Certified Customer Service Professional Training in Oman

Learn the basics of customer management and customer service skills with our Certified Customer Service Professional Training in Oman. Our course covers a complete understanding of customer service. The 24-hour training is accredited by the Continuing Professional Development (CPD). We assist individuals with the latest techniques and best practices to master customer communications. Participants gain the skills and mindset systematically for initiating improvement plans. This training assists them in mastering effective communication, conflict resolution and handling tricky situations with ease. By the end of this course, professionals will be certified in customer service.

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Accredited By

  • 24 Hours Training
  • Online / Classroom / Onsite
  • 20 Jul, 2024 / 27 Jul, 2024
  • Additional Program Dates
  • 100K+ Happy Students

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What is The Certified Customer Service Professional Training in Oman All About?

The Certified Customer Service Professional Training in Oman is for supervisors, managers and directors. The training includes important concepts like planning, mentorship, teamwork and human resource procedures. It extends beyond basic customer interactions and service ideals. This thorough curriculum will provide participants with the knowledge they need to excel in leadership positions in customer service departments.

Why is The Certified Customer Service Professional Training in Oman Important?

The Certified Customer Service Professional Training in Oman is important for high-quality customer service. Professionals must possess essential techniques for customer interaction. Our training ensures that customer service team members can communicate effectively with customers. Candidates can handle any issues and ultimately resolve them with success. With this certification, professionals can get high-paying jobs in various industries.

How Does the Certified Customer Service Professional Training in Oman Help You Get Hired by Companies?

Companies look for professionals who have undergone the Certified Customer Service Professional Training in Oman. This training has a strong impact on how employees communicate with customers. Trained professionals can handle and resolve issues with ease. This leads to increased customer satisfaction levels and an improved quality of service for the organisation.

Industry Trends

As technology grows, customer service must adapt. Research shows that 65% of customers want businesses to adapt to their changing needs. New industry trends like generative AI, chatbots, data transparency and more have evolved customer service management. Thus organisations demand professionals who can meet these trends.

Market trends

Certified Customer Service Professional training is essential for customer service and support software. In 2022, the market grew by a stunning 13.3% year on year, reaching $33.5 billion. This surge is due to increased usage of technology such as the cloud, automation, and artificial intelligence. These developments aim to improve consumer interactions as well as employee job experiences.

Salary Trends

Companies demand administrative and customer service experts who can streamline duties and manage several projects successfully. Administrative assistants help teams implement new technologies and internal systems. The organisation offers lucrative salary packages to trained professionals. In Oman, a Client Services Coordinator earns an average salary of around OMR 2,400 monthly

Demand & Opportunities

In today's customer service industry, there are abundant opportunities for skilled professionals. It helps individuals to earn competitive salaries and rewarding career paths. Obtaining certification through Certified Customer Service Professional Training in Oman can distinguish them from other job candidates and showcase their capabilities.

Some of the notable job opportunities with Certified Customer Service Professional Training are as follows:

  1. Client Services Coordinator
  2. Client Relations Associate 
  3. Customer Service Representative
  4. Member Services Specialist 
  5. Patient Care Coordinator

Course Outcome

Successful completion of the Certified Customer Service Professional Training in Oman will help you in the following ways:

  • Learn how to communicate effectively with both potential and current clients
  • Gain knowledge on efficient methods for addressing grievances from customers and valued clients
  • Understand methods for providing outstanding phone support
  • Master the capacity to learn from errors and improve interactions with customers
  • Develop your abilities to become a trustworthy source for first-rate customer service encounters

Course Module

The introductory course unit explores customer services as a concept, providing candidates with a broad overview of key customer service elements, the benefits of customer focus, identifying customer needs, caring for an existing customer base, and the evolution of customer service from a contemporary perspective.

Customer service strategy development enters the discussion in unit 3, which centres largely around the establishment of objectives, outlining a clear customer service vision and mission, the most important areas to focus on when developing a customer service strategy and building a culture where customer focus always takes precedence.

Precisely how, why, where and to what extent training and development are directly connected to customer service standards is explored in-depth throughout the 5th unit. Candidates investigate the identification of training and development objectives, a variety of effective training and development methods and how to incorporate customer service excellence in all aspects of training and development.

The importance of repeat business and the development of long-term customer relations form the central themes of Unit 7. Course content explores the differences between satisfaction and delight, what it is that nurtures and encourages loyalty, why some businesses depend on long-term relationships more than others, and additional key concepts central to customer relationship management.

The value of customer feedback forms the central topic of Unit 9, in which candidates explore the true value and impact of listening to customers, effective monitoring and analysis of customer satisfaction, how to proactively monitor customer complaints, and the measurement of customer loyalty.

Course content in the second unit focuses more intensively on interpreting and understanding the needs and expectations of a target audience. Along with introducing the importance of customer understanding, candidates are guided through the process of listening to, questioning, and confirming customers’ needs.

The concept of the customer service excellence strategy is the central theme in Unit 4, which guides candidates through the creation of a strategy, marketing customer excellence strategies for the benefit of brand reputation, and how to effectively introduce a new program to current employees.

