ISO 20000 Foundation Training

The ISO 20000 Foundation training provides a comprehensive introduction to service management and the essential elements of an effective service management system (SMS) based on ISO/IEC 20000-1 requirements. This course covers crucial aspects of an SMS, including organizational context, the role of top management, planning and resource allocation, service delivery controls and measures, performance evaluations, and continual improvement activities. By undertaking this training and successfully passing the exam, participants can obtain the esteemed PECB Certificate Holder in ISO/IEC 20000 Foundation. This internationally recognized certification showcases a solid understanding of ISO/IEC 20000-1 requirements for an SMS and qualifies individuals to contribute to SMS implementation projects. With this certificate, professionals can demonstrate their knowledge and become valuable assets in the field of service management.

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  • Online / Classroom / Onsite
  • 21 Jul, 2024 / 28 Jul, 2024
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What is our ISO 20000 Foundation training all about?

Our ISO 20000 Foundation training is a comprehensive program that focuses on the fundamental principles of service management and the requirements outlined in ISO/IEC 20000-1. The training covers various areas such as organizational context, top management involvement, planning and resource allocation, service delivery controls, performance evaluation, and continual improvement. The course employs an interactive training method, combining theoretical knowledge with practical exercises, case studies, and discussions. This approach ensures participants gain a deep understanding of ISO 20000 principles and are equipped with the necessary skills to contribute effectively to service management system implementation projects.

Why is this ISO 20000 Foundation training important?

The ISO/IEC 20000 Foundation training is important as it equips individuals with the necessary knowledge and understanding of service management and ISO/IEC 20000-1 requirements. This training ensures professionals are well-versed in the fundamental concepts of SMS, enabling them to contribute effectively to SMS implementation projects. By obtaining the internationally recognized PECB Certificate Holder in ISO/IEC 20000 Foundation, individuals demonstrate their expertise in service management, boosting their credibility and employability. This training plays a vital role in fostering a culture of continuous improvement, enhancing service delivery, and aligning organizations with globally recognized standards for efficient service management.

Why do companies hire professionals with ISO 20000 Foundation certification?

Companies hire professionals with ISO 20000 Foundation certification to benefit from their expertise in implementing and managing service management systems (SMS) according to ISO/IEC 20000-1 requirements. These certified professionals possess a comprehensive understanding of service management principles, enabling them to contribute to the development and improvement of the organization's SMS. Their knowledge ensures adherence to industry best practices, enhances service quality, increases customer satisfaction, and promotes continual improvement within the company. Hiring certified experts demonstrates the company's commitment to providing reliable and efficient services, thereby gaining a competitive edge in the market.

Industry Trends

ISO 20000 Foundation training opens doors to valuable opportunities in the service management field. Certified professionals can lead the implementation of robust service management systems, meet customer expectations for quality services, ensure adherence to international standards, and gain a competitive edge by showcasing dedication to service excellence. Our ISO 20000 Foundation training has its own set of benefits and career opportunities. Let us see how.

Market trends

The demand for professionals with ISO 20000 Foundation training is rising as organizations increasingly prioritize effective service management systems. Job opportunities in this field are growing. Surveys reveal that companies with ISO 20000 certification experience significant benefits, such as a 28% reduction in service costs and a 35% improvement in customer satisfaction.

Salary Trends

ISO 20000 Foundation certification can lead to increased salary potential in Dubai's job market. With the growing demand for skilled service management professionals and expertise in ISO 20000-1 requirements, certified individuals have the opportunity to explore lucrative positions and negotiate competitive salaries.

Demand & Opportunities

The ISO 20000 Foundation training opens up a range of opportunities for professionals in the service management field. With this certification, individuals become qualified to contribute to SMS implementation projects and assist organizations in achieving ISO/IEC 20000-1 compliance. The demand for professionals with ISO 20000 Foundation training is high as companies seek to enhance service quality, meet customer expectations, and maintain a competitive advantage. This certification enables professionals to pursue various career paths in service management, consultancy, and project management roles.

