Certified Customer Service Professional Training in Kuwait

Our Certified Customer Service Professional Training in Kuwait teaches the fundamentals of customer management and service abilities. Our course provides a comprehensive understanding of customer service. The 24-hour training is approved by the Continuing Professional Development (CPD). We help people learn the latest strategies and best practices for customer communication. Participants get the skills and mindset necessary to initiate improvement strategies. This training helps them grasp efficient communication, and conflict resolution, and navigate difficult circumstances with ease. By the completion of this course, professionals will be certified in customer service.

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Accredited By

  • 24 Hours Training
  • Online / Classroom / Onsite
  • 20 Jul, 2024 / 27 Jul, 2024
  • Additional Program Dates
  • 100K+ Happy Students

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What is The Certified Customer Service Professional Training in Kuwait All About?

The Certified Customer Service Professional Training in Kuwait is intended for supervisors, managers and directors. The training covers fundamental topics such as planning, mentoring, teamwork and human resource procedures. It goes beyond simple customer interactions and service standards. This comprehensive curriculum will equip participants with the information required to flourish in leadership roles in customer service departments.

Why is The Certified Customer Service Professional Training in Kuwait Important?

The Certified Customer Service Professional Training in Kuwait is essential for providing excellent customer service. Professionals must know how to communicate with customers effectively. Our training guarantees that customer care representatives can successfully communicate with customers. Candidates can handle any situation and successfully resolve it. Professionals who hold this certification can find high-paying work in a variety of industries.

How Does the Certified Customer Service Professional Training in Kuwait Help You Get Hired by Companies?

Companies look for individuals who have completed Certified Customer Service Professional Training in Kuwait. This training has a significant impact on the way employees interact with consumers. Trained professionals can handle and solve problems with ease. This results in better client satisfaction and a higher quality of service for the company.

Industry Trends

As technology advances, customer service must adapt. According to research, 65% of customers want businesses to adapt to shifting needs. New industry developments, such as generative AI, chatbots, and data openness, have transformed customer service management. Thus, organisations require professionals who can keep up with current advancements.

Market trends

Certified Customer Service Professional training is required for customer care and support software. In 2022, the market increased by a staggering 13.3% year on year, reaching $33.5 billion. This surge is the result of greater use of technology such as the cloud, automation and AI. These trends aim to improve both customer interactions and employee job experiences.

Salary Trends

Companies need administrative and customer service professionals who can streamline tasks and handle several projects successfully. Administrative assistants work with teams to implement new technology and internal systems. The organisation provides excellent remuneration packages to trained professionals. In Kuwait, the average monthly income for a Client Services Coordinator is around KWD 5,520 per year.

Demand & Opportunities

In today's customer service industry, there are abundant opportunities for skilled professionals. It helps individuals to earn competitive salaries and rewarding career paths. Obtaining certification through Certified Customer Service Professional Training in Kuwait can distinguish them from other job candidates and showcase their capabilities.

Some of the notable job opportunities with Certified Customer Service Professional Training are as follows:

  1. Client Services Coordinator
  2. Client Relations Associate 
  3. Customer Service Representative
  4. Member Services Specialist 
  5. Patient Care Coordinator

Course Outcome

Successful completion of the Certified Customer Service Professional Training in Kuwait will help you in the following ways:

  • Learn how to communicate effectively with both potential and current clients
  • Gain knowledge on efficient methods for addressing grievances from customers and valued clients
  • Understand methods for providing outstanding phone support
  • Master the capacity to learn from errors and improve interactions with customers
  • Develop your abilities to become a trustworthy source for first-rate customer service encounters

Course Module

The introductory course unit explores customer services as a concept, providing candidates with a broad overview of key customer service elements, the benefits of customer focus, identifying customer needs, caring for an existing customer base, and the evolution of customer service from a contemporary perspective.

Customer service strategy development enters the discussion in unit 3, which centres largely around the establishment of objectives, outlining a clear customer service vision and mission, the most important areas to focus on when developing a customer service strategy and building a culture where customer focus always takes precedence.

Precisely how, why, where and to what extent training and development are directly connected to customer service standards is explored in-depth throughout the 5th unit. Candidates investigate the identification of training and development objectives, a variety of effective training and development methods and how to incorporate customer service excellence in all aspects of training and development.

The importance of repeat business and the development of long-term customer relations form the central themes of Unit 7. Course content explores the differences between satisfaction and delight, what it is that nurtures and encourages loyalty, why some businesses depend on long-term relationships more than others, and additional key concepts central to customer relationship management.

The value of customer feedback forms the central topic of Unit 9, in which candidates explore the true value and impact of listening to customers, effective monitoring and analysis of customer satisfaction, how to proactively monitor customer complaints, and the measurement of customer loyalty.

Course content in the second unit focuses more intensively on interpreting and understanding the needs and expectations of a target audience. Along with introducing the importance of customer understanding, candidates are guided through the process of listening to, questioning, and confirming customers’ needs.

The concept of the customer service excellence strategy is the central theme in Unit 4, which guides candidates through the creation of a strategy, marketing customer excellence strategies for the benefit of brand reputation, and how to effectively introduce a new program to current employees.

