Executive Secretarial Management (ESM) Training Course in Oman
CPD-UK accredited training program
30-hour comprehensive training program
11-course modules based on latest industry practices
Learn from industry experts
Engage in hands-on learning
4.8/54.8/5Overview
What we will be covering
- Master the basics of office administration
- Grow professional communication skills
- Learn leadership & management skills with our ESM Training Course in Oman
- Assist with meeting & event coordination
- Trains candidates for the ESM exam
- Includes real-world projects and interactive learning activities
Upcoming sessions
Curriculum
- •Ergonomics
- •Types and Purpose of Equipment used in General and Specialized Office Work
- •Skills, Attitudes and Attributes of Office Personnel
- •Good Human Relationships to Office Efficiency
- •Various Channels of Communication used in the Office
- •Factors Affecting the Selection of Communication Channel
- •Factors Affecting the Flow of Communication
- •Barriers to Effective Communication
- •Telephone Techniques
- •Office Mail / Dispatches
- •Describe the Characteristics of an Information Management System
- •Describe the Duties of a Records Management Clerk
- •Maintain a Records Management System by Electronic and other Means
- •Outline the Procedures for Dealing with Inactive Files
- •Describe the Main Legal Stipulations Governing Access to and Retention of Documents
- •Explain the Use of Filing Equipment and Supplies in Records and Information Management
- •Differentiate between Centralised and Departmental Records Management Systems
- •Assess the Contribution of the Reception Desk to the Welfare of the Organization
- •Identify the Duties and Attributes of a Receptionist
- •Manage Appointments for an Executive using Electronic or Manual Systems
- •Explain the Importance and Use of Electronic and Manual Reminder Systems
- •Define Terms Associated with Business Meetings
- •Prepare Documents Associated with Business Meetings
- •Define the Roles of Personnel Associated with Business Meetings
- •List Various Types of Meetings
- •Organise Different Types of Meetings
- •Outline the Follow-up Procedures related to Decisions made at Meetings
- •Identify the Role of Travel Policy in a Company
- •Calculate Time-Based on Time Differences between Countries
- •Outline Procedure for Making Travel Arrangements
- •Explain the Importance of Making Checklists
- •Interpret the Needs and Design Itineraries
- •Explain the Necessity of Various Travel Documents
- •Determine Security Health and Culture Issues for a Travel
- •Determine the Forex Requirements
- •Identify the Importance of Customer Service in an Organization
- •Explain the Difference between Internal and External Customers
- •Identify Customer Needs and Respond within the SLA Framework
- •Explain what Customer Delight is
- •Handle Angry Customers and Escalations
- •Explain the Benefits of Time Management
- •Manage Self-Time
- •Manage Boss' Time
- •Planning a Perfect Day
- •Identifying the Prime Time and Prioritising Tasks
- •Explain What is Leadership
- •Identify the Benefits of Leadership
- •Explain Types of Leadership Skills
- •Understand how to Develop Leadership Skills
- •Identify the Difference between a Leader and a Manager
- •Business English
- •Computers & MS Office
Meet your Trainer
Ms. Marichu Sarabia
Ms. Marichu stands out as a distinguished corporate trainer, specializing in the Human Resources domain. Her illustrious career spans 6 years in the training industry, complemented by an impressive 13-year tenure as the Head of Human Resources. Throughout her extensive 19-year professional journey, Ms. Marichu has held key roles in Operations, Document Control, and various other capacities, amassing a wealth of expertise.
Apart from her multifaceted career, Ms. Marichu is recognized for her prowess in conducting personality development and other soft skills courses. She has orchestrated numerous successful Human Resources workshops and programs tailored for corporate delegates, aiding them in achieving professional excellence. Ms. Marichu's teaching philosophy goes beyond imparting skills; she believes in inspiring and motivating learners to reach their goals.
Ms. Marichu's commitment to empowering individuals for success is evident in the achievements of her students, a testament to her dedication and impact in the realm of corporate training. Her unique teaching style has garnered appreciation globally, with students attesting to the effectiveness of her approach.
