Executive Secretarial Management (ESM) Training Course

CPD-UK accredited training program

30-hour comprehensive training program

11-course modules based on latest industry practices

Flexible & customisable learning options

Pay with easy instalments

4.9/5

3952 Enrolled

Overview

What you will learn

Master the fundamentals of office administration
Develop professional communication skills
Master time & resource management
ESM Training Course offers personal growth & career planning
Prepares candidates for the ESM exam
Includes real-world projects & interactive learning activities

Learning Objectives

After completing this course, you will learn

Understand the coordination of project administration tasks with precision and efficiency

Learn the implementation of workplace information systems to enhance organisational efficiency

Collect, analyse and present information systematically, providing valuable insights

Plan and draft effective letters and documents, ensuring clarity

Master personal qualities for continuous professional growth

Ready to get started?

Overall ratings by our students

Upcoming sessions

Ms. Marichu Sarabia

Ms. Marichu stands out as a distinguished corporate trainer, specializing in the Human Resources domain. Her illustrious career spans 6 years in the training industry, complemented by an impressive 13-year tenure as the Head of Human Resources. Throughout her extensive 19-year professional journey, Ms. Marichu has held key roles in Operations, Document Control, and various other capacities, amassing a wealth of expertise.

Apart from her multifaceted career, Ms. Marichu is recognized for her prowess in conducting personality development and other soft skills courses. She has orchestrated numerous successful Human Resources workshops and programs tailored for corporate delegates, aiding them in achieving professional excellence. Ms. Marichu's teaching philosophy goes beyond imparting skills; she believes in inspiring and motivating learners to reach their goals.

Ms. Marichu's commitment to empowering individuals for success is evident in the achievements of her students, a testament to her dedication and impact in the realm of corporate training. Her unique teaching style has garnered appreciation globally, with students attesting to the effectiveness of her approach.

Core Competencies:

Credit Control
Document Control
Public SpeakingCommunication Skills
Certified Training Manager
Train the Trainer
Problem-solving and Decision Making
Certified Strategic Manager
Executive Secretarial Management

Professional Qualifications:

Certificate of Completion Public Speaking Technical Training (2021)
Certificate of Completion for Personal Development and Self-Awareness (2020)
Certificate of UAE Labor Law Training (2019)
Certified Train the Trainer (2018)
Certified PECB ISO Certification Invigilator(2016)

Neena

Neena is dedicated to motivating and empowering individuals from various backgrounds. She has coached over 500 students and professionals in life and professional skills. Neena possesses strong communication, collaboration and motivation abilities, adept at imparting knowledge effectively.

Neena excels in using educational methods to design and deliver effective training programs, both onsite and virtual, integrating instructional technology. This has ensured she remains updated with the latest methodologies and insights to enhance learning experiences.

Neena has a knack for grasping new concepts and applying them productively. She fosters an environment that promotes growth and skill development for her students and clients.

Core Competencies:

Corporate training for small and large groups
Expertise in HR and behavioral skills
Life skills coaching and leadership development
Soft skills and personality development training
Talent acquisition and performance management
Team-building and supervisory skills development
Presentation, public speaking, and coaching
Interview skills and workforce planning
Learning management systems and instructional technology
Certified in EI, MBTI, and psychometrics

Professional Qualifications:

MBA from Loyola College
CHRM, CHRP, NLP, TQM certified
Certified Talent Acquisition Specialist (CTAS)
PhD in Psychology & Philosophy (pursuing)
Corporate Trainer since 2018
Trainer for multiple global organizations
Expertise in HR, coaching, and leadership
Experience with diverse industries and sectors

CPD Certification

Earn a globally recognized CPD UK Certification with professional credit points. This certificate can be attested by The UAE Ministry of Foreign Affairs and International Cooperation for UAE visa issuance.

KHDA Certificate

Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.

Learners Point Certificate

Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.

