Certified Customer Service Professional Training in Saudi Arabia

Our Certified Customer Service Professional Training in Saudi Arabia offers a comprehensive understanding of customer service in a 24-hour CPD-accredited program. Participants learn effective communication, conflict resolution, and handling challenging situations. Upon completion, they earn the Certified Customer Service Professional accreditation, demonstrating expertise in customer service management.

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Accredited By

  • 24 Hours Training
  • Online / Classroom / Onsite
  • 27 Jul, 2024 / 27 Jul, 2024
  • Additional Program Dates
  • 100K+ Happy Students

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What is The Certified Customer Service Professional Training in Saudi Arabia All About?

Our Certified Customer Service Professional Training in Saudi Arabia is tailored for supervisors, managers, and directors. It covers crucial topics like planning, mentorship, teamwork, and HR procedures, going beyond basic customer interactions. This comprehensive curriculum equips participants with leadership skills essential for excelling in customer service departments.

Why is The Certified Customer Service Professional Training in Saudi Arabia Important?

Our Certified Customer Service Professional Training in Saudi Arabia is essential for top-notch customer service. Professionals learn vital techniques for effective communication and issue resolution. This certification opens doors to high-paying jobs across industries, emphasizing the importance of quality service in today's business environment.

How Does the Certified Customer Service Professional Training in Saudi Arabia Help You Get Hired by Companies?

Our Certified Customer Service Professional Training in Saudi Arabia equips you with vital skills to handle customer issues adeptly. This certification validates your expertise, making you desirable to employers seeking to deliver top-notch customer experiences, leading to increased satisfaction levels and business success.

Industry Trends

Our Certified Customer Service Professional Training in Saudi Arabia addresses rising demand fueled by evolving customer needs. Industry trends like generative AI create opportunities for skilled professionals to adapt and excel.

Market trends

Our Certified Customer Service Professional Training in Saudi Arabia meets demand in a $33.5 billion market, driven by technology growth. Anticipating 361,700 job openings by 2030, it prepares for industry advancements.

Salary Trends

Our Certified Customer Service Professional Training in Saudi Arabia prepares experts to manage projects efficiently. Customer Service Coordinators can earn from 39,160 SAR to 128,500 SAR annually, meeting industry demands.

Demand & Opportunities

Our Certified Customer Service Professional Training in Saudi Arabia offers abundant opportunities, competitive salaries, and rewarding career paths in today's customer service industry. This certification distinguishes individuals and showcases their capabilities.

Some of the notable job opportunities with Certified Customer Service Professional Training in Saudi Arabia are as follows:

  1. Client Services Coordinator
  2. Client Relations Associate 
  3. Customer Service Representative
  4. Member Services Specialist 
  5. Patient Care Coordinator

Course Outcome

Successful completion of the Certified Customer Service Professional Training in Saudi Arabia will help you in the following ways:

  • Enhance communication with potential and current clients
  • Learn effective strategies for addressing customer grievances
  • Master phone support techniques for exceptional service
  • Improve interactions and learn from mistakes
  • Build trust and deliver top-notch customer service experiences

Course Module

The introductory course unit explores customer services as a concept, providing candidates with a broad overview of key customer service elements, the benefits of customer focus, identifying customer needs, caring for an existing customer base, and the evolution of customer service from a contemporary perspective.

Customer service strategy development enters the discussion in unit 3, which centres largely around the establishment of objectives, outlining a clear customer service vision and mission, the most important areas to focus on when developing a customer service strategy and building a culture where customer focus always takes precedence.

Precisely how, why, where and to what extent training and development are directly connected to customer service standards is explored in-depth throughout the 5th unit. Candidates investigate the identification of training and development objectives, a variety of effective training and development methods and how to incorporate customer service excellence in all aspects of training and development.

The importance of repeat business and the development of long-term customer relations form the central themes of Unit 7. Course content explores the differences between satisfaction and delight, what it is that nurtures and encourages loyalty, why some businesses depend on long-term relationships more than others, and additional key concepts central to customer relationship management.

The value of customer feedback forms the central topic of Unit 9, in which candidates explore the true value and impact of listening to customers, effective monitoring and analysis of customer satisfaction, how to proactively monitor customer complaints, and the measurement of customer loyalty.

Course content in the second unit focuses more intensively on interpreting and understanding the needs and expectations of a target audience. Along with introducing the importance of customer understanding, candidates are guided through the process of listening to, questioning, and confirming customers’ needs.

The concept of the customer service excellence strategy is the central theme in Unit 4, which guides candidates through the creation of a strategy, marketing customer excellence strategies for the benefit of brand reputation, and how to effectively introduce a new program to current employees.

The relationship between communication and a strong customer service strategy represents the core focus of Unit 6. Candidates are introduced to communications strategy development, internal and external customer communication, and a variety of training materials, tools, and approaches.

