Executive Secretarial Management (ESM) Training Course
CPD-UK accredited training program
30-hour comprehensive training program
11-course modules based on latest industry practices
Flexible & customisable learning options
Pay with easy instalments
4.9/5Overview
What you will learn
- Master the fundamentals of office administration
- Develop professional communication skills
- Master time & resource management
- ESM Training Course offers personal growth & career planning
- Prepares candidates for the ESM exam
- Includes real-world projects & interactive learning activities
Upcoming sessions
Curriculum
- •Ergonomics
- •Types and Purpose of Equipment Used in General and Specialized Office Work
- •Skills, Attitudes and Attributes of Office Personnel
- •Good Human Relationships to Office Efficiency
- •Various Channels of Communication Used in the Office
- •Factors Affecting the Selection of Communication Channel
- •Factors Affecting the Flow of Communication
- •Barriers to Effective Communication
- •Telephone Techniques
- •Office Mail / Dispatches
- •Describe the Characteristics of an Information Management System
- •Describe the Duties of a Records Management Clerk
- •Maintain a Records Management System by Electronic and Other Means
- •Outline the Procedures for Dealing with Inactive Files
- •Describe the Main Legal Stipulations Governing Access to and Retention of Documents
- •Explain the Use of Filing Equipment and Supplies in Records and Information Management
- •Differentiate between Centralized and Departmental Records Management Systems
- •Assess the Contribution of the Reception Desk to the Welfare of the Organization
- •Identify the Duties and Attributes of a Receptionist
- •Manage Appointments for an Executive using Electronic or Manual Systems
- •Explain the Importance and Use of Electronic and Manual Reminder Systems.
- •Meetings
- •Define Terms Associated with Business Meetings
- •Prepare Documents Associated with Business Meetings
- •Define the Roles of Personnel Associated with Business Meetings
- •List Various Types of Meetings
- •Organize Different Types of Meetings
- •Outline the Follow-up Procedures related to Decisions made at Meetings
- •Identify the Role of Travel Policy in a Company
- •Calculate Time-Based on Time Differences between Countries
- •Outline Procedure for Making Travel Arrangements
- •Explain the Importance of Making Checklists
- •Interpret the Needs and Design Itineraries
- •Explain the Necessity of Various Travel Documents
- •Determine Security Health and Culture Issues for a Travel
- •Determine the Forex Requirements
- •Identify the Importance of Customer Service in an Organization
- •Explain the Difference between Internal and External Customers
- •Identify Customer Needs and Respond within the SLA Framework
- •Explain what Customer Delight is
- •Handle Angry Customers and Escalations
- •Explain the Benefits of Time Management
- •Manage Self-Time
- •Manage Boss & Time
- •Planning a Perfect Day
- •Identifying the Prime Time and Prioritizing Tasks
- •Explain What is Leadership
- •Identify the Benefits of Leadership
- •Explain Types of Leadership Skills
- •Understand how to Develop Leadership Skills
- •Identify the Difference between a Leader and a Manager
- •Business English
- •Computers & MS Office
- •Define Terms Associated with Business Meetings
- •Prepare Documents Associated with Business Meetings
- •Define the Roles of Personnel Associated with Business Meetings
- •List Various Types of Meetings
- •Organise Different Types of Meetings
- •Outline the Follow-up Procedures related to Decisions made at Meetings
Meet your Trainer
Ms. Marichu Sarabia
Ms. Marichu stands out as a distinguished corporate trainer, specializing in the Human Resources domain. Her illustrious career spans 6 years in the training industry, complemented by an impressive 13-year tenure as the Head of Human Resources. Throughout her extensive 19-year professional journey, Ms. Marichu has held key roles in Operations, Document Control, and various other capacities, amassing a wealth of expertise.
Apart from her multifaceted career, Ms. Marichu is recognized for her prowess in conducting personality development and other soft skills courses. She has orchestrated numerous successful Human Resources workshops and programs tailored for corporate delegates, aiding them in achieving professional excellence. Ms. Marichu's teaching philosophy goes beyond imparting skills; she believes in inspiring and motivating learners to reach their goals.
Ms. Marichu's commitment to empowering individuals for success is evident in the achievements of her students, a testament to her dedication and impact in the realm of corporate training. Her unique teaching style has garnered appreciation globally, with students attesting to the effectiveness of her approach.