Related courses

Curriculum

Ergonomics
Types and Purpose of Equipment Used in General and Specialized Office Work
Skills, Attitudes and Attributes of Office Personnel
Good Human Relationships to Office Efficiency

Various Channels of Communication Used in the Office
Factors Affecting the Selection of Communication Channel
Factors Affecting the Flow of Communication
Barriers to Effective Communication
Telephone Techniques
Office Mail / Dispatches

Describe the Characteristics of an Information Management System
Describe the Duties of a Records Management Clerk
Maintain a Records Management System by Electronic and Other Means
Outline the Procedures for Dealing with Inactive Files
Describe the Main Legal Stipulations Governing Access to and Retention of Documents
Explain the Use of Filing Equipment and Supplies in Records and Information Management
Differentiate between Centralized and Departmental Records Management Systems

Assess the Contribution of the Reception Desk to the Welfare of the Organization
Identify the Duties and Attributes of a Receptionist
Manage Appointments for an Executive using Electronic or Manual Systems
Explain the Importance and Use of Electronic and Manual Reminder Systems.
Meetings
Define Terms Associated with Business Meetings
Prepare Documents Associated with Business Meetings
Define the Roles of Personnel Associated with Business Meetings
List Various Types of Meetings
Organize Different Types of Meetings
Outline the Follow-up Procedures related to Decisions made at Meetings

Identify the Role of Travel Policy in a Company
Calculate Time-Based on Time Differences between Countries
Outline Procedure for Making Travel Arrangements
Explain the Importance of Making Checklists
Interpret the Needs and Design Itineraries
Explain the Necessity of Various Travel Documents
Determine Security Health and Culture Issues for a Travel
Determine the Forex Requirements

Identify the Importance of Customer Service in an Organization
Explain the Difference between Internal and External Customers
Identify Customer Needs and Respond within the SLA Framework
Explain what Customer Delight is
Handle Angry Customers and Escalations

Explain the Benefits of Time Management
Manage Self-Time
Manage Boss & Time
Planning a Perfect Day
Identifying the Prime Time and Prioritizing Tasks

Explain What is Leadership
Identify the Benefits of Leadership
Explain Types of Leadership Skills
Understand how to Develop Leadership Skills
Identify the Difference between a Leader and a Manager

Business English

Computers & MS Office

Define Terms Associated with Business Meetings
Prepare Documents Associated with Business Meetings
Define the Roles of Personnel Associated with Business Meetings
List Various Types of Meetings
Organise Different Types of Meetings
Outline the Follow-up Procedures related to Decisions made at Meetings

Frequently asked questions

Our ESM Training is an in-depth course developed to assist office managers, personal assistants, and executive secretaries get more proficient in communication, management, and administration. It is appropriate for professionals in these jobs who want to improve their skills and grow in their careers, whether they are currently employed or not.

The skills earned after completing the Executive Secretary training are as follows:

Professionalism
Clear Communication Skills
Impressive Management Capabilities
Valuable Problem-Solving Abilities

There are no specific prerequisites for the Executive Secretarial Management (ESM) Training Course.

Training sessions at Learners Point Academy are flexible. Both online and offline learning are options. The method you select will enable you to manage this course alongside your personal and professional obligations.

The course curriculum of ur Executive Secretary Training in Dubai includes:

Proficiency in business english
Managing meetings
Handling computers as well as Microsoft Office
Business etiquettes
Event planning
Records & information management
Reception & hospitality
Scheduling trips
Customer service
Time management
Leadership skills
Office orientation

Although the two terms are frequently utilised together, an Executive Secretary training might focus more on daily administrative duties, while an ESM course might address larger ground, including advanced managerial problems.

Although the tasks are identical, an executive secretary generally oversees higher-level administrative duties, such as making decisions, whereas a personal assistant is more concerned about fulfilling the everyday needs of the superior.

Indeed, ESM training helps virtual assistants boost the quality of their services since the abilities they acquire are used in both remote and hybrid office environments.

Some of the notable job opportunities available for our certified professionals are:

1. Executive Secretary
2. Executive Assistant
3. Financial Advisor
4. Bookkeeping Assistant
5. Clerical Supervisor

While some advanced certificates could require recurring updates, the majority of ESM certifications do not require renewal.