ISO 20000 Foundation Training

The ISO 20000 Foundation training provides a comprehensive introduction to service management and the essential elements of an effective service management system (SMS) based on ISO/IEC 20000-1 requirements. This course covers crucial aspects of an SMS, including organizational context, the role of top management, planning and resource allocation, service delivery controls and measures, performance evaluations, and continual improvement activities. By undertaking this training and successfully passing the exam, participants can obtain the esteemed PECB Certificate Holder in ISO/IEC 20000 Foundation. This internationally recognized certification showcases a solid understanding of ISO/IEC 20000-1 requirements for an SMS and qualifies individuals to contribute to SMS implementation projects. With this certificate, professionals can demonstrate their knowledge and become valuable assets in the field of service management.