Executive Secretarial Management (ESM) Training Course

Undertake a transformative journey with our Executive Secretarial Management (ESM) Training Course. It is designed to help individuals with essential organizational and communication skills. In comprehensive 30 hours, this program assists professionals to excel as executive secretaries. They are considered crucial pillars supporting CEOs and managers in the seamless functioning of an organization. This Executive Secretarial Management Course helps professionals understand the knowledge, skills, and competencies necessary for success.

Accredited By

  • 30 Hours Training
  • Online / Classroom / Onsite
  • 22 Jun, 2024 / 29 Jun, 2024
  • Additional Program Dates
  • 100K+ Happy Students

(600+ Google Reviews)

Enquire for Corporate Training

What is The Executive Secretarial Management (ESM) Training Course All About?

The Executive Secretarial Management (ESM) Training Course provides individuals with diverse skills crucial for effective office administration. This program enables participants to improve communication and time management. It also improves proficiency in event planning, record keeping, and customer service.

Why is The Executive Secretarial Management (ESM) Training Course Important?

Our Executive Secretarial Management (ESM) Training Course helps professionals to learn essential skills and become an invaluable assets to any organization. They learn professionalism, gain clear communication, develop impressive management capabilities, and sharpen valuable problem-solving skills.

Why Do Companies Hire Professionals With Executive Secretarial Management (ESM) Training Course?

The Executive Secretarial Management (ESM) Training Course helps professionals become accustomed to organizing top executives' activities. They play an important role in offering crucial administrative and clerical support. Hence making them valuable to organizations.

Industry Trends

The ESM Training Cours assist professionals to be problem solvers. Beyond basic administrative tasks, they play an important role in balancing professional, familial, and social obligations. The Executive Secretarial Management certification brings its own merits and creates diverse opportunities in the market.

Market trends

There are promising career prospects in executive secretarial roles with our Executive Secretarial Management (ESM) Training Course. As employment opportunities are projected to rise significantly. The growth spans various industries, including:

  • ➤ Government
  • ➤ Education
  • ➤ Retail
  • ➤ Hospitality


This profession offers incredible possibilities, combined with the expanding needs of diverse sectors.


Salary Trends

Opting for our Executive Secretarial Management (ESM) Training Course can lead to a lucrative career choice for executive secretaries with the right skill set and industry alignment. This program ensures individuals acquire the expertise needed to excel in this profession.

These are some of the salaries earned by professionals in the MENA region:

  • ➤ Dubai: AED 12,300 monthly
  • ➤ Saudi Arabia: SAR 7,500 monthly
  • ➤ Bahrain: BHD 1346 monthly


These figures indicate the lucrative job opportunities and financial rewards that come after completing the Executive Secretarial Management (ESM) Training Course. This makes it a valuable investment in one's career.


Demand & Opportunities

Our Executive Secretarial Management (ESM) Training Course capitalizes on the projected job growth in the executive secretarial field. With an anticipated 8% increase from 2018-2028, the industry predicts about 286,900 new jobs for executive assistants in the next decade.

Some of the notable job opportunities are as follows:

  1. Executive Secretary
  2. Executive Assistant
  3. Financial Advisor
  4. Bookkeeping Assistant
  5. Clerical Supervisor

Course Outcome

Successful completion of the Executive Secretarial Management (ESM) Training Course will enable you to:

  • Understand the coordination of project administration tasks with precision and efficiency.
  • Learn the implementation of workplace information systems to enhance organizational efficiency
  • Collect, analyze, and present information systematically, providing valuable insights
  • Plan and draft effective letters and documents, ensuring clarity 
  • Master personal qualities for continuous professional growth