The relationship between communication and a strong customer service strategy represents the core focus of Unit 6. Candidates are introduced to communications strategy development, internal and external customer communication, and a variety of training materials, tools, and approaches.

Tried and tested strategies for dealing with unprofitable customers are introduced in Unit 8, guiding candidates through the analysis of customer value, better-understanding customer behaviour, and ultimately how to turn an unprofitable customer into a profitable customer.

Program Dates

20 Jul
  • 09:00 AM
  • Sat
  • Classroom
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27 Jul
  • 11:00 AM
  • Sat
  • Classroom
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Expert Instructors & Teaching Methods

Mr. Tatek is a Certified Trainer and Executive Coach who has worked on multiple assignments including Leadership Development, Behavioral Training and Talent Management, with deep domain expertise in developing Human Capital. He is a T&D expert with over 15 years of comprehensive experience in consulting with leaders and decision-makers to improve business effectiveness and engage employees. Tatek, who brings about 20 years of relevant experience in the MENA region is a real people person passionate about using his strength and knowledge to train and help professionals grow. Mr Tatek’s experience in the banking, management & consultancy, and the learning & development industry has helped him make a mark for himself in the L&D field. He regularly works with senior executives, corporates, and at the same time, individual clients. After graduating with a Bachelor of Arts with a specialisation in Public Administration and Development Management, Mr Tatek has worked closely with the KHDA & CPD and delivered training programs across all levels of management. Mr Tatek is a genuinely exceptional communicator recognised for presenting complex topics with clarity, creativity and enthusiasm.

Work Experience

  • ⦾ Soft Skills Trainer & Senior Corporate Training Manager, Learners Point  Academy, Dubai, UAE
  • ⦾ Customer Service Manager, Western Union Money Transfer, Addis Ababa, Ethiopia
  • ⦾ Managing Partner, Quantum Consultancy, Addis Ababa, Ethiopia

 

Core Competencies

 

  • ⦾ Strategising on training framework spanning need analysis, mapping training requirements, gap bridging, content development and delivery to develop an efficient workforce and motivated employees who can achieve maximum productivity for fast-growing organisations
  • ⦾ Measuring training effectiveness
  • ⦾ Create training policies, procedures, and metrics and ensure their alignment with organisational goals
  • ⦾ Liaising with training bodies like KHDA and CPD
  • ⦾ Developing learning strategies that incorporate skills & knowledge
  • ⦾ Innovative training and coaching techniques and delivery style
  • ⦾ Conducting TNA using the Stop/Start & Continue methods

Tatek Abayneh Mebratu

Why Count on Learners Point?

Being an accredited provider of the Certified Customer Service Professional Training in Kuwait, at Learners Point we help professionals master the necessary skill sets to complete the Certified Customer Service Professional Training.

Following are the USPs our Certified Customer Service Professional Training offers you:

  • We look at real-world scenarios organisations face and formulate our Certified Customer Service Professional Training outline evaluating practical requirements
  • We also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke Certified Customer Service Professional Training also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organising group sessions, we also offer a guided learning experience to enhance the quality of our Certified Customer Service Professional Training training program outline
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

“Overall, I had an excellent learning experience. I am quite satisfied with their personalised learning path. My abilities and knowledge have greatly improved. Thank you, Learners Point Academy.”

Sara El Agamy

Patient Care Coordinator

“The course provided a solid foundation in understanding customer needs. It enhanced my skills in interpreting customer expectations. It is a complete guide to delivering exceptional customer service.”

Khaled Altaeawuniuh

Member Services Specialist

"I had an excellent learning experience during the training. Their focus on developing long-term consumer relationships was critical. This course is essential for everyone striving for excellence in customer service!”

Ayesha Khan

Customer Service Representative

“The Certified Customer Service Professional Training in Kuwait has helped me to gain a lot of knowledge. My skills are more improved now. After the training, my confidence is boosted.”

Adnan Mohamed

Client Relations Associate

“This training program has altered my perception of customer service. The course is quite informative, covering all of the relevant facts in detail. The course trainer is an industry specialist who helped us learn real-world difficulties.”

Sherifa Al Azmi

Client Services Coordinator

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on CCSP Training in Kuwait

After the Certified Customer Service Professional Training in Kuwait, one can get the following job roles: 1)Client Services Coordinator 2)Client Relations Associate 3)Customer Service Representative 4)Member Services Specialist 5)Patient Care Coordinator

The Certified Customer Service Professional Training in Kuwait is delivered in two languages; Arabic and English.

At Learners Point, if a participant doesn’t wish to proceed with the Certified Customer Service Professional Training in Kuwait after registration due to any reason, he or she is eligible for a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the registration date. The refund will be processed within 4 weeks from the day of exit.

The Certified Customer Service Professional Training in Kuwait will teach you important skills such as empathy, effective communication, problem-solving, and ensuring that they are well-equipped to give excellent service.

Learners Point offers 3 types of classes for the Certified Customer Service Professional Training in Kuwait. Students can choose between one of the following:

1)One-on-one training sessions
2)Instructor-led classroom-based group coaching
3)High-quality live and interactive online sessions
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