Core Competencies:
- Credit Control
- Document Control
- Public SpeakingCommunication Skills
- Certified Training Manager
- Train the Trainer
- Problem-solving and Decision Making
- Certified Strategic Manager
- Executive Secretarial Management
Professional Qualifications:
- Certificate of Completion Public Speaking Technical Training (2021)
- Certificate of Completion for Personal Development and Self-Awareness (2020)
- Certificate of UAE Labor Law Training (2019)
- Certified Train the Trainer (2018)
- Certified PECB ISO Certification Invigilator(2016)
Meet your Trainer
Neena
Neena is dedicated to motivating and empowering individuals from various backgrounds. She has coached over 500 students and professionals in life and professional skills. Neena possesses strong communication, collaboration and motivation abilities, adept at imparting knowledge effectively.
Neena excels in using educational methods to design and deliver effective training programs, both onsite and virtual, integrating instructional technology. This has ensured she remains updated with the latest methodologies and insights to enhance learning experiences.
Neena has a knack for grasping new concepts and applying them productively. She fosters an environment that promotes growth and skill development for her students and clients.
Core Competencies:
- Corporate training for small and large groups
- Expertise in HR and behavioral skills
- Life skills coaching and leadership development
- Soft skills and personality development training
- Talent acquisition and performance management
- Team-building and supervisory skills development
- Presentation, public speaking, and coaching
- Interview skills and workforce planning
- Learning management systems and instructional technology
- Certified in EI, MBTI, and psychometrics
Professional Qualifications:
- MBA from Loyola College
- CHRM, CHRP, NLP, TQM certified
- Certified Talent Acquisition Specialist (CTAS)
- PhD in Psychology & Philosophy (pursuing)
- Corporate Trainer since 2018
- Trainer for multiple global organizations
- Expertise in HR, coaching, and leadership
- Experience with diverse industries and sectors
Learning Outcomes
After finishing the course, you will excel at
1
Understand the efficient coordination of project administration responsibilities
2
Learn to put workplace information systems into place to improve organisational effectiveness
3
Collect, evaluate, and methodically convey data to yield insightful information
4
Create and write clear, concise emails and papers
5
Master attributes for ongoing career advancement
CPD Certification
Earn a globally recognized CPD UK Certification with professional credit points. This certificate can be attested by The UAE Ministry of Foreign Affairs and International Cooperation for UAE visa issuance.
KHDA Certificate
Earn a KHDA attested Course Certificate. The Knowledge and Human Development Authority (KHDA) is the educational quality assurance and regulatory authority of the Government of Dubai, United Arab Emirates.
Learners Point Certificate
Earn a Course Completion Certificate, an official Learners Point credential that confirms that you have successfully completed a course with us.
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Frequently asked questions
The Executive Secretarial Management (ESM) Training Course equips secretaries and administrative professionals with essential skills in office management, communication, and executive support.
It covers topics like business correspondence, scheduling, record-keeping, and professional etiquette. The course enhances efficiency, professionalism, and career growth in executive administration.
In the Executive Secretary Management(ESM) training, you will learn the following topics:
1) Office Orientation
2) Communication
3) Records & Information Management
4) Reception & Hospitality
5) Meetings
6) Travel arrangements
7) Customer Service
8) Time Management
9) Leadership & Management Skills
10) Business English
11) Computers & MS Office
The ESM training is ideal for executive assistants, secretaries, administrative professionals, office managers, and personal assistants seeking to enhance their skills. It benefits individuals handling executive support, office coordination, and business communication.
After completing the ESM training in Oman, you can expect the following job roles:
1) Executive Secretaries
2) Receptionists
3) Office Managers
4) Administrative Assistants
5) Personal Assistants
6) Executive Assistants
You already have basic knowledge from your current role as an office assistant. This Executive Secretarial Management (ESM) Training course in Oman builds on that by training you to support executives, manage sensitive information, and take important decisions. These skills open up opportunities for higher positions.
A successful executive secretary is recognised for the values they bring to their organisation through their hard work and dedication, including -
- Professionalism in every task
- Excellent communication with all levels of staff
- Strong organisational and time management abilities
- Discretion in handling confidential matters
- A proactive approach to problem-solving
Our training is available in several different modes for convenient learning. These include -
- Instructor-led group sessions
- Personalized one-on-one training
- Live interactive online classes
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