Executive Secretarial Management (ESM) Training Course in Kenya

The Executive Secretarial Management (ESM) Training Course in Kenya provides learners with effective ways of managing executive secretaries. This course was developed by industry specialists. It covers concepts such as organisation, time management, communication, document preparation, and project management. Participants will learn best practices, new technologies, and tactics for increasing efficiency and productivity. After finishing this course, participants can advance to higher-level administrative roles.

Accredited By

  • 30 Hours Training
  • Online / Classroom / Onsite
  • 27 Jul, 2024 / 27 Jul, 2024
  • Additional Program Dates
  • 100K+ Happy Students

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What is The Executive Secretary Management Training Course in Kenya All About?

Our Executive Secretarial Management Training Course in Kenya addresses today's secretarial difficulties. This course provides an overview of the roles and responsibilities of executive secretaries. It covers a wide range of administrative and management concerns using modern business methods. The training also involves group discussions and team exercises.

Why is The Executive Secretary Management Training Course in Kenya Important?

The Executive Secretarial Management Training Course in Kenya is essential for professionals who want to excel as executive secretaries. This profession is an important part of the management team. Thus, throughout this course, students gain the information and skills needed to flourish as executive secretaries.

How Does an Executive Secretary Management Training Course in Kenya Help You Get Hired by Companies?

Companies seek candidates who have completed the Executive Secretary Management Training Course in Kenya. Trained candidates provide administrative and clerical support to departments and individuals. Employers value their organisational abilities, excellent communication skills, attention to detail and professionalism.

Industry Trends

Current industrial trends, such as online scheduling tools, virtual collaboration platforms, and digital communication technology, have changed work processes. Executive secretaries serve as gatekeepers and problem solvers. As a result, these professionals must adapt to such drastic evolving trends.

Market trends

The employment opportunities for Executive secretaries' are expected to increase in the future years. This is because of the growth of several industries across the country. Executive secretaries can find profitable opportunities in a variety of sectors like government, education, retail, hospitality and recreation.

Salary Trends

A career as an executive secretary can be very rewarding. In Kenya, the average income for an Executive Secretary is 201,000 KES per month. Furthermore, those with sufficient training can expect to earn greater earnings, depending on the industry, location and experience level.

Demand & Opportunities

The Executive Secretarial Management Training Course in Kenya helps candidates gain the necessary competency in related roles. This helps learners to easily avail great job roles in this competitive market.

Some of the most popular secretarial jobs available in Kenya are listed here:

  1. Personal Assistants
  2. Executive Assistants
  3. Executive Secretaries
  4. Receptionists
  5. Administrative Assistants
  6. Office Managers 

Course Outcome

Successful completion of the Executive Secretary Management Training Course in Kenya will help you to do the following:

  • Coordinate project administration
  • Implement workplace information systems
  • Collect, analyse and report information
  • Plan and write letters and documents
  • Develop personal qualities
  • Communicate effectively
  • Managing documents using Microsoft Word
  • Prepare and develop spreadsheets