Here are some of the roles that benefit from our ISO 20000 Foundation training, as observed in popular job portals:

  1. Service Manager — They oversee the implementation and maintenance of service management systems, ensuring efficient service delivery and customer satisfaction.
  2. Service Delivery Manager  — They manage the entire service delivery process, including resource coordination, meeting service level agreements, and ensuring a high level of customer service.
  3. IT Service Consultant  — They provide expert guidance and advisory services to organizations, helping them implement and improve IT service management practices based on ISO/IEC 20000-1 standards.
  4. IT Project Manager  — They lead and oversee IT projects aligned with ISO/IEC 20000-1 requirements, ensuring successful implementation, and managing resources, timelines, and project deliverables.
  5. Auditor — They conduct thorough assessments of service management systems, examining compliance with ISO/IEC 20000-1 standards, identifying areas for improvement, and providing recommendations to enhance organizational performance.

Course Outcome

Completing the ISO 20000 Foundation training will enable you to:

  • Develop a solid understanding of the fundamental concepts, definitions, and approaches related to service management.
  • Familiarize yourself with the requirements outlined in ISO/IEC 20000-1 for establishing an effective service management system.
  • Gain insights into the key components and elements required to meet the ISO/IEC 20000-1 standards.
  • Recognize the significance of organizational context and the involvement of top management in implementing and sustaining a service management system.
  • Learn how to effectively plan and allocate resources to align with the requirements of ISO/IEC 20000-1.
  • Understand the essential controls and measures needed to ensure efficient service delivery in accordance with ISO/IEC 20000-1.
  • Explore performance evaluation techniques and continuous improvement practices to enhance the effectiveness and efficiency of the service management system.

Course Module

  • Introduction to service management concepts, SMS, and clauses 4-6 of ISO/IEC 20000-1
  • Clauses 7-10 of ISO/IEC 20000-1 and certification exam

Program Dates

21 Jul
  • 12:00 PM
  • Sun
  • Online Live
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28 Jul
  • 02:00 PM
  • Sun
  • Classroom
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Expert Instructors & Teaching Methods

 

 

We, at Learners Point, take immense pride in our teaching methods and instructors. Our instructors are some of the best experts in their fields and employ a practical approach to learning. Many of them are globally recognised and have a diverse set of experience in their field of expertise. You are always sure to have the best in the industry as your teachers who are ready to guide you at every step and make the experience informative yet enjoyable.  Apart from the focus on learning your chosen course, our instructors also encourage students to develop communication skills and interpersonal skills necessary to excel in the practical world.

Our cutting edge teaching methods make every program an immersive and productive experience for the learners. Our learning methods are research-driven and are continuously updated to stay relevant to present times as well as the future. You will enjoy practical applications of everything learned through theory and regular mock examinations to help monitor your progress. Our courses are led by an instructor in a classroom setup and we do offer online high-quality sessions as well for individuals. We also monitor the training sessions with a progress tracker to maintain high standards of instruction & ethics.

Our Trainers

 

We, at Learners Point, take immense pride in our teaching methods and instructors. Our instructors are some of the best experts in their fields and employ a practical approach to learning. Many of them are globally recognised and have a diverse set of experience in their field of expertise. You are always sure to have the best in the industry as your teachers who are ready to guide you at every step and make the experience informative yet enjoyable.  Apart from the focus on learning your chosen course, our instructors also encourage students to develop communication skills and interpersonal skills necessary to excel in the practical world.

Our cutting edge teaching methods make every program an immersive and productive experience for the learners. Our learning methods are research-driven and are continuously updated to stay relevant to present times as well as the future. You will enjoy practical applications of everything learned through theory and regular mock examinations to help monitor your progress. Our courses are led by an instructor in a classroom setup and we do offer online high-quality sessions as well for individuals. We also monitor the training sessions with a progress tracker to maintain high standards of instruction & ethics.