Course Module

  • Ergonomics
  • Types and Purpose of Equipment Used in General and Specialized Office Work
  • Skills, Attitudes and Attributes of Office Personnel
  • Good Human Relationships to Office Efficiency
  • Describe the Characteristics of an Information Management System
  • Describe the Duties of a Records Management Clerk
  • Maintain a Records Management System by Electronic and Other Means
  • Outline the Procedures for Dealing with Inactive Files
  • Describe the Main Legal Stipulations Governing Access to and Retention of Documents
  • Explain the Use of Filing Equipment and Supplies in Records and Information Management
  • Differentiate between Centralized and Departmental Records Management Systems
  • Identify the Role of Travel Policy in a Company
  • Calculate Time-Based on Time Differences between Countries
  • Outline Procedure for Making Travel Arrangements
  • Explain the Importance of Making Checklists
  • Interpret the Needs and Design Itineraries
  • Explain the Necessity of Various Travel Documents
  • Determine Security Health and Culture Issues for a Travel
  • Determine the Forex Requirements
  • Explain the Benefits of Time Management
  • Manage Self-Time
  • Manage Boss's Time
  • Planning a Perfect Day
  • Identifying the Prime Time and Prioritizing Tasks
  • Business English
  • Various Channels of Communication Used in the Office
  • Factors Affecting the Selection of Communication Channel
  • Factors Affecting the Flow of Communication
  • Barriers to Effective Communication
  • Telephone Techniques
  • Office Mail / Dispatches
  • Assess the Contribution of the Reception Desk to the Welfare of the Organization
  • Identify the Duties and Attributes of a Receptionist
  • Manage Appointments for an Executive using Electronic or Manual Systems
  • Explain the Importance and Use of Electronic and Manual Reminder Systems.
  • Meetings
  • Define Terms Associated with Business Meetings
  • Prepare Documents Associated with Business Meetings
  • Define the Roles of Personnel Associated with Business Meetings
  • List Various Types of Meetings
  • Organize Different Types of Meetings
  • Outline the Follow-up Procedures related to Decisions made at Meetings
  • Identify the Importance of Customer Service in an Organization
  • Explain the Difference between Internal and External Customers
  • Identify Customer Needs and Respond within the SLA Framework
  • Explain what Customer Delight is
  • Handle Angry Customers and Escalations
  • Explain What is Leadership
  • Identify the Benefits of Leadership
  • Explain Types of Leadership Skills
  • Understand how to Develop Leadership Skills
  • Identify the Difference between a Leader and a Manager
  • Computers & MS Office

Program Dates

22 Jun
  • 01:00 PM
  • Sat
  • Classroom
Enquire Now
29 Jun
  • 01:00 PM
  • Sat
  • Online Live
Enquire Now

Expert Instructors & Teaching Methods

Ms. Marichu stands out as a distinguished corporate trainer, specializing in the Human Resources domain. Her illustrious career spans 6 years in the training industry, complemented by an impressive 13-year tenure as the Head of Human Resources. Throughout her extensive 19-year professional journey, Ms. Marichu has held key roles in Operations, Document Control, and various other capacities, amassing a wealth of expertise.

Apart from her multifaceted career, Ms. Marichu is recognized for her prowess in conducting personality development and other soft skills courses. She has orchestrated numerous successful Human Resources workshops and programs tailored for corporate delegates, aiding them in achieving professional excellence. Ms. Marichu's teaching philosophy goes beyond imparting skills; she believes in inspiring and motivating learners to reach their goals. 

Ms. Marichu's commitment to empowering individuals for success is evident in the achievements of her students, a testament to her dedication and impact in the realm of corporate training. Her unique teaching style has garnered appreciation globally, with students attesting to the effectiveness of her approach.

Core Competencies

  • ⦾Credit Control
  • ⦾Document Control
  • ⦾Public Speaking
  • ⦾Communication Skills
  • ⦾Certified Training Manager
  • ⦾Train the Trainer
  • ⦾Problem-solving and Decision Making
  • ⦾Certified Strategic Manager
  • ⦾Executive Secretarial Management


Professional Certifications


  • ⦾Certificate of Completion Public Speaking Technical Training (2021)
  • ⦾Certificate of Completion for Personal Development and Self-Awareness (2020)
  • ⦾Certificate of UAE Labor Law Training (2019)
  • ⦾Certified Train the Trainer (2018)
  • ⦾Certified PECB ISO Certification Invigilator(2016)

Ms. Marichu Sarabia

Engaging with diverse populations, Neena is dedicated to motivating and empowering individuals from various backgrounds. Having coached over 500 students and professionals in life and professional skills, she possesses strong communication, collaboration, and motivation abilities, adept at imparting knowledge effectively.

Neena’s commitment to continual improvement is evident through her attendance at various training programs covering leadership, motivation, financial analysis, soft skill development, and more. This has ensured she remains updated with the latest methodologies and insights to enhance learning experiences.

With a knack for grasping new concepts and applying them productively, she fosters an environment conducive to growth and skill acquisition, facilitating meaningful development for her students and clients alike.

