resources like:


Tatek Abayneh Mebratu

Learners Experience

Jacob Alex :Problem Solving and Decision Making

My overall experience was wonderful with Learners Point team. Our trainer knew in and out of the subject and shared a lot of insights which can help me at my workplace to be more effective. Moreover, it was a good opportunity to network with people of same interest. Thank you Leaners Point and I recommend this program to all who would to excel at their workplace.

Muhammad Razik :Problem Solving and Decision Making

Very informative, really made me think about possible scenarios, particularly in the workplace.

Frequently Asked Questions

Our trainings are mostly instructor led and classroom based. However, we also offer high quality live and interactive online sessions.

Our highly skilled faculties from around the globe are experts in their fields and come with decades of diverse industry experience. Our trainers are internationally recognized and locally preferred with rich research driven experience which will ensure highly customizable, engaging and top in the class learning experience.

Choosing LearnersPoint is true value for money as our trainings are right blend of theory and practice and specially developed keeping tomorrow's business needs in mind. All the training sessions are closely monitored through specially designed progress tracker to ensure reinforced and unparalleled learning experience.

Once you have registered for a course and wish to not to proceed with the training for any reason, you are entitled for a refund of the fees provided we are notified in writing within 2 days from the date of initial registration before the training commencement. The refunds are processed within 4 weeks from the day of withdrawal.