The relationship between communication and a strong customer service strategy represents the core focus of Unit 6. Candidates are introduced to communications strategy development, internal and external customer communication, and a variety of training materials, tools, and approaches.

 

Tried and tested strategies for dealing with unprofitable customers are introduced in Unit 8, guiding candidates through the analysis of customer value, better-understanding customer behaviour, and ultimately how to turn an unprofitable customer into a profitable customer.

Program Dates

20 Jul
  • 09:00 AM
  • Sat
  • Classroom
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27 Jul
  • 11:00 AM
  • Sat
  • Classroom
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Expert Instructors & Teaching Methods

Mr. Tatek is a Certified Trainer and Executive Coach who has worked on multiple assignments including Leadership Development, Behavioral Training and Talent Management, with deep domain expertise in developing Human Capital. He is a T&D expert with over 15 years of comprehensive experience in consulting with leaders and decision-makers to improve business effectiveness and engage employees. Tatek, who brings about 20 years of relevant experience in the MENA region is a real people person passionate about using his strength and knowledge to train and help professionals grow. Mr Tatek’s experience in the banking, management & consultancy, and the learning & development industry has helped him make a mark for himself in the L&D field. He regularly works with senior executives, corporates, and at the same time, individual clients. After graduating with a Bachelor of Arts with a specialisation in Public Administration and Development Management, Mr Tatek has worked closely with the KHDA & CPD and delivered training programs across all levels of management. Mr Tatek is a genuinely exceptional communicator recognised for presenting complex topics with clarity, creativity and enthusiasm.

Work Experience

  • ⦾ Soft Skills Trainer & Senior Corporate Training Manager, Learners Point  Academy, Dubai, UAE
  • ⦾ Customer Service Manager, Western Union Money Transfer, Addis Ababa, Ethiopia
  • ⦾ Managing Partner, Quantum Consultancy, Addis Ababa, Ethiopia

 

Core Competencies

 

  • ⦾ Strategising on training framework spanning need analysis, mapping training requirements, gap bridging, content development and delivery to develop an efficient workforce and motivated employees who can achieve maximum productivity for fast-growing organisations
  • ⦾ Measuring training effectiveness
  • ⦾ Create training policies, procedures, and metrics and ensure their alignment with organisational goals
  • ⦾ Liaising with training bodies like KHDA and CPD
  • ⦾ Developing learning strategies that incorporate skills & knowledge
  • ⦾ Innovative training and coaching techniques and delivery style
  • ⦾ Conducting TNA using the Stop/Start & Continue methods

Tatek Abayneh Mebratu

Why Count on Learners Point?

Being an accredited provider of the Certified Customer Service Professional Training in Oman, at Learners Point we help professionals master the necessary skill sets to complete the Certified Customer Service Professional Training.

Following are the USPs our Certified Customer Service Professional Training offers you:

  • We look at real-world scenarios organisations face and formulate our Certified Customer Service Professional Training outline evaluating practical requirements
  • We also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke Certified Customer Service Professional Training also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organising group sessions, we also offer a guided learning experience to enhance the quality of our Certified Customer Service Professional Training training program outline
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

“Overall I had a great learning experience. I am very impressed with their customised learning journey. My skills and knowledge have improved a lot. Thank you Learners Point Academy.”

Dariya Kurian

Patient Care Coordinator

“This training was a transformative journey for me. The trainer was excellent and guided me through the important topics of customer service. The course is very helpful.”

Amani Al Abri

Member Services Specialist

“I had a great learning experience with the training. Their emphasis on building long-term customer relations was crucial. This training is a must for anyone aiming for excellence in customer service!”

Jamil Shaikh

Customer Service Representative

“The Certified Customer Service Professional Training in Oman has helped me to gain a lot of knowledge. My skills are more improved now. The course modules are very good.”

Younus Al Ghilani

Client Relations Associate

“This training program has changed my idea of customer service. The course is very informative and covers all the important information in detail. The course trainer is an industry expert and gave us an understanding of real-world challenges.”

Aharon Fadel

Client Services Coordinator

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on CCSP Training in Oman

In the Certified Customer Service Professional Training in Oman, you will learn the following topics:

1)Introduction to Customer Services
2)Understanding Your Customers
3)Developing a Customer Service Strategy
4)Implementing a Service Excellence Strategy
5)Training and Development for Customer Service
6)Importance of Effective Communication
7)Building Long-Term Customer Relations
8)Dealing with Unprofitable Customers
9)Importance of Customer’s Feedback

The Certified Customer Service Professional Training in Oman is delivered in two languages; Arabic and English.

At Learners Point, if a participant doesn’t wish to proceed with the Certified Customer Service Professional Training in Oman after registration due to any reason, he or she is eligible for a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the registration date. The refund will be processed within 4 weeks from the day of exit.

The validity of the certificate after completing Certified Customer Service Training in Oman is a lifetime.

Learners Point offers 3 types of classes for the Certified Customer Service Professional Training in Oman. Students can choose between one of the following:

1)One-on-one training sessions
2)Instructor-led classroom-based group coaching
3)High-quality live and interactive online sessions
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