Core Competencies

  • ⦾CHRP  
  • ⦾CHRM  
  • ⦾Leadership Skills
  • ⦾Life Skills Coaching
  • ⦾Certified Talent Acquisition Specialist (CTAS)
  • ⦾Soft Skills Training
  • ⦾Basic HR & Administration Skills  
  • ⦾Sales & Customer Service Training
  • ⦾Learning & development.  
  • ⦾Banking & Insurance
  • ⦾Performance management.  
  • ⦾Key Performance Indicator & OKR
  • ⦾Interview Skills  
  • ⦾Job Design & Workforce Planning
  • ⦾UAE Labor Law  Personal/ Executive Assistant
  • ⦾Psychology sessions  
  • ⦾EI & MBTI
  • ⦾Presentation Skills  
  • ⦾Minto Pyramid Principle
  • ⦾Complexity Management  
  • ⦾Psychometric tests
  • ⦾Personality Dev for Kids, Teens & Adults  
  • ⦾Public Speaking for Kids, Teens & Adults
  • ⦾Women Empowerment  
  • ⦾Emotional Intelligence


Professional Experience


  • ⦾UAE Labour Law
  • ⦾Providing regular Corporate and batch training
  • ⦾Saudi Labour Law
  • ⦾Qatar Labour Law
  • ⦾Art of Storytelling
  • ⦾Provided corporate training in Abu Dhabi for 10 students
  • ⦾Change Management
  • ⦾Corporate Innovation 
  • ⦾Corporate Stress Management
  • ⦾The Power of Positive Leadership
  • ⦾Leadership Excellence
  • ⦾Sales and Marketing
  • ⦾Building a Growth Mindset
  • ⦾Tele Calling
  • ⦾Work Place Motivation
  • ⦾Empowering Teams
  • ⦾Training sessions on Women's Empowerment 
  • ⦾Executive leadership training
  • ⦾Corporate Governance
  • ⦾Provided training on Corporate Governance to the board members of MPL
  • ⦾Mental Health
  • ⦾Suicide prevention


Why Count on Learners Point?

Being an accredited provider of Executive Secretarial Management (ESM) Training Course, at Learners Point we assist professionals in acquiring the necessary skill sets to complete the executive assistant courses online.

Following are the USPs our Executive Secretarial Management (ESM) Training Course offers you:

  • We look at real-world scenarios organisations face and formulate our Executive Secretarial Management (ESM) Training Course evaluating practical requirements
  • Apart from theoretical knowledge, our premiere course also focuses on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke Executive Secretarial Management (ESM) Training Course online also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organizing group sessions, we also offer a guided learning experience to enhance the quality of our Executive Secretarial Management (ESM) Training Course
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

"Executive Secretarial Management (ESM) Training Course is a career investment worth every moment. The expert guidance, real-world scenarios, and hands-on experience have elevated my skills and employability."

Yashin Ali

Project Administrator

"The Executive Secretarial Management (ESM) Training Course provided the edge I needed. The industry-focused modules and practical assignments set me up for success in the competitive job market."

Farhana Mann

Personal Assistant

"The Executive Secretarial Management (ESM) Training Course at Learners Point exceeded my expectations. It equipped me with invaluable skills and insights, making me a standout professional in the field." 

Lahak Seth

Office Coordinator

"Completing the Executive Secretarial Management (ESM) Training Course was the best decision. The hands-on experience and comprehensive modules gave me the confidence to excel as an administrative manager.”

Shafiq Abid

Administrative Manager

“The Executive Secretarial Management (ESM) Training Course transformed my career. The practical modules and personalized guidance prepared me for real-world challenges.”

Shahiba Mumtaz

Executive Secretary

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on ESM Training Course

The Executive Secretarial Management (ESM) Training Course stands for Executive Secretarial Management.

The exam format for the Executive Secretarial Management (ESM) Training Course is computer-based multiple-choice questions. (MCQs)

Yes, the ESM certification earned is globally recognized.

The skills earned after completing the Executive Secretarial Management (ESM) training are as follows: 1)Professionalism 2)Clear Communication Skills 3)Impressive Management Capabilities 4)Valuable Problem-Solving Abilities

There are no specific prerequisites for the Executive Secretarial Management (ESM) Training Course.

The modes for the Executive Secretarial Management (ESM) Training are as follows: 1)Online Session 2)Offline Sessions 3)Blended Training Sessions

It usually takes 3-9 working days for the professional to earn the certificate after completion of the Executive Secretarial Management (ESM) Course.

At Learners Point, if a participant doesn’t wish to proceed with the Executive Secretary Management training after the registration due to any reason, he or she is eligible for a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the day of exit.

Call Now Enquire Now