Course Module

  • Ergonomics
  • Types and Purpose of Equipment used in General and Specialized Office Work
  • Skills, Attitudes and Attributes of Office Personnel
  • Good Human Relationships to Office Efficiency
  • Describe the Characteristics of an Information Management System
  • Describe the Duties of a Records Management Clerk
  • Maintain a Records Management System by Electronic and other Means
  • Outline the Procedures for Dealing with Inactive Files
  • Describe the Main Legal Stipulations Governing Access to and Retention of Documents
  • Explain the Use of Filing Equipment and Supplies in Records and Information Management
  • Differentiate between Centralised and Departmental Records Management Systems
  • Define Terms Associated with Business Meetings
  • Prepare Documents Associated with Business Meetings
  • Define the Roles of Personnel Associated with Business Meetings
  • List Various Types of Meetings
  • Organise Different Types of Meetings
  • Outline the Follow-up Procedures related to Decisions made at Meetings
  • Identify the Importance of Customer Service in an Organization
  • Explain the Difference between Internal and External Customers
  • Identify Customer Needs and Respond within the SLA Framework
  • Explain what Customer Delight is
  • Handle Angry Customers and Escalations
  • Explain What is Leadership
  • Identify the Benefits of Leadership
  • Explain Types of Leadership Skills
  • Understand how to Develop Leadership Skills
  • Identify the Difference between a Leader and a Manager
  • Computers & MS Office
  • Various Channels of Communication used in the Office
  • Factors Affecting the Selection of Communication Channel
  • Factors Affecting the Flow of Communication
  • Barriers to Effective Communication
  • Telephone Techniques
  • Office Mail / Dispatches
  • Assess the Contribution of the Reception Desk to the Welfare of the Organization
  • Identify the Duties and Attributes of a Receptionist
  • Manage Appointments for an Executive using Electronic or Manual Systems
  • Explain the Importance and Use of Electronic and Manual Reminder Systems
  • Identify the Role of Travel Policy in a Company
  • Calculate Time-Based on Time Differences between Countries
  • Outline Procedure for Making Travel Arrangements
  • Explain the Importance of Making Checklists
  • Interpret the Needs and Design Itineraries
  • Explain the Necessity of Various Travel Documents
  • Determine Security Health and Culture Issues for a Travel
  • Determine the Forex Requirements
  • Explain the Benefits of Time Management
  • Manage Self-Time
  • Manage Boss' Time
  • Planning a Perfect Day
  • Identifying the Prime Time and Prioritising Tasks
  • Business English

Program Dates

27 Jul
  • 11:00 AM
  • Sat
  • Online Live
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Expert Instructors & Teaching Methods

Ms. Marichu stands out as a distinguished corporate trainer, specializing in the Human Resources domain. Her illustrious career spans 6 years in the training industry, complemented by an impressive 13-year tenure as the Head of Human Resources. Throughout her extensive 19-year professional journey, Ms. Marichu has held key roles in Operations, Document Control, and various other capacities, amassing a wealth of expertise.

Apart from her multifaceted career, Ms. Marichu is recognized for her prowess in conducting personality development and other soft skills courses. She has orchestrated numerous successful Human Resources workshops and programs tailored for corporate delegates, aiding them in achieving professional excellence. Ms. Marichu's teaching philosophy goes beyond imparting skills; she believes in inspiring and motivating learners to reach their goals. 

Ms. Marichu's commitment to empowering individuals for success is evident in the achievements of her students, a testament to her dedication and impact in the realm of corporate training. Her unique teaching style has garnered appreciation globally, with students attesting to the effectiveness of her approach.

Core Competencies

  • ⦾Credit Control
  • ⦾Document Control
  • ⦾Public Speaking
  • ⦾Communication Skills
  • ⦾Certified Training Manager
  • ⦾Train the Trainer
  • ⦾Problem-solving and Decision Making
  • ⦾Certified Strategic Manager
  • ⦾Executive Secretarial Management


Professional Certifications


  • ⦾Certificate of Completion Public Speaking Technical Training (2021)
  • ⦾Certificate of Completion for Personal Development and Self-Awareness (2020)
  • ⦾Certificate of UAE Labor Law Training (2019)
  • ⦾Certified Train the Trainer (2018)
  • ⦾Certified PECB ISO Certification Invigilator(2016)

Ms. Marichu Sarabia

Engaging with diverse populations, Neena is dedicated to motivating and empowering individuals from various backgrounds. Having coached over 500 students and professionals in life and professional skills, she possesses strong communication, collaboration, and motivation abilities, adept at imparting knowledge effectively.

Neena’s commitment to continual improvement is evident through her attendance at various training programs covering leadership, motivation, financial analysis, soft skill development, and more. This has ensured she remains updated with the latest methodologies and insights to enhance learning experiences.

With a knack for grasping new concepts and applying them productively, she fosters an environment conducive to growth and skill acquisition, facilitating meaningful development for her students and clients alike.

