ITIL® 4 Foundation Training in Kenya

Ready to kickstart your IT career by obtaining the ITIL® 4 Foundation Training in Kenya? Join our 16-hour course accredited by PeopleCert. This course is designed by industry experts for beginners. The ITIL® 4 Foundation Training stands for IT Infrastructure Library and serves as an entry-level qualification. Through our training, participants will explore the 11 modules covering fundamental ITIL concepts. This includes principles governing IT services, operational processes and customer relationship management. Our immersive course incorporates case studies, simulations and assessments to provide a thorough understanding of the ITIL framework and its terminology. By enrolling in our program, students can easily pass the ITIL® 4 Foundation Training exam on their first try. Upon completion, graduates will be well-equipped for a successful IT career, gaining recognition from the industry and enhancing their job prospects.

Accredited By

  • 16 Hours Training
  • Online / Classroom / Onsite
  • 23 Jun, 2024 / 30 Jun, 2024
  • Additional Program Dates
  • 100K+ Happy Students

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What is The ITIL® 4 Foundation Training in Kenya All About?

The ITIL® 4 Foundation Training in Kenya helps aspirants begin their careers in IT service management. This certification is ideal for professionals with varying degrees of expertise as well as novices. Students in our course can obtain this certification on their first attempt. Our course aids participants in comprehending the objectives, tenets, and central concepts of ITIL Service Value Systems. Additionally, we assist our students in moving up the career ladder from entry-level to mid-level IT roles.

Why is The ITIL® 4 Foundation Training in Kenya Important?

The ITIL® 4 Foundation Training in Kenya helps aspirants begin their careers in IT service management. This certification is ideal for professionals with varying degrees of expertise as well as beginners. Students in our course can obtain this certification on their first attempt. Our course aids participants in comprehending the objectives, tenets, and central concepts of ITIL Service Value Systems. Additionally, we assist our students in moving up the career ladder from entry-level to mid-level IT roles.

How Does the ITIL® 4 Foundation Training in Kenya Help You Get Hired by Companies?

Companies demand IT specialists who possess ITIL® 4 Foundation Training in Kenya. Certified team members can identify, prepare for, and support IT services within a firm. They are very beneficial to organisations since they increase productivity, efficacy and efficiency in enterprises.

Industry Trends


The IT business has changed as a result of the effects of artificial intelligence, the integration of environmental concerns and a global perspective and cross-industry learning. These elements will influence how IT service management and certification standards change as technology advances.

Market trends

IT is one of the industries growing at the fastest rate. The ITIL market is expected to reach a valuation of USD 12.2 billion by 2025, growing at a compound annual growth rate (CAGR) of 21.2%. Our training offers professionals an in-depth understanding of IT operations. This increases the company's overall effectiveness.

Salary Trends

The ITIL Foundations certification helps businesses to increase customer value. Professionals with credentials often earn between 10% and 12% more than their counterparts without certifications. As per Global Knowledge, individuals holding ITIL® 4 Foundation Training generate the highest revenue in the IT industry.

Demand & Opportunities


Obtaining an ITIL® 4 Foundation Training in Kenya indicates a basic understanding of the concepts and procedures of IT service management. In the IT industry, this qualification serves as a stepping stone for entry-level roles.

Some of the notable job opportunities are as follows:

  1. Help Desk Analyst
  2. Network Specialist
  3. Problem Analyst
  4. Network Administrator
  5. IT Analyst

Course Outcome


Successful completion of the training for ITIL® 4 Foundation Training in Kenya will help candidates in the following ways:

  • Key concepts in IT service management: Master the key concepts to define and differentiate service, utility, warranty, customer, user, service management and sponsor
  • Create value with IT services: Explain the relationship between cost, value, organisation, outcome, output, risk and utility/warranty
  • Apply ITIL guiding principles effectively: Utilise the seven guiding principles to drive value and improve service management practices
  • Grasp service relationship concepts: Define service offering, relationship management, provision, and consumption within IT service contexts
  • Implement ITIL practices for service management: Apply ITIL practices such as information security, availability, capacity, and incident/problem management in service delivery.
  • Understand ITIL terminologies: Learn and describe terms such as availability, change and known error in the ITIL context