Our Trainers

Why Count on Learners Point?

Learners Point Academy provides top-notch ISO 20000 Foundation training, providing professionals with the necessary skills and experience to excel in the field.

What to expect if you join our ISO 20000 Foundation training:

  • We consider real-world scenarios that organisations face and tailor our ISO 20000 Foundation training and structure to meet those needs.
  • Aside from theoretical knowledge, we focus on practical case studies to give you a reality check and insight into what will be expected of you while working in a demanding role.
  • Our customised ISO 20000 Foundation training also provides you with hands-on experience by assigning tasks that are relevant to your current job.
  • In addition to group sessions, we offer one-on-one sessions to improve the quality of our ISO 20000 Foundation training.
  • We also take a discrete approach to career counselling so that one can be successfully placed as a professional.

Learners Experience

"ISO 20000 Foundation Training was a turning point in my career as a Service Desk Supervisor. It taught me how to optimize service delivery processes and ensure consistent service quality. I now lead my team with a stronger focus on best practices and standards."

Eril Afridi

Service Desk Supervisor

"The ISO 20000 Foundation Training was an excellent investment in my professional development. It provided me with a comprehensive understanding of the ISO 20000 standard and its practical implementation. The course not only enhanced my knowledge but also boosted my confidence in delivering IT services to meet customer expectations. I highly recommend this training to IT professionals seeking to advance their careers."

Ayesha Ali

IT Project Manager

"I recently completed the ISO 20000 Foundation Training, and it was a game-changer for my career. The course gave me a solid foundation in IT service management and taught me how to align IT services with business objectives. The training helped me develop practical skills that I could immediately apply in my job. I'm grateful for the knowledge gained and the opportunities it has opened up for me."

Anas

IT Service Consultant

"The ISO 20000 Foundation Training exceeded my expectations. The course was well-structured and covered all the key areas of the standard. The trainer was knowledgeable and provided valuable insights. The training materials and resources were also top-notch. I highly recommend this course to anyone looking to enhance their IT service management skills."

Al Morabi

Service Delivery Manager

"The ISO 20000 Foundation Training was an eye-opening experience for me. It provided me with a comprehensive understanding of IT service management and the ISO 20000 standard. The practical examples and case studies helped me apply the concepts in real-world scenarios. I now feel confident in my ability to contribute to IT service management projects in my organization."

Ali Hilal

Service Manager

Our Graduates

Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on ISO 20000 Foundation Training

There is a demand for professionals with ISO 20000 Foundation certification in the global job market. Companies across various industries seek certified individuals to ensure compliance with service management standards, improve service quality, and drive customer satisfaction.
Attending the ISO 20000 Foundation certification course equips you with the essential knowledge and understanding of service management principles and ISO/IEC 20000-1 requirements. It enhances your professional credibility, enabling you to contribute to SMS implementation projects and advance your career in service management.
The training sessions at Learners Point are an interactive, immersive, and intensive hands-on programme. We offer three modes of delivery and participants can choose from instructor-led classroom-based group coaching, one-to-one training session, or high-quality live and interactive online sessions as per convenience.
Obtaining an ISO 20000 Foundation certification adds value to your profile by demonstrating your knowledge and understanding of service management principles, ISO/IEC 20000-1 requirements, and your ability to contribute to successful SMS implementation projects.
The ISO 22301 Lead Implementer course is designed for professionals responsible for implementing and managing a Business Continuity Management System (BCMS) based on ISO 22301. This includes BCMS managers, consultants, auditors, and individuals involved in business continuity planning and implementation.
At Learners Point Academy, if a participant doesn’t wish to proceed with the training after the registration due to any reason, he or she is entitled to a 100% refund. However, the refund will be issued only if we are notified in writing within two days from the date of registration. The refund will be processed within four weeks from the day of exit.
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