Core Competencies

  • ⦾CHRP  
  • ⦾CHRM  
  • ⦾Leadership Skills
  • ⦾Life Skills Coaching
  • ⦾Certified Talent Acquisition Specialist (CTAS)
  • ⦾Soft Skills Training
  • ⦾Basic HR & Administration Skills  
  • ⦾Sales & Customer Service Training
  • ⦾Learning & development.  
  • ⦾Banking & Insurance
  • ⦾Performance management.  
  • ⦾Key Performance Indicator & OKR
  • ⦾Interview Skills  
  • ⦾Job Design & Workforce Planning
  • ⦾UAE Labor Law  Personal/ Executive Assistant
  • ⦾Psychology sessions  
  • ⦾EI & MBTI
  • ⦾Presentation Skills  
  • ⦾Minto Pyramid Principle
  • ⦾Complexity Management  
  • ⦾Psychometric tests
  • ⦾Personality Dev for Kids, Teens & Adults  
  • ⦾Public Speaking for Kids, Teens & Adults
  • ⦾Women Empowerment  
  • ⦾Emotional Intelligence


Professional Experience


  • ⦾UAE Labour Law
  • ⦾Providing regular Corporate and batch training
  • ⦾Saudi Labour Law
  • ⦾Qatar Labour Law
  • ⦾Art of Storytelling
  • ⦾Provided corporate training in Abu Dhabi for 10 students
  • ⦾Change Management
  • ⦾Corporate Innovation 
  • ⦾Corporate Stress Management
  • ⦾The Power of Positive Leadership
  • ⦾Leadership Excellence
  • ⦾Sales and Marketing
  • ⦾Building a Growth Mindset
  • ⦾Tele Calling
  • ⦾Work Place Motivation
  • ⦾Empowering Teams
  • ⦾Training sessions on Women's Empowerment 
  • ⦾Executive leadership training
  • ⦾Corporate Governance
  • ⦾Provided training on Corporate Governance to the board members of MPL
  • ⦾Mental Health
  • ⦾Suicide prevention


Why Count on Learners Point?

Being an accredited provider of Executive Secretary Management Training Course in Kenya, at Learners Point we assist professionals to build the necessary skill sets to complete the executive assistant courses online.

Following are the USPs our Executive Secretary Management (ESM) Training Course in Kenya offers you:

  • We look at real-world scenarios organisations face and formulate our Executive assistant courses online evaluating practical requirements
  • We also provide you with real-life examples so you can get a better grasp on what to expect while delivering in a demanding environment
  • Our bespoke Executive Secretary courses online also equip you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organising group sessions, we also offer a guided learning experience to enhance the quality of our Executive Secretary courses
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience

“The ESM Training Course in Kenya at Learners Point was excellent. The training dealt with general personality development as well as professionalism. I am very happy with the training outcome. Thanks to LPA, I now work as an Assistant Administrator.”

Mila Kirui

Assistant Administrator

“Joining this course has influenced my job outlook. I understood the obligations and responsibilities of a secretary and how to carry them out effectively. My trainer has helped me improve my knowledge and skills.”

Elinah Okoth

Personal Secretary

“This course has helped me in many ways. I am impressed with the learning environment of the academy. The trainer was very helpful and helped me to develop new skills and techniques. I am now working as an Executive Secretary.”

Okello Simiyu

Executive Secretary

“The ESM Training Course has helped me to understand the important aspects of office management and secretarial duties. I have developed new skills and understood the importance of office orientation.”

Jimmy Rotich

Office Manager

“The training was very good. I am very happy with Learners Point Academy for such an amazing course. My whole personality has developed and I feel very confident in my job role.”

Noel Mwangi


Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on ESM Training Course in Kenya

After completing the Executive Secretary Management Training Course in Kenya, one can expect an average salary of around 201,000 KES per month.

The Executive Secretary Management Training Course in Kenya is delivered in two languages - Arabic and English.

At Learners Point, if a participant doesn’t wish to proceed with the Executive Secretary Management Training Course in Kenya after registration due to any reason, he or she is eligible for a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the date of registration. The refund will be processed within 4 weeks from the day of exit.

Apart from theoretical sessions, the Executive Secretarial Management (ESM) Training Course in Kenya includes the following: 1)Discussion of Case Studies 2)Doubt Clearing Sessions 3)Tips to Ace the Examination on the First Attempt 4)Face to face-to-face interaction with Industry Experts

Learners Point offers 3 types of classes for the Executive Secretary Management Training Course in Kenya. Students can choose from one of the following: 1)instructor-led classroom-based group coaching 2)one-on-one training sessions 3)high-quality live and interactive online sessions

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