Course Module


  • Service
  • Utility
  • Warranty
  • Customer
  • User
  • Service management
  • Sponsor
  • Focus on value
  • Start where you are
  • Progress iteratively with feedback
  • Collaborate and promote visibility
  • Think and work holistically
  • Keep it simple and practical
  • Optimise and automate
  • The nature, use, and interaction of the guiding principles
  • Focusing on value
  • Starting where you are
  • Progressing iteratively via the feedback
  • Collaborating and promoting visibility
  • Thinking/Working holistically
  • Keeping it simple/practical
  • Optimising and automating
  • Explaining the ITIL service value system
  • The activities of the service value chain and how they interconnect
  • The interconnected nature of the service value chain and its support for value streams
  • Information security management
  • Relationship/Supplier/Availability management
  • Capacity/Performance management
  • IT asset management
  • Service continuity management
  • Monitoring/Event management
  • Release management
  • Service configuration management
  • Deployment management
  • Continual improvement
  • Incident/Problem management
  • Service request management
  • Service Desk/Service Level management
  • The continual improvement models
  • Change control
  • Incident/Problem management
  • Service request management
  • Service Desk/Service Level management
  • Cost
  • Value
  • Organisation
  • Outcome
  • Output
  • Risk
  • Utility and Warranty
  • Service offering/relationship management/provision/consumption
  • Organisations and people
  • Information and technology
  • Partners and suppliers
  • Value streams and processes
  • Planning/Improving/Engaging
  • Designing and transitioning
  • Obtaining and building
  • Delivering and supporting
  • Availability
  • IT asset
  • Event
  • Configuration item
  • Change
  • Incident/Problem
  • Known error
  • 7 ITIL practices

Program Dates


23 Jun
  • 02:00 PM
  • Sun
  • Classroom
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30 Jun
  • 04:00 PM
  • Sun
  • Online Live
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Expert Instructors & Teaching Methods


Learners Point has a reputation for high-quality training that makes a difference in people’s lives. We undertake a practical and innovative approach to working closely with businesses to improve their workforce. Our expertise is wide-ranging with ample support from our expert trainers who are globally recognized and hold a diverse set of experiences in their field of expertise. We are proud of our instructors who take ownership of our distinctive and comprehensive training methodologies, help our students imbibe those with ease, and accomplish gracefully.

We at Learners Point believe in encouraging our students to embark upon a journey of lifelong learning and self-development, with the aid of our comprehensive and distinctive courses tailored to current market trends. The manifestation of our career-oriented approach is what we assure through a pleasant professional enriched environment with cutting-edge technology, and an outstanding while highly acknowledged training staff that uses up-to-date methodologies and quality course material. With our aim to mold professionals to be future leaders, our industry expert trainers provide the best in town mentorship to our students while endowing them with the thirst for knowledge and inspiring them to strive for professional and human excellence.

Our Trainers

Why Count on Learners Point?


Being the leading course provider of the ITIL® 4 Foundation Training in Kenya, at Learners Point Academy we help professionals master the necessary skill sets to successfully acquire the ITIL® 4 Foundation Training.

Following are the USPs our ITIL® 4 Foundation Training offers you:

  • We look at real-world scenarios organisations face and formulate our ITIL® 4 Foundation Training evaluating practical requirements
  • Apart from theoretical knowledge, we also focus on practical case studies to give you a reality check and insight into what exactly will be asked of you while delivering in a demanding role
  • Our bespoke ITIL® 4 Foundation Training also equips you with hands-on experience by offering assignments related to the actual work environment
  • Apart from organising group sessions, we also offer a guided learning experience to enhance the quality of our ITIL® 4 Foundation Training
  • We also take a discrete approach to career guidance so that one can be successfully placed as a professional

Learners Experience


“The ITIL® 4 Foundation Training course was transforming. I learned how to effectively manage client relationships and address user issues, improving overall customer satisfaction and enhancing my problem-solving skills.”

James Barasa

Problem Analyst

“After completing the course, I started my career as an IT Analyst. The training was very beneficial. The trainer covered all the topics in detail.”

Catherine Kariuki

IT Analyst

“Thanks to this course, I gained valuable knowledge about service relationships and ITIL terminologies, enhancing my ability to support and optimise IT services within our organisation.”

Makeba Ochieng

Helpdesk Analyst

“The ITIL® 4 Foundation Training course significantly boosted my career. I acquired essential skills in IT service management and learned how to apply ITIL practices effectively, contributing to improved service delivery and organisational efficiency.”

Lilly Kipkemei

Network Administrator

“The ITIL course at Learners Point Academy was very good. The trainers and the admin team were very friendly and helpful. The practical classes are also very good.”

David Kimani

Problem Analyst

Our Graduates


Our graduates are from big companies, small, companies, they are founders, career changers and life long learners. Join us and meet your tribe!

FAQs on ITIL® 4 Foundation Training in Kenya

The full form of ITIL® 4 Foundation Training in Kenya is the abbreviated form of Information Technology Infrastructure Library. This credential is an entry-level qualification in the IT sector.

Pursuing the ITIL® 4 Foundation Training in Kenya is beneficial in the following ways:

1)Global Recognition
2)Higher salary Package
3)Learning new Skill-Sets

At Learners Point Academy, if a participant doesn’t wish to proceed with the training for the  ITIL® 4 Foundation Training in Kenya after registration for any reason, he or she is eligible for a 100% refund. However, the refund will be issued only if we are notified in writing within 2 days from the registration date. The refund will be processed within 4 weeks from the day of exit.

The training for the ITIL® 4 Foundation Training in Kenya at Learners Point Academy is 16 hours long.

Yes, online classes are available at Learners Point Academy for the ITIL® 4 Foundation Training in Kenya.

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