Tried and tested strategies for dealing with unprofitable customers are introduced in Unit 8, guiding candidates through the analysis of customer value, better-understanding customer behaviour, and ultimately how to turn an unprofitable customer into a profitable customer.

Program Dates

27 Jul
  • 11:00 AM
  • Sat
  • Classroom
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Expert Instructors & Teaching Methods

Mr. Tatek is a Certified Trainer and Executive Coach who has worked on multiple assignments including Leadership Development, Behavioral Training and Talent Management, with deep domain expertise in developing Human Capital. He is a T&D expert with over 15 years of comprehensive experience in consulting with leaders and decision-makers to improve business effectiveness and engage employees. Tatek, who brings about 20 years of relevant experience in the MENA region is a real people person passionate about using his strength and knowledge to train and help professionals grow. Mr Tatek’s experience in the banking, management & consultancy, and the learning & development industry has helped him make a mark for himself in the L&D field. He regularly works with senior executives, corporates, and at the same time, individual clients. After graduating with a Bachelor of Arts with a specialisation in Public Administration and Development Management, Mr Tatek has worked closely with the KHDA & CPD and delivered training programs across all levels of management. Mr Tatek is a genuinely exceptional communicator recognised for presenting complex topics with clarity, creativity and enthusiasm.

Work Experience

  • ⦾ Soft Skills Trainer & Senior Corporate Training Manager, Learners Point  Academy, Dubai, UAE
  • ⦾ Customer Service Manager, Western Union Money Transfer, Addis Ababa, Ethiopia
  • ⦾ Managing Partner, Quantum Consultancy, Addis Ababa, Ethiopia

 

Core Competencies

 

  • ⦾ Strategising on training framework spanning need analysis, mapping training requirements, gap bridging, content development and delivery to develop an efficient workforce and motivated employees who can achieve maximum productivity for fast-growing organisations
  • ⦾ Measuring training effectiveness
  • ⦾ Create training policies, procedures, and metrics and ensure their alignment with organisational goals
  • ⦾ Liaising with training bodies like KHDA and CPD
  • ⦾ Developing learning strategies that incorporate skills & knowledge
  • ⦾ Innovative training and coaching techniques and delivery style
  • ⦾ Conducting TNA using the Stop/Start & Continue methods

Tatek Abayneh Mebratu

Why Count on Learners Point?

Being an accredited provider of the Certified Customer Service Professional Training in Saudi Arabia, at Learners Point we help professionals master the necessary skill sets to complete the Certified Customer Service Professional Training.

Following are the USPs our Certified Customer Service Professional Training offers you:

  • We look at real-world scenarios organisations face and formulate our Certified Customer Service Professional Training outline evaluating practical requirements
  • We also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke Certified Customer Service Professional Training also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organising group sessions, we also offer a guided learning experience to enhance the quality of our Certified Customer Service Professional Training training program outline
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

"I found the Customer Service Professional Training at Learners Point Academy to be comprehensive and engaging. It helped me develop a customer-centric mindset that is crucial in today's competitive market." 

Yasmin Al-Rashid

Call Center Representative

"The Certified Customer Service Professional Training provided by Learners Point Academy exceeded my expectations. It's an investment in your career growth and the success of your organization." 

Khalid Al-Abbasi

Sales Executive

"As a frontline staff member, the training provided by Learners Point Academy empowered me with effective communication strategies and problem-solving techniques, making our customer interactions smoother." 

Sarah Al-Farsi

Receptionist

"Attending the Customer Service Professional Training was a game-changer for me. Learners Point Academy delivered practical insights that I could apply immediately in my role." 

Ahmed Al-Mansoori

Guest Services Supervisor

"The Certified Customer Service Professional Training at Learners Point Academy has truly enhanced my skills in serving our clients better. A must for anyone in the service industry!" 

Fatima Abdullah

Customer Relations Manager

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on CCSP Training in Saudi Arabia

The Certified Customer Service Professional Training in Saudi Arabia covers essential aspects of customer service, including effective communication skills, conflict resolution techniques, building rapport with customers, handling difficult situations, and maintaining customer satisfaction.

The Certified Customer Service Professional Training in Saudi Arabia is delivered in two languages; Arabic and English.

At Learners Point, if a participant doesn’t wish to proceed with the Certified Customer Service Professional Training in Saudi Arabia after registration due to any reason, he or she is eligible for a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the registration date. The refund will be processed within 4 weeks from the day of exit.

Upon completing the Certified Customer Service Professional Training in Saudi Arabia and passing the assessment, participants will receive a certification as a Certified Customer Service Professional from Learners Point Academy.

Learners Point offers 3 types of classes for the Certified Customer Service Professional Training in Saudi Arabia. Students can choose between one of the following:

1)One-on-one training sessions
2)Instructor-led classroom-based group coaching
3)High-quality live and interactive online sessions
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