Core Competencies:
- Credit Control
- Document Control
- Public SpeakingCommunication Skills
- Certified Training Manager
- Train the Trainer
- Problem-solving and Decision Making
- Certified Strategic Manager
- Executive Secretarial Management
Professional Qualifications:
- Certificate of Completion Public Speaking Technical Training (2021)
- Certificate of Completion for Personal Development and Self-Awareness (2020)
- Certificate of UAE Labor Law Training (2019)
- Certified Train the Trainer (2018)
- Certified PECB ISO Certification Invigilator(2016)
Meet your Trainer
Neena
Neena is dedicated to motivating and empowering individuals from various backgrounds. She has coached over 500 students and professionals in life and professional skills. Neena possesses strong communication, collaboration and motivation abilities, adept at imparting knowledge effectively.
Neena excels in using educational methods to design and deliver effective training programs, both onsite and virtual, integrating instructional technology. This has ensured she remains updated with the latest methodologies and insights to enhance learning experiences.
Neena has a knack for grasping new concepts and applying them productively. She fosters an environment that promotes growth and skill development for her students and clients.
Core Competencies:
- Corporate training for small and large groups
- Expertise in HR and behavioral skills
- Life skills coaching and leadership development
- Soft skills and personality development training
- Talent acquisition and performance management
- Team-building and supervisory skills development
- Presentation, public speaking, and coaching
- Interview skills and workforce planning
- Learning management systems and instructional technology
- Certified in EI, MBTI, and psychometrics
Professional Qualifications:
- MBA from Loyola College
- CHRM, CHRP, NLP, TQM certified
- Certified Talent Acquisition Specialist (CTAS)
- PhD in Psychology & Philosophy (pursuing)
- Corporate Trainer since 2018
- Trainer for multiple global organizations
- Expertise in HR, coaching, and leadership
- Experience with diverse industries and sectors
Learning Outcomes
After completing this course, you will learn
1
Understand the coordination of project administration tasks with precision and efficiency
2
Learn the implementation of workplace information systems to enhance organisational efficiency
3
Collect, analyse and present information systematically, providing valuable insights
4
Plan and draft effective letters and documents, ensuring clarity
5
Master personal qualities for continuous professional growth
CPD Certification
Earn a globally recognized CPD UK Certification with professional credit points. This certificate can be attested by The UAE Ministry of Foreign Affairs and International Cooperation for UAE visa issuance.
KHDA Certificate
Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.
Learners Point Certificate
Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.
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Frequently asked questions
Our ESM Training is an in-depth course developed to assist office managers, personal assistants, and executive secretaries get more proficient in communication, management, and administration. It is appropriate for professionals in these jobs who want to improve their skills and grow in their careers, whether they are currently employed or not.
The skills earned after completing the Executive Secretary training are as follows:
- Professionalism
- Clear Communication Skills
- Impressive Management Capabilities
- Valuable Problem-Solving Abilities
There are no specific prerequisites for the Executive Secretarial Management (ESM) Training Course.
Training sessions at Learners Point Academy are flexible. Both online and offline learning are options. The method you select will enable you to manage this course alongside your personal and professional obligations.
The course curriculum of ur Executive Secretary Training in Dubai includes:
- Proficiency in business english
- Managing meetings
- Handling computers as well as Microsoft Office
- Business etiquettes
- Event planning
- Records & information management
- Reception & hospitality
- Scheduling trips
- Customer service
- Time management
- Leadership skills
- Office orientation
Although the two terms are frequently utilised together, an Executive Secretary training might focus more on daily administrative duties, while an ESM course might address larger ground, including advanced managerial problems.
Although the tasks are identical, an executive secretary generally oversees higher-level administrative duties, such as making decisions, whereas a personal assistant is more concerned about fulfilling the everyday needs of the superior.
Indeed, ESM training helps virtual assistants boost the quality of their services since the abilities they acquire are used in both remote and hybrid office environments.
Some of the notable job opportunities available for our certified professionals are:
1. Executive Secretary
2. Executive Assistant
3. Financial Advisor
4. Bookkeeping Assistant
5. Clerical Supervisor
While some advanced certificates could require recurring updates, the majority of ESM certifications do not require renewal.
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